Professional Documents
Culture Documents
Prepared by:
February 2021
Ethiopia
Executive Summary
EELPAEmployeeand restaurant will be located nearby to EELPAInstitiute which is best
location to accommodate demand for students. EELPAEmployeeand restaurant will respond to
the demand of the students for quality food, quick service, fair price and better customer
handling which can entertain students and made the business unique from the others. The
business will accommodate 1800 customers per month.
The EELPAEmployeeand restaurant is named to show or express the optimistic prediction of the
business members’ growth in the future because “Haawii” is Afan Oromo term, meaning “being
ambitious”. The business mainly provides beyayinet, shiro, sanbusa, bonbolino, cake, rice and
related food items and tea, milk, makiato,yejebenabuna,sprice and soft drinks to customers.
The total investment requirement is estimated at Birr 212,210to be covered by the contributions
of the promoters (COOPI) through EELPAInstitiute . This initial capital investment will allow
EELPAEmployeeand Restaurant to provide its customers with full service operations at the
beginning level with appropriate environmental considerations. A unique, upscale, and
innovative environment is required to provide the customers with an atmosphere that will
promote socialization and good interaction. Successful operation in year one will provide
EELPAEmployeeand Restaurant with a customer base that will allow it to be self-sufficient in
year two, year three and even more…
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Besides, the project can create employment for 9 persons at the starting level and operation.
Table of Content
Executive Summary................................................................................................................................III
INTRODUCTION...................................................................................................................................1
THE BUSINESS DESCRIPTION...........................................................................................................2
Business Objectives.............................................................................................................................2
Mission statement................................................................................................................................2
The Key success..................................................................................................................................2
Ownership...........................................................................................................................................3
Legal Form..........................................................................................................................................3
Start-Up Summary...............................................................................................................................3
Market Analysis......................................................................................................................................3
Industry Analysis.................................................................................................................................4
Competitive Landscape.......................................................................................................................4
Products...............................................................................................................................................4
Price.....................................................................................................................................................4
Place....................................................................................................................................................5
Promotion............................................................................................................................................5
Positioning...........................................................................................................................................5
Target Market......................................................................................................................................5
III
Main Competitors................................................................................................................................6
Market Segments.................................................................................................................................6
Target Market Segment Strategy.........................................................................................................6
Market Needs......................................................................................................................................6
Market Growth....................................................................................................................................7
Marketing Strategy and Implementation..............................................................................................7
SWOT Analysis...................................................................................................................................7
Marketing Strategy and Positioning.........................................................................................................8
Pricing Strategy...................................................................................................................................8
Promotion and Advertising Strategy....................................................................................................8
Sales Strategy......................................................................................................................................8
Sales Forecast......................................................................................................................................9
Sales Programs....................................................................................................................................9
Work plan................................................................................................................................................9
Exit Strategy..........................................................................................................................................10
Organization and Management.................................................................................................................10
Organizational Structure....................................................................................................................10
Management Team................................................................................................................................10
Personnel Plan...................................................................................................................................10
Financial Plan.............................................................................................................................................11
Important Assumptions......................................................................................................................11
Start-Up Costs...................................................................................................................................11
Source and Use of Funds.......................................................................................................................12
Projections.............................................................................................................................................12
Projected Profit and Loss...................................................................................................................12
Business Ratios..................................................................................................................................14
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1. INTRODUCTION
Micro and Small business has long been touted as a driving force for economic development by
way of the employment opportunities provided (Egan, nd. They are found in a wide array of
business activities, ranging from the single artisan producing agricultural implements for the
village market, the coffee shop at the corner, the internet café in a small town to a small
sophisticated engineering or software firm selling in overseas markets (OECD, 2004). In market
economies, the enterprise sector is predominantly private and spans through the whole spectrum
of economic activity in agriculture, manufacturing and services. Within the private sector, there
are different types of market players: the self-employed, micro, small, medium and large
enterprises (OECD, 2004)
Among service categories, cafeteria is selected to be implemented in this business plan. Cafeteria
is a small social gathering place which sells food and drink. As well, Cafeterias are:Somewhere
you can go for afternoon/morning tea, light lunch or coffee and become very popular at present
times. In addition, due to their popularity cafeteria are now often developed into more of a
restaurant with a full range of food and beverage services (Mackenzie and Chan, 2009).
In the context of Ethiopia particularly the case of the town of Robe, cafes are increasing in
number from time to time. However, some customers are complaining about the issue of
housekeeping, quality of food, unfair pricing and customer handling techniques. To alleviate
such problems the contribution of professionals and trained service providers is very crucial.
Because they can provide customer tailored food and beverage products with better customer
service (personal observation).
In this regard, the proposed business plan intends to solve the problems raised by establishing
EELPAEmployeeand Restaurant to serve the customers based on customer tailored services,
fair price and better customer handling mechanisms so as to generate revenue at reasonable
manner.
The business will be established at Robe Town particularly nearby EELPAInstitiute where there
is potential customers from EELPAInstitiute students mainly non-café students. The area is also
potential for different ingredients to the cafeteria including the milk products and other related
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elements which enable the business to be profitable if managed in a good way. so, apart from
getting revenue it will initiate other cafeterias to provide better services and facilities and
motivate suppliers to supply more from time to time based on increasing business performance.
main campus of MaddaWalabu Institiute . The estimated opening date is August 2016. The café
will serve coffees,Tea, Cake, breakfast foods, different types fasting foods and beverages.All
■ Able to satisfy the customers and create conducive environment to entertain them
■ Able to practice good customer handing technique and add satisfaction to customers
■ Provide products and services with reasonable price to accommodate the capacity of the
students
■ Generate reasonable revenue to the business after satisfying customer for long run
■ Increase the business carrying capacity from time to time as much as possible
■ Be the Café of Choice by the customer in nearby EELPAInstitiute for long term.
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Providing quality service by which is unique from the others by quality, price, and
cleanliness and servicing.
Serving with smiling face and entertain the customers as much as possible.
1.2 Ownership
EELPAEmployeeand restaurant will be owned by nine graduate students. Awol kelil chairman of
EELPAEmployeeand degree in business Management.The other group members also graduated
in Eco- tourism, Economics, Chemistry and Geography from EELPAInstitiute ..
2. Market Analysis
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Bale is gifted with natural tourist attracting features like, Bale Mountain national park, the
fascinating Sofumer cave and Dire Shekhussein shrine. Robe town is located in oromia National
regional state in Bale Zone at a distance of 430 Km far from Capital city of Ethiopia it is place
to live and hot business area in Bale Zone.
Robe town has a total population of 175,265 based on the 2010 census. The median household
income is $77,881 and the median age is 37.9. (2010 US Census)Drive
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2.3 Products/service
Major foodstuffs include beverages and food. Beverages include coffee and tea; bottled water;
soft drinks; and juices. Food includes fasting food,pastries, bakery items, desserts, sandwiches,
Sambusa, fool, firfer and other breakfast food.
2.4 Price
Since our targe customers are EELPAstudents more care and analysis is needed The majority of
the business’ sales will come from breakfast foods and beverages. Representative prices are as
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follows: 1 for tea, $3.00 for coffee with milk. 10 birr for beyeaynet, 3.50 for bonbolino,
sandwiches 12 ----------
A comprehensive survey was made of local restaurants break fastfoods and drinks on their
menu. The general price range for sandwiches was 13.00 to 20.50, .9.00 birr to 10.50 for soft
drinks, and 5 birr for coffee. Bye ayenete 15 birr to 25 birr.
2.5 Place
EELPAEmployeeand restaurant is plan to operate around EELPAunivesitey campus. Because
our target market easily access our service.Customers would be attracted to EELPAEmployee
because of its scenery and easy accessibility. All of these factors weigh in favor
ofEELPAEmployeeas a potential location, despite the fact that Tokkummacafé and other local
cafe, is located on the Northeast street.
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2.6 Promotion
EELPAEmployeewill be promoted with a variety of marketing methods: customer words of
2.7 Positioning
Preparing unique Candle light program specially in weekend more over the service and quality
of the product will commensurate with the price
EELPAEmployee is genuinely unique place to gather and meet friends, and enjoy
coffee
facilities such as free WIFI in the long run , chess games, comfortable chairs,
create a relaxing environment
The general market analysis shows that demand service in café and restaurant sales are on the
increase and will continue to increase. Further, the target market for the service is students of
Mainly our focus here is Non café students as desirable target market, the growth pattern is
depicted in the following table
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2.9 Main Competitors
MENISOTA Café serves good coffee and break fast foods (fool.omelet,firfir) as well as lunch
and dinner foods including some international dishes such as burger and club sandwiches in
pleasantly outdoor seating area. Service is particularly fast and friendly.
TOKUMA Cafe: serves break fast foods as well as lunch and dinner foods.
Mother Café: serves Excellent coffee and breakfast food as well as lunch and dinner including
some international dishes such as spaghetti and rice with vegetables.
Segni Caféerves
Kukusha Café and restaurant: serves different types of foods like yefesig megiboch
( misto,kikile……) and fasting foods
Student Cafteria in the Institiute campus: serves verities of breakfast foods and beverages
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2.10.2 Market Needs
Café and restaurant customer, by nature, are looking for good customer handling Unique
products (specialized beyayentu , local ingredients, custom drinks by the‘star’ barista, beso juicet
abish local drinks ,yoghurt , etc.) quality product and services with fair price. More over they
want to recreate and spare their time by watching TV or playing chases games and other similar
types of games. Hosting or sponsoring local events (entertainment, readings, special clubs and
welcoming fresh students.
3. 1 SWOT Analysis
The SWOT analysis examines the café’s strengths and weaknesses that need to be addressed.
Further, this section examines the opportunities presented to Café as well as potential threats.
Strengths
As we all are graduate students from the Institiute , more understanding on the needs of
our target customer.
Since we are from different background diversified ideas will be created.,
our chair man is graduated from Management
good moral of the group to change
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good collaboration and team work
member’s knowledge of the local culture eating habit and other
Good relationships with the students of the Institiute because knows the Institiute
environment
Provide quality service
Weaknesses
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Threats
Strategy Pyramid
This indicates we use different strategies to achieve our goals by using SWOT analysis matrix as
follows:
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In the short-term, a number of promotions and activities are planned around launch of
the business to create awareness. We will prepare flyers , as well as countertop
displays and posters .
In addition, during its first year of operations the EELPAEmployeeand restaurant
will pass out a limited number of coupons for a free cup of coffee to prospective
customers visiting our business center.
Retain our customers by providing quality and range of services that help us to
capture customers and loyal to our business
Meet the increasing demand of customers by customer handling techniques of our
skill members
Kept the materials which are not perishable easily to mitigate the risk of inflation
Use as supply chain of our colleagues and make contract buying to minimize the risk
of higher price of ingredients
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4. Marketing Strategy and Positioning
As customer needs are always in dynamics by nature, our business strive to go in line with
diversified needs and interests by identifying through research special needs of customer. Based
on this our services will be best fit the needs and wants of customer. This includes Candle light, ,
pottery reading nights, arrangement of entertainment program wel coming students and organize
bands.
Haawi Cafe and restaurant utilizes a focus strategy on its market. By specifically targeting four
segments they can cater specifically to their needs.
4.1 NONE CAFÉ
EELPAEmployeeand restaurant will target this market by their habit of consumption preference
will serve by preparing customized products and service.
4.2 café users
The café will attract campus café users by providing quality breakfast foods and unique flavor
tea and Coffee as well as providing interesting games in the customer area.
The third targeted markets, Institiute administrative workers. The café will have long term plans
to attract the administrative workers to using our service on daily basis. Because most
administrative staff that employee in the main campus came from Goba. So it is a good
opportunity for our café to attract and retain loyal customers.
4.4 INSTRUCTORS
Most EELPAinstructors are young so this create a good opportunity as long as we provide
quality service with special customer handling
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4.6 Promotion and Advertising Strategy
The good advertising and promotion for our café and restaurant is by free delivery, word of
mouth advertisement, and prompt, courteous and efficient service. Fifteen days prior to opening,
distinct billboard ads will advertise the launch of the café and restaurant. in addition or business
plan to use flyers to local to surrounding customers. one fortune aspect of the restaurant business
is that once a potential steps into the establishment, the chance of purchase are very high.
More over we will develop a simple face book page, which will provide basic information about
the business, the menu, and links to their presence on the aforementioned social media channels.
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Table
Annual sales forecast
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5.2 Work plan
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6. Organization and Management
6.1 Organizational Structure
EELPAEmployeeand restaurant understands the importance of strong management team plays a
great role in operation. The strength of our management staff positions us for success. Day to day
operational management will be conducted by Restaurant Manager. in addition to the
management of the day to day operation, , finance manager within the company, will see
oversee menu development, purchasing, portioning , pricing and inventory control, including
approval of all financial obligation of our business. Restaurant Manager will plan, develop, and
establish customer service policies and objectives and write, explain and enforce employee’s
manual for all employees related policies. Responsibilities for hiring and firing employees lie
solely with manager, and any decisions in these areas will be made jointly.
General Manager
House Kitchen
keeping Manager Waiter Finance
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General Manager
General Manager duties include coordinating the day to day operation of the business. Planning,
organizing, directing and controlling the activities of all types of activities in the Restaurant.
Finance Manager
Finance Manager distributes the financial resources of a Restaurant, is responsible for the budget
planning of recipe based on available menu, and supports the manager by offering insights and
financial advice that will allow them to make the best business decisions for the business.
Collects purchase needs from kitchen Manager and other user departments facilitate purchasing
activities for in collaboration with the manager.
Casher: collect daily sales revenue of the restaurant, reporting sales revenue timely
kitchen manager
Manage kitchen staff and coordinate food orders. Supervise food prep and cooking. Check food
plating and temperature. Establish portion sizes. Schedule kitchen staff shifts. Price menu items
in collaboration with the Restaurant Manager.
Kitchen Helper
Kitchen Helpers perform various cleaning, maintenance, preparation, and stocking duties in the
kitchens of restaurants, wash dishes, help Cooks prepare meal ingredients, and clean kitchens
Waiter
Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering
food and beverages. Making menu recommendations, answering questions and sharing additional
information with restaurant customers.
Bar Man
Mixing beverages like tea, coffee or Juice by using an extensive range of ingredients including
liquor, bitters, soda, water, sugar, and fruits. Taking beverage orders from customers or wait staff
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and serving drinks as requested, paying extreme attention to detail. Satisfying patron requests in
a timely manner.
House keeping
Housekeepers handle light cleaning needed for the upkeep of restaurant. Clean rooms, halls
and replace toiletries.
Steward
A restaurant steward's responsibilities are to assist a restaurant with cleaning, dishwashing, and
restocking the kitchen and dining room.
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Total waiter require four, two on the morning shift and two in the Afternoon
2
Two cleaner require
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Bonus will be calculated if the restaurant get substantial profit. Bonus proportion to profit decided by the
management
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7. Financial Plan
The financial plan will cover the following:
Following are the needed start-up costs associated with EELPAEmployee and restaurant
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Start-Up Assetes Quantity cost Total cost
Table 10 500 5,000
Chair 50 500 25,000
Tea Machine 1 50,000 50,000
Oven 1 80,000 80,00
plate 100 100 10000
Juice machine 1 3000 3000
Chips Maker 1 2000 2000
Burger Oven 1 3000 3000
Cutleries big 5 100 500
Cutleries Small 50 100 5000
Frigg 1 20,000 15,000
Amplifier 1 5,000 5,000
Flat screen TV 62 inch 1 40,000 40,000
Rack display for salon 1 10,000 10,000
Bin 1 10,000 10,000
Rack for kitchen 1 10,000 10,000
Cooking Equipment 5,000 5,000
Furniture and fixture 5,000 5,000
Other Fixed Asset 21,021 21,021
Total start-up Assetes 194,521
Total required Start-up 260,000
costs
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Food items 799,200 839,160 923,076
Beverages 684,000 718,200 790,020
Total Income 1,483,200 1,557,360 1,713,096
Cost of sales
Food items 665,100 698,355 768,190.5
Beverages 558,000 558,900 614,790
Total cost of Sales 1,223,100 1,257,255 1,382,980.5
Gross Margin 260,100 300,105 330,115.5
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The Break even analysis
The break-even analysis indicates that 797,928.80 will be required in monthly sales revenue to reach the break-even point.
53,000
50,000
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7.4 Projections
Projected Profit and Loss
The estimated profit and loss for the EELPAEmployeeand Restaurantare as follows:
Description Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10
Revenue 1,483,200 1,557,360 1,635,228 1,716,989.4 1,802,838.8 1,892,980.74 1,987,629.7 2,087,010 2,191,360 2,300,928
Less:
Operating
exp. 1,223,100 1,257,255 1,320,117.7 1,386,123.5 1,455,429.6 1,528,200 1,604,610 1,684,840 1,769,082 1,857,536
Gross
Margin 260,100 300,105 315,110.20 330,865.81 347,409.12 364,780.7 383,019.7 402,170 422,278 443,392
Total
Salaries 26,400 27,720 29,106 30,561.3 32,089.36 33,693.8 35,377.6 37,146.4 39,003.72 40,953.8
Advertising 4,000 4,000 4,000 4,000 4,000 4,000 4,000 4,000 4,000 4,000
Rent 41,000 41,000 41,000 43,050 45,202.5 47,462.6 49,835.7 52,327.4 54,943.7 57,690.88
Depreciatio
n 3000 3000 3,000 3,000 3,000 3,000 3,000 3,000 3,000 3,000
Total
Expenses 66,3000 75,720 77,106 80,611.3 84,291.86 88,156.4 92,564.22 97,190.4 102,049.9 107,152.3
Less income
tax 30% * 58,140 67,315.5 71,401.2 75,076.35 78,935.17 82,987.2 87,136.6 91,493.4 96,068.4 100,871.9
Net Income 135,660 157,069.5 166,603 175,177.4 184,182.08 193,637.0 203,318.3 213,486.6 224,159.7 235,368.7
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Table 8.6: Projected cash flow statement
Year Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Yea
Cash out flow 260,000 0 0 0 0 0 0 0 0
income 0 1,483,200 1,557,360 1,635,228 1,716,989.4 1,802,838.8 1,892,980.74 1,987,629.7 2,087,010 2,
Total cash inflow 0 1,483,200 1,557,360 1,635,228 1,716,989.4 1,802,838.8 1,892,980.74 1,987,629.7 2,087,010 2,
Land leas ex 0 0 0 0 0 0 0 0 0
This business plan indicates the promising nature of the business with an internal rate of return (IRR) value of 50% and
Implementation time table
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