INFORMATION (Procedures, WHO participates in this process?

methods, forms, information, and so on)  Production manager

 QP-13—Shipping  Shipping personnel
 Work instructions  Warehouse personnel
 Shipping schedule
 Certificates of analyses (COAs)
 Pick lists
 Packaging and labeling
requirements

OUTPUTS:
 Correct amount of the correct
PROCESS: product shipped to the correct
Shipping customer on time

OWNER: RECORDS:
Production manager  Shipping records

With WHAT? (Machines, tools, parts,

equipment, hardware, software, and so What METRICS are maintained to
on) determine process effectiveness?
 Fork trucks  On-time delivery performance
 Scales  Customer complaints due to
 Bar code printer shipping errors
 Labels
 Inventory and shipping software
 Trucks to load