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solutions-manual/
CHAPTER 2
One way to help your students master the general skill of “managing personal
stress” is to focus their attention on one or more specific skills. These basic skills
are identified in the chapter’s title page, and below as learning objectives. If you
elect to organize this portion of your course around specific learning objectives/
management skills, you can use the following table as a roadmap—guiding each
of your “trips” through the five-step learning model and corresponding support
material in this chapter of the Instructor’s Manual (hereafter referred to as “IM”).
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Footnotes:
1 We have developed a web site to support DMS teachers. It allows you to post questions, share resource
materials, seek feedback on new ideas, and so forth. If you would like to participate in this DMS teaching
network, please send an enrollment request to dms@byu.edu.
2. Tips for helping students learn the most from skill assessment surveys are included in Section 1,
“Designing the Course” of the Instructor’s Manual. A computerized version of all Skill Assessment surveys
is available through the www.prenhall.com/whetten. The online assessments require an access code which
can be valuepacked with their DMS book. An advantage of the online surveys is that students can compare
their results with a continuously updated, demographically similar, norm group.
3. The PowerPoint slides for the text can be ordered through your Prentice Hall representative, or they can be
downloaded from the Prentice Hall website.
4. Short video clips from popular movies can be used to introduce a chapter or as video cases—setting up
Skill Analysis discussions or Skill Practice role playing exercises. We have included several suggestions in
each IM chapter, under the heading: RELATED VIDEO CLIPS AND FILMS.
5. There are several benefits to using classroom exercises to introduce key concepts in a chapter. These
activities generate a high level of interaction and they stimulate student interest in learning the related subject
matter.
6. The use of a “Campus Life Problem” is a particularly useful means for helping undergraduates see how a
“management” skill can be applied to their everyday experiences. These problems can be incorporated into
your classroom discussion as examples, formal cases, or exercises (they are also great exam questions). As
noted in the introduction to the Instructor’s Manual, it is important that students see the value of immediately
applying the skills in this course to everyday situations. If they view what they are learning as “interpersonal”
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skills, rather than peculiarly “managerial” skills, they are more likely to see their immediate relevance. We
have only included one campus life problem per chapter because we encourage you to have students generate
their own. Following the presentation of a campus life problem, students should use the behavioral guidelines
and models in the appropriate chapter as the basis for generating recommendations. These “consulting”
discussions also provide a good opportunity to discuss the coaching material in the Communications chapter.
7. In Section 3 of the IM, under the title “Action Skill Exams,” John Bigelow has developed a set of role
play exercises for use as application, or performance, exams. These would be excellent demonstration role
plays for introducing a particular learning objective, or simultaneous role plays for practicing specific
behavioral guidelines. The first part of Section 3 contains numerous teaching tips for the effective use of
demonstration and simultaneous role plays in a skill development course.
This second of three chapters on personal skills builds on the foundation of self-
awareness and sets the stage for creative problem solving. We review three main
components of a model of stress management: stressors, reactions, and resiliency. To
help students understand the relationships among these components, use “Force Field
Analysis” as an analogy.
Force field analysis: Lewin’s force field analysis suggests that behavior is a product of
“driving” forces that push behavior toward one level and “restraining” forces that inhibit
or block that behavior change. Consistent behavior occurs when the forces are in
balance—the driving forces counterbalance the restraining forces. When the forces are
out of balance, behavior will change.
Similarly, stressors can be seen as driving forces that can create negative reactions by
driving the individual toward physiological and psychological dysfunctions. The
restraining forces comprise one’s resiliency. Negative reactions to stress can be
counterbalanced or prevented if individuals consciously increase their restraining forces.
Depicted in this way, you might want to redraw the summary model from Figure 2.2
(also included in the supplementary PowerPoint slides), which appears in the “Reactions
to Stress” section of the chapter:
The Life-Balance Analysis exercise in the Skills Practice section at the conclusion of
this chapter helps introduce force field analysis as well as the summary model of stress
management. The accompanying discussion questions help point out why we frequently
cope with the symptoms of stress rather than eliminate the problems. The need to place
the highest priority on eliminating the driving forces (stressors), the next priority on
increasing restraining forces (resilience), and the lowest priority on reactions (e.g.,
anxiety) is one of the most important insights for students to gain from this chapter.
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As God’s man-loving Mother, be man-loving thou, with gentle eyes
and merciful regarding me, as from the body goes my soul, that thee
I ever may extol, thou holy Bringer-forth of God.
Me worthy count to overcome the hosts of bodiless foes, to mount
th’ aërial space and enter heaven, that thee I ever may extol, thou
holy Bringer-forth of God.
Thou who didst bear th’ Almighty Lord, from me far keep away the
world-controlling prince of bitter guiles when I approach mine end,
that thee I ever may extol, thou holy Bringer-forth of God.
Glory.
When the great final trump shall sound, arousing all to resurrection
menacing and dread, O then do thou remember me, thou holy
Bringer-forth of God.
Both now.
Palace high rais’d of Christ the Lord, send from on high thy grace,
and now in trouble’s day prevent thou me, that I may ever thee extol,
thou holy Bringer-forth of God.
Ode ix. Irmos.
Mortals may not see God....
O how shall I th’ invisible behold? how that most dreadful vision
bear? how venture to lift up mine eyes? how dare my Master to
regard, whom, from my youth, I never ceased have to give offence?
Thou holy maiden, Bringer-forth of God, look on my lowliness with
tender heart; accept thou this, my last and penitential prayer; and
make thou speed to rescue me from the tormenting endless fire.
My soul, that temples holy hath defil’d, having a stain’d and bodily
temple left, beseecheth thee, O maiden, Virgin Mother, that it may
’scape the gloom profound, and fierce gehenna’s flame.
Glory.
Seeing the end of life draw near, and on my most unseemly
thoughts and deeds bethinking me, O thou All-pure, the darts of
conscience fiercely wound mine active soul; but O in mercy turn
thyself to me, and be mine advocate.
Both now.
The Son in mercy gave himself for us, the Son of God and angels’
King eterne, becoming man from thy pure blood; move him to mercy
on my passionate soul, O Maid, which is with violence from my
wretched body torn.
Then, It is very meet....
Prayer said by the priest at the departure of a soul.
O Master, Lord Almighty, Father of our Lord Jesus Christ, who
desirest that all men should be saved and come to a knowledge of
the truth; who desirest not the death of a sinner, but that he should
return and live; we pray and make supplication unto thee, Loosen
the soul of thy servant, name, from every bond, and deliver him from
every curse: forgive him the iniquities, known and unknown, which
from youth up, in deed and word, he hath confessed sincerely, or,
through forgetfulness or shame hath hidden; for thou alone art he
that looseth them that are in bonds, and setteth upright them that are
crushed down, thou hope of them that have no hope, who canst
remit the sins of every man that hath a trust in thee. Yea, O man-
loving Lord, bid that he be set free from carnal and sinful bonds, and
receive in peace the soul of this thy servant, name, and rest it in the
eternal habitations with thy Saints, through the grace of thine only-
begotten Son, our Lord God and Saviour, Jesus Christ, with whom
also thou art blessed, together with thy most holy, and good, and life-
creating Spirit, now and ever, and to ages of ages. Amen.
Chapter XVI.
THE MORTUARY ORDER OVER LAY BODIES.