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  • TSCD - Pp-Fo - Opr06 - No Respond and Engaged Lines

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    dinh huy truong
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    This document outlines the policy for hotel operators to ensure callers are assisted professionally and effectively. It provides guidelines for operators, including offering to take messages if the requested person is unavailable, suggesting callback times, and not sharing personal contact information with unidentified callers. The policy aims to guide operators in handling calls where the requested person does not respond or is engaged.

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    TSCD_PP-FO- OPR06 - NO RESPOND AND ENGAGED LINES

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    This document outlines the policy for hotel operators to ensure callers are assisted professionally and effectively. It provides guidelines for operators, including offering to take messages if the requested person is unavailable, suggesting callback times, and not sharing personal contact information with unidentified callers. The policy aims to guide operators in handling calls where the requested person does not respond or is engaged.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views1 page

    TSCD - Pp-Fo - Opr06 - No Respond and Engaged Lines

    Uploaded by

    dinh huy truong
    This document outlines the policy for hotel operators to ensure callers are assisted professionally and effectively. It provides guidelines for operators, including offering to take messages if the requested person is unavailable, suggesting callback times, and not sharing personal contact information with unidentified callers. The policy aims to guide operators in handling calls where the requested person does not respond or is engaged.

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    © All Rights Reserved
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    of 1

    DIVISION: FRONT OFFICE

    DEPARTMENT: OPERATOR
    NO RESPOND AND ENGAGED
    No.: FO – OPR 06 LINE

    Effective date: 01/10/2021 Approved by:


    Eugene Hendriks, General Manager

    Version: 001 Submitted by: Lau Nhin,


    Front Office Manager

    I. PURPOSE
    To ensure all caller could be assisted with professional and effective way.

    II. SCOPE OF APPLICATION & DEFINITIONS

    1. Scope of Application

    Operator

    2. Definition & Abbreviation

    III. RESPONSIBILITIES

    IV. IMPLEMENTATION

    1. If the person whom the caller is looking for is not reachable, offer the caller to
    receive any message on behalf of that per son.
    2. If the person will be available then suggest the caller to call him back, give
    estimated timing.
    3. Do not share any personal contact address if the caller is not identified.

    V. FORMS

    VI. BREACH OF POLICY / PROCEDURE

    VII. REFERENCE LIST

     Daily log book

    Page 1 of 1 FO Policy.1021.001

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