Rachel Marie Plowman

(205) 399-5791 | rmplowman@crimson.ua.edu | Tuscaloosa, AL

WORK EXPERIENCE

Starbucks | Tuscaloosa, AL December 2021-Current

Barista
• Perform under pressure while upholding excellent service and quality beverage control in a timely manner.
• Create meaningful connections with every guest.
• Anticipate customer and store needs by evaluating environment and others for cues.
• Be flexible and able to perform well in multiple roles at the same time.
• Identifying solutions for unsatisfied customers and making the moment right.
• Maintaining a clean work environment so all partners can succeed.
• Exemplify my knowledge on various flavor pallets and coffee backgrounds.
Smoothie King | Tuscaloosa, AL March 2021-December 2021
Shift Leader / Team Member
• Consulted with customers to ensure personalized beverage choice and overall satisfaction.
• Managed closing tasks and team members as a shift leader.
• Exemplified my knowledge of a complex menu.
• Resolved customer issues and ensured a peaceful work environment.
La Gran Fiesta Mexican Restaurant | Tuscaloosa, AL May 2020 – February 2021
Hostess.
• Welcomed and assisted guests as the face of the restaurant.
• Ensured a quality dine-in experience for each guest.
• Provided great service for high volumes of guests over the phone and inside at once.
• Spoke with staff in Spanish and English.

EDUCATION

B.A. of Arts Communication, Creative Media

The University of Alabama

• REACH Scholar
• Tune In A Capella Group

SKILLS

• Communicate and express ideas effectively.

• Coordinate tasks and effectively manage time.
• Video editing
• Manage conflicts and create a peaceful environment
• Perform under high pressure
• Flexible based on needs