Professional Documents
Culture Documents
Manual
Visit to download the full and correct content document:
https://testbankdeal.com/download/marketing-2nd-edition-hunt-solutions-manual/
Hunt/Mello/Deitz:
Learning Worksheet – Chapter 6 Marketing 2e
Use this Learning Worksheet to prepare for class discussion and take notes.
CHAPTER FORECAST
This chapter explores the importance of developing and managing products, whether the product is a good, a
service, or an idea. It discusses the different types of new products and outlines the various stages of the
new-product development process. It then describes how marketing strategy and consumer adoption change
during the product life cycle. It is essential that you understand the dynamics of introducing and managing a
product, including the most important product that you will ever market: yourself.
LEARNING OBJECTIVES
LO 6-1 Understand the different types of new products, their advantages, and their risks.
LO 6-2 Describe the various stages of new-product development.
LO 6-3 Discuss the major risks in new-product development and how to reduce those risks.
LO 6-4 Summarize the ethical and sustainability issues in new-product development.
LO 6-5 Describe the categories of new-product adopters and the implications of adoption to marketers.
LO 6-6 Describe the stages and aspects of the product life cycle and how they affect the marketing mix.
KEY TERMS
business analysis innovators product development
competitive advantage introduction stage product launch
concept test laggards product life cycle (PLC)
concurrent new-product late majority product line
development low-learning products product-line extensions
consumer-adoption process maturity stage product mix
decline stage new-category entries prototype
diffusion new-product development revamped product
disruptive technology (NPD) sequential new-product
early adopters new-product strategy development
early majority development simulated test markets
fad product new-to-the-market products sustainable design
fashion product offshore test marketing
growth stage open innovation time to market
high-learning products outsource trialability
idea generation planned obsolescence
idea screening product
THOUGHT-PROVOKING ACTIVITY
Set 1: Provide an example of each of the four new product categories.
Set 2: What are the seven stages of the new product development process? Do all products follow this
exact process?
CONTENT OUTLINE
The following section provides the flow of information using the LEARNING OBJECTIVES as a guide, FIGURES
as a visual to elaborate on key areas, and KEY TERMS learners will need to take away from the course, and
creates an opportunity for you to take LECTURE NOTES.
Four categories:
1. New-to-the-Market Products – _________________________________________________
___________________________________________________________________________
• Smallest % of new products
• Carry the most _________________ (get to market first – sales, profits, customer
loyalty, and leadership in market), and most ____________ (time consuming, expensive)
• Often are examples of _______________________________________
o __________________________________: displaces an established technology
and shakes up the industry, or a ground-breaking product that creates a
completely new industry
Services can also be “new-to-the-market”
• ______________________________: involves a new or considerably changed service
concept
o New types of services
o Changes to the way a service is _______________________________________
2. _________________________________ – products that are new to a company but not new
to the marketplace
• Less risky, though that company still doesn’t have experience with it (risk still exists)
• Company can access _______________________________________________________
________________________________________________________________________
________________________________________________________________________
3. Product Line Extensions – ______________________________________________________
___________________________________________________________________________
Should a firm limit the number of new products they develop? Why or why not? What factors should be
considered?
Each phase of the new-product development process has unique features yet work together. List two
ways each phase assists in the outcome of a new product.
o Most new goods and services rejected for a number of reasons (___________________
_______________________________________________________________________)
• ______________________ used to evaluate potential new products (customers screen ideas,
provide feedback from looking at pictures, for example)
For new products, how would you measure their marketability on social media?
*If the product/service passes the product development stage, the company will proceed to Stage 6*
Honda designers develop prototypes at the company’s research and design center in Tokyo. They use
such prototypes to ensure that Honda can __________________________________________________,
including the Honda Insight.
Would you recommend the use of social media for all product launches? Why or why not?
Advantages Advantages
● Company has more control over ● Delays in one area do not hold up work in
development of complex products. other areas.
● Company can track project progress more ● Input from all areas happens throughout
easily the process
● Problems may be recognized earlier in
the process.
Disadvantages Disadvantages
Table 6.1 Sequential versus Concurrent New Product Development INSIGHT QUESTIONS
Why is concurrent new-product development difficult to control?
Which path would be the best option for a firm wanting to be first to market?
New 2015 Ford F-150 trucks go through a quality control inspection on the assembly line at the Ford
Dearborn Truck Plant in Dearborn, Michigan. The new 2015 F-150 is the first mass-produced truck in its
class featuring a high strength, military-grade, aluminum-alloy body and bed
Table 6.2 New-Product Development Risks and Related Outcomes INSIGHT QUESTIONS
List examples of companies that will encounter these risks if they fail to develop new products over the
next five years.
What factors contribute to making the risks very high versus moderate?
Ethical Issues
● The goal is to produce products that:
○ ________________________________________________________ *Most important*
○ have a reasonable ______________________________________________
○ can be expected to ________________________________________
○ can be ____________________________________________________
Sustainability Issues
● Sustainable design: ______________________________________________________________
______________________________________________
● Product designed for sustainability might:
○ ________________________________________
○ have less packaging to discard
○ ________________________________________
○ be able to be reused or refurbished
Types of Adopters
● Innovators (2.5%) – category of consumer that _____________________________________
___________________________________; valued by firms because they share information
about product with others
● Early adopters (13.5%) – category of consumer that _________________________________
___________________________________; tend to be opinion leaders
11 Learning Worksheet – Chapter 6 | Hunt/Mello/Deitz: Marketing 2e © 2018 McGraw Hill Companies
Hunt/Mello/Deitz:
Learning Worksheet – Chapter 6 Marketing 2e
Take a class poll and determine if the show of votes for each category aligns with this graph. Ask the
students for their feedback on this real life poll.
Are there certain types of products that will induce a person to not adopt a product as they traditionally
have?
● Product characteristics
○ _____________________________ – superior position a product enjoys over competing
products if consumer believes it has more value than other products in its category
○ _____________________________ – how well it fits needs, wants, product knowledge
and past behavior
○ _____________________________ – seeing others use the product and perceive value
in its use – diffuse more quickly
○ _____________________________ – the easier it is to understand and use a product,
the faster it diffuses
High-end digital cameras with a multitude of functions, like the Canon EOS 70D digital SLR, might not be
adopted quickly by the average consumer, but if the firm ______________________________________
______________________________________, the product can still be successful.
What is the trend with sales and profits during each of the phases?
Five stages
● _______________________________ – actually costs the company money in development costs
● Introduction – sales _______________________ as awareness is raised; may not yet be making a
profit; few or no competitors
New material technology in fly rods made bamboo rods less attractive due to the superior performance
of graphite and boron, yet the market for bamboo rods still exists. Though an R.L. Winston bamboo rod
can cost $3,000, aficionados of this type of rod continue to purchase them even though more effective
rods cost less.
Figure 6.4 Different Types of Product Life Cycle Curves INSIGHT QUESTIONS
Why is the product life cycle different for products in different industries?
Choose a product that represents each graph and discuss the product life cycles’ stages.
● ___________________________ products
○ Products that take longer for consumers to see the benefits of or that do not have a
good infrastructure in place to support them (ex: _______________________________)
● Low-learning products
○ Products __________________________________________ (ex: free checking account)
● _________________ product
○ Product that is very popular for a relatively short amount of time (ex: ______________)
● Fashion product
○ Product that ___________________________________________ (ex: men’s hats – not
fashionable in 1960’s); _____________________________ than fad products
Strategic Implications for the Marketing Mix – additional factors that change as the product changes
● Strategies change within each aspect of the marketing mix over the life cycle of a product
● Product – ____________________________________________ in the introductory stage;
expand in the _______________________ stage; full line at maturity; reduction in decline stage
● Place – ____________________________ in the introductory stage; ___________________
_________________________ in the growth stage; reduction in distribution channels when
________________________________________
● Promotion – _______________________ in introductory stage; __________________________
in growth stage; reminding in maturity stage; ____________________________ in decline stage
● Price – ________________ at introduction; falls in _______________________________; levels
out in decline
TABLE 6.3: Typical Marketing Mix Strategies during a Product’s Life Cycle
Stage Product Place Strategies Promotion Price Strategies
Strategies Strategies
Growth Variety of models; Intensive effort to Promote to build Price begins to fall
many expand awareness; as competition
modifications distribution increase personal arrives
selling
Table 6.3 Typical Marketing Mix Strategies during a Product’s Life Cycle INSIGHT QUESTIONS
Review the marketing mix for the latest Apple iPhone entering the introduction stage.
When that same iPhone goes through the decline stage, what can we expect to see in the marketing
mix?
Student Task: Write a two-paragraph product description of yourself that you can read or present in less than
60 seconds. The description should highlight your value to a potential organization or graduate school. You
only have a limited amount of time, so choose your words carefully, to ensure they create the maximum
impact.
Insert your responses to the above in Chapter 6’s section of the Personal Marketing Plan.
Those who keep birds for pleasure, and who do not care to breed
them for exhibition or to maintain any particular standard, may
receive much enjoyment from aviaries in which numbers of canaries
are kept in one inclosure. The size of the aviary or bird room will be
governed wholly by circumstances, as it may range from an entire
room to a small screened inclosure or part of a conservatory. A room
large enough for the owner to enter without unduly frightening the
occupants makes an ideal indoor aviary, and where space permits it
may be fitted up without great expense. The floor should be covered
to the depth of half an inch to an inch with clean sand or sawdust.
Small evergreen trees planted in large pots furnish suitable
decorations, and may be replaced from time to time as they are
destroyed by the inmates of the aviary. A branching dead tree and
one or two limbs nailed across corners at suitable heights furnish
more artistic perches than straight rods. In addition, pegs 4 or 5
inches long may be driven or nailed to the walls to furnish resting
places.
Seed should be supplied in self-regulating hoppers, preferably
attached to the wall, and water given in self-feeding fountain
containers. These become less dirty than open dishes placed on the
floor. Sand must be furnished in a box or dish where it is not used on
the floor. Soft foods and green foods may be supplied on little
shelves or a small table. At the proper season nesting boxes may be
hung on the walls, and nesting material supplied in racks or in open-
mesh bags hung to some support. A shallow pan of water may be
kept constantly on the floor or, better, may be inserted for an hour
each day for bathing. A screened flying cage may be built on the
outside of a window and the birds admitted to it in pleasant weather.
Perches, if of natural wood, should have smooth bark or should be
peeled, as crevices often harbor mites. Plants and other decorations
should not be placed so near the wall that birds may be trapped
behind them.
Aviaries constructed out of doors, like bird rooms, may be made
simple or elaborate, large or small, according to circumstances.
Where there is sufficient ground available a small frame structure
may be built and covered with strong galvanized wire screen of
small-sized mesh. Part, at least, of the roof should be covered as a
protection against stormy weather, and two sides should be boarded
up to afford protection from cold winds. Where the winter climate is
severe it is necessary to build a closed addition with board or cement
floor and a connecting door, in which the birds may be protected
during the cold season. Canaries when acclimatized, however, can
withstand moderately cold weather as well as native birds.
The open portion of the aviary should have a board or cement
base sunk to a depth of 8 to 10 inches around the bottom to prevent
entrance of rats, mice, or larger animals. If a fence with an overhang
at the top is not constructed to keep out animals, it is best to make
the screen walls double by nailing screen wire to both sides of the
wooden frame, so that birds clinging to the wire may not be injured
by cats or dogs. Where space does not permit an elaborate structure
a lean-to may be built against another wall to make an inclosure
large enough for a number of birds. Where needed, the sides of the
aviary may be fitted with windows that can be put in place in winter.
The entrance to the outdoor aviary should be through a small porch
or anteroom that need be merely large enough to permit entrance
through an outside door, with a second door leading into the aviary
itself. The outside door should be closed before the inner one is
opened, so that none of the birds can escape.
The fittings of the outdoor aviary may be adapted from those
described for the indoor bird room. With an earth floor it is possible
to grow evergreen and deciduous shrubs for shelter and ornament.
Where space permits a hedge of privet along the open side of the
aviary furnishes a shelter in which birds delight to nest. To avoid
overheating in hot weather shade should be provided for part of the
structure.
In aviaries birds pair more or less at random. To avoid constant
bickering or even serious fighting in the breeding season it is usual
to regulate the number of males so that the females outnumber them
two to one.
FOOD.
FOOTNOTES:
As a canary grows old it will be noticed that its claws become long
and catch on the perches and wires as it hops about the cage. In a
state of nature the activities of the bird as it moves about on the
ground or among twigs and limbs keep the claws properly worn
down. Confined in a cage the canary is less active, and while the
claws have the same rate of growth they are here subject to much
less abrasion. It is necessary, therefore, to trim them with a pair of
sharp scissors every few months. It is important to watch the
condition of the claws carefully, as by catching they may cause a
broken leg. In each claw a slender blood vessel extends well down
toward the tip. This is indicated in Figure 6 by the letter A, and may
be seen on close examination through the transparent sheath of the
bird’s claw. In trimming cut well beyond this canal (at the point B in
the figure) and take special care not to break the leg while handling
the bird.