Sena Customer Support Policies for Customers

Defective Product Replacement Policy

1. Fill out the RMA (Return Merchandise Authorization) request Form.

2. Send the RMA Request form to us by email.
SENA: motosports.sena@gmail.com
3. Help you to resolve the defective unit issue by email and phone.
4. Let you know the product is under warranty or not.
5. If the issue is not resolved even though after following steps 1,2,3,4, send the
defective unit (Including Speakers and Mic) and Invoice copy to our office address
and share the tracking number.

Moto Sports Accessories India Pvt Ltd

601, Krishna Majestic Apt, Plot No:265, Road No:15,
Ayyappa Society, Madhapur, Hyderabad-500081.
Phone: +914040202718, Ext: 22

6. Do not send the defective unit to our office without the above procedure 1, 2, 3, and
4 otherwise the customer has to pay the return shipping charges also.
7. Solve the defective unit issue in 5 -7 working days.
8. Find out the device is defective or not. We replace or repair the particular part if it
is defective.
9. It may take longer than 7 working days to replace the main unit or speakers or mic
or battery, if we do not have a stock.

Water Proof Warranty

1. All Sena products are water proof, the water exposed units will be repaired or
replaced accordingly.
2. Will take 4-5 weeks to replace or repair water exposed units.
3. A waterproof warranty applies to devices purchased from Feb 25, 2023. Those who
purchased devices earlier Feb 25, 2023, are water resistant only.

Moto Sports Accessories India Pvt Ltd

601, Krishna Majestic Apt, Plot No: 265, Road No: 15,
Ayyappa Society, Madhapur, Hyderabad 500081
Ph No: +91 40 40202718, Email: motosportsaccessories@gmail.com
Warranty Disclaimer
In addition to damages that may occur due to the use of the product, SENA will not be liable
for damages of the product that occur due to the following events:

1. When the product is exposed to fire or short circuit.

2. When it is undergone by any physical damage.
3. When the user does not follow the content of the user manual.
4. Intentionally water exposed products will not come under Water Proof Warranty.

Notes
Sena Products Warranty Period

Product Category Products Warranty Period-Plan

Motorcycles >Communication
50 Series (50C, 50S, 50R) 3 Years
Premium

Motorcycles >Communication 10C Evo, 30K, 20S Evo, Spider

2 Years
Standard ST1/RT1, 10S, SF4, SMH10

Motorcycles >Communication
5S, SF2, SMH5 2 Years
Basic

R1, R1 Evo, R2, R2 Evo, R2X, M1,

Cycling > Helmet 2 Years
M1 Evo, X1S, C1

Tufftalk Series, Expand series

Industrial > All 2 Years
Mesh Port Adapters

Moto Sports Accessories India Pvt Ltd

601, Krishna Majestic Apt, Plot No: 265, Road No: 15,
Ayyappa Society, Madhapur, Hyderabad 500081
Ph No: +91 40 40202718, Email: motosportsaccessories@gmail.com
Charging time
Please charge Sena Products battery as per the product specifications mentioned in the
user manual. The battery performance will be reduced if you charge overnight.

Motorcycle Communication
10S – 3 Hours
50S, 50C, 30K, Spider-ST1/RT1, 20S Evo, 10C Evo, SMH10, SMH5 – 2.5 Hours
5S, SF2, SF4 - 1.5 Hours
50R – 1 Hour

Cycling Smart Helmet

X1S – 3.5 Hours
R1Evo, R2Evo, M1Evo – 3 Hours
C1, R1, R2, M1 - 2.5 Hours
R2X – 2 Hours

Industrial
Expand Mesh, Tufftalk M, Tufftalk Lite – 3 Hours
Expand Boom, Tufftalk– 2.5 Hours

Power Cable
Please use the SENA data cable only for charging the device.

Purchased SENA products outside India

If the product is purchased outside of India, they need to contact the store where they
made the purchase and we do not provide any service and replacement to that
product.

Local Support
Please do not contact us for the repair or replacement if the customer already contacted
SENA International customer support, they must deal with them only otherwise You follow
SENA India customer support policies if you need a repair or replacement of the device from
us locally.

Moto Sports Accessories India Pvt Ltd

601, Krishna Majestic Apt, Plot No: 265, Road No: 15,
Ayyappa Society, Madhapur, Hyderabad 500081
Ph No: +91 40 40202718, Email: motosportsaccessories@gmail.com