Core Competences

Competence Leve Description

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Customer Service 1 Have sympathy for others and care for surrounding
Orientation (CSO)
2 Have willing to help others in horizontal job position

3 Have empathy for others who are both in vertical and horizontal job position

4 Have empathy and able to help overcoming others’ (both in vertical and horizontal job
position) difficulties
5 Manage to build deep empathy for all co-workers and socialize the importance of being care
for each others in the company
6 Manage to build deep empathy for all co-workers and socialize the importance of being care
and help each other in the company. Also make sure that the CSO competence is adopted as
well in the whole division.
Achievement 1 Have clear short term target and to-do list for themselves to finish their job on time
Orientation (ACH)
2 Have clear short term target and detailed to-do list for themselves to finish their job on time
and achieve the best result
3 Have clear intermediate to long term target and detailed milestones that have to be achieved
by team in a period of time
4 Have clear intermediate to long term target and detailed milestones in various conditions that
have to be achieved by team
5 Manage the team to achieve the most expected result and have clear long term target and
detailed milestones which represent better performance from one to another period of time
6 Manage the team to achieve as many high performance as possible through clear long term
target and detailed milestones which represent significant improvement to company’s
performance from aspect which is related to division
Organizational 1 Effort to be active. Make an active effort to adjust and respect organizational norms for
Commitment (OC) yourself.
2 Model "being a good citizen of the organization" Show loyalty, awareness to help colleagues
fulfill their duties, respecting power holder / decision-maker desires.
3 Express benefits and pledge. Understand and support the organisation's mission and goals. To
align personal needs with organizational needs, understand the need to work together for
greater outcomes.
4 Self-sacrifice. Placing the organization's interests above personal interests and desires, career
status and family interests.
5 Make unpopular decisions for the benefit of the company although it is controversial.

6 Sacrificing something for the company's good. This is a short-term sacrifice, but this is very
good for the company's long-term survival. Like voluntary salary reduction, or taking on
more work. And ask others to make sacrifices in the wider corporation's interests.
 Functional Competency

Competence Leve Description

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Information 1 By asking questions. Ask questions directly to those provided or persons directly involved in the
Seeking (INFO) situation, even if these persons are not physically present in the situation in question, consult with
available resources. Before taking action, even superior will make an effort to collect information
available.
2 Investigate in private. Move on your own to see planes, factories, ships, consumer installations,
business loan applications, classrooms, paper or other issues. Ask the people you're closest to the
problem that other people usually ignore.
3 Dig deeper. Ask a series of questions, far beneath the surface, to find roots problems or
background situations.
4 Contact the other party. Contact other parties who are not personally involved to find out about
their perspectives, background information and also experience.
5 Do research. Over a period of unlimited time, undertake systematic efforts to obtain the required
data or feedback, or conduct formal research through newspapers, magazines, and other media.
6 Using your own way of doing business. Plan on habits and how to work in gathering different
kinds of information. (can be done by regular informal meet
ing, management by walking around, etc.)
Relationship 1 Be friends but only as a partner. More likely strangers but work in the same place.
Building (RB)
2 Be friends but only as a partner. Treat others as partners and only make contact in a formal
situation.
3 Sometimes do and expand the relationship in an informal situation such as eating or drinking
coffee together during break.
4 Doing something to expand the relationship in a formal and informal situation together. Glad to
do bonding activity or work together.
5 Take care and treat employees and the whole company as best friends. Have a deep relation and
trust between employees.
6 Take care and treat employees and the whole company as family. Feel comfortable in every
situation and warm feeling in company.
Self-Confidence 1 Impressive or self strength. Make decisions without regard to disagreement other than those
(SCF) authorized. Take responsibility for mistakes, learn from mistakes, analyze performance and want
improve it
2 Can easily make decisions very rationally and without hesitation. Very brave because of learning
from mistakes.
3 Expressing confidence in their abilities. See yourself as an expert, organisator, or prime mover.
Compare yourself to others expressing confidence based on consideration of his own abilities.
4 Showing confidence. Put yourself clearly in a conflict. Doing actions to prove what has been said.

5 Accept challenges willingly. Feel happy with challenges, search greater responsibility without
being asked.
6 Put yourself in something that is very challenging,Take on a challenging task and challenging
boss or consumer.
 Functional Competency

Competence Leve Description

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Organizational 1 Know and understand the formal organizational structure, operational management standards,
Awareness (OA) company regulations and also the chain of command and power or authority of the
organization.
2 Understand the informal structure of the company and can apply this knowledge when the
formal structure does not function as well as desired
and can also use their own network to get information or communicate.
3 Understand the culture and state of the company Is keenly aware of group norms and the way
things have been customarily done and also recognizes and uses the organizational culture and
language, etc.
4 Understand organizational or company politics, by use this understanding to build coalitions
and consensus around the organization’s vision,
priorities and agendas.
5 Know and be able to Understand the issues behind the organization, by addressing these issues
positively, wisely, and also maintaining the good name of the company in accordance with
what must be done as an employee
6 Know, understanding, have active participation, and paying attention to long-term corporate
issues also understands and can overcome the reasons for ongoing or underlying
organizational behavior, problems, opportunities or political forces that affect the
organization.
Interpersonal 1 Know the message or the atmosphere. Able to know what’s the message or how’s the
Understanding (IU) atmosphere.
2 Understand the message and the atmosphere. Able to identify the situation, what's the message
and how’s the atmosphere.
3 Able to know and understand the situation deeper than before to identify the situation.

4 Able to know and have a better understanding. Able to identify the situation, what's the
message and how’s the atmosphere well.
5 Well-known the complex situation and the motive behind it. Able to identify the situation,
what's the message and how’s the atmosphere.
6 Have the ability to know and a better understanding of how to react properly in every
situation. Having a high level to understand the whole situation including the motive to take
proper action and control the situation.
Self-Control (SCT) 1 Resist the temptation and control yourself to
do not react negatively or act improperly.
2 Control emotions. Vent your feelings with very anger, frustration and stress, but do not do
destructive actions both for yourself and other people.
3 Be calm, want to be very angry, feel frustrated, or stressed out, but controlling expression and
action calmly.
4 Refrain from carrying out acts that are not good and emotional actions

5 Act calm when feeling strong emotions such as anger when doing a job

6 Manage stress levels effectively and can continue to function in a constructive and productive
response even in stressful situations

Functional Competency

Competence Leve Description

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Concern for 1 Work carefully in accordance with supervisor's direction
 Order (CO) 2 Shows concern for the regularity and clarity of doing work by working independently (initiative)
carefully to produce clarity.
3 Meet the standards of personal work quality at the same time try to monitor the standard work of
people other in a group to ensure that the work appropriate applicable standards.
4 Evaluating personal performance results regularly to achieve work quality improvement

5 Evaluating personal and group performance results regularly to achieve continuous improvement
in work quality
6 Create and develop systems that aim to improve performance results on an organizational scale at
regular intervals to achieve continuous improvement in the quality of performance results
Analytical 1 Able to solve problem / assignment / task that is given
Thinking (AT)
2 Able to see the connection between parts in basic problems. Able to make a simple cause and
effect conclusion. Identify plus and minus of an action.
3 Know the consequence of a simple action. Able to connect the dots in a problem, look forward to
solving the present situation, knowing the consequences of an action.

4 Able to outlining the problem into parts that are easier to understand. Formulate cause and effect
structure of a problem, to finally plan and analyze complex problems.
5 Able to weigh a problem, to know priority. Able to solve the problem with creative and advanced
technique. Able to make several alternative solutions to outcome problems.
6 Analysing super complex problems and making a solution to overcome them. Organizing,
planning, and sorting some action that is related to problem solving.
Teamwork (TW) 1 Participate wholeheartedly, support joint decisions in the team, complete their assignments, and
act cooperatively within the team.
2 Helping others to know the process inside the team, by sharing useful and relevant information.

3 Show positive expressions by showing respect for team members' contributions.

4 Ask for opinions and be a reservoir of ideas and new ideas from team members.

5 Respect and appreciate the work and contributions made by the members in the team. Creating a
positive and friendly atmosphere within the team.
6 Maintain the continuity of the group, increase competence, cooperation, and group courage.

Managerial Competency

Competence Leve Description

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1 N/A
 Team Leadership 2 N/A
(TL)
3 Has the confidence to involve others in support of a particular goal and behave fairly to every employee and
partner
4 Lead the team to implement the company's program and also motivate the whole team by assigning work
based on the ability level effectively
5 Inspire the team to achieve long-term goals and also provide facilities needed by each employee in the work
process.
6 Always provide support as a leader and remind the vision, mission of the company and also provide a good
example to his subordinates.
1 N/A
Directiveness (DIR)
2 N/A

3 Ordered straightforwardly and firmly. Provide detailed guidance on a plan, making many alternatives
that can be chosen if the plan cannot be implemented.
4 Have a standard work performance, monitor work in accordance with standards that have been made.

5 Dare to reprimand if the performance is not in accordance with the standards.

6 Dare to give the consequences of inappropriate behavior, using punishment and reward methods.

1 N/A
Developing Others
(DEV) 2 N/A

3 Able to encourage subordinates, communicate well, justify subordinate, and embrace subordinates

4 Able to encourage subordinates more, communicate well, justify subordinate, and embrace subordinates
more.
5 Have excellent communication, able to justify, able to identify a mistake, and able to encourage subordinates.

6 Able to justify and teach what is right, able to identify root cause of some mistakes, and have excellent
communication. Able to encourage in any situation.

JOB ANALYSIS
Job ID Date

Job Title Manager Created by

Job Class Approved by

Job Division Revised Date

Summary the Job Description

Phrase: PLACE + Business Process + Performance Indicator

Task & Performance Indicator

TAS Performance Indicator (Output)

K

Authorities

Work relationship

Horizontal

Coordinate with:
Vertical

Reports to:

External

Others
Healtiness