RESUME

Harishankar S Mobile: +9884393219

Technical Writer Email ID: harishankar224@gmail.com

Wipro Technologies

Summary of - Total 8 plus years of work experience

Experience - Technical writing experience, spanning over 5 years, spread
across creating technical documents for end users,
preparing online training and process related documents
- Effective communication and interpersonal skills with
proficiency in grasping new technical concepts and applying
them to the task in hand.

Education/Qualifications - Diploma in Mechanical Engineering

- Bachelor of Computer Application
- Msc (Information Technology)

Tools Authoring Tools:

- Adobe Frame Maker 2015

- Microsoft Word
- Advanced Excel
- Microsoft PowerPoint

Illustration Tools:

- Microsoft Paint

Document Types - White paper

Handled - User Guide
- Reference Guide
- Admin Guide
- Release Notes

Domains Handled - Telecom

- Publishing
- IT services

Professional [July 2015 – Till date]

Experience
Client/Project: Philip Morris, DHS, Shared services.

Tasks handled:

▪ Creating User manuals and installation guide for US clients

using the tools such as MS word, Power Point, frame maker.
▪ Author and update product documents such as user guide,
maintenance and troubleshooting, system description.
▪ Analyze the product documents for information gap.

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▪ Coordinate with the SME to gather technical information
▪ Working on release notes.
▪ Converting documents from word to PDF.
▪ Working on DDLC
▪ Preparing QLC slides for QLC meeting on a monthly basis.
▪ Attending Client call on a daily basis.
▪ Updated document process guidelines regularly.
▪ Proof read the contents sent by Authors and Stakeholders.
▪ Modified the contents using MS office and upload it in the
knowledge base.
▪ Working with training and documentation team to make
improvements to the process.
▪ Promoted as documentation and process co-coordinator.
▪ Sending weekly reports and monthly reports to the client
(overdue report proactive report, service delivery report,
KPI report), attending weekly catch up call with tower leads
and client.
▪ Creating news letter on quarterly basis and release it.
▪ Publishing document on a daily basis.
▪ Creating PPT for presentation.

Tools Used:

▪ Adobe Frame Maker 2015

▪ Microsoft Word

▪ Microsoft PowerPoint

[Dec 2009 – July 2015]

Company: Sutherland Global Services

Designation: Technical Support

Tasks handled:

▪ Proofread the contents sent by Authors and Stakeholders

▪ Followed the process guidelines and updated it at regular
intervals.
▪ Worked with Training and documentation team to make
improvements to the process
▪ Conducted training programs and tests for new and existing
employees
▪ Learnt about AT&T products, services, processes, and tools
completely
▪ Sent Daily, Monthly and Weekly Reports on Team’s
Performance
▪ Helped to develop program documentation, standard
operating procedure and training manuals.

Tools used:
▪ Microsoft Word

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▪ Microsoft Power Point

[June 2008 – Apr 2009]

Company: Optimus Global Services

Designation: Customer Support

Tasks handled:

▪ Talk to customers and use my convincing skills to upsell

credit cards and other services to customers.
▪ Follow the defined quality parameters and standards of the
organization.
▪ Meet the KPI metrics and customer satisfaction parameters
and upsell the credit cards with daily target of 15.

Harishankar S

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