TRANS GLOBAL HEALTH SYSTEM, INC.

FORM

MANAGEMENT REVIEW MEETING MINUTES

Doc. No.: PM 13.0

Prepared By: Salamat, Arabella
Approved By: Chua, Lesley

Revision
S.No No. Date Ticket No. Prepared By Change Description
1 0 -- -- -- Initial Document
2 1.0 -- -- -- Revised Document
3 2.0 2022/04/15 QM20220415-01 Salamat, - Removed list of
Arabella equipment in policies.
Changed it to Calibration
and Preventive
Maintenance Plan
- Include the updated of
the Calibration and
Preventive Maintenance
Plan in the procedures

Document Number: FR-QM-MRM Revision No: 0.0

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Attendance

Department Attendee Status

Quality Management Mandatory
Medical Director Mandatory
Reception
Laboratory

I. Status of actions from previous management reviews

The following were the action plans from the previous management review
meeting on July 16, 2021

Action Plans Responsible Person Status

IT Database System Management On-going

II. Changes in external and internal issues that are relevant to the quality
management system
External issues
Opportunity (O) Threat (T)
External 1. Advances in medical 1. Low ability to adapt to new
Issues technology technology
2. Renovations in the 2. Missed DOH AO
Clinic as required by requirements
DOH 3. Employees favoring BPOs
over going abroad

Internal issues
Strengths (S) Weaknesses (W)
Internal 1. Quick decision making 1. Small number of staff
Issues 2. Equipment are being 2. No marketing department
calibrated regularly 3. Mostly paper-based
operations

III. Customer Satisfaction Survey and Patient Feedbacks

CLIENT COMPANIES
3 personnel from the client companies responded to the satisfaction
survey covering the period of January-December 2021. They gave an
average rating of 1.58, maintaining the customer satisfaction rating at a
very good level. No complaints have been sited from the companies.

PATIENT FEEDBACKS
As per Patient Feedback Summary covering the period from January to
December of 2021, the clinic has received a general satisfaction rating of
1.79.This gives a general patient satisfaction rating of Very Good.

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IV. Extent to which quality objectives have been met

Evaluation of Quality Objectives

QUALITY BASELINE ACTION PLANS ACHIEVEMENT
OBJECTIVES STATUS
To attain and maintain Customer  Medical Director & Achieved
a performance index Satisfaction all personnel
of Very Good rating for Survey/Patient concerned to
both customer Feedback ensure that all
satisfaction survey PEME results are
(client companies) and delivered on time.
patient feedback  All personnel
(patients). concerned to
ensure customer
service is
prioritized in all
aspects of
conducting the
PEME process
To release 100% of all Transmittal  Receptionists to Achieved
PEME transmittal Slips ensure all
results within 24 transmittal slips of
hours. patients’ results
are sent to the
client agencies on
the same day of
examination.
To release 100% of Summary of  Receptionists to Achieved
the PEME Certificates Released immediately
within 24 hours for Results prepare PEME
patients who have Certificates of
completed and are medically fit
consequently declared patients.
medically fit on the
same day of PEME.
To ensure that all Calibration  Department Head Achieved
clinic/department Certificates to ensure that all
equipment are Service equipment are
periodically calibrated, Reports calibrated and
and preventive maintained as per
maintenance are schedule
regularly carried out. indicated.

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2020 Quality objectives:

o 100% of medical results transmitted within 24 hours

o No violation from statutory and regulatory agencies
o No major finding from External Audit
o Very good patient and client satisfaction rating
o No employee complaints

V. Process performance and conformity of products and services

Departmental Objectives
Department/Function Objectives
Quality
Management On time conduct of Internal Audit and Management
Section review
HRD 100% accuracy of personnel records
Psychological
Examination 100% accuracy in checking psychological tests
Purchasing 100% completeness of all requests for requisition
Billing 100% accuracy of the preparation of billing statements

100% accuracy of labelling and recording of results

Proper disposal of waste as per required standard
Laboratory Round the clock sanitary handling of specimen
Examination Sterilization of lab instruments on time
Reception On time transmittal of medical results
All patients are given proper guidelines in the conduct of
x-ray examination
On time maintenance and calibration of x-ray equipment
Conduct of x-ray is always under controlled and safe
X-Ray conditions
Physical
Examination 100% accuracy of physical examination
Audiometry 100% Accuracy of recording/encoding audiometry results
Conduct of ECG
Test 100% accuracy of lead positioning
100% accuracy of determination of dental health of
patient
Dental Examination On time sterilization of dental instruments

100% Accuracy of recording/encoding pulmonology

Pulmonology results

VI. Nonconformities and corrective actions

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Internal Audit:
No audit findings raised

External Audit:
No audit findings raised

VII. Monitoring and measurement results

All equipment has been calibrated. Control records for laboratory results are
available. Preventive maintenance records are available.

VIII. Audit results

EXTERNAL AUDIT (BVC)

The second surveillance audit was held on August 27, 2021. There were no
major non-conformities noted. There were no observations noted.

IX. Performance of external providers

The clinic removed one supplier from the list since it changed its supplier for
the Pulmonary tests. Moreover, there were no noted problems regarding the
rest of the suppliers’ services thus the maintenance of the same other
subcontractors.

X. Adequacy of resources
Resources are adequate and trained

XI. Effectiveness of actions taken to address risks and opportunities

Actions to address risks and opportunities have been noted (see the Risk
Register)

XII. If planning has been implemented effectively

Staff were informed of the plans for the QMS during this meeting

XIII. Opportunities for improvement for the quality management system

As for the continual improvement of the clinic, an IT system database for
Medical Records will be used in the clinic.

XIV. Need for changes to the quality management system

Transitioning physical quality records to digital.

XV. Resource needs

Resources are adequate

In conclusion the quality system of Trans Global Healthcare Services Inc., as shown in
the records shown in the management review, remains effective in meeting the
requirements of its clients and in ensuring continual improvement

The meeting was adjourned at 4:00PM.

Document Number: FR-QM-MRM Revision No: 0.0

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 TRANS GLOBAL HEALTH SYSTEM, INC.
FORM

Prepared by: Noted by:

MARIA ARABELLA B. SALAMAT DR. LESLEY ANNE CHUA

Quality Assurance Manager Medical Director

Document Number: FR-QM-MRM Revision No: 0.0

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Confidential and proprietary | Use pursuant to company instructions | Trans Global Health System, Inc.