HIMANSHU NARWANI himanshunarwani999@yahoo.

com
9588246049
52b, Padam Vihar, Mansarovar, Jaipur,
DOB 02/05/1995
8302948453

About Experienced customer support professional with five years of expertise in chat
process management. Proficient in utilizing Freshchat and Freshdesk platforms
to efficiently handle customer inquiries and deliver exceptional service. Skilled
in managing social media interactions to enhance brand presence and ensure
customer satisfaction.

Experience Moustache Escapes September 2022 - September 2023

Chat Support Executive
As a chat support executive my responsibility was guide customers about tours
and travel packages solve queries and make leads for the team.

Senior Executive April 2021 - September 2022

Girnarcare PVT LTD.
As a Senior Executive my responsibility was make Lead Packs for PAN India Car
and Bike Dealerships. Coordinating between car dekho and dealerships. Manage
PAN India dealerships Lead Management System and Quality.

Shriram General Insurance Company Limited April 2018 - June 2020

Executive
As a Executive my responsibility was receive and resolve customer complaints
by mail. And analysis Report, quries.

Universal eSolutions PVT. LTD. March 2017 - March 2018

Process Associate
As a process associate my responsibility was Extract and analysis the data and
filter the relevant leads for project as per policy.

Education RBSE
Senior Secondary Education
2015 — 66%

University of Rajasthan
Graduation B.com
2018 — 55%

Skills Good Communication Skills

Good Knowledge About Computer and Social Media Trends And Campaigns.
Good Typing Speed about 25 to 30 WPM
Knowledge About Software
Bitrix
Meta
Freshdesk
Freshchat
Hubspot

Projects News Artical Writer And Reporter

 I am working as a freelancer in Naitik Aawaz and India24newsprime. As a
freelance news article writer and reporter my work is write articles for news
magazine. And analysis the news before publishing. And do reporting on any
special political occasion in Jaipur.

Hobbies Watching Movies On Weekends

Reading News Daily

Cooking

Certificates RSCIT

English Speaking