Name: Brusola, John Loyd, A.

Subject: Service Culture (SMP 103)

Year & Sec: BSBA 1D
1. Do you listen to others during a conversation? Or do you tend to do a lot of talking?
 I am the type who loves to listen during every conversation. I enjoy making others
comfortable enough to share their thoughts, opinions, and feelings.
2. Do you ask others how they feel about situation or do you make assumptions based on you on
feelings?
 Sometimes, I make assumptions because I’m shy to ask them. If the situation calls for it, I
will ask them how they feel in that certain situation.
3. Do you think about how your actions affect others or are you confident that others are “fine with
how you handle the situation”?
 I always think before I act to avoid negative outcomes. I also consider how my actions
affect others.
4. Are you aware of others social cues or do you mostly focus on your own?
 I am particularly observant of their social cues to know the right time to speak. Also, to
help understand their feelings or thoughts without them saying it.
5. Can you admit that you are wrong, and have you apologize when you are? Or do you tend to
think that things are wrong or go bad because of others?
 I always admit and apologize when I know I am wrong because I believe it’s important to
take responsibility for my actions. Being stubborn and prideful only hinders resolution
and growth in relationships.