Republic of the Philippines

Province of SOUTHERN LEYTE

Municipality of PADRE BURGOS
BARANGAY POBLACION
oOo

REVISED CITIZEN’S CHARTER

VISION:

“ANG BARANGAY POBLACION MAOY LUGAR NGA SENTRO SA KOMERSYO DIIN

MAUSWAGON, MALAMBOON ANG EKONOMIYA NA ANG NGA KATAWHAN EDUKADO,
HIMSOG, MAHADLOKON SA GINOO, MAHIGUGMAON SA KALINAW UG NAGPAKABANA SA
KAAYUHAN SA KATAWHAN SA HAPSAY, HINLO UG LUWAS SA KATALAGMAN, ADUNAY
HAUM UG KOMPLETO NGA MGA PUBLIKONG FACILIDAD, UBOS SA MAALAGARONG
PAGDUMALA, RESPETO, AKTIBO UG MAY TAAS NGA KASINATIAN SA PAGDUMALA SA

KATAWHAN”

MISSION:

“TO BE ABLE TO ACTIVELY CARRY OUT THE MANDATES AND ENSURE

TRANSPARENCY, HONESTLY AND EFFICIENCY IN THE DELIVERY OF SERVICES IN THE

BARANGAY”

I. Frontline Services Offered

a. The following are the services offered:
1) Issuance of Barangay Certification
2) Issuance of Barangay Clearance
3) Issuance of Community Tax Certificate
4) Reproduction of barangay records, data, and similar documents
5) Use of barangay facilities and properties
6) Socio-economic Services
7) Health Services
8) Environmental Services
9) Katarungang Pambarangay (Filing of Complaints, Issuance of
Certification to File Action (CFA), Certification to Bar Action or
Certification to Bar Counterclaim (CBC))
10) Issuance of Barangay Protection Order
11. Settlement of Cases not falling under Lupon case
(Agreement/Kasabutan)
Except for the issuance of Barangay Protection Order (BPO), all barangay
transactions under this Citizen’s Charter shall be conducted at 8:00 a.m. to 4:00
p.m.

All officers and employees of the barangay, who directly attend to the
frontline services, shall at all times, wear identification card or nameplates.

b. How to avail the frontline services

All requests for frontline services must be in writing using the attached
request slip for the following:

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 1) BARANGAY CERTIFICATIONS – are issued by the barangay depending on the
purpose of the client, such as certificate of residency, of good standing in the
community, no pending case filed in the barangay, etc. The barangay in the
exercise of its taxing power may levy fees and charges for services rendered.

1. Service Offered: Issuance of Barangay Certification

2. Clients: barangay residents, barangay associations, organizations, students
3. Requirements:
• For Old residents: Community Tax Certificate (CTC);
• For new residents: CTC; and endorsement from any of the following:
✓ Purok Leader (Barangay Official)
4. Steps in securing a barangay certification:

Duration of Accountable Person

Follow These Steps
Transaction
Step 1. Go to Barangay Hall,
ask the Desk Officer for a 2-5 minutes Desk Officer
request slip and fill up the
same
Step 2. Submit the request slip 3 minutes Barangay Treas: Marjorie E.
together with the Serdan
requirements Barangay Sec: Babylyn M.
Imboc
Step 3. Pay Certification fee:
a. for students - 10 minutes Barangay Treasurer: Marjorie E.
P 75.00 Serdan
b. for employment
b.1 local
75.00
b.2 abroad
75.00
c. for Civil Status
75.00
d. for Lending/loan purposes
75.00
e. for Late registration
purposes 75.00
f. for Good moral Character
75.00
g. for Legal age &transferring
residency 75.00
h. for No record & had record
of case/s filed 75.00
i. for Lot not tenanted
75.00
j. for declared owner of
property 75.00
k. for transport permit
(livestock/lumber)
75.00
l. for Application of a tree
plantation registration and

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cutting permit (DENR
requirements)
75.00
m. Certificate of Owners Tree
75.00
n. for Stop operation of
business (BIR requirements)
75.00
o. for Jobless purpose
75.00
p. for Land transport purpose
(it was under repair)
75.00
q. for connection of electric
power 75.00
(for business purpose)
75.00
(for household connection)
75.00
r. for construct & extension
bldg. permit 300.00
s. for renovation for a
residential house 300.00
t. for registration of a
fishnet/manual boat &
motorized boat (D.A.
requirements) 75.00
u. for applying a driver license
(any transportation)
75.00
& ask for receipt (per
Barangay Ordinance No.001
S. 2021
Step 4. Get your Certification 20 minutes Preparation In-charged: Brgy.
If simple,15minutes Secretary
If complex (in the
absence of the ff. Signatories: Punong Barangay
signatories the however in the absence of the
certifications will Punong Barangay the
release the next Kagawad on Duty will be in-
day) charge or the 1st Barangay
Kagawad
Total Response Time (w/in 2 38 minutes
days)

2) BARANGAY CLEARANCE - a requirement before the city or municipality issues

any license or permit for any business or activity. The barangay clearance is
obtained from the barangay where the intended business or activity is located or
conducted.
1. Service Offered: issuance of Barangay Clearance as a requirement for the
Municipal/City Business Permit (Mayor’s Permit)
• Clientele: Corporations, Traders, Retailers, Businessmen, etc.
• Requirements:

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 ✓ Community Tax Certificate (CTC)
• Steps in securing this type of barangay clearance:
Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask
the Desk Officer for a request slip 2-5 minutes Desk Officer
and fill up the same
Step 2. Submit the request slip 3 minutes Barangay Treas: Marjorie
together with the requirements E. Serdan
Barangay Sec: Babylyn M.
Imboc
Step 3. Pay Clearance fee for:
(1). Business Establishment – pay 10 minutes Barangay Treas: Marjorie
P 100.00/annum E. Serdan
(2) house rental business – P 100.00
(3) Single Face Billboard – P 100.00
(4) Double Face Billboard
– P 100.00
& ask for receipt (per Barangay
Ordinance No. 2021- 01)
Step 4. Get your Barangay 20 minutes Preparation: Barangay
Clearance If complex (the Treas/Secretary
barangay will Signatories: Punong
provide a grace Barangay however in the
period/expansion absence of the Punong
for another 1 day Barangay the Kagawad on
before releasing it) Duty will be in-charge or
the 1st Barangay Kagawad
Total Response Time (w/in 2 days) 38 minutes

2. Service Offered: Issuance of Barangay Clearance for small business (whose

capitalization is 30, 000.00 and below).
• Clientele: vendor, peddlers, sari-sari store owners, etc.
• Requirements:
✓ Community Tax Certificate (CTC)
• Steps in securing this type of barangay clearance

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall, ask
the Desk Officer for a request slip 2-5 minutes Desk Officer
and fill up the same
Step 2. Submit the request slip 3 minutes Brgy. Treas: Marjorie
together with the requirements E. Serdan
Brgy. Sec: Babylyn
M. Imboc
Step 3. Pay Clearance fee for:
1. Iron Works - 10 minutes Brgy. Treas: Marjorie
P 100.00 E. Serdan
2. Tailoring
100.00

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3. Meat Vending
100.00
4. Fish Vending
100.00
5. Fish Peddling
100.00
6. Sari-Sari Stores/Retailers
100.00
7. Grocery Store
100.00
8. Retail/Dealer in Tuba/Liquor
Retailers 100.00
9. Rice Retailers 100.00
10. Gasoline Stations/Other
Petroleum Products 100.00
11. Copra Buying 100.00
12. Music Lounge 100.00
13. Videoke/KTV Bar 100.00
14. Billiard 100.00
15. Mahjong 100.00
16. Video Games 100.00
17. Pahulayan Traveler Inn 50.00
18. Lodging/Pensionne/Boarding
House 100.00
19. House-for-Rent 50.00
20. Apartment/Apartelle 100.00
21. Hollow Block Making 100.00
22. Restaurant/Resto Bar 100.00
23. Eatery/Carenderia/Canteen
100.00
24. Hog & Poultry Raising 100.00
25. Baboy Lechonan Services
100.00
26. Copra Dryer(tapahan)
100.00
Motorcab 100.00
plus gross sales P 300.00 per
annum and cedula & ask for
receipt
(per Barangay Ordinance No.
2021 - 01)
Step 4. Get your Barangay 20 minutes Preparation: Barangay
Clearance If complex( the Treasurer/Secretary
barangay will
provide a grace Signatory: Punong
period/expansion for Barangay
another 1 days
before releasing it)
Total Response Time (w/in the 2
52 minutes
days)

3. FOR TRICYCLE/HABAL-HABAL DRIVER CLEARANCE

• Service Offered: Issuance of tricycle/Habal-habal clearance
• Issuance of clearance as requirements to get a license for a single motor

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 • Clientele: drivers and operators of tricycle/habal-habal
• Requirements:
✓ Community Tax Certificate
✓ Driver’s License
• Steps in securing this type of barangay clearance

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 2-5 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Present the 3 minutes Brgy. Treas: and Brgy.
requirements Sec:
Step 3. Pay Clearance fee
P 100.00 & cedula & ask for 10 minutes Brgy. Treas:
receipt
(per Barangay Ordinance
No. 2021-01)
Step 4. Get your Barangay 30 minutes Preparation:
Clearance If complex, the Barangay
barangay will Treasurer/Secretary
provide a grace
period/expansion Signatory: Punong
for another 1 days Barangay
before releasing it.
Total Response Time (w/in 2
38minutes
days)

3) COMMUNITY TAX CERTIFICATE

The barangay may issue CTC provided the barangay treasurer is

deputized by the City or Municipal Treasurer.
• Service Offered: Issuance of CTC
• Clientele: Residents, businessmen, corporation
• Steps in securing CTC:

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 2-5 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Completely fill up 3 minutes Brgy. Treas:
the
application slip
Step 3. Pay the cost of CTC 10 minutes Brgy. Treas:
(Cedula)
Step 4. Get your CTC 10-15 minutes Brgy. Treas:
Total Response Time (w/in
38 minutes
the day)

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4) BARANGAY RECORDS, DATA, AND SIMILAR DOCUMENTS

The barangay maintains records and public documents, such as but not
limited to Registry of Barangay Inhabitants (RBIs), Financial Records, List of
Registered Voters, Barangay Blotters and similar documents.
Fees and charges may be imposed through donation for the reproduction
or photocopy of barangay records.
• Service Offered: Reproduction of Barangay Records, data and similar
documents
• Clientele: Residents, businessmen, corporation, government offices
• Steps in securing barangay records, data, and similar document:

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay Hall,
ask the Desk Officer for a 2-5 minutes Desk Officer
request slip and fill up the
same
Step 2. Submit the request slip 3 minutes Brgy. Treas: and Brgy.
together with the Sec:
requirements
Step 3. Pay the Secretary’s 10 minutes Brgy. Treas:
Fees (on services rendered by
the Secretary)
a. Records of Proceedings of
Lupon:
1. For excerpt (minutes) –
P 10.00/page
2. Copy for Brgy. Blotter -
10.00/page
b. Copy for Brgy. Financial
Statement
10.00/page
c. Copy for Brgy. Residents
10.00/page
d. Copy for Brgy. Profile
10.00/page
e. Other brgy. Records, data,
certifications & excerpts of
any official document
10.00/page
1. Computer generated
10.00/page
2. Typewriter generated
5.00/page
ask for receipt (per Barangay
Ordinance No. 2021-01)
Step 3. Get the copy of the 1 hour Brgy. Sec
document requested If complex, the
requester may get the
copy the next day.
Total Response Time (w/in 2
1 hour & 18 minutes
day)

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5) BARANGAY FACILITIES AND PROPERTIES
The barangay may collect reasonable fees and charges for the use of
barangay owned properties or service facilities. A corresponding barangay
ordinance is required as basis.

• Service Offered: Use of Barangay facilities and properties

• Clientele: Residents, Sports Players; Traders, etc.
• Steps

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 7-10 minutes Desk Officer
for a request slip and fill up
the same
Step 2. Submit the request 3 minutes Brgy. Treas: and Brgy.
slip together with the Sec:
requirements
Step 3. Pay the cost of
rental of facilities and 7-10 minutes Brgy. Treas:
properties requested and
get your receipt
Total Response Time (w/in
17 minutes
the day)

The cost of rentals of barangay properties, facilities and reproduction of

documents, suggested are:

Particular Amount of Fee

a. Rental of Plastic Chair P 5.00/day
b. Sound System P 150.00/day
c. Use of Basketball Court:
1. Sports Facilities(Basketball Games) P 50.00/per game
2. For practice (plugging cassettes, karaoke’s P 50.00/hour
DVD/CD Players & other electric powered
appliance)
3. Using both plugging & using basketball P 50.00/hour
power/lights
d. Permit fee for the conduct of group activities:
1. Caravan Sales and other commercial activities P 1,000/Day
2. Business promotion & other benefit activities P 1,000/Day
3. Carnival or Perya P 1,000/Day
4. Coronation/Disco/Ball Dancing P 100.00/hour
5. Other group activities P 100.00/hour
e. Use of Marine Protected Area (MPA-Fish Sanctuary)
1. Scuba Diving activities using underwater P 75.00/person/day
camera

6) SOCIO-ECONOMIC SERVICES – the local government units, in promoting the

general welfare of its constituents encourage and support the development of
appropriate and self reliant scientific and technological capabilities of its
constituents.

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Services Offered:

1. Issuance of Certification for Senior Citizen and Solo Parent as prerequisite for
the issuance of Senior Citizen and Solo Parent ID.
• Service Offered: Issuance of Certification for Senior Citizen and Solo
Parent
• Clientele: Senior Citizen and Solo parent
• Requirements:
✓ Barangay Certification that certifies the applicant is a residency.
✓ In the case of Senior Citizen, copy of birth certificate
✓ For solo parent, marriage contract and or copy of birth certificate
of dependent
✓ Community Tax Certificate

• Steps

Duration of
Follow These Steps Accountable Person
Transaction
Step 1. Go to Barangay
Hall, ask the Desk Officer 6-10 minutes Desk Officer
for a request slip and fill up
the same
Step2. Present the 7-10 minutes Barangay Secretary
requirements for
assessment
Step3. Printing/Preparation 30 minutes Preparation:
of Barangay Secretary
Certification Signatory: Punong
Barangay
Step4. Get Certification of
Residency (for senior
citizen);
and Verification of the
10 minutes Barangay Secretary
barangay that the former is
a
solo parent (for solo
parent).
Total Response Time (w/in
60 minutes
the day)

7) HEALTH SERVICES – is one of the responsibilities of the national agency

devolves to the LGU. For the Barangays, health and social welfare include
maintenance of barangay health center and day care center.

Services Offered:
✓ Blood Pressure Service
✓ Pulse Rage
✓ Respiratory Rate

9|Page
 ✓ Weighing
✓ Other services should be referred to Rural Health Unit (RHU)

• Clientele: Residents
• Steps

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall 7-10 minutes Desk Officer and
or Barangay Health
Barangay Health Center Worker (BHW)
and asked for an
assistance

Step2. Get the Service 10-15 minutes Barangay Health

Worker or Barangay
Secretary
Step3. Donate any amount 5-10 minutes Barangay Health
in the Barangay Donation Worker
Box and Log Book.
Total Response Time (w/in
35 minutes
the day)

8) ENVIRONMENTAL SERVICES – for the Barangays, one of the basic services and
facilities include those related to general hygiene and sanitation, beautification
and solid waste collection.

These services are provided by the Barangays for environmental protection

and sustainability. And this will only applicable to the sheltered areas of the
barangay, in which most residents can’t avail the collection of garbage by the
Municipal Level twice in a week.

Services Offered:

1. Garbage Collection
• Clientele: Residents
• Steps:

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Desk
Hall and inquire on the 10-15 minutes Officer/Treasurer/Secretary
schedule of collection of
garbage in your
respective area
Step2. Bring segregated
garbage in designated 3hrs. minutes Barangay Tanod
drop off points or put in a
Material Recovery
Facilities (MRF) (provided

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 by the barangay) or to
be collected at
designated time
Garbage Fee
Residential Barangay Collector
Php20.00/Month
Business establishment
Php 50.00/Month

Schedule of Collection by Barangay garbage Collection: Every Tuesday and

Thursday at 9:00 AM to 4:00 PM

2. Issuance of certification as a prerequisite of city/municipality for the issuance

of permit to cut trees.

• Clientele: Residents and non-residents

• Requirements:
✓ Community Tax Certificate (CTC)
✓ Proof of ownership of the property where the tree is located
• Steps:

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay Hall
and ask the Desk 5-10 minutes Desk Officer
Officer/Barangay
Staff and fill up the request
form
Step2. Present the 3 minutes Brgy. Treasurer
Requirements Brgy. Secretary
Step3. Pay Barangay 10 minutes Brgy. Treasurer
Certification fee of Php.
50.00 (per Brgy. Ordinance
No. 2011 - 03) and get your
Official Receipt
Step4. Get your barangay 30 minutes Preparation: Brgy.
Clearance If complex, the Secretary
barangay will
provide a grace Signatories:
period/expansion Signatories: Punong
for another 1 days Barangay however in
before releasing it. the absence of the
Punong Barangay
the Kagawad on
Duty will be in-
charge or the 1st
Barangay Kagawad
Total Response Time(within
53minutes
the 2 days)

11 | P a g e
9) Katarungang Pambarangay

1. FILING COMPLAINTS – Issuance of Summon and filing complaints upon the

request of the complainant.

• Service Offered: Filing Complaints and Issuance of Summon.

• Clientele: Complainants

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay
Hall/Lupon Office and fill- 15-20 minutes Desk Officer
up the request slip and
your complaints
Step2. Pay Filing Fee of Php 5-10 minutes Brgy. Treasurer
200.00 (per Brgy.
Ordinance No. 2021 - 01)
and ask for the official
receipt
Preparation: Brgy.
Step3. Preparation and 60 minutes Secretary
Printing of Summon
Signatories: Lupon
Chairman/PB
Step4. Delivery of Summon 1 day Brgy. Tanod
Total Response Time (with 1 day, 1 hrs and 30
in 2 days) minutes

1.a Certificate to File Action (CFA) is issued by the Punong Barangay upon request
by the complainant and respondent: a) when there has been a personal
confrontation between the parties before the Punong Barangay but mediation
failed and b) when confrontation between the parties before the Pangkat
Tagapagkasundo but did not result into a settlement, and therefore,
corresponding complaint for the dispute may now be filed in court

• Service Offered: Issuance of Certificate to File Action (CFA)

• Clientele: Complainants and Respondents

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay 7-10 minutes Desk Officer
Hall/Lupon Office and fill-
up the request slip
Step2. Present proof that 10-15 minutes Brgy. Treasurer
the person requesting CFA Brgy. Secretary
is the complainant or
respondent (per Brgy.
Preparation: Brgy.
Step3. Get Certification 20 minutes Secretary
Signatories: Pangkat
Chairman or Lupon
Chairman

12 | P a g e
 Total Response Time(with in 45 minutes
2 days)

2. Certificate to Bar Action (CBA) – is issued in the event that the case was
dismissed due to the willful failure or refusal of the complainant to appear
for hearing before the Punong Barangay/Pangkat Tagapagkasundo and
therefore complainants are barred from filing an action in
court/government agency.

• Service Offered: Issuance of Certificate to Bar Action

• Clientele - Respondent

Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay 7-10 minutes Desk Officer
Hall/Lupon Office and fill-
up the request slip
Step2. Present proof that 10-15minutes Brgy. Treasurer
the person requesting CBA Brgy. Secretary
is the complainant or
respondent
Step3. Get Certification 20 minutes Preparation: Brgy.
Secretary

Signatories: Pangkat
Chairman or Lupon
Chairman
Total Response Time(within 45 minutes
2 days

3. Certificate to Bar Counter-Claim (CBC) - is issued in the event that prior notice
and hearing, the respondents have been found to have willfully failed or refused
to appear without justifiable reasons before the Punong Barangay /Pangkat ng
Tagapagkasundo and therefore respondent is barred from filing their counter-
claim, (if any), arising from the complaint in court/government agency.

• Service Offered: Issuance of Certificate to Bar Counter-Claim

• Clientele - Complainant
✓ Requirement: Proof of Identity of proper party
Duration of
Follow These Steps Accountable Person
Transaction
Step1. Go to Barangay 7-10 minutes Desk Officer
Hall/Lupon Office and fill-
up the request slip
Step2. Present proof that 7-10 minutes Brgy. Treasurer
the person requesting CBC Brgy. Secretary
is the complainant
Step3. Get Certification 20 minutes Preparation: Brgy.
Secretary

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 Signatories: Pangkat
Chairman or Lupon
Chairman
Total Response Time (with 40 minutes
in 2 days)

10) BARANGAY PROTECTION ORDER (BPO) - refers to the protection order issued
by the Punong Barangay or if PB is unavailable, by Kagawad, ordering the
offender to desist from committing or threatening physical harm to the victim. It is
effective for 15 days and is not extendible.

• Clients: Offended party; parents or guardian of offended party,

ascendants, descendants or collateral relative within 4th civil degree or
consanguinity of affinity, DSWD, social worker of LGU; police officers,
Punong Barangay or Kagawad

• Procedures:

Procedure Response Time Accountable Person

Step1. Victim or petitioner 7-10 minutes Desk Officer/ VAW
survivor Officer/Punong
reports incident to the Barangay
barangay
Step2. Desk officer refer to 20-30 minutes Punong Barangay,
PB or Kagawad. PB or Kagawad or VAW
Kagawad interviews victim, officer
records, and advices her
to file an application for
BPO
Step3. PB/Kagawad 1 day Punong Barangay,
conducts ex parte Kagawad or VAW
proceedings for the officer,
issuance of BPO
Step4. PB/Kagawad issues 60 minute Preparation:
BPO by the Punong Secretary
Barangay. In case BPO is
issued by the
Kagawad, it should be Signatories: Punong
attested to by the Barangay or the
Kagawad that the PB is Kagawad Issued the
unavailable. BPO.
Total Response Time (with 1 day, 1 hr. &
in 3 days) 45minutes
The Barangay will
have a grace
period within 2
days all to gather
the necessary
data’s and study
the case.

14 | P a g e
 11. Settlement of Cases not falling under Lupon

• Service Offered: Issuance of Settlement/Agreement

• Clients: Resident, Private Organization, Lending
Requirements
• The two parties must be in attendance upon the preparation of the
document.
✓ Community Tax Certificate (CTC) for both party;

Steps

Duration of Accountable Person

Follow These Steps
Transaction
Step 1. Go to Barangay Hall,
ask the Desk Officer for a 10-15 minutes Desk Officer
request slip and fill up the
same
Step 2. Submit the request slip
together with the 10-20 minutes Barangay Secretary
requirements
Step 3. Kasabutan or 5 minutes Barangay Treasurer
Agreement fee Php200.00

Step 4. Get your Certification 35 minutes Preparation In-charged: Brgy.

(Affix sign for both party) If complex (in the Secretary
absence of the ff.
signatories the (attested) Signatory: Punong
certifications will the Barangay
release the next
day)

Total Response Time (w/in the 1hr. & 10 minutes

day)

II. PROCEDURE IN FILING COMPLAINTS - in relation to the services provided by the

barangay on the applications submitted by the clients.

• Clientele: Residents, Traders, and other Affected Requesting Parties

Response Please Contact Number/

Follow These Steps
Time Approach Address
1. Prepare a 1-2 hours Desk Officer,
complaint-letter Punong 09653684212
addressed to Punong Barangay/Secretary
Barangay
2. 1day Punong 09653684212
Hearing/investigation Barangay/Kagawad
3. Complainant gets 60 minutes Punong Barangay,
the decision in writing Desk Officer and
of the action taken Barangay
by the Punong Treasurer/Secretary
Barangay or the
explanation why the

15 | P a g e
 request is denied or
delayed. The
decision may be an
apology or
explanation
Total Response(within 1 day, 3 hrs.
3days)

III.ALLOWABLE PERIOD FOR EXTENSION

For the grant of clearance which require verification or onsite inspection

of business sites, extension may be allowed up to seven days only to conform to
the LGC.

IV. FEEDBACK MECHANISM

To know the satisfaction rating of the barangay service, feedback

mechanisms such as suggestion box or text messaging, e-mail or hotlines shall be
provided.

Please Approach or
Follow These Steps Action Required Contact Number/
Address
For suggestions, request Answer telephone PB-09651570090
and feedback on service calls, e-mails, take SEC.09273480303
experience and inquiries, note of suggestions TREAS. 09758188252
call or approach desk and inform the PB
officer for consideration
daily, before
closing.
Desk Officer
checks on the
suggestions,
Drop suggestions in the box
records an hour
available for the purpose in
before closing time
the barangay
and submits the
same to the PB for
consideration
Total Response Time Within 3 days

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Submitted By:

Performance Pledge
We, the officials and employees of Barangay Poblacion
pledge and commit to deliver quality public services
as promised in this Citizens’ Charter.

GUILLERMO V. ACLAO
Punong Barangay
Presiding Officer

BABYLYN M. IMBOC
Barangay Secretary

MARJORIE E. SERDAN
Barangay Treasurer

** BARANGAY KAGAWAD **

GISELLE C. BACTINDON
Brgy. Kagawad
Chairman: Committee on Tourism

ALDRIN R. GILLES
Brgy. Kagawad
Chairman: Committee On Agriculture

JEFRE M. CAPENDIT
Brgy. Kagawad
Chairman: Committee on Finance

RENANTE L. BANGCOYO
Brgy. Kagawad
Chairman: Committee on Peace and Order

JOSELITO A. JUSAY
Brgy. Kagawad
Chairman: Committee on Health

JUDY B. MORIAL
Brgy. Kagawad
Chairman: Committee on Infrastructure

FELICITAS P. TORREJOS
Brgy. Kagawad
Chairman: Committee on Education

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