 4.
The banking industry is built on trust and this is
Just kanina lang, I took LandBank’s Pre-employment Exam (charot
pinaConyo). I’m writing this blog to help fresh graduates or yung
mga gustong pumasa sa exam ng LBP. I cannot fully disclose pero so
far ito yung mga naremember ko. (bawal ba tong ginagawa ko?
hahaha pero anyway, gusto ko lang makatulong, promise) JSYK, you
cannot take LBP’s pre-employment exam without eligibility
(professional) or license. So yeah, pre-requisite yung ganerrrn. Here
it is, three types of exam lang po at MABILISAN po ang lahat. Part 1
16Minutes + Part 2 30 minutes + Part 3 15-20 minutes yung interval.
PART I. Aptitude Test
(16 minutes, 60 items) I have only answered 51 items; honestly and
not to brag, this part of the exam is super easy pero ma-lelang ka
talaga sa TIME PRESSURE; so what I advice is give 30seconds or less
to every question (nakaka-inis, shading kasi, I suggest to PAD na sana
encircle the answer nalang, charot LBP-PAD pa talaga pinagalitan).
This area of exam is composed of
– abstract reasoning
– synonym/antonym (na blags ako kung ano yung iffy, brusque and
altruism ha! di ko alam san yun kinuha; good thing familiar ako sa
ibang words)
– number series
– basic mathematics
– decimals and fractions
PART II. Essay
30% para sa unang essay, and 70% naman sa second essay
– 30% “What you know about Landbank” (most of whom I know,
Vision Mission yung nilalagay nila, as in memorize!; so sa safe side
ako; nag essay ako ng tudu tudu of which inincorporate ko rin yung
mga facts about LBP, its V&M, Policy for Quality pati yung Core
Values (just visit Landbank’s website, dun mo yun makikita lahat!)
– 70% you will be given 5 questions that relate to your education,
career, customer service skills or family, choose only one and
explicate well. Di ko matandaan yung mga questions, pero i’ll try to
post the link later or google “28 possible interview questions Land
Bank of the Philippines”
PART III. Personality Test
(for Profiling chuchu daw, yun yung sabi ni Ate Landbank kanina na
ayaw huminto sa kakaspeech sa front kahit busy pa kami sa Test 3
HAHAHAHA)
– no right or wrong answers, basta, chinorvahan ko lang, no time
limit and can be answered within 15-20minutes
Land Bank of the Philippines
Interview Questions
Go Back
 1. What are your top three strengths? How will you
use them to make an impact at Land Bank of the
Philippines?
 2. Give me an example of how you keep track of
details while engaging in conversation.
 3. How would you rate your ability to learn new
software programs on a scale of 1 to 10?
no different at Land Bank of the Philippines. Do
other people you have worked closely with
consider you to be trustworthy?
 5. Our clients here at Land Bank of the Philippines
expect top-tier service and products and we will
expect you to do just that in this role. Have you
ever went the extra mile for a client when it wasn't
expected? Why did you do so?
 6. If I were to hand you $100,000 to invest today,
where would you put that money and why?
 7. What has been the most stressful situation that
you faced in the workplace and what did you do to
ensure that you navigated that situation
successfully?
 8. How would you handle communication with a
customer that was visibly upset?
 9. How would you deal with an irate customer?
 10. Have you ever had to work with a difficult
colleague? How did you handle that situation?
 11. How would you respond to a customer
complaint?
 12. In the banking industry, customer service is
essential. Give me an example of a time when you
provided excellent customer service.
 13. Due to the continued explosion of the digital
world, Land Bank of the Philippines is becoming
more virtual on a day to day basis. What job duties
would you see as being fluent in this role as a Teller
with us?
 14. We want our advising team at Land Bank of the
Philippines to be happy and healthy. How do you
manage the day to day stress of being a financial
advisor?
 15. Out of all of our products at Land Bank of the
Philippines, which one would you be most likely to
use? Why?
 16. Tell me about your experience in the banking
industry.
 17. If hired for this role at Land Bank of the
Philippines, how would you help make sound
investment decisions for our clients?
 18. Why would our clients here at Land Bank of the
Philippines want you to be their financial advisor?
 19. We pride ourselves on teamwork here at Land
Bank of the Philippines and this role in Client
Services relies on teamwork. What are the top
 qualities you would bring to a team based
atmosphere here?
 20. At Land Bank of the Philippines, we expect our
advisors to be available to speak with clients in
person, over the phone and through email. What
are your experiences in working with clients
through different communication methods?
 21. What is the highest level of mathematics that
you completed during any of your schooling?
 22. What experience do you have in multitasking
different duties in any of your prior work
experiences?
 23. In your opinion, what are the benefits of
banking with Land Bank of the Philippines?
 24. If hired for this role here at Land Bank of the
Philippines, how would you manage your daily
tasks on the job to ensure that your work is
completed in a timely and efficient manner?
 25. At Land Bank of the Philippines, we pride
ourselves on providing the best overall customer
experience. Talk about your customer service
experience and explain why it will help our clients
here.
 26. The clients of a financial firm like Land Bank of
the Philippines can display an arrange of emotions
when they work with our Client Services team. How
would you handle a situation where a client was
very angry?
 27. What customer service experience do you have
that would greatly benefit the customers at Land
Bank of the Philippines?
1. What are your top three strengths? How will you use them
to make an impact at Land Bank of the Philippines?
2. 2. Give me an example of how you keep track of details
Reviewing the job description and the company
website will give you some direction on which qualities
Land Bank of the Philippines values most. Share your
most valuable strengths. Think about them within the
context of the position. You can refer to the list of
responsibilities within the job description as a guide.
Explain how your strengths will help you to accomplish
these tasks; and better yet, help you to exceed
expectations.`
"I have exceptional attention to detail and great
communication skills. I am also quick to solve problems,
which helps me handle customer issues with ease.
These strengths will help me to build relationships and
maintain customer satisfaction."
"I plan to make an impact at Land Bank of the
Philippines through my strong customer service skills,
my excellent negotiation skills, and my ability to call on
referrals for new business."
while engaging in conversation.
Multi-tasking is a great skill to have within the
banking industry. Share a situation that demonstrates
your ability to handle the daily tasks of a busy
banking environment.
"A customer came into the branch with multiple
requests. To ensure that I addressed each of their
needs, I wrote down a few notes for myself to gather
the information. This was also helpful because when I
needed to answer the phone in the middle of the
transaction, I didn't forget any of the important
details and I was able to resolve both requests
promptly. All the while, I kept the customer engaged
and made sure their banking experience was
enjoyable."
"To keep track of transaction details, while engaging
in conversation, I will ask the customer questions or
repeat what they are saying to me. This helps me to
commit their needs to memory while still appearing
engaged, and in the moment."
 3. How would you rate your ability to learn new software
programs on a scale of 1 to 10?
3 In today's digital age, a majority of bank transactions
are handled through digital software and for you to be
successful in this role, your interviewer will expect you
to be a very fast learner of any new programs that you
would be required to work with at Land Bank of the
Philippines. To give your interviewer a sense of how
well you would be able to do this, talk about times
where you've had to learn new software programs on
the job in the past and talk about your best methods for
learning on the job. As well, you can openly talk about
the programs that you currently feel that you are
proficient at as well to give them an idea of what type
of training you would need if hired.
"I would say that my ability to learn new software
programs is easily ranked as an 8. I am very proficient at
word processing programs and the entire Microsoft
Suite of products. I'm also very proficient at the cloud
based point of sale program that I use in my current
role. When hired at my current job, I need about a day
of side by side training with my mentor and I was up
and running with no problems. I rated myself an 8
simply because I have room to grow in learning
software in the banking industry but feel very
comfortable in my ability to learn quickly if hired at
Land Bank of the Philippines."
"I would honestly rate myself a 9 for this question
solely based on my prior history of mastering
programs with my current banking institution. During
my five years in my current role, I began by training
on SAP programs and was able to pick up and run in
my role as a Teller very quickly. Recently, we made an
institution wide switch to the Oracle suite and my
transition there was very smooth!"
 4. The banking industry is built on trust and this is
no different at Land Bank of the Philippines. Do
other people you have worked closely with consider
you to be trustworthy?
4 While the easy route for this question would be to
simply answer yes and move on, your interviewer will
be looking for you to talk about a specific situation or
two where you proved your ability to be trusted in
the workplace. Take the time to think about a time
where trust was instilled in your beyond your normal
job duties and explain the situation to your
interviewer. Be sure to explain why the situation was
important, what you learned from it and how it helps
you be seen as a more trustworthy candidate for this
role at Land Bank of the Philippines. In the end,
remember that the ability to be trusted as a Teller
with Land Bank of the Philippines is one of the
premier qualities that your interviewer will be looking
for in an ideal candidate for the role.
"If you were to ask any former colleague or manager
that I have worked with, they would all say that I am
worthy of any trust you would instil in me. In my
current role, my manager has given me the duty of
physically transporting our daily bank deposits and
has given me a set of office keys and the code to the
security system as a backup to our management staff.
In my five years with the organization, I have proved
myself to be trusted with these duties through my
error free work, great attendance record and
honesty."
"I have always put it on myself to try and cross-train
and learn as many roles with companies that I have
worked with in the past. As well, I've always strived to
become an expert on all total process at any given
job. Because of this extra effort, my current manager
has asked me to be a department representative on a
few different committees in my current organization.
As well, I've also been asked to lead a few process
improvement projects within our department. My
manager has directly told me that I was asked to take
on these extra responsibilities because of the trust
that he has in my work ethic and my overall
knowledge of our organization. If lucky enough to
come work for Land Bank of the Philippines, I would
bring this same attitude to the team here."
 5. Our clients here at Land Bank of the Philippines
expect top-tier service and products and we will
expect you to do just that in this role. Have you ever
went the extra mile for a client when it wasn't
expected? Why did you do so?
Land Bank of the Philippines looks to set themselves
apart from their competition by delivering the best
service possible in the industry. You, as a customer
service professional, are likely used to doing this so in
your example, be sure to think about a time where
you’re going above and beyond the call of duty really
impacted the overall customer experience. No matter
what example you use, be sure to explain why you felt it
was important to take that action and what outcomes
you are aware that it produced.
"A couple of years ago when I was working customer
service in retail, a customer was looking for what
happened to be a discontinued item of clothing for her
sick mother. The easy route would have been to simply
look it up, tell her it was discontinued and have her be
on her way. What I did was take down the customers
contact information and let her know that I could
contact our person that handled archived products. If
we could track it down, I would be in touch. With a
simple phone call, my colleague was able to track the
item down from the supplier and have it coordinated to
ship directly. We put the customer in direct contact
with the supplier and she was as happy as could be.
Looking back on that situation, I felt that it was the right
thing to do given the situation that the customer was in
and knowing she was a loyal customer of ours."
"My current role in hospitality often has me working
with very high profile customers that come to our hotel.
Last year, a touring manager for a musician contacted
me regarding and upcoming stay for the musician. I
proactively asked for their dining and entertainment
preferences and with that list, I was able to work with
our catering staff to ensure we had preferred items on
the menus for the nights that he stayed and that we had
a customized video game package in the musician's
room for the his extended stay. Prior to him leaving, his
manager reached out to thank me for the great
service!"`
6. If I were to hand you $100,000 to invest today,
where would you put that money and why?
As a simple tool to gauge how you will both satisfy
clients and make a profit for Land Bank of the
Philippines, your interviewer is looking to hear how you
would invest money right now if given the chance.
While there is no right or wrong answer for this
question, show them your knowledge of breaking up
assets based on age if possible. As well, don't hesitate
to call out your knowledge of specifically allocating
funds into different sectors or individual businesses or
industries. In the end, make sure to give a full
explanation of why you are choosing what you are to
sell it to your interviewer.
"If the money was given personally to me to invest for
myself, I would go for a 50-50 split between stocks and
bonds being that I'm 37 years old. This would provide a
good mix of funds that could be placed into aggressive
IT and healthcare type stocks with a lot of growth
potential while keeping half safe in the bonds market."
"Being that I am young and willing to wisely be
aggressive with money invested for myself, I would look
for gems in certain industries like social media and
internet retail sales. Amazon is expected to see
prosperous growth and so are places like Pinterest and
Facebook. I'd be wise with these investments while
being sure to pay close attention to futures forecasts as
those could change quickly, meaning a shift in my
direction as well."
 7. What has been the most stressful situation that  8. How would you handle communication with a
you faced in the workplace and what did you do to customer that was visibly upset?
ensure that you navigated that situation
successfully? In this position with Land Bank of the Philippines, you
may be faced with a customer that is upset and/or mad
at the situation they are in. Because of the shoes you
At times, the work at Land Bank of the Philippines can
will be filling as a Teller, you will be expected to help
get stressful in a customer facing role and this question
deescalate the situation through solid and effective
is giving your interviewer insight to how you will be able
verbal communication with the customer. As you
to handle the stress that will potentially come in this
answer this question, talk about your ability to remain
role if you are hired. In your answer, speak openly and
calm, cool and collected in any situation and explain
honestly to your interviewer by explaining the situation
how you take an empathetic approach with any person
that you were in and why it was stressful to you. Then,
that you will work with in this role. If you have an
talk in detail about the things that you did to work
example of a time that you were faced with this
through the situation to make sure that there was a
situation, don't hesitate to walk your interviewer
positive outcome. While answering, try to give your
through that situation and how you handled it.
interviewer the sense that you are not easily stressed
out on the job and are able to work through high
pressure situations with ease.
"Having worked in customer facing roles for my entire
career, I have handled many angry customers and feel I
have a great method in the way that I communicate
"Last year, my staff of nine people was brought down to
with them. First, I start by hearing them out and letting
five people with one termination and three other
them vent in any means that they want. From there, I
resignations in a short period of time. Given that
calmly repeat back the key points and then begin
recruiting new staff in my current field can be difficult,
brainstorming solutions for them. By maintaining a calm
we worked at almost 50% staffing for two months. To
demeanour during these situations, angry customers
avoid burnout, our manager decided the best route was
are often able to calm down rather quickly. After I
to only have two of our staff on shift at a time when we
understand the customer's needs, I take all steps
would normally have three to four on at a time. This is
necessary to help solve their problem. If this entails
where work became the most stressful. For me, keeping
bringing in another colleague, I don't hesitate to do so
upbeat, positive and focused on all of my duties was
in a team based approach."
what helped me through each work day. I really
appreciated the fact that we didn't need to double our "When this happens in my current role, I make sure that
work hours during this time and my remaining team any other duties I am currently working on are put on
members ended up navigating this period with great hold so I can give full attention to that customer. Last
success." week, I was the only person on staff handling a busy
lobby when a customer came in very upset with a
vehicle that they had just purchased. I immediately put
"A couple of years ago, my current company purchased the phones on hold to take the time to listen to their
my previous employer and there were many unknowns concerns. After hearing the causes of their frustration, I
surrounding my job and my job duties moving forward had them wait in our lobby and I went and talked to our
when it was announced that the company was being Sales Manager. He made time for the customer
sold. When I saw a lot of my co-workers in distress, I immediately. In these instances, providing swift action
took the direction of trying to lead by example with a to help alleviate any further issues is the most
positive attitude. From the start, I began asking a lot of important thing that can be done."
questions to our managers to try and become as
educated as possible on the changes that were coming.
I also tried to hear the concerns of my colleagues as well
and tried to a be a reassuring person for them. In the
end, the transition was great for me and I have my
positive and inquisitive attitude to thank for that. During
the process, one close colleague did leave the company
in fear of what would happen and they still regret that
decision to this day."
 9. How would you deal with an irate customer?
In the banking industry, keeping customers calm is a
much-needed skill. This is where your relaxed
demeanour and ability to empathize will come in handy.
Land Bank of the Philippines wants to hear about a
situation where you used your customer service skills to
handle an angry customer.
"I had a customer complain about having to wait in line
for so long on a busy Monday morning. She was so
upset because now she was late for work and the rest of
her schedule for the day was thrown off. I listened and
let her know I understood where she was coming from,
ensuring her I would move as quickly as I could to
complete her transaction. Listening and empathizing
helped her to calm down and ease the tension."
"If I were faced with an irate customer I would
spend my time listening to their concerns. Usually,
people just want to be heard. If things escalated to
the point where the customer became threatening,
I would call in a supervisor or security."
 10. Have you ever had to work with a difficult
colleague? How did you handle that situation?
A potential job with Land Bank of the Philippines will
put you in a branch office that has many different
people, with many different personalities, working in
one place at one time. It is simple human nature for
there to be conflict within a workplace like this and your
interviewer is looking to hear how you personally
manage interpersonal conflicts with your co-workers by
asking this question. As you answer, be sure to use a
real life situation and talk open and honestly about how
you handled the situation. Try to focus on the positive
things you did to make things work out and make sure
that the situation you describe ends with a positive
results. In the end, your interviewer is looking to hear
that you can be a true team player no matter who you
work with.
"In my current job, I am paired in a small office with a
colleague that can be rather difficult at times. We handle a lot
of work over the phone and he can be very loud and
boisterous at times. On top of that, he can tend to get very
upset following certain phone calls with clients. When first
hired and paired in an office with him, I was taken aback by
his behaviour and remained quiet. One day, at the advice of
our manager, I simply talked to my colleague and told him
that I would be very thankful if he could tone his voice down
in our office and to try and use more healthy ways of handling
anger on the job. In the end, this was an approach I should've
used right away as he thanked me for the feedback and told
me that his old officemate was the same as him regarding
how they handled frustration. With him knowing that I didn't
care for that approach, he vowed to be better moving
forward and things are great to this day."
"First and foremost, I consider myself a great team player and
any of my current or past co-workers would echo that same
thought. While I do work great in teams, conflict among
people is always inevitable and I feel that I excel in working
with difficult teammates. A couple of years ago, I was on a
project team with a person that tried to take over meetings
with their own thoughts on processes moving forward and
wouldn't budge for other people's ideas. After seeing a few of
our team members become visibly frustrated during our first
gather, I took it upon myself to talk with this person face to
face. The person became very confrontational with me and
ended up berating the overall knowledge of the members of
the team. I decided that I would let that conversation sink in
with the individual and see how the next meeting the
following week went. When the belittling and combative
behaviour continued, I approached the project lead the next
day to see what could be done. While the difficult decision
was made to remove that person from our project team, I
have no regrets in the approach I took because it was good
for the overall health of the team."
 11. How would you respond to a customer
complaint?
The interviewer would like to be assured that you
can professionally handle customer complaints.
Give an example of a time you helped resolve a
customer's issue.
"A customer called me very frustrated about an
issue with their bank account. I listened and told
them I would be happy to help. I asked more
questions to understand the problem and then
suggested once I had a better idea of what might
solve it. The customer was very relieved and
grateful that I took the time to listen and make
sense of the issue. I plan to provide consistent
customer service in the same way when I work for
Land Bank of the Philippines."
"Each customer complaint is unique; however, I
have been trained to handle them all with the same
method. Listen, be empathetic, and use phrases
such as 'If I understand your concern...' and repeat
their words back to them. This method has always
worked for me."
 12. In the banking industry, customer service is
essential. Give me an example of a time when you
provided excellent customer service.
Think about what customer service means to you.
Making the customer happy and receiving positive
feedback are great examples! Land Bank of the
Philippines wants to hear that you treat customers
with respect and are careful to resolve issues.
Explain some of the elements of customer service
that you possess, like empathy and patience.
"I was working as a bank teller when a woman
came in, upset about her account. I could tell she
needed to vent and I wasn't quite sure what the
actual problem was, so I listened first. Then I asked
questions to figure out what was going on. She was
so appreciative of me because I was able to think
on my feet and troubleshoot to solve the problem
quickly. She even apologized for raising her voice
and thanked me for my patience."
"In my current position as a bank teller, customers
are encouraged to provide feedback via a survey
app, after each in-branch visit. For the past three
months, I have received the highest ranking for
overall customer satisfaction. Delivering excellent
customer service is a must for me, and I look
forward to bringing this level of service to the
customers at Land Bank of the Philippines."
 13. Due to the continued explosion of the digital
world, Land Bank of the Philippines is becoming
more virtual on a day to day basis. What job duties
would you see as being fluent in this role as a Teller
with us?
As banks have adjusted the way they do business
over time to suit the needs of customers that are
becoming more automated and mobile, the
traditional Teller job description has certainly
changed with the advancements in technology.
With this question, your interview is simply looking
to gauge how flexible you would be if hired for this
role because Land Bank of the Philippines will be
relying on the person hired this role to be highly
adaptable in a changing work environment. As you
answer, let your interviewer know that you are
aware of how rapidly the banking industry is
changing and give examples of a time or two you
had to be flexible in your own job duties. Then,
really put thought into what you feel are ways that
the traditional Teller job role has changed and will
continue to change over time.
"As my own personal banking has certainly
changed to the point where I hardly visit a bank
lobby any more and take care of more things
online, I would venture to guess that a Teller is face
to face a lot less with customers than they used to
be and handling more job duties over the phone
and online with customers. I would envision that on
top of traditional withdrawals and deposits, Tellers
at Land Bank of the Philippines are also seen as
advisors to customers when it comes to different
products within the bank. If hired for this role, I
would be excited to be flexible and learn new duties
to become a more complete member of the team
here at Land Bank of the Philippines. In my current
role as a Customer Service Rep, I've had to be very
fluid in my job duties."
"In my current role as a Teller, I've been very
adaptable over the last couple of years as my
current institution moved a lot of services to a
virtual format. I've received extensive training on
ATM troubleshooting for customers using the ATM
in our parking lot. I've also been trained on our
branch kiosks and tablets that customers use for
loan applications and other transactions. But
because many of our elderly customers still prefer
traditional in-person transactions, I've never lost my
touch as a traditional Teller. If hired here at Land
Bank of the Philippines, I'd look forward to being a
flexible Teller that is willing to adapt with changes
moving forward."
 14. We want our advising team at Land Bank of the
Philippines to be happy and healthy. How do you
manage the day to day stress of being a financial
advisor?
The daily stressors of a career in financial advising
can be burdensome, overwhelming and lead to
burnout on the job. To get a sense that you can
handle stress in a safe and healthy manner and be
able to come to work each day with a clean slate,
your interviewer is looking to delve into your
personal life a bit to see how you manage stress.
When answering, you can certainly talk about the
things you do on the job to keep as stress free as
possible, but also be sure to talk about the things
that you do outside of work to avoid burnout. Point
out that you have the resources and ability to care
for yourself to keep you at the top of your game on
the job.
"To begin with on the job, I consider myself very
excellent at handling stress. Being a goal oriented
person, I find happiness in obtaining goals and
consider any necessary stresses in pursuit of a
goal healthy. Outside of work, I am a very active
person that trains for marathons and spends a lot of
time outdoors with my family. I find that these
activities help cleanse my mind and heal my body
to prepare for a new week on the job."
"When I maintain a healthy diet, exercise regularly
and spend as much time as possible outside of
work with my children, any unnecessary work
stresses are put on the back burner and often
relieved immediately. I'm a firm believer in a healthy
work-life balance, even though it can be very tough
to do in our field. Having the ability to answer a
client email or phone call during off hours while
unwinding has made our work lives better as well."
 15. Out of all of our products at Land Bank of the  16. Tell me about your experience in the banking
Philippines, which one would you be most likely to industry.
use? Why?
Share details of your banking experience to show Land
Learn as much as you can about what makes Land Bank of the Philippines you have what it takes to be
Bank of the Philippines stand out above other successful in the field!
financial institutions. Their reputation is their
"When I worked as a bank teller, I learned how to
customer service. They offer a comprehensive
deal with difficult customers and handle a variety of
spectrum of financial products, so if you are
transactions, from ordering foreign money for travel
interested in investments, find out more about what
to removing overdraft fees and educating customers
they offer. Knowledge is power! It will impress your
interviewer and give you an advantage in the
on our products. I used my careful attention to detail
interview process!
to keep my drawer balanced and manage my daily
tasks without error."
"I would be interested in opening a savings account "I have 12 years of experience in the banking
through Land Bank of the Philippines. I want to buy industry, first as an administrative assistant, then a
a house in the next two years, and I would greatly bank teller, and now; a financial advisor. I have
benefit from talking to one of your financial advisors learned a great deal along the way and look forward
about it. It's nice to know that I can do my banking, to putting my experience to work for Land Bank of
investing, and get a loan in the same place that the Philippines."
offers the support I will need to make those big
decisions!"
"Of all your products, I would be most likely to open
a mortgage with Land Bank of the Philippines
because your rates are incredible and you make
the rules surrounding lending easy to understand."

 17. If hired for this role at Land Bank of the

Philippines, how would you help make sound
investment decisions for our clients?
 While certainly an open ended question for you to
run with, your interviewer is really looking to get a
sense that you are resourceful in your decision
making processes and that you don't rely too heavy
on quantitative or qualitative information to make
decisions. In your answer, talk about the sound use
of data while also relying on your experience and
judgement to help in your decision making
processes. As well, if you are open and experienced
in a team based approach among fellow colleagues,
talk about that as well.
"In my current role, we have a great team that
considers many factors in our investment decisions
for our clients. Our engineers have developed
mathematical models that gauge the markets and
their propensity to shift over time. We have a team
of market experts that rely on the new and current
times to predict future fluctuations. As the Portfolio
Managers, we weigh information from all of these
teams to make decisions moving forward and this
allows for the greatest confidence in our overall
decisions."
"While all of our decisions for our clients are based
on assumptions, my experience has taught me to
weigh in many different factors when making
investment decisions. Looking at historical data to
predict futures carries some weight and can be
accurate at times, but having firsthand knowledge of
different businesses and industries like I do helps
put that historical data into perspective when trying
to predict the future. If hired for this position at
Land Bank of the Philippines, I'll have that ability to
make the best decisions possible for your clients."
 19. We pride ourselves on teamwork here at Land
 18. Why would our clients here at Land Bank of the
Philippines want you to be their financial advisor?
As a professional in financial advising, you know
that relationships are built on trust and integrity and
for the business at Land Bank of the Philippines,
this is equally important. For your answer, your
interviewer will be looking how to hear how you
build trust with your clients to ensure that they are
customers for life. In your answer, make sure that
trust and integrity are common themes as you
discuss how you work with each client's individual
needs to build their portfolio.
"Looking back on my career to this point, I can say
with confidence that my success, and the success of
my clients, has been due to my ability to build
trusting relationships. My path for building a
trusting relationship consists of education,
communication and action. I educate each client on
a personal level, I set expectations for them and
deliver on what I say I'm going to do. If hired for
this position here at Land Bank of the Philippines,
you'll be hiring a Financial Advisor that will be
great at bringing aboard new clients as I have many
current clients that I am confident will follow me
here."
"Like in any financial advising relationship,
confidentiality and integrity are of utmost
importance to clients and these are pieces of the
relationships with my clients that I hold in the
highest regard. My clients know that I can be
trusted to safeguard their personal information and
use the best resources possible to help make the best
decisions for them based on their personal
information and situation. I pride myself on the fact
that my clients trust me with their personal
information and your clients will have this trust in
me as well if I'm hired for this position."
Bank of the Philippines and this role in Client
Services relies on teamwork. What are the top
qualities you would bring to a team based
atmosphere here?
At the heart of this question falls your interviewers
need to determine how well you will work with
others on the team at Land Bank of the Philippines.
 You will be working with high level advisors and
managers that are under a lot of pressure to perform
in their jobs and your communications with them
will either alleviate some of that stress or add to it.
To ensure that your interviewer walks away from
your conversation knowing that you are a team
player that keeps the end goals of the company in
mind, focus your answer on your effective
communication skills, your knowledge of
everyone's role on the team and your knowledge of
what your role on the team will be.
"As with any team that I have worked on in the past,
my priority is knowing that everyone has an
important piece in the overall success of the team.
In customer service, this is knowing who to contact
with the right questions and who to guide customers
to when needed. This ensures that our work is done
efficiently on our end of things and that our
customers are handled efficiently and effectively. If
hired here at Land Bank of the Philippines, my first
goal would be to get to know everyone on the team
that I would work with, what their roles are and how
to best communicate with them."
"My top quality is my ability to communicate, both
verbally and through writing. I have excellent
interpersonal speaking and listening skills and my
past colleagues have always appreciated this. Here
at Land Bank of the Philippines, your clients would
appreciate this in my work as well. I am a very
efficient and effective written communicator as well
and this would be very beneficial at a company like
Land Bank of the Philippines, where your offices
are spread throughout the country and I can imagine
that email communication is vitally important."
 21. What is the highest level of mathematics that
 20. At Land Bank of the Philippines, we expect our
advisors to be available to speak with clients in
person, over the phone and through email. What
are your experiences in working with clients
through different communication methods?
Customer interaction is the name of the game at
Land Bank of the Philippines as they rely on
excellent customer to service to retain and grow
their client base in a cutthroat market. For this
question, your interviewer is looking to get a sense
of how you use your communication skills to your
advantage in your work and how those skills will
benefit Land Bank of the Philippines. As you
answer and talk about your experiences in
communication methods, try to show that you thrive
on client interactions and have the ability to be both
persuasive and trusted with those interactions.
"Looking back on my career, I can honestly say that
success as an Advisor is really due to my passion
for finance and my desire for interactions with other
people. Being a people person at heart, I love
working with clients in any way possible. My
communication style with clients is to get to
personally know them so I can relate my advising to
them personally. While I definitely prefer to interact
with my clients face-to-face, I do have a lot of
experience communicating both over the phone and
email as well. If hired for this position, you'll see
very quickly that I have excellent writing skills."
"As you can see from my resume, I have taken
advanced training courses in public speaking and
written communication to help further me in this
career field. In my early days in finance and making
the move to financial advising, communication
skills were my area that needed the most
professional development. Today, I am confident in
my abilities to work one on one with clients directly
in person, over the phone or through email and have
experience handling clients in all three ways. In my
current role, I'd estimate that over 50% of my
interactions are through email with the remaining
interactions split between face-to-face meetings and
phone calls."
you completed during any of your schooling?
Working as a Teller for Land Bank of the
Philippines will require you to have pretty basic
math skills and the ability to count cash in an
accurate and efficient manner. For this question,
your interview will be looking to hear that you have
completed at least some levels of high school math
and did so with ease. In your answer, while you
discuss what levels of math that you have
completed during your education, be sure to
explain how your mathematical skills will be able to
apply to the job that you are interviewing for. Make
sure that your interviewer walks away from your
conversation confident in your abilities.
 "As you can see from my resume, I have an
Associate's Degree in Marketing and during my
coursework at XYZ Technical College, I took both
college level statistics and financial accounting
courses. With both of these classes, I am confident
in my ability to handle and count large sums of
cash and also operate account software if required
for the job here at Land Bank of the Philippines."
"During my final year of high school a few years
ago, I completed my final semester of Algebra II
with an A- grade. Through my years of Algebra I
and Algebra II during high school and with my retail
experience prior to this interview, I feel comfortable
with all of the accounting related duties that I would
handle in this role with Land Bank of the
Philippines."
 22. What experience do you have in multitasking
 23. In your opinion, what are the benefits of
different duties in any of your prior work
experiences?
As a Teller with Land Bank of the Philippines, you
will be relied upon to have excellent organizational
skills when handling multiple tasks throughout each
workday. Oftentimes, customers can have multiple
transactions that must be process and your job will
be to ensure that the needs of the customer are
handled accurately and efficiently. To gauge your
ability to handle this, your interviewer is looking for
you to describe a time that you had to be a great
multitasker on the job. As you answer this question,
be sure to point out the organizational skills that
you used to ensure that all of your duties were
handled with ease. If you are a new graduate, it is
okay to talk about multitasking in your school or
personal life as long as you see it is relevant to
proving how you can utilize those same skills in this
role.
"In my current role as an Administrative Assistant, I
often am juggling multiple tasks at one time. While
handling schedule coordination for five different
managers at my company, I'm also working on
setting up many different organization wide
meetings where I'm required to send multiple
communications out at the same time. To keep
myself organized when handling many things at
once, I utilize both my Outlook calendar and a
written checklist to ensure that all tasks are getting
done in a timely manner."
"During my years working in the restaurant industry,
I became an expert on handling many tables of
customers at once. While juggling the order of all of
these customers, I also had the responsibilities of
manning the cash register at times. This experience
really helped me with accurately recording
customer orders on my order pad. I also developed
what I would call a multitasking mind by training my
brain to keep all of my customers orders at the top
of my mind. I think my years in that industry will
translate well to the Teller role here at Land Bank of
the Philippines"
banking with Land Bank of the Philippines?
The interviewer wants to be assured that you have
done your research on Land Bank of the
Philippines. Review their website to find out more
about their products and services.
"I always have a great experience whenever I visit
one of your branches. As a customer of Land Bank
of the Philippines I am impressed by the
consistency and care of the bank tellers. I also love
how easy it is to access my account online and
make updates to my credit card whenever I travel.
The level of service that is demonstrated in Land
Bank of the Philippines values is evident."
 "After researching Land Bank of the Philippines
products, and what your customers are saying, I
believe that the benefits of banking with Land Bank
of the Philippines include low fees, no fuss banking,
and no sales pitches. Your organization is genuine
and has an interest far beyond the bottom line."
 25. At Land Bank of the Philippines, we pride
 24. If hired for this role here at Land Bank of the
Philippines, how would you manage your daily
tasks on the job to ensure that your work is
completed in a timely and efficient manner?
Your interviewer is posing this question to gain
insight into how you use resources and
technologies to keep you on track in your work and
to also get a sense for how you prioritize the small
details in the work that you do. As you answer the
question, be very specific as you describe your
ability to multitask many duties throughout a given
work day and talk about the tools that you use to
keep yourself on track in your work. As you talk
about this process for yourself, don't lose sight of
your focus on the small details in your work and
discuss why doing things in detail is important in
the work that you do. Make sure to talk about real
world examples that you've used in the past that
you feel would be helpful in this role as a Teller with
Land Bank of the Philippines.
"I consider myself to be highly organized in my
work and I do this by using my calendar
and task functions within Microsoft Outlook. I
schedule time each day for my daily tasks and it
doesn't take me very long to have a quick
understanding for how much time is needed to
complete the routine tasks on a daily basis. I
always make sure to allow for enough time for each
task to be done as thoroughly as possible. Then,
for the tasks that pop up from time to time, I always
make sure that I add those to my to do list quickly."
"In my current role, I print a daily checklist of my
duties and begin working on that list as soon as my
day starts. Some of the tasks have a prerequisite
task that day, so I have my checklist prioritized by
needs from the top. I have found this method to be
extremely useful in helping me make sure that my
duties are handled each and every day and I
wouldn't hesitate to utilize something similar if hired
for this role with Land Bank of the Philippines"
ourselves on providing the best overall customer
experience. Talk about your customer service
experience and explain why it will help our clients
here.
In the financial services industry, overall client
experience is a major predictor of business growth
and the team at Land Bank of the Philippines takes
the overall client experience seriously. For this
question, your interviewer will be looking for you to
expand upon your customer service experience
past what they can see from your resume. To seal
the deal for your interview, try to talk about times
that you have went above and beyond the call of
duty to provide the best service possible for a
customer.
 "Over the past five years in my current role in
customer service, my number one mantra has been
to create the most personalized experience possibl
for each person. I have done this by taking the time
to get to know the customer, find out what their
needs are and creating an experience unique to
them. Where my time in automotive sales has really
prepared for this role with Land Bank of the
Philippines is in this approach. If hired for this role, I
know that I will be relied upon to use open and
honest communication skills, time management
skills and to take a empathetic and personalized
approach with each client and I can definitely be
relied upon to do that."
"In my years in a front facing customer service role,
I've prided myself on being the face of the
franchise. More often than not, my interactions with
customers can be the difference between a repeat
customer and a person who never comes back
again. To ensure repeat customers, I make sure
that I am knowledgeable about our products and
services, I'm proactive with their needs and I'm
always accountable for any mistakes that are made
on my organization's side of things. If given the
opportunity to join the team here at Land Bank of
the Philippines, I will work hard to be highly
educated in your services and be proactive and
accountable in every interaction that I have."
 26. The clients of a financial firm like Land Bank of
the Philippines can display an arrange of emotions
when they work with our Client Services team. How
would you handle a situation where a client was
very angry?
 27. What customer service experience do you have
that would greatly benefit the customers at Land
Bank of the Philippines?
As the face of the organization for a lot of customers
that will come through the lobby and drive-through of
Land Bank of the Philippines, your interviewer expects
that you'll be able to bring your A game to the job every
Whether due to a large amount of money lost on the
market or a client feels they were ill-advised by an
Advisor, your job as a Client Services
Representative will at some point or another deal
with a very angry client. For this answer, your
interviewer will be looking to hear that you do what
is necessary to stay calm and stay focused on
finding a resolution. If possible, use a specific
example of a time you had to do exactly this and
explain how effective communication was critical in
making the situation right for the client.
"As you can see from my resume, I've spent the last
three years in customer service relations for a large
insurance company. As you can imagine, a large
majority of my customer interactions were with
upset customers. I've been called names that I can't
repeat here in this interview and my key to working
through these situations was to remain calm and not
take things personally. Like the financial world, the
insurance business is a very life altering experience
and a loss or damage to an item is very stressful. I
tried to put myself in the customers shoes, see
things from their perspective and do my best to ease
their situation. In this role with Land Bank of the
Philippines, these same skills would be vital for me
to find solutions or the right person to talk to if
needed."
"First and foremost, an active listening approach is
the first step to lowering the tension from an angry
customer. A couple of months ago, we had a very
angry customer come onsite to complain about a
defective product that cut his hand pretty badly. The
customer came onsite to complain even before
receiving emergency care, which was apparent that
he needed. First, I let him release his anger and it
was not a pretty sight. Then I calmly repeated back
what he had said and then explained what our policy
allowed me to do at that time. Looking back, my
sincere approach and calm demeanor helped calm
him down and later that day, my manager had a
formal complaint sent to the manufacturer and we
were assured that they'd be in contact with the
customer."
day when it comes to customer service. To get an idea
of your customer service experience, your interviewer is
asking this question. As you prepare for your
interviewer, try to think of customer service experience
you have that would most apply to being a successful
Teller. Talk about your duties when it came to serving
customers and putting a smile on their face with each
interaction that you had. Don't hesitate to use a real
world example of a time you went the extra mile to
provide the best service possible.
"Being a people person by nature, I've always downright mean about their products. I can imagine
thrived in roles that put me face to face with that in a bank setting, upset customers can be at
customers at any place of employment. During my their worst because finances are one of the most
high school years, I was a waitress at a local stressful things for people and I would be very
restaurant on the weekends. During these busy confident in my ability to work with those
times, I quickly learned how the little things can go customers."
a long way with customers that I would see on a
regular basis. Knowing their usual drink orders and
little things about them helped spark great
conversations with them and, ultimately, their
overall satisfaction with their dining experience. If
hired here with Land Bank of the Philippines, I'd
look to bring that same customer service attitude to
your team."

"My current role in a large call center places me on

the phone with consumers that are usually having
either technical issues with our products or just
overall unsatisfied with our products. Over the past
two years in this role, I've learned how reflectively
listen to customers that had a negative experience
and how to quickly troubleshoot their problems with
ease. As well, I've grown a very thick skin to not
take things personally when consumers are