VANESSA AP FERRARESI SERQUEIRA

Toronto, Canada - M6N1Y6 ♦ +1 (437) 332- 6184 ♦ van.ferraresi@hotmail.com

PROFESSIONAL SUMMARY
Professional with about eighteen years of experience in outsourcing and residential and business cleaning
services, seeking improvements in the development of activities in order to achieve better financial results
through cost reductions and time optimization.

SKILLS
 Committed to the company’s results.  Skills for teamwork.
 Willingness to learn new activities.
 Focus on problem solving.
 Flexible to changes.
 WORK HISTORY
Cleaning, 04/2023 - Current
Val’s Cleaning Service – Toronto, Ontario – Canada
 Residencial cleaning, organization of environments and focus on details ensuring customer
satisfaction.
 Deep Cleaning.
 Post Construction cleaning.

Cleaning – Service Supervisor, 07/2018 - 04/2022

Moraes Group – Sorocaba, SP - Brazil
 Responsible for cleaning activities at schools and small and medium-sized companies.
 Survey of customer needs and direction of teams, ensuring the execution of the work.
 Team management and industry processes.

Cleaning – Service Supervisor, 03/2004 - 04/2017

Sodexo do Brasil Ltda – Sorocaba, SP - Brazil
 Responsible for cleaning activities in restaurants and medium and large companies.
 Survey of customer needs and direction of teams, management of activities related to the sector.
 Customer management, teams focused on problem solving.

EDUCATION
English School (Basic), 04/2023 - Current
Zenith English School - Sorocaba, SP - Brazil

Technologist in Human Resources, 02/2013

Paulista University - Sorocaba, SP - Brazil
 ADDITIONAL INFORMATION
- Focus on human development, carrying out social work at a Support House for Adolescents and Women
at risk from May 2021 to December 2022.