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INDIVIDUAL
CHARACTERISTICS
Ability
Personality &
Cultural Values
coL37179_ch10.indd 336
CHAPTER OVERVIEW
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This chapter discusses the nature of cognitive, emotional, and physical
abilities. The chapter also highlights how these abilities are measured and
how information on these abilities is used in organizations.
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LEARNING GOALS
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After reading this chapter, you should be able to answer the following
questions:
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10.1 What is ability?
10.2 What are the various types of cognitive ability?
10.3 What are the various types of emotional ability?
10.4 What are the various types of physical ability?
10.5 How does cognitive ability affect job performance and
organizational commitment?
10.6 What steps can organizations take to hire people with high levels of
cognitive ability?
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CHAPTER OUTLINE
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I. Ability
A. Cognitive Ability
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OB at the Bookstore: Positive Intelligence. The author of this
book argues that we tend to rely on a portion of our brain that is
focused on survival. It’s focused on detecting trouble and avoiding
danger/harm, and so reliance on it results in being judgmental, a
stickler for details, overly rational, trying to please others, and
achievement focused. He argues that instead we should be using
the portion of our brain that allows us to manage our emotions, feel
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empathy, and see the big picture. By using this portion of our brain
we can view events as opportunities and challenges. He argues
that we should seek to increase our PQ (positive intelligence
quotient), which essentially is the percentage of time where we are
using this portion of our brain. One topic for class discussion might
focus on the need for balance in which part of the brain we use.
Another topic for discussion could focus on the author’s
recommendations for ways of exercising the PQ brain. The
recommendations seem similar to meditation—focusing on stimuli
using a full array of our senses. Some students in class may have
experience they may share with others. Finally, you can discuss
how PQ might fits in with the other types of ability and intelligence
discussed in the book.
a. Verbal ability
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i. oral comprehension, written comprehension, oral
expression, and written expression
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b. Quantitative ability
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i. number facility, mathematical reasoning
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c. Reasoning
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i. problem sensitivity, deductive reasoning, inductive
reasoning, originality
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d. Spatial ability
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i. spatial organization, visualization
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e. Perceptual ability
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i. speed and flexibility of closure, perceptual speed
Try This! Put sample questions from the Wonderlic (see Figure
10-5) on five different slides. Ask students to raise their hands
when they know the answer, then ask them to identify what
facet of cognitive ability is being assessed. For example, #9 is
verbal, #3 is quantitative, #7 is reasoning, #8 is spatial, and #1
is perceptual (along with a bit of numerical). Also impress upon
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them the speed requirement of the Wonderlic. It’s just just about
getting the questions right, they need to get the questions right
very quickly.
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2. General Mental Ability (also called the g factor or g)
a. In studies done by the U.S. Air Force and the IDS Life
Insurance company, high levels of emotional intelligence
were associated with improved performance on both
recruiting and sales goals
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OB Internationally. Discusses the relationship between
emotional intelligence and cultural intelligence, a type of
intelligence that enables people to be effective in contexts in
which they interact with people from different cultures. The
concept has much in common with the multicultural
personality described in the OB Internationally box in
Chapter 9. Students who have spent a great deal of time
traveling internationally, or who have lived internationally,
should tend to be higher in the facets of cultural intelligence.
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3. Assessing Emotional Intelligence
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OB Assessments: Emotional Intelligence. This test is a self-
report, behavior-based, emotional intelligence test. Use a show
of hands to see how many students fell above and below the
average level, and see if students will volunteer any extremely
high or low scores. If students also want to take the “SAT-style”
emotional intelligence test with right and wrong answers, they
can take the Mayer-Salovey-Caruso Emotional Intelligence test
by going to www.msceit.com and paying a nominal fee to take
the test and get a 12 page report on their level of emotional
intelligence. Examples of items in this test are shown in Figure
10-2.
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C. Physical Abilities (Table 10-2)
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1. Physical abilities involve the body, more specifically:
i. Extent flexibility
ii. Dynamic flexibility
iii. Gross body coordination
iv. Gross body equilibrium
C. Caveats
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DISCUSSION QUESTIONS
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10.1 What roles do learning, education, and other experiences play in
determining a person’s abilities? For which type of ability—
cognitive, emotional, or physical—do these factors play the largest
role?
10.2 Think of a job that requires very high levels of certain cognitive
abilities. Can you think of a way to redesign that job so that people
who lack those abilities could still perform the jobs effectively? Now
respond to the same question with regard to emotional and physical
abilities.
10.3 Consider the formal definition of ability, and discuss whether the
informal practices and traditions of IDEO really enhance emotional
ability. What additional practices could IDEO use to enhance the
emotional ability of its employees?
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The definition of ability in the book refers to relatively stable
capabilities that individuals have to perform a range of related
activities. The practices described in the case might encourage
behaviors that reflect emotional intelligence, but it is not clear that
they result in a change in employees’ capabilities that are stable. In
other words, if the practices change, it’s not clear that the
employees will continue to engage in the emotional intelligence-like
behaviors. If the company wishes to enhance the overall level of
emotional intelligence in its employees, then perhaps they could
focus their staffing system on this capability (using tests or
interviews to hire applicants who score high on emotional
intelligence).
wondering exactly how Microsoft determines which people, from this huge
pool of applicants, possess the desired qualities. Applicants who are lucky
enough to make it through the screening process are invited to Microsoft’s
headquarters in Redmond, Washington, where they face a day of intense
interviews. However, in contrast to traditional interviews that focus on the
past accomplishments of the applicant—“Tell me about a time when you
had to solve a really difficult problem”—interviews at Microsoft consist of
puzzles, riddles, and impossible questions. Why ask applicants interview
questions such as, “How would you move Mount Fuji?” “How do they
make M&M’s?” and “If you could remove any of the 50 U.S. states, which
would it be?” What’s the logic behind these questions? Microsoft believes
that the mental abilities involved in trying to solve such problems are the
same ones required to develop and market computer software. Given
Microsoft’s success, it’s not surprising that this approach to hiring has
caught on with other companies in the high-tech industry that need world-
class problem solvers. Although you might not look forward to the prospect
of having to solve puzzles and answer impossible questions during an
already stressful job interview, it’s certainly something you might want to
prepare for in the future.
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Consider the case of Carl Tashian, whose first face-to-face interview at
Microsoft started off with the following question: “You have b boxes and n
dollars. If I want any amount of money, from zero to n dollars, you must be
able to hand me zero to b boxes so that I get exactly what I request.” The
interviewer then asked Tashian how he would distribute the money and
what restrictions he would place on b and n. After Tashian provided what
he thought was a good answer, the interviewer asked for a mathematical
proof and additional clarifications to the answer. Apparently, Tashian didn’t
do so well during this initial interview, because he got the “dead man
walking” treatment in the remaining interviews scheduled for the day.
Interviewers at Microsoft share their notes immediately following an
interview, and if an applicant gets a thumbs down, the rest of the
interviewers on the schedule go easy on the applicant, because they know
he or she won’t be hired.
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Microsoft realizes that its interview practices likely result in missing out on
some well-qualified candidates. After all, perhaps there was something
about the particular question asked of Tashian that he misunderstood, and
if given another puzzle, he could have solved it with ease. Or maybe
Tashian possesses extraordinary abilities in an area that this type of
question didn’t measure. However, Microsoft believes that it’s much worse
to mistakenly hire someone who shouldn’t have been (a false positive)
than to mistakenly pass over someone who should’ve been selected (a
false negative). This philosophy is based on the idea that it’s often difficult
to get rid of someone after they’re hired, and the company can’t thrive if
too many of its employees can’t solve problems under stressful
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circumstances. Of course, there are a few issues that Microsoft may have
to contend with as knowledge of its hiring practices becomes more
widespread. As one example, applicants could learn to prepare
themselves to deal with the types of puzzles that Microsoft interviewers
throw at them. The challenge for Microsoft then would be to determine
whether solving a puzzle is a function of the applicant’s problem-solving
ability or simply good puzzle-taking preparation. Another issue is that other
high--technology companies seek the same types of employees as
Microsoft does, and a company that figures out a way to reduce the
number of false negatives in the hiring process could gain an advantage in
attracting individuals with the desired abilities.
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Sources: Businessweek.com. “More to Life than the Office,” July 3, 2008,
http://www.businessweek.com/magazine/content/06_27/b3991412.htm
(May 12, 2009). CNNMoney.com. “Fortune 500”, http://money.cnn.com/
magazines/fortune/fortune500/2008/full_list/ (May 12, 2009). Greene, J.
“Troubling Exits at Microsoft.” BusinessWeek, September 26, 2005, pp.
99–108. Kopytoff, V. “How Google Woos the Best and Brightest.” San
Francisco Chronicle, December 18, 2005, p. A1, Lexis-Nexis Academic
database (May 12, 2006). Poundstone, W. How Would You Move Mount
Fuji? Microsoft’s Cult of the Puzzle, New York: Little Brown and Company,
2003.
Questions:
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10.1 Which specific abilities are measured by the specific question that
Microsoft asked of Tashian?
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From the information provided in the case, the interview question
appears to tap quantitative ability in the form of number facility, and
more important, mathematical reasoning.
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10.2 Are there other abilities that may be unintentionally measured by
Microsoft’s interviewing process? If so, explain the relevance of
these other abilities to developing computer software.
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Effectiveness in the face-to-face interviews described in the case
likely measure both verbal and emotional abilities. If a job candidate
can’t express thoughts or doesn’t listen or gets visibly frustrated
with the questions being asked by the interviewer, chances are that
the interview won’t go well. Verbal and emotional abilities may be
relevant to employees charged with developing software. These
abilities may help employees communicate and collaborate more
effectively in project teams.
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IM ch. 10: Ability 15
10.3 How can Microsoft modify its hiring processes to reduce the
number of “false negatives” without increasing the number of “false
positives”?
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One approach might involve ending the policy of not hiring a person
after a single bad interview with a single interviewer. A candidate
might not do well in a single interview for reasons that have nothing
to do with the candidate’s ability to do the job. For example, it’s
possible that an interviewer and candidate just didn’t click
interpersonally.
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INTERNET CASE: WANT AN MBA FROM YALE: YOU’RE GOING TO
NEED EMOTIONAL INTELLIGENCE
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By Francesca Di Meglio
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http://www.businessweek.com/articles/2013-05-15/want-an-mba-from-yale-youre-going-to-need-emotional-intelligence
Questions:
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10.1 On what grounds do you believe Yale justifies their use of emotional
intelligence scores as part of the admission process for their MBA
program?
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Yale likely believes that the ability to understand and manage
emotions is important to success in both academic and work
contexts. Therefore, if Yale wants to admit the best and brightest
students—students with the most potential—it needs to take
emotional as well as cognitive abilities into account. Given that Yale
is a very prestigious university, it likely receives applicants from
very capable people from a cognitive ability standpoint. The use of
an emotional ability test helps the admission people figure out
which of these highly intelligent people to admit.
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10.2 In what ways might Yale’s use of emotional intelligence in their
admissions process tie into MBA coursework intended to help
students develop emotional intelligence?
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On the surface, the use of emotional intelligence in admissions
seems to compliment the coursework on emotional intelligence.
Students who possess emotional intelligence could be taught how
to put these capabilities into practice. Of course, there may be
some redundancy as well. That is, if the admissions process is
successful, new MBA students will possess high levels of emotional
intelligence. This means there may be little opportunity for growth in
IM ch. 10: Ability 16
5. the greater house] i.e. the holy place. It was forty cubits long (1
Kings vi. 17), whereas the shrine was twenty (1 Kings vi. 16, 20).
13. twenty cubits] Extending across the width of the whole house.
on their feet] Not “couchant” nor “rampant” but standing, as the
winged bulls of Assyria stand.
17. Jachin ... Boaz] Margin translates the two words; Jachin “He
shall establish,” Boaz perhaps “In it is strength.” LXX. gives
Κατόρθωσις “setting up”) and Ἰσχύς (“strength”). The meaning of Boaz
is uncertain. It may be only a pious correction of an original Baal.
(For the avoidance of the word Baal, see the notes on xvii. 3, 1
Chronicles viii. 33; and for further comments on “Jachin” and “Boaz”
see Encyclopedia Biblia II. 2. 304, and Barnes in Journal of
Theological Studies, v. 447 ff.)
Chapter IV.
1.
The Altar of Brass.
The great altar was probably a flat oblong expanse, the highest of
a series of terraces, of which the base measurement is given by the
Chronicler—compare the description of Ezekiel’s altar (Ezekiel xliii.
13 ff.).
ten cubits from brim to brim ... and a line of thirty cubits
compassed it] The mathematical inaccuracy in the measurements
here given—10 in diameter, 30 in circumference—has often been
pointed out. But the literal Hebrew is “ten with the cubit ... and thirty
with the cubit,” and F. C. Burkitt in a communication to the
Cambridge Review for May 13, 1914 offers an interesting vindication
of the phrase. He writes “... What the verse says about the
circumference of the ‘sea’ is that they stretched a string round it, and
when they laid the string out flat they had to go thirty times with the
cubit, i.e. a man had to put his elbow down thirty times before he got
to the end.” [The distance from the point of the elbow to the tip of the
longest finger is 1 cubit.] “No doubt the last time he put his elbow
down the string came short: in other words, the ‘sea’ was nine-and-
a-bittock across and twenty-nine-and-a-bittock round. As a matter of
fact, if a circle be 9 ft. 6 in. across, it is just over 29 ft. 10 in. round.
Such a circle I think would be described in Hebrew as ‘ten with the
foot-rule’ across and ‘thirty with the foot-rule’ in circumference.”
for ten cubits] Obviously an error, for the “knops” encircle the sea,
and its circumference was thirty not ten cubits. The rendering of the
margin “ten in a cubit” gives good sense, but is not a fair translation.
Whatever the mistake in the Hebrew may be, it appears in 1 Kings
vii. 24 also.
The oxen were in two rows, cast when it was cast] Correct the
reading as before and render, The knops were in two rows, cast
when it was cast. It is mentioned as a triumph of the founder’s art
that the laver was cast complete, with its ornaments, from the first.
8.
The Tables and Basons.
9, 10.
The Two Courts.
V. 2‒VIII. 10.
The Dedication of the Temple.
Chapter V.
2‒10 (= 1 Kings viii. 1‒9).
The Ark brought into the Sanctuary.
the city of David] See 1 Chronicles xi. 5, note on the strong hold
of Zion.
³And all the men of Israel assembled
themselves unto the king at the feast, which
was in the seventh month.
3. the feast] i.e. the Feast of Tabernacles, i.e. after the fruit
harvest.
the priests the Levites] here the older phrase, which does not
indicate a distinction between Priests and Levites, has been allowed
to stand, perhaps “because certain utensils might well have been
borne by the priests” (so Curtis), or possibly through slight
carelessness on the Chronicler’s part. The parallel in Kings has “the
priests and the Levites.”
9. from the ark] Read (with LXX. and 1 Kings viii. 8) from the
holy place. One standing in the Holy Place and looking towards the
Holy of Holies could see the heads of the staves.
and there it is, unto this day] These words are taken over with the
loss of one letter (which here makes the difference between singular
and plural) from 1 Kings viii. 8, but they are out of place in
Chronicles, for when the Chronicler wrote the Ark had long ago
disappeared. The vessels which were brought back from the
Babylonian captivity are specified in Ezra i. 9, 10, but the Ark of the
covenant is not reckoned among them.
at Horeb] Deuteronomy v. 2.