SIAYAINSTITUTE OF TECHNOLOGY

ATTACHMENTREPORT

STUDENT’S NAME

LEAH WERE SHITABULEH

ADMISSION NUMBER

AFBM/0073/S22

COURSE
ARTISAN FOOD AND BEVERAGE

DEPARTMENT

INSTITUTIONAL MANAGEMENT DEPARTMENT

ATTACHMENT OGARNIZATION

MUMIAS GUEST HOUSE

FIELD SUPERVISOR

MR. LIGAWA

ATTACHMENT PERIOD

TH TH
4 SEPTEMBER TO 4 DECEMBER 2023

REPORT PRESENTED TO

INDUSTRIAL ATTACHMENT COORDINATION OFFICE TO FORM PART OF

STUDENT’S INDUSTRIAL ATTACHMENT EVALUATION

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Contents
DECLARATION....................................................................................................................................i
DEDICATION.......................................................................................................................................ii
ACKNOWLEDGEMENT....................................................................................................................iii
ABSTRACT..........................................................................................................................................iv
CHAPTER ONE....................................................................................................................................1
1. 0. INTRODUCTION.........................................................................................................................1
1.1. HISTORICAL BACKGROUND OF THE MUMIAS GUEST HOUSE.......................................1
1.2. OBJECTIVES OF THE ATTACHMENT......................................................................................1
1.3 VISION AND MISSION OF MUMIAS GUEST HOUSE.............................................................2
1.4 VISION AND MISSION.................................................................................................................2
OBJECTIVE..........................................................................................................................................2
CHAPTER TWO...................................................................................................................................3
2.0 ORGANIZATIONAL STRUCTURE..............................................................................................3
2.1 STRUCTURE OF MUMIAS GUEST HOUSE...............................................................................3
2.2 OPERATIONS.................................................................................................................................4
2.3. DUTIES AND RESPONSIBILITIES.............................................................................................4
2.4 FOOD & BEVERAGE PRODUCTION DEPARTMENT..............................................................4
2.5 FOOD & BEVERAGE SERVICE DEPARTMENT.......................................................................4
4.6 FRONT OFFICE DEPARTMENT..................................................................................................4
4.7. HOUSEKEEPING & LAUNDRY DEPARTMENT......................................................................5
4.8 STORE KEEPING DEPARTMENT...............................................................................................5
4.9 RESTAURANT & BAR DEPARTMENT......................................................................................5
CHAPTER FIVE....................................................................................................................................6
5.0. ACHIEVEMENTS AND STRENGTHS........................................................................................6
5.1 THREATS........................................................................................................................................6
5.2 CHALLENGES/PROBLEMS AND SOLUTIONS........................................................................7
5.3 CHALLENGES/PROBLEMS.........................................................................................................7
5.3 SOLUTIONS...................................................................................................................................7
5.4 CONCLUSION AND RECOMMENDATION...............................................................................9
5.6 CONCLUSION................................................................................................................................9
5.7. RECOMMENDATION..................................................................................................................9
5.8 REFFERENCES............................................................................................................................10
5.9 GLOSSARY...................................................................................................................................11

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DECLARATION

I, LEAH SHITABULEH, do hereby declare that this report is my original work and does not bear

any material or draft of any report earlier submitted to Kenya National Examination Council and

Siaya Institute of Technology for Academic purposes.

SIGNATURE: ____________________

This report has been submitted with my approval as the Supervisor.

SIGNATURE: ________________________

SUPERVISOR’S NAME: MR. LIGAWA

DATE: _________________

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DEDICATION

I dedicate this report to God and the Managing Director of Mumias Guest House, Kakamega. And

also, my Supervisor, Mr. Ligawa who kindly gave me all the support I needed to complete this

report. I also dedicate this report to my parents, friends and relatives who have supported me

financially in this report.

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ACKNOWLEDGEMENT

The completion of this report in its current form would have been quite difficult without the support,

encouragement, dedication and useful directives extended to me by my Supervisor, Parents and

Friends. May God bless you and also my beloved classmates who ensured cooperation amongst us.

I am very much grateful to Mr. Ligawa - my intelligent and skillful Supervisor who went through

this report and ensured it was perfectly developed.

I greatly appreciate the school for providing necessary support, the Director of the Mumias Guest

House, Manager, Supervisor and workers for availing the necessary materials and equipment for the

field attachment and report, which made it successful.

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ABSTRACT

The opportunity I was given by Mumias Guest House to undertake my industrial attachment actually,

I gained a lot of skills in the field. The Hotel ran different departments; Housekeeping and Laundry,

Food and Beverage, Service, Production, Restaurant and Bar, Front Office, Store keeping.

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CHAPTER ONE

1. 0. INTRODUCTION

1.1. HISTORICAL BACKGROUND OF THE MUMIAS GUEST HOUSE

Mumias Guest House is located within Kakamega County along Mumias Road, Kenya. Mumias

Guest House started its operations in April 2019 under registered Business Name, Mumias Guest

House.

We specialize in Hotel Conference facilities, Accommodation and bar. We offer accommodation for

up to 40 PAX in single self-contained rooms. We have two Conference halls, one of 100 PAX seated

and the other hall of up to 40 PAX.

1.2. OBJECTIVES OF THE ATTACHMENT

1. It enables students to acquire more skills and do it practically in real life situation

2. It enables students to learn on how to communicate to others, co-operate and being honest to

those who are working together.

3. It enables students and people of the industry attached to live in peace.

4. It provides opportunities for the trainees to put into practice skills learned into real life

situation

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1.3 VISION AND MISSION OF MUMIAS GUEST HOUSE

1.4 VISION AND MISSION

To be the leading Enterprise in Hospitality, Conference and Accommodation within Kakamega

County.

OBJECTIVE

1. To improve access to hospitality.

2. To provide quality food and beverage services and facilities.

3. To promote affordable and attractive accommodation all the time.

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CHAPTER TWO

2.0 ORGANIZATIONAL STRUCTURE

2.1 STRUCTURE OF MUMIAS GUEST HOUSE

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2.2 OPERATIONS

Mumias Guest House operates in various Department which include; Food & Beverage Production,
Food

& Beverage Service, Front Office, Housekeeping and Laundry, Store keeping and Restaurant & Bar

Departments.

The following are the duties and responsibilities I performed in each and every department;

2.3. DUTIES AND RESPONSIBILITIES

2.4 FOOD & BEVERAGE PRODUCTION DEPARTMENT

 Preparing food for the guests

 Serving food to the customers

 Presenting food to the customers

2.5 FOOD & BEVERAGE SERVICE DEPARTMENT

 Taking order from the customers

 Carrying out cleaning and preparation of tax

 Helping in cleaning tables before and after guests have eaten

 Serving food to customers

4.6 FRONT OFFICE DEPARTMENT

 Creation of guests’ history records

 Reservation

 Registration of the guests

 Maintenance and settlement of guests’ accounts

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4.7. HOUSEKEEPING & LAUNDRY DEPARTMENT

 Collecting soiled linens from various rooms

 Inspecting and repairing or replacing damaged materials

 Removing garbage, recycling and room servicing trays

 Cleaning guests’ rooms after departure

 Replacing dirty linens and towels

4.8 STORE KEEPING DEPARTMENT

 Inspection of incoming products

 Acceptance of incoming products

 Checking for damages or shortages of products

4.9 RESTAURANT & BAR DEPARTMENT

 Taking order of wines and other non-alcoholic drinks from the customers

 Serving alcoholic and non-alcoholic drinks

 Preparing and serving drinks to customers

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CHAPTER FIVE

5.0. ACHIEVEMENTS AND STRENGTHS

1. Our strengths lie in our sumptuous delicacies for both walking customers and

conference/seminar clients. Our fresh local foods are indeed our strength.

2. Our larger conference hall is suitable for both large groups and small groups.

3. Our Accommodation facilities are neat and affordable for both locals and foreigners.

4. We have internet and WI-FI for our visitors to connect to the rest of the world.

5. Our location makes it easier to access our services, we at the same time have amble parking

space for our guests.

5.1 THREATS

a) When budgeting proposal are reduced then it lowers the performance on enterprise.

b) Labor input limiting at the point it is needed most.

c) Some of the organization is after overloading the trainees with the work rather than teaching

them to acquire knowledge.

d) Some of the organization lack machines or tools use in practical making students not to

perform any practical work in an easier way

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5.2 CHALLENGES/PROBLEMS AND SOLUTIONS

5.3 CHALLENGES/PROBLEMS

The following are some of the challenges/problems that I faced during my attachment period.

Transport

I used a lot of money for transport to and from attachment organization every day.

Rent

During my attachment period, I rented house and I used to pay the rental fee every month, which was

kshs. 2,500 per month.

Lack of Equipment

In the Hotel, there was insufficient equipment in the conference halls. Therefore, they were hiring

some equipment so that they can be enough to them.

Insecurity

The company suffered loss due to thieves, who stole from them and thugs who caused a great loss

and destruction of properties.

5.3 SOLUTIONS

Transport

I rented the house near the company so that to reduce the amount of transportation every day to and

from.

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Rent

During attachment I was provided with one house so that I can stay there, therefore amount of

money I used to pay for rental was reduced.

Lack of Equipment

The Hotel Manager had bought enough equipment so that they cannot use a lot of money for hiring

them.

Insecurity

The Management had put enough security to the Hotel like watchmen, CCTV so that to reduce

thieves and thugs who stole from them.

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5.4 CONCLUSION AND RECOMMENDATION

5.6 CONCLUSION

Attachment helped me a lot as I gained new skills not only for Certificate award but also for my own

benefit in the near future

I also performed practical work on various departments and areas.

It also boosted my knowledge and skills and exchange of ideas on theory work into practical work.

Due to their acceptance to attach students improves relationship between the college and the

organization.

5.7. RECOMMENDATION

Through the period of attachment, I learned a lot but due to short time I asked college for more time

for me to acquire more skills.

Due to little resources, I had, they recommended for others who would be on attachment be

supported by being paid little amount of money for them to be motivated.

Due to little resources in some organization like equipment and tools, I recommended that the

organization to hire or buy more in order for the trainees to carry out their practical work

conveniently.

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5.8 REFFERENCES

1) Ministry of Tourism and Hospitality

2) Log book

3) Site supervisor.

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5.9 GLOSSARY

ABBREVIATION MEANING

SIT Siaya Institute of Technology

IM Institutional Management

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