Raghul J

E-mail : jraghul086@gmail.com
Phone : + 91 6383033588
Address : No 25 6/2 NN Garden 9Th Street Old Washerman pet, Chennai-21

SUMMARY

To utilize technical skills effectively for achieving the target and developing the best performance in the organization. To implement my
innovative ideas for accomplishing the projects.

SKILL SUMMARY

● Windows Patch Management

● System Administration

● Automated Patch management

● Vulnerability Assessment

● Incident response

● Documentation and Reporting

● Collaboration and Communication

● Troubleshooting

Qualifications

DCE. Diploma in Computer engineer Jun 2017 – Apr 2020

Completed Diploma in Computer engineering with 69 percentage.

SSLC – State board Jun 2016–Mar 2017

Completed SSLC in ST. Andrews HR SEC School with 70 percentage.

 Certification

 Completed course in MCSE (Microsoft certified security engineer)

WORKEXPERIENCE

Digitron Computer Systems LLP

Jan 2021 – Present
Client: Computer Age Management Services Limited

Desktop Support Engineer

● Address user tickets regarding hardware, software and networking
● Walk customers through installing applications and computer peripherals.
● Ask targeted questions to diagnose problems.
● Guide users with simple, step-by-step instructions
● Conduct remote troubleshooting.
● Test alternative pathways until you resolve an issue.
● Customize desktop applications to meet user needs.
● Record technical issues and solutions in logs.
● Direct unresolved issues to the next level of support personnel
● Follow up with clients to ensure their systems are functional.
● Report customer feedback and potential product requests
● Help create technical documentation and manuals.

Active Directory
● Implemented automated patch deployment systems, optimizing efficiency and reducing manual intervention.
● Collaborated with cybersecurity teams to stay informed about emerging threats and vulnerabilities.
● Conducted thorough testing of patches in controlled environments before deployment to production systems.
● Created and updated documentation related to patching procedures, best practices, and incident response.
● Participated in the development and execution of disaster recovery plans.

Date: Signature

Place: Chennai Raghul J