KIANA MARIE B.

SABUSAP
CUSTOMER SERVICE REPRESENTATIVE

Seeking a challenging yet rewarding role where I can use my almost two years of experience
providing fast, accurate, and empathetic support to a wide range of customers. Rewarding
career in corporate organizations, work in a multidisciplinary and professional environment that
envisages professional and personal growth.

SKILLS Customer service excellence

Communication and active listening
Problem-solving and critical thinking
Call routing and handling
Time management and multitasking
Emotional intelligence and empathy

EDUCATION BESTLINK COLLEGE OF THE PHILIPPINES

Brgy. Minuyan Proper, City of San Jose Del Monte, Bulacan.
Senior High School | 2018 - 2020

BESTLINK COLLEGE OF THE PHILIPPINES

Brgy. Minuyan Proper, City of San Jose Del Monte, Bulacan.
First Year College | 2020 - 2021

EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE

Concentrix | January 2022 - December 2023

Maintain customer accounts and record account information.

Follow communication guidelines, policies and procedures.
Upgrade and cancel customer accounts by customer request.
Handle customer complaints and provide alternatives and/or
solutions to ensure resolution of complaints.
Reach out to customers via telephone to verify account
information.
Ensure customers are satisfied with their service.

sabusapkiana@gmail.com
CONTACT
09533467679
806 Blk 5 Gumaoc Central
City of San Jose del Monte, Bulacan.