VANESSA LOZA

Madera, CA 93638
15595177564
cheeckiegrl@sbcglobal.net

PROFESSIONAL Dedicated Pharmacy Operations Manager enthusiastic about helping diverse people and
SUMMARY offering experience with regulatory requirements. Knowledgeable in the area of Pharmacy
operations and customer service .
Skilled at improving processes, maximizing team productivity. Goal-driven professional well-
versed in recruiting, training and managing employees. Highly organized and hardworking
with excellent planning and program management skills.

SKILLS
Inventory and restocking Direct Patient Care
Training and mentoring Staff Management
Drug utilization review Immunizations
Drug inventory management Patient education and counseling
Medication dispensing Drug safety
Pharmacy operations management FDA Drug Safety Guidelines
Team Building Safety and compliance
Medicare and Medicaid process Quality assurance
Medication Therapy Management Relationship building and retention
Operations management

WORK HISTORY Pharmacy Operations Manager • Walgreens

May 2021 to Current
● Trained pharmacy interns and newly hired pharmacy technicians.

● Offered patients and patrons information on various immunizations.

● Evaluated patient histories to assess medication compliance and spot issues such as
doctor shopping or excessive usage.
● Removed trash and straightened counters to keep pharmacy area clean and neat.

● Communicated with patients, ensuring that medical information was kept private.

● Protected drug inventories from damage or theft by establishing and enforcing clear
pharmacy security policies.
● Supervised team of 4 pharmacy technicians.

● Recommended OTC devices or medication options to help mitigate individual

symptoms.
● Ordered all pharmacy supplies and kept check on inventory levels.

● Discussed medical histories with patients in effort to provide most effective medical
advice.
● Implemented procedures necessary for compounding, mixing, packaging and labeling.

● Collaborated with store manager to maintain daily operations.

● Developed policies and procedures for effective pharmacy management.

● Compared prescription details against safety standards and insurance requirements to

 support patients.
● Recruited, hired and trained all staff, providing direct supervision, ongoing staff
development and continuing education to employees.
● Recruited, hired and coached employees to offer high-quality, cost-effective care to all
residents.
● Introduced and implemented new testing and interpretation procedures to maintain
standards of care and meet quality assurance benchmarks.
● Developed and updated policies and procedures, maintaining compliance with
statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits
administration and general liability.
● Motivated and supervised 4 other Pharmacy Technicians in delivering quality patient
care.
● Knowledge of processing of Prior Authorizations and billing of major medical
insurances
● Experience with Microsoft Office, Excel and Outlook

● Knowledge of NDCs, brand/generic medications, ICD-10 and HIPAA

Senior Pharmacy Technician • Walgreens

September 2006 to Current
● Stocked, labeled and inventoried medication to keep accurate records.

● Restocked pharmacy shelves with current merchandise to drive consistent peripheral

sales.
● Coordinated verification and filling of more than 300 daily prescriptions in fast paced
pharmacy environment.
● Solved customer problems in-person or over telephone by providing assistance with
placing orders, navigating systems and locating items.
● Communicated with prescribers to verify medication dosages, refill authorizations and
patient information.
● Reviewed and verified customer information and insurance provider information.

● Set up and modified patient profiles to include current information such as medications
and insurance details.
● Resolved non-routine issues like third-party billing, computer system and customer
service issues.
● Supervised 4 pharmacy technicians and coordinated day-to-day assignments.

● Consulted with insurance company representatives to complete claims processing,

resolve concerns and reconcile payments.
● Maintained proper drug storage procedures, registries, and records for controlled
drugs.
● Counted, measured, and compounded medications following standard procedures.

● Answered incoming phone calls and addressed questions from customers and
healthcare providers.
● Helped pharmacist clear problematic prescriptions and address customer questions to
keep pharmacy efficient.
 ● Collected co-payments or full payments from customers.

● Ordered medicines daily to replenish stock and increase inventory in anticipation of

need.
● Provided answers to inquiries from patients, healthcare professionals and physicians
regarding drug formularies
● Communicated with patients to collect information about prescriptions and medical
conditions or arrange consultations with pharmacists.
● Welcomed customers to pharmacy and answered questions relating to prescriptions
and over-the-counter products.
● Located and measured medications according to prescription information, making
modifications as instructed by pharmacists and providers.
● Calculated dosage, filled prescriptions and prepared prescription labels with absolute
accuracy.
● Monitored ordering of pharmacy medication stock to maintain streamlined inventory
and low overhead.
● Processed over 300 prescriptions per day in busy pharmacy achieving decreased
customer wait times and maintaining excellent customer satisfaction.
● Performed various pharmacy operational activities with strong commitment to
accuracy, efficiency and service quality.
● Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side
effects, interactions and refill instructions.
● Verified patient data and billing information to discover and resolve erroneous bills due
to system errors.
● Generated prescription labels, verifying accuracy of patient and medication
information.
● Led team in interpreting, typing, validating, and filling prescription orders

● Resolved non-routine issues like third party billing, computer system and customer
service issues.
● Reduced supply shortages by carefully monitoring inventory and submitting
replenishment orders before depletion.
● Conducted drug product reviews and assisted Pharmacists and staff in drug inventory
management.
● Coordinated with physicians and insurance agency representatives for speedy
resolution of prescription discrepancies.
Senior Cosmetics Associate • Walgreens
February 2005 to September 2006
● Participated in and completed product knowledge training.

● Managed transactions at cash register with accuracy and efficiency.

● Assisted customers with product and services selection and information.

● Maintained store organization, visual display and store sets.

● Managed efficient cash register operations.

 ● Answered customer questions about products and services, helped locate merchandise
and promoted key items.
● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing
shortages.
● Created inviting environment for customers by maintaining store organization and
cleanliness.
● Opened, shelved and merchandised new products in visually appealing and organized
displays for optimal sales promotions.
● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Listened to customer needs and desires to identify and recommend optimal products.

● Built customer loyalty and retention by delivering excellent shopping experiences.

● Developed strong rapport with customers and created positive impression of business.

● Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service / Photo Department Associate • Walgreens

July 2001 to February 2005
● Promptly responded to inquiries and requests from prospective customers.

● Responded proactively and positively to rapid change.

● Applied highly effective selling skills while properly engaging and presenting solutions
to customers.
● Investigated and resolved customer inquiries and complaints quickly.

● Recommended products to customers, thoroughly explaining details.

● Improved sales abilities and product knowledge on continuous basis to provide optimal
service and achieve quotas.
● Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
● Recommended, selected and helped locate and obtain out-of-stock product based on
customer requests.
● Maintained up-to-date knowledge of product and service changes.

● Optimized customer support by establishing collaborative service environment.

● Provided ongoing guest service.

● Delivered exceptional customer service to every customer by leveraging extensive

knowledge of products and services and creating welcoming, positive experiences.
● Maintained clean and orderly checkout areas by mopping floors, emptying trash cans
and wiping down surfaces.
● Collaborated with sales team members to stay current on inventory levels, complete
accurate orders and resolve item issues.
● Sought ways to improve processes and services provided.

● Developed highly empathetic client relationships and earned reputation for exceeding
service standard goals.
● Provided excellent customer care by responding to requests, assisting with product
 selection and handling ordering functions.
● Collaborated with staff members to enhance customer service experience and exceed
team goals through effective client satisfaction rates.
● Managed timely and effective replacement of damaged or missing products.

● Monitored cash drawers in multiple checkout stations and maintained adequate cash
supply.
● Exhibited high energy and professionalism when dealing with clients and staff.

● Trained new personnel regarding company operations, policies and services.

● Delivered prompt service to prioritize customer needs.

● Trained staff on operating procedures and company services.

EDUCATION General Education • Modesto Junior College

Modesto, CA
Biology • California State University - Fresno
Fresno, CA
Biology • Fresno City College
Fresno, CA
Public Health • Long Beach City College
Long Beach, CA
Health Sciences • Arizona State University
Tempe, AZ
Bachelor of Science - Health Sciences • Los Angeles Pacific University
San Dimas, CA • Expected in May 2024
Medical Coding Specialist - Medical Coding • Santa Barbara City College
Santa Barbara, CA • December 2021
Pharmacy Technician Certification - Pharmacy Technician • Boston Reed
Merced, CA • June 2005