Republic of the Philippines

Province of ___Cavite____
City of ______Bacoor_______
Barangay ___TALABA IV____

VISION:

An independent and progressive barangay advocating principles

and practices of good governance that help build and nurture

honesty and responsibility among its public officials and

employees and take appropriate measures to promote

transparency in transacting with the public.

MISSION:

To be able to actively carry out the mandates and ensure

Transparency, honest and efficiency in the delivery

of services in the barangay.

 BARANGAY FRONTLINE SERVICES

AND THEIR PROCEDURES

Services offered: Page

1. Issuance of Barangay Certification 5

2. Issuance of Barangay Clearance 6-7

3. Collection of Taxes, Service Fees or 8-9

4. Issuance of Community Taxes Certificate 10

5. Reproduction of Barangay Records, Data 11

And Similar Document

6. Issuance of Certification for Senior 12

Citizen and Solo Parents as Pre-requisites
For the Issuance of Senior Citizen and
Solo Parent ID

7. Issuance of Katarungang Pambarangay 13-14

(KP) Certification

8. Issuance of Barangay Protection Order 15

1. BARANGAY CERTIFICATIONS

SERVICE OFFERED : Issuance of Barangay Certification

CLIENTS : Barangay residents, associations,

Organizations, students and other
Institutions

REQUIREMENTS : • Valid ID (Voter’s ID or Voters Registration

Record (VRR), Company or Office ID,
School ID)
• Community Tax Certificate (CTC)

Duration Fees Responsible Person

Procedure
Step 1. Go to Barangay Edelyn Llanto
Hall, ask the desk officer 2 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Submit the request
slip together with the 2 minutes Gloria A. Raynes
requirements. Barangay Secretary
Step 3. Pay Certification Arnel F. Raperoga
Fee & ask for receipt. 3 minutes Barangay Treasurer

Step 4. Get your Certification 5 minutes Gloria A. Raynes/

Randy B. Hernandez - PB
Total response time 12 minutes
( within the day )

 The cost of Certification Fee is based on the barangay ordinance enacted for the purpose.

2. BARANGAY CLEARANCE

SERVICE OFFERED : (a) Issuance of Business or Barangay Clearance as a requirement

or application of the Municipality or City Business Permit

CLIENT : Corporations, Associations, Organizations, Traders, Retailers and

the likes

REQUIREMENTS : 1. New Application

 Current year Community Tax Certificate (CTC) of company or
owner
 DTI or SEC Registrations
2. Renewal
 Current Year Community Tax Certificate (CTC) of company or
owner with income Declaration
 Mayor’s Permit (Previous Year)
 Duration Fees Responsible Person
Procedures
Step 1. Go to Barangay Hall, Edelyn Llanto
ask the desk officer for a 3 minutes Desk Officer
request slip and fill up the
same
Step 2. Submit the request Gloria A. Raynes
slip together with the 2 minutes Barangay Secretary
requirements.
Step 3. Pay Clearance Fee 5 minutes Arnel F. Raperoga
& ask for receipt. Treasurer
If simple, 15 Gloria A. Raynes/
Step 4. Get your Barangay Minutes; Randy B. Hernandez
Clearance. If complex(needs
Verification),
2 days
Total Response time If simple, 15
(Within the day) Minutes;
If complex, 2 days

SERVICE OFFERED : (b) Issuance of Tricycle or Pedicab Clearance

Client : Drivers and Operators of tricycle or pedicab

REQUIREMENTS :
 Bio-Data
 Current Year Community Tax Certificate;
 Clearance from Tricycle Operators and
Drivers Association (TODA) and Photocopy
of Franchise or from PEDICAB Association;
and
 Photocopy of ID as TODA Member.

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Hall, Edelyn Llanto
ask the desk officer for a 3 minutes Desk Officer
request slip and fill up the
same
Step 2. Present the
requirements. 2 minutes Desk Secretary

Step 3. Pay Clearance fee Arnel F. Raperoga

and get official receipt. 5 minutes Barangay Treasurer
Step 4. Get your Barangay Gloria A. Raynes/
Clearance. 10 minutes Randy B. Hernandez
PB
Total Response time
(Within the day ) 20 minutes
3. TAXES, SERVICE FEES OR CHARGES
SERVICE OFFERED : (a) Collection of Taxes on small business with
gross sales and receipts of Php50,000.00 in case
of city barangays and Php30,000.00 or less for
municipal barangays.
CLIENTS : Individual/s, (resident or non-resident,
Store owners, retailers and the likes)

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay EDELYN Llanto
Hall, ask the desk officer 3 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Submit the request Gloria A. Raynes
slip together with the 2 minutes Secretary
requirements.
Step 3. Pay the required Arnel F. Raperoga
tax and ask for a receipt. 5 minutes Barangay Treasurer

Total Response time

(Within the day) 10 minutes

SERVICE OFFERED : (b) Use of Barangay Facilities and Properties

CLIENT : Residents, Traders, Sports Players, etc

Procedures Duration Fees Responsible Person

Step 1. Go to Barangay Edelyn Llanto
Hall, ask the Desk 3 minutes Desk Officer
Officer for a request
slip and fill up the same.
Step 2. Present the Arnel F. Raperoga
requirements. 2 minutes Barangay Treasurer
Step 3. Pay Clearance Arnel F. Raperoga
fee and get official receipt 5 minutes Barangay Treasurer
Total Response time
(Within the day) 8 minutes
 4. COMMUNITY TAX CERTIFICATE
SERVICE OFFERED : Issuance of CTC
CLIENT : Residents, businessmen, corporations

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Edelyn Llanto
Hall, ask the Desk Officer 3 minutes Desk Officer
for a request slip and fill
up the same.
Step 2. Completely fill up 2 minutes Edelyn Llanto
the application slip
Step 3. Pay the cost of CTC 2 minutes Arnel F. Raperoga
(Cedula)
Step 4. Get your CTC 2 minutes Arnel F. Raperoga
Total Response time 9 minutes
(Within the day)

5. BARANGAY RECORDS, DATA AND SIMILAR DOCUMENTS

SERVICE OFFERED : Reproduction of Barangay Records, data and similar documents
Client : Residents, businessmen, corporation, government Offices

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Edelyn Llanto
Hall, ask the Desk Officer 3 minutes Desk Officer
for a request slip and fill
up the same.
Step 2. Pay the cost of Arnel F. Raperoga
reproduction of documents 2 minutes Treasurer
requested
Step 3. Get the copy of 5 minutes Gloria A. Raynes
the document requested
Total response time 10 minutes
(Within the day)

 The cost of the reproduction of documents based on the barangay ordinance

enacted for the purpose.

6. ISSUANCE OF CERTIFICATION FOR SENIOR CITIZEN AND SOLO PARENT

AS PRE-REQUISITE FOR THE ISSUANCE OF SENIOR CITIZEN AND SOLO PARENT ID

CLIENTS : Senior Citizen and Solo Parent

REQUIREMENTS :

 Barangay Certification that the application is a resident of

the barangay
 In the case of Senior Citizen, copy of birth certificate
 For solo parent, marriage contract and or copy of birth certificate
of dependent
 Community Tax Certificate
 Two (2) pcs. 2 x 2 ID picture

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Hall, Edelyn Llanto
ask the desk officer for a 3 minutes Desk Officer
request slip and fill up the same
Step 2. Present the 5 minutes Gloria A. Raynes
requirements for assessment.
Step 3. Printing/Preparation of 5 minutes Gloria A. Raynes
Certification.
Step 4. Get Certification of Senior Gloria A. Raynes
Residency(for senior citizen): and Citizen, Barangay Secretary/
Verification of the barangay 15 minutes; Punong Barangay
that the former is a solo Solo Parents;
parent (for solo parent). next day
Total Response time (Within Senior
the day) Citizen,
38 minutes;
Solo Parent;
1 day

7. ISSUANCE OF KATARUNGANG PAMBARANGAY (KP) CERTIFICATION

SERVICE OFFERED : Issuance of Certificate to File Action

CLIENT : Complainant or Respondent

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Hall, Randy B. Hernandez
ask the Lupon Officer and 5 minutes Punong Barangay
fill-up the request slip
Step 2 Present proof that Randy B. Hernandez
the person requesting CFA 10 minutes Punong Barangay
is the complainant.
Step 3. Get Certification 30 minutes Randy B. Hernandez
 Total Response time 45 minutes

SERVICE OFFERED : Issuance of Certificate to Bar Action

Client : Respondent

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Randy B. Hernandez
Hall, Lupon Office and fill-up 5 minutes Punong Barangay
the request slip
Step 2. Present proof that Randy B. Hernandez
the person requesting CFA 10 minutes Punong Barangay
is the complainant
Step 3. Get Certification 30 minutes Randy B. Hernandez
Total Response time 45 minutes

SERVICE OFFERED : Issuance of Certificate of Bar Counter-Claim

CLIENTS : Complainant

Requirement : Proof of Identity of Proper Party

Duration Fees Responsible Person

Procedures
Step 1. Go to Barangay Randy B. Hernandez
Hall/Lupon office and fill-up 5 minutes Punong Barangay
the request slip
Step 2. Present proof that the Randy B. Hernandez
person requesting CFA is the 10 minutes Punong Barangay
complainant
Step 3. Get Certification 30 minutes Randy B. Hernandez
Total Response time 45 minutes
8. BARANGAY PROTECTION ORDER (BPO)
SERVICE OFFERED : Issuance of BPO
CLIENT : Offended party; parents or guardian of offended party; ascendants,
descendants or collateral relative within 4th civil degree or
consanguinity of affinity, DSWD, social worker of LGU; police officer,
Punong Barangay or Kagawad

Duration Fees Responsible Person

Procedures
Step 1. Victim or petitioner Randy B. Hernandez
survivor reports incident to 2 minutes Punong Barangay
the barangay
Step 2. Desk officer refer
to PB or Kagawad. PB or 2 minutes PB/Kagawad
Kagawad interviews victim,
records, and advises her to
file an application
Step 3. Punong Barangay/ Randy B. Hernandez
Kagawad conducts ex parte Punong Barangay
proceedings for the issuance
of BPO.
Step 4. PB/Kagawad issues Randy B. Hernandez
BPO by the Punong Barangay. Within the day Punong Barangay
In case, BPO is issued by the
Kagawad,it should be
attested to by the Kagawad
that the PB is unavailable.
Total Response time Within the day
(within the day)

I. How to Avail of the Frontline Service

All requests for frontline services must be in writing using the sample request slip
(Annex- page 22).

II. Procedure in Filling Complaints

The clientele shall be provided with all necessary assistance on how his
or her complain shall be acted upon by the barangay.

Clientele: Residents, Traders and other Affected Requesting Parties

 Duration Fees Responsible Person
Procedures
Step 1. Prepare a complaint- Desk Officer
letter addressed to Punong
Barangay
Step 2. Hearing/investigation Within 2 Barangay Kagawad
days
Step 3. Complainant gets the
decision in writing of the
action taken by the Punong
Barangay or the explanation Within 2 Punong Barangay
why the request is denied or days
delayed. The decision may be
an apology or explanation
Total No. of Days 3 Days

III. Feedback Mechanism

 Talk to the Desk Officer for your suggestions and feedback on service experience.
 Put in the drop box at he barangay lobby your suggestions or feedback for
consideration.
 Performance Pledge

We, the official and employees of

Barangay __TALABA IV_____, pledge and commit
to deliver quality public services and to abide
by the following service standards;

 All barangay transactions under this Citizen’s

Charter shall be provided at 8:00 a.m . to 5:00
p.m., and may extend time, whenever it is
necessary;

 Act immediately and respond accordingly to the

Request;

 Act promptly on request, within 5 days (if it’s

simple transactions) or within 10 working days (if
it’s complex transactions) ; and

 Maintain office decorum by wearing appropriate

attire or uniform with Identification Card or
name plate at all times.

ANNEXES

Republic of the Philippines

Province of Cavite
Cavite City
 BARANGAY _TALABA IV__

Office of the Punong Barangay

EXECUTIVE ORDER NO. ___14______
Series of 2014,

AN ORDER MANDATING THE DEVELOPMENT OF A CITIZEN'S CHARTER FOR BARANGAY__TALABA IV___,

CITY OF BACOOR, PROVINCE OF CAVITE AND CREATING THE TASK FORCE FOR THE FORPOSE AND
APPROPRIATING FUNDS THEREFORE

WHEREAS, Republic Act No. 9485 otherwise known as Anti-Red Tape Act of 2007 declares that it is
the policy of the State to promote integrity, accountability, proper management of public affairs and public
property as well as to establish effective practices aimed at the prevention of graft and corruption in the
government;

WHEREAS, R.A. 9485 mandates the barangay governments to set up service standards to be
known as Citizen's Charter in the form of information billboards to be posted at the main entrance of the
office of the most conspicuous place, or in the form of published materials written either in English,
Filipino, or in the local dialect:

WHEREAS, the leader advocates the promotion of good barangay governance through clear,
transparent, accountable and responsible public service delivery;

WHEREAS, the leader is aware of the benefits having a Citizen's Charter as it improves service
delivery , reduce vulnerability to graft and corruption, provided a basis for assessing the performance of
the barangay officials and staff, as well as feedback mechanism to determine client satisfaction, equal
treatment of client, availability of complaints and redress mechanism, and opening of opportunity for
people participation on service improvement, among other;

WHEREAS, it is the leadership's desire for Barangay _TALABA IV__ and its residents, to reap the
said benefits through the establishment of its own Citizen's Charter.

NOW THEREFORE, by virtue of the powers vested upon me as the local chief executive of Barangay
_TALABA IV_____, hereby order the following;

Section 1. Formulation of a Citizen’s Charter for Barangay __TALABA IV____. Barangay __TALABA
IV__ shall establish an official document, a service standard, or a pledge, that communicates, in simple terms,
information on the services that it provides to its constituents. The said document shall describe the step-by-
step procedures for availing a particular service, and shall include the following information:

a. Vision and mission of the barangay;

b. Identification of the frontline services offered, and the recipients of such services;
c. The step-by-step procedure to obtain a particular service
d. The officer or employee responsible for each step;
e. The maximum time to conclude the process;
f. Document/s to be presented by the client, with a clear indication of the relevancy of said
document/s
g. The amount of fees, if necessary;
h. The procedure for filing complains in relation to requests and applications, including the
names and contact details of the officials/channels to approach for redress;
i. Allowable period for extension due to unusual circumstances; i.e. unforeseen events
beyond the control of the barangay government; and
j. Feedback mechanism, contact numbers to call and/or person to approach for
recommendations, inquiries, suggestions, and complaints.
 Section 2. Creation of the Task Force on citizen’s Charter Preparation. A Task Force on Citizen’s
Charter Preparation shall be created to take the lead in the formulation, writing and packaging of the Citizen’s
Charter. The Task Force shall be composed of the following:

Task Force Head - Randy B. Hernandez

Punong Barangay
Members - Julito T. Arciga
Kagawad
- Gloria A. Raynes
Barangay Secretary
- Arnel F. Raperoga
Barangay Treasurer

- Representative from the Business Sector/Non-Government

Organization Representative

Section 3. terms of Reference for the Task Force . The Task Force shall perform the following
function:

a. Determine the transaction or processes the constitute frontline service, such as, but not limited
to:
1. Issuance of Barangay Certification
2. Issuance of Barangay Clearance
3. Issuance of Community Tax Certification
4. Reproduction of Barangay records, data, and similar documents
5. Use of barangay facilities and properties
6. Socio-economic Service
7. Health Service
8. Environmental Service
9. Issuance of Certification to File Action (CFA), Certification to Bar Action (CBA); and
Certification to Bar Counterclaim (CBC)
10. Issuance of Barangay Protection Order

b. Adopt a working schedule to ensure uninterrupted delivery of frontline service.

c. Establish public assistance or complaint desk.
d. If feasible, institute hotline number, short messaging service information communication
technology and other mechanisms by which the clients may adequately express their complaints,
comments or suggestions; and
e. Institute a one-stop shop or walk-in service counter or special lanes for pregnant women, senior
citizen and persons with disabilities.

Section 4. Sanction. All concerned barangay officials, whether elective or appointive, shall
also be held responsible and accountable for the implementation of this Act and shall be held accountable
to the public in rendering fast, efficient, convenient and reliable service. Failure of all concerned barangay
officials to act accordingly shall be penalized pursuant Section 1, Rule VIII of implementation Rules and
Regulations of R.A. 9485, to wit:

A. Light Offense

a. Refusal to accept application and/or request within the prescribed period or any document being
submitted by client;
b. Failure to act on an application and/or request or failure to refer back to the client a request
which cannot be acted upon due to lack of requirement/s within the prescribed period;
c. Failure to attend clients who are within the premises of the office concerned prior to the
end of official working hours and during lunch break;
d. Failure to render Frontline service within the prescribed period on an application and/or

e. request without due case;

 f. Failure to give the client a written notice on the disproval of an application or request; and
g. Imposition of additional irrelevant requirements other than those listed in the first
notice under Rule VI, Section 1 (6).

Penalties for light offences:

First Offence - Thirty (30) days suspension without pay and mandatory attendance
in Values Orientation Program
Second Offence - Three (3) month suspension without pay
Third Offence - Dismissal and perpetual disqualification form public service

B. Grave Offense – Fixing and/or collusion with fixers in consideration of economic and/or other gain or
advantage.

Penalty – Dismissal and perpetual disqualification from public service.

Section 4. Funding. All expenses that will be incurred on activities conducted to implement the Anti-
Red Tape Act of R.A. 9485 shall be charged against the regular budget of the barangay.

Section 5. Effectivity. This Executive Order shall take effect immediately.

Done in Barangay _TALABA IV______, Cavite City, Province of Cavite, __15th __ day of May, 2014.

RANDY B. HERNANDEZ
Punong Barangay

Republic of the Philippines

 Provinceof Cavite
Cavite City

BARANGAY __TALABA IV__

Office of the Sangguniang Barangay

Ordinance No. __9___

AN ORDINANCE IMPLEMETING THE CITIZEN’S CHARTER OF BARANGAY __TALABA IV_, CITY OF BACOOR,
PROVINCE OF CAVITE AND PROVIDING PENALTIES FOR VIOLATION THEREOF

Introduced by Sangguniang Barangay Members Arnold G. Vecino and Darwin C. Encabo

Be it ordained by the Sangguniang Barangay of _Talaba IV__, City of Bacoor, Province of Cavite
that:

Section1. TITTLE. This Ordinance shall be known as the Citizen’s Charter Ordinance of Barangay
_Talaba IV____,

Section 2. PURPOSE. This ordinance is enacted to adopt the Citizen’s Charter to institutionalize a
mechanism to eliminate red tape and other graft practices in the barangay .

Section 3. DECLARATION OF PRINCIPLES The enactment of the Ordinance is anchored in and its
implementation shall be guided by the following principles:

1. Transparency in government transaction s

2. Efficiency in the delivery of frontline service in the barangays
3. Accountability of barangay officials
4. Participation of the citizen’s through the establishment of comments and feedback
mechanisms and through simplification of systems and procedures

Section 4. In the pursuit of integrity, transparency, accountability and efficiency in the delivery of
services in the barangay, the Task Force submitted to this august body the Citizen’s Charter. After review, the
Charter is found to be in accordance with the Anti-Red Tape Act of 2007 and it is hereby resolved to approve
the Citizen’s Charter for Barangay __Talaba IV____, as attached.

Section 5. Be it ordained by the Sanagguniang Barangay of Barangay ___Talaba IV___ that all
concerned barangay officials, whether elective or appointed, shall be held responsible and accountable for the
implementation of this Anti-Red Tape Act of 2007 and shall be held accountable to the public in rendering fast,
efficient, convenient and reliable service.

Section 6. Failure of all concerned barangay officials to act accordingly shall be penalized pursuant to
Section 1. Rule VIII of Implementing Rules and Regulation Of R.A 9485.

Section 7. This Ordinance shall take effect ten (10) days after posting at the entrance of Barangay Hall
and other conspicuous place within the barangay.

ENACTED. _15th day_of May_, 2014.

x------------------------------------------------------------------------------------------------------------------------------------------------x
Arnold G. Vecino Lirio S. Ramos Jr. Edelvira U. Bautista
Brgy. Kagawad Brgy. Kagawad Brgy. Kagawad

Darwin C. Encabo Regidor P. Miranda Rodolfo P. Juanich

Brgy. Kagawad Brgy. Kagawad Brgy. Kagawad

Julito T. Arciga
Brgy. Kagawad

CERTIFIED CORRECT:

Gloria A. Raynes
Barangay Secretary

ATTESTED:

Randy B. Hernandez
Punong Barangay
 SAMPLE REQUEST

Province of Cavite
Cavite City
BARANGAY _______________
Tel No. _______
e-mail address: __________

Request Slip No. _____

Name : _____________________________________________
Address : _____________________________________________
Civil Status : _____________________________________________

Service requested:
____ Issuance of Barangay Certification
____ Issuance of Barangay Clearance
____ issuance of Community Tax
____ Reproduction of Barangay Records, Data and Similar Documents
____ Issuance of Permit for the Use of the Barangay Facilities and Properties
____ Issuance of Certification for Senior Citizen and Solo Parent
____ Issuance of Katarungang Pambarangay (KP) Certification
____ Issuance of Barangay Protection order (BPO)

Request Approved ___ Disapproved ___

Reason for disapproval : ____________________________________

___________________________________.

___________________
Punong Barangay

(See poster for requirements)