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TOPICS FOR REPORTING IN FOOD AND BEVERAGE SERVICES NC II

1. The Restaurant, Function, Types


2. Staffing and Management
3. Food Service System
4. Taking Reservation Types of Restaurant Reservations
5. Ways Reservations May Be Received
6. How to Take Table Reservations, Tips in Taking Table Reservations
7. Possible Questions of Customers When Taking Table Reservations
8. Telephone Ethics, TIPS
9. Prepare Service Stations and Equipment, DINNERWARE
10. Flatware
11. Glassware
12. Other Specialized Utensils
13. Furniture
14. Table Service Utensils, Linens, and other Restaurant Supplies
15. Cleaning, Wiping and Polishing Tableware
16. Sanitation Measures During Mis-en-place and Set-Up
17. Preparing the Service Station and Stocking the Sideboard
18. Set-Up Tables in the Dining Area, Rules in Laying Covers/ Table Set-Up
19. Rules Table Set-Up, Dinnerware
20. Rules Table Set-Up, Beverage Ware/Glassware
21. Rules Table Set-Up, Table Accessories
22. Rules Table Set-Up, Flatware
23. Type of Place Setting, Informal table set-up
24. Type of Place Setting, Formal table set-up
25. Styles of Table Set-Up 1. American Style of Table Set-up (also called Plated Service)
26. Styles of Table Set-Up 2. French Style of Table Set-up (also called Gueridon Service)
27. Styles of Table Set-Up 3. Russian Style of Table Set-up (also called Platter Service)
28. Standards of Table Setting
29. Basic Style of Table Napkin Folds 1. Banana Napkin Fold
30. Basic Style of Table Napkin Folds 2. Birds of Paradise Napkin Fold
31. Basic Style of Table Napkin Folds 3. Pyramid Napkin Fold
32. Basic Style of Table Napkin Folds 4.Candle Napkin Folding
33. Basic Style of Table Napkin Folds 5.Bishop Hat Napkin Fold
34. Basic Style of Table Napkin Folds 6. Crown Napkin Fold
35. Basic Style of Table Napkin Folds 7. Fan in the Goblet Napkin Fold
36. Basic Style of Table Napkin Folds 8. Rosebud Napkin Fold
37. Setting the Mood/Ambiance of the Dining, Setting the Right Tone
38. Setting the Mood/Ambiance of the Dining, Dining Room and Seating Layout
39. Key points to consider when preparing a floor plan are: Room Setup Styles
40. Restaurant Music
41. Set up Decoration
42. Ventilation
43. Dining Area
44. Restrooms
45. Lobby
46. Outdoor Dining Areas

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