HOUSEKEEPING ASSESSMENT –

TEST 2
(Each question carries ½ mark. Total marks20)
Student’s Name:

Batch Code: Centre:

Guidelines: Students to attempt the below questions for getting PASS/

MERIT/ DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A co-operative attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel.
3. Another name for a cupboard is closet _.
4. The Housekeeping department is a operationalcentre.
5. The control desk is in-charge of the Housekeeping department.
6. A cabana is a room near the swimming pool.
7. A triplet is a room meant for three persons.
8. The executive suite has a work station set up in the living room.
9. The control desk _
section looks after Lost & Found guest property. 10.The room attendants
is responsible for checking guest rooms. 11.The room
attendant keeping all room linen and supplies on a _ daily basis .
12. Pen and pencils are items placed in a Stationery Folder.
13. Flower arrangement is the art of arranging flowers and foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: Housekeeping
2. Housekeeping keeps strict control of which keys.
Guest Room Keys Master Keys
Write the correct choice: Guest Room keys

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: Room Attendant t

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of Personal hygiene
Personal hygiene Premises hygiene
Write the correct choice:

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: Houseman

8. This room has a balcony attached to it. Standard

Room Lanai
Room
Write the correct choice: Lanai

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: Studio room

10. This section of Housekeeping keeps control of Master Keys.

Horticulture Control Desk
 Write the correct choice: Control desk

11. This section of Housekeeping is responsible for providing clean linen.

Linen room Laundry
Write the correct choice: Laundry
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: Horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. Housekeeping is responsible for cleanliness, maintenance, aesthetic
unkeep of rooms, public areas, back areas and surroundings .

2. Name the two additional services offered to a guest by Housekeeping?

Ans. Laundry And food & bevarages are the additional Services Offered to a
guest by housekeeping .

3. What does a room mean to a guest?

Ans. To a guest Room means comfort, cleanliness, privacy, hygiene, safe&
security.

4. Who heads the Linen Room?

Ans. Laundry Supervisor

5. What is ‘linen’?
Ans. Linen is a type of fabric which used to make pillowcases bedsheets table
covers etc.

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Guest room generates direct revenue.
7. Define ‘Penthouse Suite’?
Ans. It is a luxurious flat or set of rooms at the top of a tall building.

8. Define ‘Twin Room’?

Ans. Twin room is a room that has two separate beds and sleeps two people
only.

9. What are the functions of the Horticulture section?

Ans. It provide fresh flower bouquet to the guest if required and do flower
arrangements.

10. List 3 items of furniture kept in a hotel guest room?

Ans. Bed, sofa and table.

11. List 3 guest room amenities?

Ans. Television, Air conditioner and wi-fi.

12. List 3 bathroom amenities?

Ans. Soap/shower gel, shampoo, conditioner And towels.

13. Generally how many sheets are used to make a bed?

Ans. Three sheets are used to make a bed.

14. Name any 3 types of flower arrangements?

Ans. Horizontal, vertical and Triangular .