Ioanna Vorreakou

+44 7551717881
Didcot, UK
ioannavor@hotmail.com

PROFILE & COMPETENCIES

• Initiative and judgment • Problem analysis and solving

• Exposure in multinational environment • Planning and organizing
• 5-year experience on packaging designing • Adaptability and flexibility
• Proficiency with specialized packaging designs • Good communication skills
• Motivational Skills • Results-Oriented
• Critical thinking

EDUCATION

West University of Athens, 2008 – 2014

BSc on Technology of Graphic Arts

West University of Athens, 2018 – 2019

MSc on Intelligent Packaging. New Technologies & Marketing

PROFESSIONAL EXPERIENCE

Customer Sales Representative for pet insurance | ALLIANZ AMSL, Slough, UK, 2023 - now

• Handling customer interaction for the company

• Responding to phone calls and e-mail requests, maintaining customer service records
• Taking outstanding payments
• Discussing what matters to the customer, trying to find out the best solution
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Escalating inquires to the appropriate team, when necessary
• Assisting customers with taking out policies or giving quotations
• Passing customer’s feedback onto the marketing department to improve the organization’s offerings
• Building PDP (personal development plan) with taking courses through Allianz site or LinkedIn

Maternity leave July 2021 – April 2023

Packaging Engineer | 3M LTD, Bracknell, UK, 2020-2021

• Providing Packaging Solutions Support for assigned Resident Subsidiary Team in EMEA
• Acting as first point of contact for business or technical operational activities
• Supporting prioritized project activities and operations in conjunction with Clients
• Gathering, researching and analyzing packaging and business information from a variety of
sources
• Implementing packaging solutions
• Ensuring compliance to prescribed federal, state, and international packaging regulatory
requirements.
• Supporting 3M business growth and cost objectives through innovative packaging solutions
• Working with suppliers of packaging materials and/or contract packaging vendors to obtain
 sample/material needs and design requirements.
• Keeping abreast of developments within packaging industry and technologies

Senior Packaging Designer | KOSKINIDIS SA, Athens, 2015-2019

• Designing packages [paperboard cartons, auto-lock bottom box, straight or reverse tuck boxes, sleeve
packaging, two pieces boxes or custom boxes, rigid corrugates boxes, and any custom request] and
promotional stands (desk or floor stands-up) for promotional reasons, up on 2D software (Impact)
• Receiving work orders, analyzing them and designing the requested sample
• Cutting the sample through the cutting machine (plotter), gluing it, checking it works properly and handing
it to the sales team
• Working closely with the graphic department to secure that the artwork aligns with the dieline (design)
• Working closely with the head of the packaging machinery (case erectors) to secure the box blanks can get
through the machines and get welded properly
• Collaborating with the budgeting department to ensure the best cost-effective solution
• Composing printouts
• Collaborating with outsourcing partners regarding the dies, being able to check the package’s dieline before
ordering it
• Brainstorming with team and manager whenever there was a challenging request

Packaging Designer (Internship) | KOSKINIDIS SA, Athens, 2014-2015

• Designing plain packages on 2D software (Impact)

• Cutting the sample through the cutting machine (plotter), gluing it, checking it works properly and handing
it to the sales team

Waitress & Bar Service | Bar Komis, Athens, 2009-2014

• Cash Machine Manager

• Customer service Responsible
• Ordering Supplies

Saleswoman | Fashion & Price, Athens, 2008-2009

• Sales and Customer Service

Professional Development

• Illustrator courses "Illustrator 2022 MasterClass" and "Product Packaging & Labels Design in Illustrator &
Photoshop", December 2023 – January 2024, Completed
• Currently working on building portfolio with packaging artworks and labels
• Software: Impact Design (Arden Software), Artios (Esco Software), MS Office, Rhino (trainee)
• Workshop: Packaging applies, and 1st workshop on Printed Electronics, Member of
organizing committee at West University of Athens
• Seminars: 4th Scientific Conference “Smart Packaging & Marketing”, West University
of Athens
Skills

Languages: Greek (Native), English (Fluently)

Hobbies

Crochet