YES

Very good. I came across your profile in

Career Builder/ Monster and I would just
YES want to verify or update some
information reflected in it. Is it a good
time to talk?

Hi! This is Arden from

PSG Global Solutions. I'm NO
calling for Carlo, is this
he?

YES

Oh, do you happen to know him/her and

NO which phone number do you think I can
reach him/her?

NO
 Very good. Anyway (NAME), this
call is recorded for training and
quality purposes.

If asked if you are from an Agency:

- Yes, PSG Global Solutions is a Staffing
Partner and we provide hiring services for
different companies and
industries across the US.

If asked, “Where are you located?”

(ADLIB ON REASON, BE EMPATHIC) - PSG’s Headquarters is located in Marina
del Rey, CA.
This wouldn't take a while, I'll just
verify the information that I have If asked further
here in our database. Do you still - We actually provide direct hiring for PSG
mind? for openings all over the US.

If probed further
- My physical location is actually in the
Philippines. (Provide additional info here
if necessary.) Shall we
continue?
Great, can you give his/her best
number for me so that I could If candidate objects
reach him/her? - Politely exit the call

Oh, I’m sorry, I probably have had an

incorrect number. Anyway, if you know
someone who needs help in looking for job
opportunities, you may refer them to me
and I'll be glad to help them in finding the
best job suitable for their own job
preferences. Do you have anyone in mind?
 Verify

1. Contact number - I reached you at this

number 301-882-5792, is this the best
MUST-DO: number to call you?

YES 2. Mailing Address - 2092 Del Dew Drive,

Anyway, -----------, this call is Mount Airy, MD 21771
- for me to be able to check on your
recorded for quality and possible preferences on work commute
training purposes.
3. E-mail address - alternate contact in
case I don't reach you on phone
Also, rest assured that any
information that I verify will
be dealt with utmost
confidentiality.

NOTE: Make sure you direct

the candidate to agree on
validating the information. ***ASK FOR REFERRAL AND CLOSE CALL
POLITELY***

NO Oh, I understand. If you know someone who

needs help in looking for job opportunities,
you may refer them to me and I'll be glad to
help them in finding the best job suitable for
their own job preferences. Do you have
anyone in mind?
 YES
That's great. It's really hard to find job
these days. I just want to update your
work preferences in our database so
YES when your job preferences change in the
future, I will be of assistance in landing
you a job best suitable to your
preferences. Will that be good?

Are you currently NO

employed?

YES
Oh, I got that. Don't worry, I will be glad
to be of help in finding you the best
NO opportunity suitable to your skills and
preferences. Will that be good?

NO
 Great! So let's get a run through your current
employment.

Verify the following:

1. Position
2. Company
3. Tenure
4. Task

Should you wish a career change, what do you think

is your:
***5. Target Position
6. Target Pay Rate
7. Other preferences (location, employment type)

***ASK FOR REFERRAL AND CLOSE CALL Thank you for that
POLITELY***
information ---------, I
Oh, I understand. If you know someone guess I have gotten the
who needs help in looking for job
opportunities, you may refer them to me things that I needed and
and I'll be glad to help them in finding the
best job suitable for their own job
I'm already through
preferences. Do you have anyone in mind? updating your profile in
our database.
Great! So what are your:
1. ***5. Target Position
6. Target Pay Rate
7. Other preferences (location,
employment type)

This will just take few more sec. I'll just take note of
these so come a time that I have come across a
position that best suits you, I'll contact you right
away.

NOTE: Persuade the candidate more and direct

him/her to giving work preferences.

MUST-DO (Referral):
By the way, ------------, If you
know someone who needs
help in looking for job
opportunities, you may refer
them to me and I'll be glad to
help them in finding the best
job suitable for their own job
preferences. Do you have
anyone in mind?
REBUTTAL FOR REFERRALS
“Everybody I know is all set / employed / not
looking…”
- “That’s fine. I’m not just after those people
who are looking. I mean, your friends don’t
have to apply to this particular
opening, but I just want to start a relationship
with them in the event their circumstances
change in the future. I’m sure
they’ll appreciate that. So, who were you
thinking about?”
“I can’t think of anyone / don’t know
anyone…”
- How long have you been working in your
field? (wait for a response) That’s great! We
are actually working on multiple
openings within your discipline. Given your
expertise, you must know a group of
exceptional individuals such as yourself.
Which top 3 come to mind?
“I need to touch base with them first…”
- No problem at all. You know, I can actually
approach reaching out to them in a couple
different ways. The first one is for me
to give them a call and tell them I got their
information from you - - which you might not
be comfortable doing. Another way
is for me to tell them that I got their
information through a confidential search. Do
you have a preference?
 Okay, --------------, thank
you for the information
that you've given me.

Optional:
So just a brief run through
to your work preferences,
(Have a brief review of his
notable work
preferences)

Again, I'm Arden, and I

hope to hear more from
you soon. Goodbye!