Sivateja

seasoned professional with 4.2 years of experience . expert in production support

, product support, Application support , Application production support, software

PROFILE SUMMARY

I'm immediate joiner having 4.2 years of

experience as production support analyst in
GET IN CONTACT
Sterlite technologies and having good tech stack
Mobile: +91-9505127015 in Linux , SQL, PLSQL. AUTOSYS, JIRA,ITRS, ITIL,
Email: sivatejag6@gmail.com and ticketing tolls like Service now and
monitoring tools like ITRS Geneous Active
console , shell script ,CAWA, TIVOLI , work
PERSONAL DETAILS scheduler , TWS, Application support , product
Total Experience 4 Years 2 Months support maintanance.
Current Location Bengaluru
Date of Birth Mar 17, 1997
Gender Male EDUCATION HISTORY
Marital Status Single / Unmarried
Graduation
Course B.Tech/B.E.(
Electronics/Telecommunication )
SKILLS College JNTU College of Engineering, Anantapur
SQL
Year of Passing 2019
Linux
Application Support
Product Support
Production Support WORK EXPERIENCE
L1 Oct 2022 to Present
Monitoring Tools
Production Support Analyst at Sterlite Technologies
Ticketing Tools
(STL)
ITIL Process
I'm immediate joiner having 4.2 years of experience as
Incident Management
production support analyst in sterelite technologies and
having good tech stacks in Linux , SQL, PLSQL, AUTOSYS,
JIRA, ITRS, ITIIL,
TECHNICAL SKILLS and ticketing tools like Service now and monitoring tools
Linux like ITRS Geneous Active console , shell scrip ,CAWA,
SQL TIVOLI, work scheduler , TWS , Application support
ITIL production support???
AutoSys As a Production and Control support consultant was respon
Control-M sible for System monitoring and solving
Application Support the customer queries
Tivoli Creating conference call with the support team whenever
Java Application Support a faster response is required.
L2 Writing Scripts based on the client requirement.
Ability Handling CIA (Critical Issue Alert).
Putty
Managing Incident request problem via Service Now.
Responsible for creating Problems records whenever a
problem request is received from Different Users.
LANGUAGES KNOWN Investigating log files for finding the reason for job fail,long
English running job and inform the user as when required.
Hindi Resolving the issues on time and providing best solution
Telugu within SLA. Responsible for providing support in level
depending on the type of the issues and ensure to meet
client SLA.
 Preparing the Status report for batch and analyzing DB for
COURSES & CERTIFICATIONS
Report generation and distribution.
ICERTIS Resolving Logging issues in TFS.
Experience in Creating, scheduling and Monitoring Jobs in
On Premises and Data bricks.
Scheduling Jobs Daily, Weekly, quarterly.

Jul 2019 to Present

System Analyst at IT intellect micro solutions PVT LT

D
Preparing knowledge documents and publishing through
our entire channel.
Manage the Incident & Problem queues via 'Service
now??? and Remedy whenever an incident, problem and
task is assigned.
Responsible for creating problem records whenever a
problem request is received form different clients.
Performing the trend analysis on the total number
incidents raised to find the recurring incidents and alerts.
Creating conference call with the support team whenever a
faster response is required.
Perform change evaluation based on information received
assessing quality of change for comprehensive plans,
accuracy and lead times.
Manage risk, change impact and urgency to ensure impact
to production services is minimal and the reasons and
justification for changes are business beneficial.
Acknowledge the change request and review the change
Record to ensure required fields are filled out
appropriately.

PROJECTS
ICERTIS, 12 Months