Customer Service Representative

About New Aim

We are an Australian leading online retailer that supply businesses and online marketplaces with
thousands of innovative products ranging from home and office furniture, electrical appliances, tools and
garden to kids’ products since 2005.

• Rated as top/ premium seller in major online marketplaces

• Featured in Top 500 Private Companies
• Optus My Business Award - Retail Business of the Year 2018
• Australian Young Entrepreneur of the Year 2019
With our company’s turnover more than $200 million a year, we are experiencing a rapid growth and
aiming to grow further with a focus on data and business improvement.
This is an one year fixed term view to permanent position. It will be based in our supporting office
conveniently located in Kensington and free car parks are accessible on site. This position will be
working between office hours, 5 out of 7 days a week. The shift pattern will include weekends
occasionally.

Your role
• Managing inbound customer inquiries regarding orders and products via phone and email
• Helping customers when assistance is required with follow up from start to finish
• Contact and communicate with overseas colleagues
• Making courier inquiries for dispatched orders
• Problem-solving including offer resolution for complaints or warranty claims
To be successful, you must have:
• Basic understanding of supply chain and Australian e-commerce retail market
• Strong work ethic and a great attitude to learn
• Bring fresh ideas and initiatives to the team
• Enjoy following process and solving problems
• Strong attention to detail, Ability to multitask, Problem solver
• Good computer knowledge and typing skill
• Be a team player but work autonomously when required
• Willingness to learn and desire to progress with the company
Your Benefits:
• City fringe location – 15 minutes’ walk from train and 10 minutes’ walk from bus station.
• Free on-site and street parking
• Generous employee discounts on over 6000 products
• Annual performance bonus
• Company events, including Christmas event celebrations, birthday celebrations and
company funded monthly team lunch and etc.

This is a fantastic opportunity for fresh graduate to start their career or someone looking for a change in
their career.