Interviwer: Ilse

Applicant: Doris

I: Hello, My name is Ilse Mendez

I’m the manager of Human Resources

A: It’s nice to meet you.

I: Please have a seat

A: Thank you

I: According to your resume, you have several years of customer service experience.

A: Yes, I've had 3 years of experience with customer service.

I: Tell me about your qualifications?

A: I can deal with though clients, I have excellent interpersonal skills, I am well organized. I speak 2
languages, English and Spanish

I: I see that you have excellent references. Would you like to ask anything about the job?

A: Yes. What are the responsibilities in this position?

I: We are seeking for a person with excelente customer service, efficient and effective when
solved problems.

A: Ok excellent, I would like to know about the working hours and benefits?

I: The working shift is from 9:00 to 6:00, with an hour off for lunch. We provide medical coverage
and a three-week holiday per year.

A: That´s very Good. When does the job start?

I: We’re hoping the successful applicant can start at the beginning of next month. We’ll finish our

interviews tomorrow and make a decision by the weekend. We’ll contact you next week.

A: Thank you very much. It’s been a pleasure meeting you. I look forward to hearing from you soon

I: Thank you for coming in to see us, Miss Doris.