ARTA Template PGO - Edited

CITIZEN’S CHARTER
Provincial Governor’s Office

1. Appointment with the Governor
Public Office is a Public Trust; the Office of the Provincial Governor welcomes
individuals, groups, or public officials having official business or legitimate
transaction with the provincial government by personally discussing the matter
with the Governor.
Office or
Division:
Classifications: Simple
Type of
G2G –Government to Government, G2C- Government to Client,
Transactions:
National Line Agencies, PGLDN Officials, Department Heads and
Employees, Local Government Officials and Employees, Barangays,
Who may avail:
Private Sectors, Non-Government Organizations, Civil Society
Organizations, Private Individuals
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1.Notes from the Governor
2.Per verbal instructions
from the Governor Provincial Governor’s Office-
3.Request Letter Appointing Secretary
4.Call Slip
5.Phone Call
AGENCY FEES TO PROCESSING PERSONS
CLIENT STEPS
ACTION BE PAID TIME RESPONSIBLE
Advises client
1. Logs-in to
to fill-up the None 2 minutes Audremie T. Durato
Guestbook
Guestbook
Interviews the
3 minutes Audremie T. Durato
client
Refers to the
Governor. for 3 minutes Audremie T. Durato
appointment
Advises client
to wait for 3 minutes Audremie T. Durato
appointment
2. Proceeds to Entertains 1 hour Governor
the Governor’s Client
Office
1 HOUR, 11
TOTAL: NONE
MINUTES
2. Approval of Letter of Invitation
The Office of the Provincial Governor receives letter of invitation requesting the
attendance of the Governor forwarded by individuals, groups, or public officials to
an event or activity within the province that promotes unity, peace and
development.
Office or
Division:
Classifications
Simple
:
Type of
G2G – Government to Government, G2C-Government to Client
Transactions:
National Line Agencies, PGLDN Officials and Department Heads,
Local Government Officials, Barangays, Private Sectors, Non-
Who may avail:
Government Organizations, Civil Society Organizations, Private
Individuals
2 copies of letters Client
FEES
AGENCY PROCESSING PERSONS
CLIENT STEPS TO BE
ACTION TIME RESPONSIBLE
PAID
1.Requests for
Approval of Receives Letter Audremie T. Durato
None 2 minutes
Letter of of Invitation
Invitation
Routes letter to Audremie T. Durato
2 minutes
the Governor
Scheme reads
3 minutes Governor
letter
Acts on letter 2 minutes Governor
Records acted
Audremie T. Durato
Letter of 2 minutes
Invitation
Confirms the
Audremie T. Durato
Client of the 2 minutes
request
TOTAL: NONE 13 MINUTES
3. Approval of Letter of Request
The Office of the Provincial Governor receives letter of request forwarded by

individuals, groups, or public officials requesting assistance to an event or activity
within the province that promotes unity, peace, and development.
Office or
Division:
Type of
G2G – Government to Government, G2C
Transactions:
Employees, Local Government Officials and Employees, Private
Who may avail:
Sectors, Non-Government Organizations, Civil Society
2 copies of Letters Client
CLIENT STEPS
1. Requests for Receives
2 minutes
Approval of Letter of None Lilian Velez
Letter of Request Request
Routes
letter to the 2 minutes Lilian Velez
Governor
Scheme reads
3 minutes Governor
letter
Records acted
2 minutes Lilian Velez
letter
2 Proceeds to Release acted
the Records letter 2 minutes
Section
4. Requests for the Approval of Recommendation Letter
Recommendation letter is issued by the Office of the Provincial Governor to

private individuals or public officials needing this document for employment or
promotion.
Office or
Division:
Type of
G2G – Government to Government, G2C-Government to Client
Transactions:
National Line Agencies, PGLDN Officials and Department Heads,
Who may avail: Local Government Officials, Private Sectors, Non-Government
Organizations, Civil Society Organizations, Private Individuals
CLIENT STEPS
1. Requests for
Receives
Approval of
Recommendation None 2 minute Lilian Velez
Recommendation
Letter
Letter
Routes letter to
the Governor
Scheme reads
3 minutes Governor
letter
Records acted
letter
2. Proceeds to Releases acted
the Records Recommendation 2 minutes
Section Letter
5. Approval of Letters (Resignation, Retirement)
The Office of the Provincial Governor receives resignation or retirement letter

from PGLDN employees who are expressing their intention to end their services
to the provincial government. The Governor releases the said letter by approving
the request of the concern party.
Office or
Division:
Type of
G2G – Government to Government,
Transactions:
Who may avail: PGLDN All Offices
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
1.Requests for
Receives
Approval of
Resignation/ None 2 minutes Lilian Velez
Resignation
Retirement Letter
Retirement Letter
Routes letter to
2 minutes
the Governor Lilian Velez
Scheme reads
3 minutes Governor
letter
Records acted
letter
2. Proceeds to Releases
the Records Resignation/ 2 minutes
Section Retirement letter
6. Approval of Plantilla of Permanent
The Office of the Provincial Governor receives and approves plantilla of

permanent employees submitted by the Provincial Human Resource
Management and Development Office. The list is then included in the official
rooster of PGLDN employees.
Office or
Division:
Classifications
Simple
:
Type of
G2G –Government to Government
Transactions:
Who may avail: Department Heads and Employees,
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
4 copies of Plantilla PHRMDO
CLIENT STEPS
1. Requests for
approval of Receives
Plantilla of Plantilla of None 2 minutes Lilian Velez
Permanent Permanent
employees
Routes
Plantilla of
Permanent to
the Governor
Reviews
5 minutes Governor
Plantilla
Acts on
5 minutes Governor
Plantilla
Records acted
Plantilla
the Records Acted Plantilla 2 minutes
Section of Permanent
7. Approval of Plantilla of Casual
The Office of the Provincial Governor receives and approves plantilla of casual
employees submitted by the Provincial Human Resource Management and
Development Office. The list is then included in the annual official rooster of
PGLDN employees.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN Employees
4 copies of plantilla of casual
PHRMDO
CLIENT STEPS
1. Requests for
approval of Receives
Plantilla of Plantilla of None 2 minutes Lilian Velez
Casual Casual
employees
Routes
Plantilla of
2 minutes
Casual to the Lilian Velez
Governor
Reviews
5 minutes Governor
Plantilla
Acts on
5 minutes Governor
Plantilla
Records acted
Plantilla
the Records acted Plantilla 2 minutes
Section of Casual
8. Approval of Plantilla of Job Order
The Office of the Provincial Governor receives and approves plantilla of job order
employees indorsed by the Provincial Human Resource Management and
Development Office. The list is then included in the official rooster of Job Order
workers for the semester.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN Employees,
3 copies of plantilla PHRMDO
CLIENT STEPS
1. Requests for
Receives
approval of
Plantilla of Job None 2 minutes Lilian Velez
Plantilla of Job
Order
Order workers
Routes Plantilla
of Job Order to 2 minutes
Lilian Velez
the Governor
Reviews
3 minutes Governor
Plantilla
Acts on Plantilla 2 minutes Governor
Records acted
Plantilla of Job 2 minutes Lilian Velez
Order
2. Proceeds to Releases acted
the Records Plantilla of Job 2 minutes
Section Order
TOTAL: NONE NONE 13 MINUTES
9. Approval of NOSA/NOSI
The Office of the Provincial Governor approves NOSA/NOSI of employees in

pursuance to Local Budget Circular implementing Executive Order and subject to
usual accounting and auditing rules and regulations and or due to length of
service of three years.
Office or
Division
Classifications
Simple
:
Type of
Transactions:
3 copies of NOSA/NOSI PHRMDO
CLIENT STEPS
1. Requests of
Receives
NOSA /NOSI for None 2 minutes Lilian Velez
NOSA/NOSI
Approval
Routes
NOSA/NOSI to 2 minutes
Lilian Velez
the Governor
Scheme reads
3 minutes Governor
NOSA/NOSI
Acts on NOSA/
2 minutes Governor
NOSI
Records acted
NOSA/NOSI
2. Proceeds to
Releases acted
the Records 2 minutes
NOSA/NOSI
Section
10. Approval of Executive Order
Executive Order is issued by the Office of the Provincial Governor directing

PGLDN offices to ensure proper implementation or execution of the rules and
regulation that are believed to be beneficial to the provincial government.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN Offices
2 copies of EO Client
CLIENT STEPS
1. Requests for
Receives
approval of None 2 minutes Lilian Velez
Executive Order
Executive Order
Routes
.
Executive Order 2 minutes
Lilian Velez
to the Governor
Scheme reads
10 minutes Governor
Executive Order
Acts on
2 minutes Governor
Executive Order
Records acted
Executive Order
2. Proceeds to
Releases acted
Executive Order
Section
11. Approval of Special Order
Special Order is issued by the Office of the Provincial Governor to specific

PGLDN office in the performance of its functions.
Office or
Division:
Type of
Transactions:
2 copies of Special Order PHRMDO
CLIENT STEPS
1. Requests for
Receives Special
Order
Special Order
Routes Special
Order to the 2 minutes
Lilian Velez
Governor
Scheme reads
5 minutes Governor
Special Order
Acts
2 minutes Governor
Special Order
Records acted
Special Order
2. Proceeds to
Releases acted
Special Order
Section
12. Approval of Recall Order
The Office of the Provincial Governor approves request of recall order addressed
to PGLDN employees. The recall order is issued to specific employees at times
when needed as not to hamper the services of the provincial government to the
constituents.
Office or
Division:
Type of
Transactions:
2 copies of Recall Order PHRMDO
CLIENT STEPS
1. Requests for
Receives Recall
Order
Recall Order
Routes Recall
Order to the 2 minutes
Lilian Velez
Governor
Scheme reads
3 minutes Governor
Recall Order
Acts on Recall
2 minutes Governor
Order
Records acted
Recall Order
2. Proceeds to
Release acted
Recall Order
Section
13. Approval of Memorandum Order
Memorandum Order is issued by the Office of the Provincial Governor to PGLDN

employees requiring to perform specific task in relation to its duties in improving
the services and functions of the provincial government.
Office or
Division:
Classifications
Simple
:
Type of
Transactions:
2 copies of
Client
Memorandum Order
CLIENT STEPS
1. Requests for
Receives
Memorandum
Memorandum
Routes the
Memorandum 2 minutes
Lilian Velez
to the Governor
Scheme reads
3 minutes Governor
Memorandum
Acts on
2 minutes Governor
Memorandum
Records acted
Memorandum
2. Proceeds to
Releases acted
Memorandum
Section
14. Approval of Clearance
Clearance is issued by the Office of the Provincial Governor to PGLDN

employees needing this document stating that the requesting party has no
pending case and is cleared from any liabilities and obligations with the provincial
government.
Office or
Division:
Classifications
Simple
:
Type of
Transactions:
5 copies of Clearance Provincial Treasurer’s Office
CLIENT STEPS
1. Requests for
Receives
Clearance
Clearance
Routes
Clearance to 2 minutes
Lilian Velez
the Governor
Scheme reads
2 minutes Governor
Clearance
Acts on
2 minutes Governor
Clearance
Records acted
Clearance
2. Proceeds to
Releases acted
Clearance
Section
15. Approval of Application for Leave
Application leave is issued by the Office of the Provincial Governor to PGLDN

employees and local government officials that needs personal approval of the
Provincial Chief Executive.
Office or
Division:
Type of
G2G-Government2Government, G2C-Government to Client
Transactions:
Who may avail: PGLDN All Offices, Local Government Officials
3 Copies of Application for Client
Leave
1. Requests for
approval of Receives Leave
None 2 minutes Lilian Velez
Leave Application
Application
Routes the Leave
Application to the 2 minutes
Lilian Velez
Governor
Scheme reads
2 minutes Governor
Leave Application
Acts on Leave
Application
Records acted
Leave Application
2.Proceeds to Releases acted
the Records Leave Application 2 minutes
Section
16. Approval of Travel Order (Official Business)
Travel Order is issued by the Office of the Provincial Governor to PGLDN

employees attending event or activity held not within the borders of the province.
Office or
Division:
Type of
Transactions:
2 copies of Travel Order Client
CLIENT STEPS
1. Requests for
Receives Travel
Order
Travel Order
Routes the
Travel Order to 2 minutes Lilian Velez
the Governor
Scheme reads
2 minutes Governor
Travel Order
Acts on Travel
2 minutes Governor
Order
Records acted
Travel Order
2. Proceeds to
Releases acted
Travel Order
Section
17. Approval of Personnel Request Form
Personnel Request Form is issued to PGDLN offices needing to temporarily fill-in

the vacancy of a particular office as not to hamper the services of the said office
or the provincial government to the public.
Office or
Division:
Classifications
Simple
:
Type of
Transactions:
Who may
PGLDN Offices
avail:
2 copies of PRF Client
CLIENT STEPS
1. Requests for
Receives
approval of
Personnel None 2 minutes Lilian Velez
Personnel
Request Form
Request Form
Routes the
Personnel
2 minutes
Request Form Lilian Velez
to the Governor
Scheme reads
3 minutes Governor
PRF
Acts on
2 minutes Governor
PRF.
Records acted
PRF
2. Proceeds to
Releases acted
PRF
Section
18. Approval of Fund Utilization Report
The Office of the Provincial Governor approves the Fund Utilization Report
submitted by the Provincial Accountant’s Office presenting the details concerning
the way funds were used and indicating the amount issued in a selected period
of time; and how much is paid back or deposited to the fund.
Office or
Division:
Classifications
Simple
:
Type of
Transactions:
Who may
PGLDN-Accountant’s Office
avail:
5 copies of FUR Provincial Accountant’s Office
AGENCY FEES TO PROCESSIN PERSONS
CLIENT STEPS
ACTION BE PAID G TIME RESPONSIBLE
1. Requests for
Receives Fund
approval of
Utilization None 2 minutes Lilian Velez
Fund Utilization
Report
Report
Routes the Fund
Utilization
2 minutes
Report to the Lilian Velez
Governor
Scheme reads
3 minutes Governor
FUR
Acts on FUR 3 minutes Governor
Records acted
FUR
2. Proceeds to
Releases acted
FUR
Section
19. Approval of Statement of Receipts and Disbursements
The Statement of Receipts and Disbursement is approved by the Office of the

Provincial Governor to enhance public awareness of the financial operations of
the provincial government and encourage public participation towards efficient
and effective use of government funds and property, and for transparency.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN- Accountant’s Office
Provincial Accountant’s Office
2 copies of SORD
CLIENT STEPS
1. Requests for
Receives
approval of
Statement of
Statement of None 2 minutes Lilian Velez
Receipts and
Receipts and
Disbursements
Disbursements
Routes
Statement of
Receipts and 2 minutes
Lilian Velez
Disbursements
to the Governor
Scheme reads
3 minutes Governor
SORD
Acts on SORD 3 minutes Governor
Records acted
SORD
2. Proceeds to Releases acted 2 minutes
the Records SORD
Section
20. Approval of Certificate of Status of Funds
The Certificate of Status of Funds is issued by the Office of the Provincial

Governor to ensure that all funds under the provincial government is strictly
monitored.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN-Accountant’s Office
5 copies of CSF Provincial Accountant’s Office
CLIENT STEPS
1. Requests for
Receives
approval of
Certificate of None 2 minutes Lilian Velez
Certificate of
Status of Funds
Status of Funds
Routes
Certificate of
2 minutes
Status of Funds Lilian Velez
to the Governor
Scheme reads
3 minutes Governor
CSF
Acts on CSF 3 minutes Governor
Records acted
CSF
6. Proceeds to
Releases acted
CSF
Section
21. Approval of Statement of Expenditures
The Statement of Expenditures is approved by the Office of the Provincial

Governor to ensure that funds are appropriated efficiently and effectively to
enhance and improve the services of the provincial government.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN-Accountant’s Office
5 copies of SOE Provincial Accountant’s Office
CLIENT STEPS
1. Request for
Receives
approval of
Statement of None 2 minutes Lilian Velez
Statement of
Expenditures
Expenditures
Routes the
Statement of
2 minutes
Expenditures to Lilian Velez
the Governor
Scheme reads
3 minutes Governor
SOE
Acts on SOE. 3 minutes Governor
Records acted
SOE
2. Proceeds to
Releases acted
SOE
Section
22. Approval of Program of Works
Program of Works is approved by the Office of the Provincial Governor specifying

the sequence and timetable of projects initiated and implemented by the
Provincial Engineer’s Office and Architect’s Office.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN-Engineer’s Office and Architect’s Office
Provincial Engineer’s Office/
3 copies of POW
Provincial Architect’s Office
CLIENT STEPS
1. Request for
Receives
approval of
Program of None 2 minutes Lilian Velez
Program of
Works
Works
Routes
Program of
2 minutes
Works to the Lilian Velez
Governor
Scheme reads
5 minutes Governor
POW
Acts on POW 3 minutes Governor
Records acted
POW
2. Proceeds to
Releases
acted POW
Section
23. Approval of Building Plan
Building Plan is approved by the Office of the Provincial Governor specifying the
detailed plan of a building or project initiated and implemented by the Provincial
Engineer’s Office and Architect’s Office.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN-Engineer’s Office and Architect’s Office
Provincial Engineer’s Office/
10 blue print copies of Building Plan
Provincial Architect’s Office
CLIENT STEPS
1. Request for
Receives
Building Plan
Building Plan
Routes Building
Plan to the 2 minutes
Lilian Velez
Governor
Reviews
7 minutes Governor
Building Plan
Acted on
6 minutes Governor
Building Plan.
Records acted
Building Plan
2. Proceeds to
Releases acted
Building Plan
Section
24. Approval of Fidelity Bond
Fidelity Bond is approved by the Office of the Provincial Governor which gives
protection in favor of the provincial government against any losses that are
caused by PGLDN employees and Local Government Officials through
fraudulent or dishonest actions.
Office or
Division:
Type of
G2G –Government to Government, G2C-Government to Client
Transactions:
PGLDN Department Heads and Employees , Local Government
Who may avail:
Officials
3 copies of Fidelity Bond Client
with complete supporting
documents
CLIENT STEPS
1. Requests for
Receives
Fidelity Bond
Fidelity Bond
Routes
Fidelity Bond
2 minutes
to the Lilian Velez
Governor
Scheme
reads Fidelity 4 minutes Governor
Bond
Acts on
6 minutes Governor
Fidelity Bond
Records
acted Fidelity 2 minutes Lilian Velez
Bond
2. Proceeds to Releases 2 minutes
the Records Acted Fidelity
Section Bond
25. Approval of Activity Design/Budget Proposal
Activity Design or Budget Proposal is approved by the Office of the Provincial

Governor specifying the purpose of the activity and budget needed in order to
implement the activity.
Office or
Division:
Type of
Transactions:
3 copies of Activity Client
Design/Budget Proposal
CLIENT STEPS
1. Requests for
approval of the Receives Activity
Activity Design/ Budget None 2 minutes Lilian Velez
Design/Budget Proposal
Proposal
Routes Activity
Design/Budget
2 minutes
Proposal to the Lilian Velez
Governor
Shem reads
Activity Design/ 3 minutes Governor
Budget Proposal
Acts on Activity
Design/Budget 2 minutes Governor
Proposal
Records acted
Activity Design/ 2 minutes Lilian Velez
Budget Proposal
2 Proceeds to Releases acted
the Records Activity Design/ 2 minutes
Section Budget Proposal
26. Signature on Certificate of Recognition/Appreciation
Certificate of Recognition or Appreciation is issued by the Office of the Provincial

Governor to individual or group who have positively contributed for the success
of the activity or program initiated and implemented by the provincial
government.
Office or
Division:
Type of
Transactions:
1 copy Client
CLIENT STEPS
1.Requests on the
Receives
Signature of
Certificate of
Recognition/
Recognition/
Appreciation
Appreciation
Routes
Certificate to 2 minutes
Lilian Velez
the Governor
Scheme reads
2 minutes Governor
certificate
Acts on
2 minutes Governor
certificate
Records acted
certificate
2. Proceeds to the Releases acted
2 minutes
Records Section Certificate
27. Approval of Acknowledgement Receipt and Equipment
Acknowledgement of Receipt and Equipment is approved by the Office of the

Provincial Governor to PGLDN Offices and other government institutions or
private individuals for proper documentation and accountability.
Office or
Division:
Type of
Transactions:
PGLDN All Offices, National Line Agencies, Local Government
Who may avail:
Officials, Barangay Officials
3 copies of ARE PGSO
AGENCY FEES TO PROCESSIN PERSONS
CLIENT STEPS
ACTION BE PAID G TIME RESPONSIBLE
1. Requests for
Receives
approval of
Acknowledgem
Acknowledgemen None 2 minutes Lilian Velez
ent Receipt and
t Receipt and
Equipment
Equipment
Routes ARE to
the Governor
Scheme reads
2 minutes Governor
ARE
Acts on ARE 2 minutes Governor
Records acted
ARE
2.Proceeds to Releases acted
2 minutes
Records Section ARE
TOTAL NONE 12 minutes
28. Approval of Sangguniang Panlalawigan Resolutions
Sangguniang Panlalawigan Resolutions are crafted for efficient and effective

operation of the provincial government and is approved by the Office of the
Provincial Governor for proper execution and implementation.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN SP Office
4 copies of Resolutions Sangguniang Panlalawigan Office
CLIENT STEPS
1.Requests for
Receives SP
Approval of SP None 2 minutes Lilian Velez
Resolutions
Resolutions
Routes SP
Resolutions to 2 minutes
Lilian Velez
the Governor
Reviews on SP
10 minutes Governor
Resolutions
Acts on SP
5 minutes Governor
Resolutions
Records acted
resolutions
2. Proceeds to the
Sangguniang Releases acted
2 minutes
Panlalawigan Resolutions
Office
29. Approval of Bids and Awards Committee Resolutions
BAC Resolutions is approved by the Office of the Provincial Governor

recommending the award of contract to qualified contractor or seller. Ensuring
transparency of procurement process and the implementation of procurement
contracts and that all procurement is in accordance to RA 9184 and its 2016
Implementing Rules and Regulations.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN Bids and Awards Committee
1 copy of Resolution PGSO
CLIENT STEPS
1.Requests for
Receives BAC
Approval of BAC None 2 minutes Lilian Velez
Resolutions
Resolutions
Routes BAC
Resolutions to 2 minutes
Lilian Velez
the Governor
Reviews BAC
10 minutes Governor
Resolutions
Acts on BAC
2 minutes Governor
Resolutions
Records acted
BAC 2 minutes Lilian Velez
Resolutions
Releases
2. Proceeds to the
acted BAC 2 minutes
Records Section
Resolutions
30. Approval of Permits (Quarry)
Permit is issued by the Office of the Provincial Governor to individuals needing

this document before engaging in business regulated or under the supervision of
the provincial government.
Office or
Division:
Type of
Transactions:
Who may avail: ENRO
5 copies of Permits ENRO
CLIENT STEPS
1.Request for
Approval of Receives Permits None 2 minutes Lilian Velez
Permits
Routes Permits
2 minutes
to the Governor Lilian Velez
Reviews Permits 6 minutes Governor
Acts on Permits 5 minutes Governor
Records acted
Permits
2. Proceeds to
Releases acted
Permits
Section
31. Approval of Notice of Award/Notice to Proceed
Notice of Award is issued by the Office of the Provincial Governor confirming the
award to a particular contractor for a successful bid and containing a Notice to
Proceed stating the date to begin the construction subject to the conditions of the
contract.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN GSO
3 copies of Notices PGSO
CLIENT STEPS
1.Requests for
Approval of Receives Notice
Notice of of Award/Notice None 2 minutes Lilian Velez
Award/Notice to to Proceed
Proceed
Routes Notice of
. Award/ Notice to
2 minutes
Proceed to the Lilian Velez
Governor
Scheme reads
8 minutes Governor
Notices
Acts on Notices 3 minutes Governor
Records acted
Notices
Releases acted
2. Proceeds to
Notice of
Award/Notice to
Section
Proceed
32. Approval of Contract Agreement
Contract Agreement is approved by the Office of the Governor stating the legal
binding agreement which recognizes and governs the rights and duties of the
parties to the agreement as stipulated in the contract.
Office or
Division:
Type of
Transactions:
Who may avail: PGLDN GSO
3 copies of Contracts PGSO
CLIENT STEPS
1.Requests for
Receives
Approval of
Contract None 2 minutes Lilian Velez
Contract of
Agreement
Agreement
Routes Contract
of Agreement to 2 minutes
Lilian Velez
the Governor
Reviews
7 minutes Governor
Contract
Acts on Contract 4 minutes Governor
Records acted
Contract
2. Proceeds to the Releases acted
2 minutes
Records Section Contract
33. Approval of Purchase Request
Purchase Request is approved by the Office of the Provincial Governor to

PGLDN offices needing this document detailing required items, the number
required, and when they will be required before becoming a purchase order.
Office or
Division:
Classifications
Simple
:
Type of
G2G –Government to Government,
Transactions:
1. 5 copies of PR
2. approved Letter Client
Request
3. PPMP
CLIENT STEPS
1. Requests for
Receives
approval of
Purchase None 2 minutes Marites Sayles
Purchase
Request
Request
Routes PR to
2 minutes
the Governor Marites Sayles
Scheme reads
5 minutes Governor
PR
Acts on PR 3 minutes Governor
Records acted
2 minutes Marites Sayles
PR
2.Proceeds to
Releases acted
the Records 2 minutes Lilibeth Anticristo
PR
Section
34. Approval of Vouchers with Complete Supporting
Documents for Financial Claims and other Related
Financial Matters
The Office of the Provincial Governor approved such documents submitted by
PGLDN Offices, Government Institutions, Private Sectors/ Individuals, NGOs,
and CSOs that are entitled to receive payment as specified in the contract, or as
a form of financial support to projects, programs, and activities.
Office or
Division:
Type of
Transactions:
Officials/Treasurers, Barangay Officials/Treasurers, Private
Who may avail:
Sectors/Individuals, Non-Government Organizations, Civil Society
Organizations
Vouchers with complete
supporting documents Client
1. Requests for
Receives
Approval of
Vouchers with
vouchers with
complete None 2 minutes Marites Sayles
complete
supporting
supporting
documents
documents
Routes
documents to 2 minutes
Marites Sayles
the Governor
Reviews
10 minutes Governor
documents
Acts on
4 minutes Governor
documents
Records acted
documents
2. Proceeds to
Releases acted
documents
Section
35. Approval of Checks
Checks are approved and issued by the Office of the Provincial Governor to
ensure timely payment of financial obligations, or support to a party concern
without the need of tendering cash.
Office or
Division:
Type of
Transactions:
Officials/Treasurers, Barangay Officials/Treasurers, Private
Who may avail:
Sectors/Individuals, Non-Government Organizations, Civil Society
Organizations
Approved Voucher Provincial Treasurer’s Office
CLIENT STEPS
1. Requests for
Receives
Approval of None 2 minutes Marites Sayles
Checks
Checks
Routes
Checks to the 2 minutes
Marites Sayles
Governor
Scheme reads
5 minutes Governor
Checks
Acts on
2 minutes Governor
Checks
Records acted
Checks
2. Proceeds to
Releases
acted Checks
Section
36. Approval of Letters (Reply, Complaint, Demand, Follow
up, Endorsement)
The Office of the Provincial Governor as a public office received and welcomed
such letters that requires immediate attention or discretion of the Governor.
Office or
Division:
Type of
G2G – Government to Government, G2C
Transactions:
Employees, Local Government Officials and Employees, Private
Who may avail:
Sectors, Non-Government Organizations, Civil Society
CLIENT STEPS
1. Requests for
2 minutes
Approval of Receives letters None Lilian Velez
Letters
Routes letters
to the Governor
Scheme reads
6 minutes Governor
letters
Acts on letters 2 minutes Governor
Records acted
letters
2. Proceeds to
Releases acted
the Records 2 minutes Marites Orquillas
letters
Section
37. Approval of Memorandum of Agreement, Memorandum
of Understanding
Memorandum of Agreement is approved by the Office of the Provincial Governor

describing the cooperative relationship between the provincial government and
the concerned party, wishing to work together in a project or to meet an agreed
upon objective. A Memorandum of Understanding is approved to ensure
willingness of all parties concern to move forward with the agreement in the
contract.
Office or
Division:
Type of
Transactions:
National Line Agencies, Local Government Units, Barangays,
Who may avail: Private Sectors, National Government Organizations, Civil Society
Organizations
1.5 copies of MOA/MOU
Client
2.SP Resolution
CLIENT STEPS
1.Requests for
Receives
Approval of None 2 minutes Lilian Velez
MOA/MOU
MOA/MOU
Routes
MOA/MOU to 2 minutes
Lilian Velez
the Governor
Reviews on
12 minutes Governor
MOA/MOU
Acts on
5 minutes Governor
MOA/MOU
Records acted
. 2 minutes Lilian Velez
MOA/MOU
2. Proceeds to Releases acted 2 minutes Marites Orquillas
the Records MOA/MOU
Section
38. Approval of Deed of Donation, Deed of Usufruct
Deed of Donation is approved by the Office of the Provincial Governor after

thorough study of the document, as well as the Deed of Usufruct. These legal
documents must be carefully examined and that all parties must execute in good
faith.
Office or
Division:
Type of
Transactions:
National Line Agencies, Local Government Units, Barangays,
Who may avail: Private Sectors, National Government Organizations, Civil Society
Organizations
5 copies of Deed of
Provincial Legal Office
Donation/Usufruct
CLIENT STEPS
1.Requests for
Receives Deed
Approval of Deed
of Donation/ None 2 minutes Lilian Velez
of Donation/
Usufruct
Usufruct
Routes Deed of
Donation/
2 minutes
Usufruct to the Lilian Velez
Governor
Reviews Deed
of Donation/ 12 minutes Govenor
Usufruct
Acts on Deed
of Donation/ 5 minutes Governor
Usufruct
Records acted
Deed of
Donation/
Usufruct
Releases acted
6. Proceeds to
Deed of
the Records 2 minutes Marites Orquillas
Donation/
Section
Usufruct
39. Approval of Contract
Contract is approved by the Office of the Provincial Governor after careful study
of the documents indicating the agreement between the provincial government
and concern party, and to ensure that the former is free from legal actions that
may arise from the contract.
Office or
Division:
Classification
Simple
s:
Type of
Transactions:
Who may National Line Agencies, Private Sectors/Individuals, National
avail: Government Organizations, Civil Society Organizations
1. 2 copies of Contracts
PHRMDO
2. Copy of approved SP
Resolution
CLIENT FEES TO PROCESSING PERSONS
AGENCY ACTION
STEPS BE PAID TIME RESPONSIBLE
1.Requests for
Approval of Receives Contract None 2 minutes Lilian Velez
Contract
2. Routes Contract
to the Governor
3. Reviews Contract 9 minutes Governor
4. Acts on Contracts 3 minutes Governor
Records acted
5. 2 minutes Lilian Velez
Contract
6. Proceed to
Releases acted
the Record 2 minutes Marites Orquillas
Contract
Section
40. Approval of Authority to Travel Abroad
Authority to Travel Abroad is approved and issued by the Office of the Provincial
Governor to PGLDN Officials and Local Government Officials needing this
document stating that their Travel Abroad is known and permitted.
Office or
Division:
Type of
G2G-Government to Government, G2C –Government to Client
Transactions:
Who may avail: PGLDN Officials, Local Government Officials
3 copies of Authority to Client
Travel Abroad
1. Requests for
Receives
approval of Lilian Velez
Authority to None 2 minutes
Authority to Marites Sayles
Travel
Travel
Routes Authority
Lilian Velez/
to Travel to the 2 minutes
Marites Sayles
Governor
Scheme reads
Authority to 5 minutes Governor
Travel
Acts on Authority Lilian Velez/
2 minutes
to Travel Marites Sayles
Records acted
Lilian Velez/
Authority to 2 minutes
Marites Sayles
Travel
2. Proceed to Releases acted
the Record Authority to 2 minutes Marites Orquillas
Section Travel
41. Approval of Request for Burial, Medical, and other
Financial Assistance
The Office of the Provincial Governor approved these requests submitted by

Indigents wishing such assistance to help ease the burden suffered by
individuals and/or family members.
Office or
Division:
Type of
G2C –Government to Client
Transactions:
Who may avail: Indigents
CHECKLIST OF
WHERE TO SECURE
REQUIREMENTS
3 copies with complete PSWDO
supporting documents
CLIENT STEPS
1. Request for
Receives
Approval of None 2 minutes Lilian Velez
requests
requests
Routes
requests to the 2 minutes Lilian Velez
Governor
Scheme reads
2 minutes Governor
requests
Acts on
requests
Records acted
requests
2. Proceed to
the Record Releases 2 minutes Marites Orquillas
Section acted requests
42. Approval of Sangguniang Bayan, Barangay Resolutions
The Sangguniang Bayan and Barangay Resolutions are resolutions seeking

financial support or any form of assistance to projects, programs and activities for
their respective local government units and barangays to the provincial
government through the approval of the Provincial Governor.
Office or
Division:
Type of
Transactions:
Who may avail: Sangguniang Bayan, Barangay
Sangguniang Bayan/Barangay
2 copies of resolutions
CLIENT STEPS
1. Request for
Approval of SB Receives
None 2 minutes Lilian Velez
and Barangay Resolutions
Resolutions
Routes
Resolutions to 2 minutes Lilian Velez
the Governor
Scheme reads
10 minutes Governor
Resolutions
Acts on
Resolutions
Records acted
resolutions
the Records acted 2 minutes Marites Orquillas
Section Resolutions
43. Approval of Certificate of Completion
Certificate of Completion is issued by the Office of the Provincial Governor to

contractors specifying the construction project and stating when the construction
began, the final date that major work on the project was completed, and the final
construction cost paid and owed to the contractor. The document also states that
the contractor is no longer responsible for last-minute changes or attempted
negotiations.
Office or
Division:
Type of
Transactions:
Who may avail: Contractors
2 copies of certificates PEO/PArchO
CLIENT STEPS
1. Requests for
Receives
Approval of
Certificate of
Completion
Completion
Routes
Certificate to 2 minutes Lilian Velez
the Governor
Scheme reads
6 minutes Governor
Certificate
Acts on
2 minutes Governor
Certificate
Records acted
Certificate
the Records acted 2 minutes Marites Orquillas
Section Certificate

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CITIZEN’S CHARTER

Provincial Governor’s Office

2. Approval of Letter of Invitation

The Office of the Provincial Governor receives letter of request forwarded by

Recommendation letter is issued by the Office of the Provincial Governor to

The Office of the Provincial Governor receives resignation or retirement letter

The Office of the Provincial Governor receives and approves plantilla of

The Office of the Provincial Governor approves NOSA/NOSI of employees in

Executive Order is issued by the Office of the Provincial Governor directing

Special Order is issued by the Office of the Provincial Governor to specific

Memorandum Order is issued by the Office of the Provincial Governor to PGLDN

Clearance is issued by the Office of the Provincial Governor to PGLDN

Application leave is issued by the Office of the Provincial Governor to PGLDN

Travel Order is issued by the Office of the Provincial Governor to PGLDN

Personnel Request Form is issued to PGDLN offices needing to temporarily fill-in

18. Approval of Fund Utilization Report

19. Approval of Statement of Receipts and Disbursements

The Statement of Receipts and Disbursement is approved by the Office of the

20. Approval of Certificate of Status of Funds

The Certificate of Status of Funds is issued by the Office of the Provincial

The Statement of Expenditures is approved by the Office of the Provincial

Program of Works is approved by the Office of the Provincial Governor specifying

25. Approval of Activity Design/Budget Proposal

Activity Design or Budget Proposal is approved by the Office of the Provincial

26. Signature on Certificate of Recognition/Appreciation

Certificate of Recognition or Appreciation is issued by the Office of the Provincial

Acknowledgement of Receipt and Equipment is approved by the Office of the

Sangguniang Panlalawigan Resolutions are crafted for efficient and effective

BAC Resolutions is approved by the Office of the Provincial Governor

Permit is issued by the Office of the Provincial Governor to individuals needing

Purchase Request is approved by the Office of the Provincial Governor to

35. Approval of Checks

Memorandum of Agreement is approved by the Office of the Provincial Governor

38. Approval of Deed of Donation, Deed of Usufruct

Deed of Donation is approved by the Office of the Provincial Governor after

39. Approval of Contract

The Office of the Provincial Governor approved these requests submitted by

The Sangguniang Bayan and Barangay Resolutions are resolutions seeking

Certificate of Completion is issued by the Office of the Provincial Governor to

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