DTDM ASSIGNMENT 2

AUTOMATION
IN
EMPLOYEE JOURNEY
22PGHR068 AISHIKA MITRA
22PGHR071 ANANYA GUPTA
GROUP 05 22PGHR072 ANKITA KUMARI
22PGHR121 NAMAN SHARMA
22PGHR123 ADVAIT SHINDE
22PGHR124 JUVERIAH FARUQUI
 EMPLOYEE JOURNEY MAP
Pre & Onboarding
Objective: Successfully assimilate into the
organization, understanding roles,
responsibilities, and cultural nuances.
Touchpoint: Welcome orientation, T&D,
Introduction to team and company
culture, Allocation of resources
Development & Rewards
Objective: Enhance skills, advance in the
career, and be recognized for contributions.
Touchpoint: Career path discussions,
Compensation reviews and adjustments,
Employee recognition and appreciation
programs

Recruitment Integration & Performance Exit & Advocacy

Objective: Secure a position that aligns
with skills, interests, and career goals
within the organization.
Touchpoint: Job postings and
descriptions, Application process and
screening, Interviews and assessments,
Job offer and negotiation, Background
checks and reference checks
Objective: Contribute effectively to team
Objective: Depart on good terms, maintaining
goals and demonstrate competence in
positive relationships, and potentially
assigned tasks.
becoming an advocate for the organization.
Touchpoint: Regular performance
Touchpoint: Exit interviews and
feedback and appraisals, Goal-setting
feedback, Knowledge transfer and
and performance expectations,
handover processes, Outplacement
Employee engagement initiatives
services, Alumni network engagement
 RECRUITMENT
STAGE CHALLENGE AI INTERVENTION APPS

Sorting through a large number of AI-driven resume screening tools can

Adaface, AI2SQL, Bitesnap (for image-
Resume Screening resumes to identify qualified candidates quickly analyze resumes based on
based resume analysis)
is time-consuming. predefined criteria.

Identifying and attracting potential AI-driven sourcing tools can search

GoFind, Bridge Kitchen, Hootsuite (for
Candidate Sourcing candidates from various sources can be databases and social media to find
social media monitoring).
labor-intensive. suitable candidates.

Coordinating interviews with multiple Scheduling tools with AI can identify

Calendly, Boomy, Chatfuel (for chat-based
Interview Scheduling stakeholders can lead to scheduling suitable time slots and send automated
scheduling).
conflicts and delays. invitations.

Keeping candidates informed and Chatbots and automated messaging

Ada, Drift, ManyChat (for chat-based
Candidate Communication engaged throughout the process is time- systems can provide updates and answer
communication).
sensitive. common queries.

Verifying candidate backgrounds can be AI tools can assist in automating parts of Entrupy (for authenticating documents),
Background Check
complex and time-consuming. the background check process. Validator AI (for document verification)

Ensuring diversity and mitigating bias in AI tools can help identify and reduce bias Textio (for writing inclusive job
Diversity and Bias Mitigation the hiring process is challenging in job descriptions, resume screening, descriptions), AI2SQL (for unbiased
manually. and decision-making. screening).

Analyzing recruitment data to improve AI-driven analytics tools can provide

Data Analysis H2O.AI, AI2SQL, DataRPM.
processes requires time and expertise. insights into recruitment metrics.
 PRE & ONBOARDING

STAGE CHALLENGE AI INTERVENTION APPS

Automated document
Generic interactions and
collection: Collect and verify
impersonal greetings can Content Snare, PandaDoc,
Impersonal experience required documents (e.g.,
create a negative first Integrify
IDs, certificates) securely and
impression
seamlessly.

Variations in onboarding
Personalized onboarding SAP SuccessFactors
approaches can lead to
Inconsistent experiences plans, Gamified onboarding Onboarding, HibHob,
uneven employee
experiences Gtmhub, Axonify, Seppo
engagement.

Administrative tasks like

document collection and
Repetitive tasks Automated data entry UiPath, Zapier, Tabidoo
data entry consume valuable
time

Employees might resist

changes introduced by AI, Tableau, Google Cloud
Employee Resistance Predictive Analytics
fearing job displacement or BigQuery, IBM SPSS Modeler
unfamiliarity
 INTEGRATION & PERFORMANCE
STAGE CHALLENGE AI INTERVENTION APPS

Use goal-setting platforms that allow employees to align

Goal Setting Aligning individual goals with organizational their objectives with the company's strategic goals.
Asana, Timehero, ClickUp.
and Alignment objectives can be challenging. Automation can track progress and provide real-time
feedback.

Traditional performance reviews may rely on Implement performance management tools that
Subjective Performance Salesforce Einstein, H2O.AI,
subjective assessments, leading to bias and use data analytics and AI to provide objective
Reviews AI2SQL.
inconsistency. insights into employee performance.

Implement tools that facilitate continuous

Feedback and Providing timely and consistent feedback and Bonusly, 15Five, ManyChat (for
feedback and recognition, and use AI to analyze
Recognition recognition is often neglected. automated recognition).
and highlight exceptional performance.

Analyzing performance data for actionable Tools that leverage AI to provide real-time
Performance Analytics H2O.AI, Tableau, AI2SQL.
insights may require significant manual effort. performance insights, predictions.

Conducting and analyzing employee Use survey platforms with AI capabilities to SurveyMonkey, Gliacloud,
Employee Engagement
engagement surveys manually can be analyze responses, identify trends, and provide ManyChat (for automated
Surveys
resource-intensive. actionable insights. survey follow-ups).

Implement tools that use AI to assess employee

Identifying and preparing talent for future Bridge Kitchen, Salesforce
Succession Planning potential, identify high-potential individuals, and
leadership roles is a complex process. Einstein, H2O.AI.
create succession plans.

Track achievements, and provide a centralized

Administering recognition programs manually
Recognition Program system for acknowledging and rewarding Bonusly, ManyChat, Hootsuite.
can be challenging.
employees.
 DEVELOPMENT & REWARDS
STAGE CHALLENGE AI INTERVENTION APPS

Gathering and analyzing data for job AI will assist in the collection and analysis of
evaluations, market salary surveys, and other data for market salary surveys, job
Data Collection & Analysis compensation-related analytics manually evaluations, and other compensation-related Payscale, Salary.com, and CompTrak
can be time-consuming and prone to errors. analytics.

Designing and managing compensation It will also assist in the design and
structures manually may lead to management of compensation structures,
Compensation Planning inconsistencies and challenges in staying which may result in inconsistencies and Mercer Match
competitive. challenges in maintaining competitiveness.

Administering complex benefits programs It will assist in the administration of complex

manually can result in errors and compliance benefit programs, which may lead to errors
Benefits Administration Gusto and Bambee
issues. and compliance issues.

Identifying and addressing skill gaps for It will assist in the identification and
employee development manually can be addressing of skill gaps for employee
time-consuming. development.
Career Development Fuel50 and Gloat

Communicating total rewards effectively and

engaging employees in a personalized It will assist in the efficient communication of
Communication and Employee
manner can be challenging manually. total rewards and the engaging of Slack and Beekeeper
Engagement
employees in a personalized manner.

Ensuring compliance with changing Finally, AI will assist in the generation of

regulations and generating accurate reports accurate reports and ensure compliance
Compliance and Reporting manually is error-prone. with evolving regulations. ADP and Workday
 EXIT & ADVOCACY
STAGE CHALLENGE AI INTERVENTION APPS

Automate the checklist of tasks, such as equipment

Documentation & Manually managing offboarding checklists and
return, access revocation, and documentation BambooHR, Workday, Sapling.
Offboarding documentation can lead to oversights and delays.
completion.

Capturing and transferring knowledge from Implement knowledge management systems

Confluence, SharePoint,
Knowledge Transfer exiting employees to their successors can be and documentation tools to capture and share
Notion.
challenging. institutional knowledge seamlessly.

Employee Referral Managing and tracking employee referrals Automate the referral process, track referrals, and
Zao, Teamable, Workable.
Programs manually can be cumbersome. provide rewards seamlessly.

Bambu by Sprout Social,

Encouraging employees to share company Share pre-approved content, track engagement,
Social Media Advocacy Hootsuite Amplify,
content on social media may lack consistency. and measure the impact of advocacy efforts.
EveryoneSocial.

Use asset management tools to track and

Resource Tracking & Coordinating the return of company equipment EZOfficeInventory, Snipe-IT,
automate the return process, sending reminders
Allocation manually can lead to delays and confusion. Asset Panda.
to departing employees.

Providing personalized job search support
Outplacement Support manually for departing employees can be
resource-intensive.
Utilize outplacement services that leverage AI-
RiseSmart, OutplacementPro,
driven job matching algorithms and provide
CareerArc.
customized job search assistance.

Measuring the impact of employee advocacy on
Advocacy Analytics key performance indicators (KPIs) manually can be
challenging.
Utilize analytics tools that automatically track and
Hootsuite Analytics, Sprout
analyze advocacy metrics, such as reach,
Social, Google Analytics.
engagement, and conversion rates.
THANK YOU