Contact
house no 84 Rashi Bhawan brand
rath road Lahore
03234104812 (Home)
ahmadshahzad4070@gmail.com
www.linkedin.com/in/ahmad-
shahzad-b03ab9177 (LinkedIn)
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Ahmad Shahzad
Planning Co-ordinator at Nishat Mills LTD | Deaf Welfare Awareness
Foundation | Public Speaker | MBA 3.5 Marketing | EX Daraz.PK |
EX Commissioner Office Lahore | EX Abacus Consulting
Lahore District, Punjab, Pakistan
Summary
Broadly speaking, my professional journey has been centered
around raising brand awareness, generating high-quality leads,
growing thought leadership, increasing customer value, and
empowering colleagues. With a focus on marketing management,
I have gained valuable experience working in diverse roles, Since
2018. Currently I have been a Planning Coordinator at Nishat Mills,
where I have honed my skills in strategic planning. Additionally, as
a Delivery Experience Lead at daraz, I successfully boosted the
delivery ratio of a central-1 region comprising eight hubs across
four cities. My expertise extends to team hiring, training, and
management, particularly in operations and supply chain. Earlier,
I excelled as a Senior Customer Service Representative, gaining
operational proficiency in the last mile. Alongside these roles, I have
also garnered sales experience, including medical representation.
Moreover, my involvement as an Events Manager and Organizer
during my college and post-graduate years has further shaped my
organizational and project management skills.
Experience
Nishat Mills Ltd.
Planning Co-ordinator
January 2023 - Present (6 months)
Lahore District, Punjab, Pakistan
Initiates, plans, executes, monitors, controls and finalizes special projects.
Daraz
3 years 5 months
Delivery Experience Acting Lead
October 2021 - December 2022 (1 year 3 months)
Lahore District, Punjab, Pakistan
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Leading Delivery Experience department in Central-1 region. In Delivery

Experience Motivate and coach employees to meet service, sales, and repair
goals. Elevate complaints to management.
• Successfully Achieved the best performer continues 3 years and sustain CCT
Central-1 Team on Top from across PK.
• Done Training at the Sialkot hub and boost their parcel delivery performance
from 70% to 89% percent.
• Increase the agent’s efficiency by 100% in a year.
• Participated in many projects like IVR, CR callings, 3PL verification, 6s
champion etc.

Control Tower officer

August 2019 - February 2022 (2 years 7 months)
Lahore, Punjab, Pakistan

Resolve product or service problems by clarifying the customer's complaint;

determining the cause of the problem, selecting and explaining the best
solution to solve the problem, expediting correction or adjustment, and
following up to ensure resolution.
• Prepared the proper pitch of sale for the team and successfully achieved the
target.

Commissioner Office
Social Ambassador of Covid-19
August 2021 - November 2021 (4 months)
Lahore District, Punjab, Pakistan

• Social Mobilization with the passion to help the Country.

• Working with different departments in commissioner Office and different
divisions.
• Participated in All programs (Schools, Division, Local Areas) Provided by
Government awareness to become vaccinated

Abacus Consulting
Customer Relationship Officer
January 2018 - December 2018 (1 year)
Lahore, Punjab, Pakistan

Handling customers on phone calls resolve their issues. Responsible for the
firm’s risk management operations, including managing, identifying, evaluating,
reporting, and overseeing the firm’s risks externally and internally to the
organization.
• Achieved best weekly performer respectively in easy paisa bima policy
campaign.
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Education
University of Education, Lahore, Pakistan
Master of Business Administration - MBA, Marketing · (2018 - 2022)

University of the Punjab

Bachelor of Commerce - BCom, Business/Commerce, General · (2016 - 2018)

Government islamia college railway road lahore

i.com, Business/Commerce, General · (2014 - 2016)

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