BIJIT SAHA

:bijit.saha.1990@gmail.com | +91 - 8433682636

PROFILE SNAPSHOT
A technology & product enthusiast with over 6 years of industry experience. Skilled in developing long term strategic product.
vision, that brings in efficiency and customer delight. Analytical bent of mind with an eye for details to lead a diverse group of
resources to deliver high impact products & programs.
SKILLSET SNAPSHOT
Tools & Languages: JIRA, ASANA, Lucid chart, Figma, Confluence, Qlik View, Miro, G App Script, VBA
Domain Knowledge: E commerce, Marketplace, SaaS, ERP, Data Platform, Supply Chain, Logistics
Technical Skillset: Product Management & Strategy, Program Management, Product Ops, Process Design, Scrum & Agile
Behavioral Skills: Stakeholder Management, Thought Leadership, Mentorship
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WORK EXPERIENCE 8 Years 9 Months

AP Moller Maersk Product Manager Jan’22 – Present (22 Months)

• Owned and delivered complete product roadmap, configured multi-level KPIs & OKRs for Maersk’s warehousing
business over 1 year, including improvement of P&L by 230 mil USD, improvement of NPS by 11 points (22%).
• Spearheaded development of Maersk’s own Appointment Management System from ground up, implemented the same
in 20+ warehousing sites across the globe, handling 15000+ shipments, 30+ customers and 1.3 bn USD of business.
Managed entire backlog creation, management and designing along with TPMs, UX colleagues with an incremental
velocity QoQ.
• Established and improved a canonical integration middleware to help Maersk build an effective communication
system with its customers spanning across 10+ different data protocols. The middleware hence creates a robust B2B
communication platform that reduces customer onboarding & integration by 3 weeks.
• Designed an in-house customized container validation system, that helps all container companies and customers to
validate, manage and track containers via a single shared platform, resulting a reduction of miscommunication by 35%.
• Developed a unique OCR (ML based auto recognition) system to automatically read & validate vehicle information, hence
reducing warehouse transaction times by 60% and improves driver satisfaction by 25%. Ran complete dogfooding
iterations, focused on improvement cycle on accuracy & edge case handling.

Flipkart Specialist – Process, Product Oct ’19 – Jan’22 (27 Months)

Product Management

• Collaborated with Product, SCM, procurement, CS to identify end to product requirement for Service Repair charter.
Documented, elaborated all use cases with proper business impacts and metrics movement.
• Owned AOP of product strategy and comprehensive product requirements. Led prioritization, ranking, backlog
management of requirements charter to product yearlong development roadmap and strategy. Developed roadmap of 25+
feature improvement and led milestone releases with zero P0 issues.
• Owned roll out of 3 ERP systems (Service System, WMS, Claim Handling system) including E-E functional UAT,
Dogfooding, collaborating with business and ground operations team. ERP systems handle 3000+ customers a day with
80%+ satisfaction grading.
• Developed industry first automated return process for small electronics products with self-serve mechanism.
Interactive chatbot powered return process reduces customer touchpoints by 80% while improving return NPS by 45%.
• Participated in India’s first regional dialect-based search (voice & text) platform development. Ran dogfooding for
electronics & consumer appliance search mechanism for Bengali & Hindi languages. Achieved a targeted 70% dialect
coverage, spanning across 5 speech types.

Customer Experience Design

• Led and designed complete solution and integration mechanism in a project for an innovative 3rd party-based payment
solutions to customer, which resulted 5 pts improvement in NPS.
• Designed complete customer journey roadmap for repair service business, covering 8 lac + customers across 11 customer
touchpoints to enable UX re architecture of 6 internal, 1 external responsive screen.
• Designed and executed over 20 focus group discussions with 100+ end customers, over 25 customer surveys to understand
user pain points. Generated high impact UX transformation leads through iterative CAPA.

Classification: Confidential
 WORK EXPERIENCE
Cognizant Consultant April ’18 – Oct ’19 (17 Months)
Supply Chain Consulting

• Develop customer tech strategy on cloud migration, encompassing comprehensive roadmap building to customized cloud
solution proposal. Have implemented Azure, SAP migration for 10+ clients including data migration, analytics module and
security node inspections.
• Engage in Supply Chain operational and cost implication projects and understand the business strategy and produce detailed
cost-to-serve models and make cost/service recommendations with the outcome of lowering overall cost to serve by average
of 20% within the supply chain process.
• Drive the development and execution of special projects across the entire supply chain for valued retail & manufacturing
organization as the Project Management expert, including best-practices for production scheduling, plant level-loading

WORK EXPERIENCE
Infosys Limited Senior Systems Engineer Mar ’13 – Jun ’16 (39 Months)
• Lead client-side technical analysis team of 12 members to work with client PMs to develop strategy of product
releases, development schedule, sprint planning.
• Developed automated service ticket resolution system to bring down ticket resolution SLA by 21%. Designed 2 customer facing
module for client website to handle customer registration process.
• Acted as a product module owner in Scrum ceremonies to improve Sprint planning efficiency by 15%, reduced backlog
generation by 27%

ACADEMICS
Qualification Institute Board / University Year % / CGPA
MBA IIM Mumbai IIM Mumbai 2018 8.15/10
BTech (Electronics) Heritage Institute of Technology, Kolkata WBUT 2012 8.23/10
• UDEMY certified advanced Excel course and Data Science on R Course 2017
Certifications / • LinkedIn certification on Excel VBA 2019
Publications • Google AdWords Fundamentals, Google AdWords Search, Google Analytics 2016
• UiPath Certification on RPA Business Analyst 2018
CO-CURRICULAR & EXTRA CURRICULAR ACTIVITIES
• National Winner, IIM Indore Consulting Case Competition CHANAKYA 2018
• National Winner, Exide Business Strategy Competition 2017
Achievements 2017
• Campus Finalist, Marico Over the Wall Case Competition 2017
• Campus Finalist, LIME - HUL Marketing Case Competition 2016
• National Finalist, SIBM Pune E SUMMIT 2017, PRAAYAS – Case Competition
• Star Award, CEO Spot Award - Maersk 2023

Classification: Confidential