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  • Report Agent 01 03 24 06 08 08

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    Thùy Duyên
    10 views4 pages
    The document appears to be a call center report listing agent names, usernames, extensions, email addresses, call durations, and call statistics including answered calls, no answers, busy lines, failed calls, voicemail, and total calls for each agent. The report shows call data for 7 agents including call times and various call dispositions categorized by type.

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    Report_agent_01_03_24_06_08_08

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    The document appears to be a call center report listing agent names, usernames, extensions, email addresses, call durations, and call statistics including answered calls, no answers, busy lines, failed calls, voicemail, and total calls for each agent. The report shows call data for 7 agents including call times and various call dispositions categorized by type.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views4 pages

    Report Agent 01 03 24 06 08 08

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, email addresses, call durations, and call statistics including answered calls, no answers, busy lines, failed calls, voicemail, and total calls for each agent. The report shows call data for 7 agents including call times and various call dispositions categorized by type.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Name Username Extension Email Duration Đàm thoại

    2033 HoaiLy(Duyen) agent.2033 2033 3:28:23 2:23:06


    2060 Phương Anh B agent.2060 2060 3:34:04 1:54:09
    2081 Hoàng Thiềm agent.2081 2081 3:10:26 1:16:00
    2086 Lê Lý agent.2086 2086 3:43:07 1:26:26
    2102 Trương Ngọc Ánh (PA) agent.2102 2102 2:25:50 00:59:34
    2185 Hoài Linh (Duyên) agent.2185 2185 2:46:43 1:26:30
    3087 Hồng Nhung (Duyên) agent.3087 3087 2:43:36 1:18:23
    CGV CallCenter
    Answered No Answered Busy Line Busy Not Available Failed Ivr Cancel
    138 0 0 8 42 0 0 75
    174 0 0 16 51 9 0 171
    180 2 0 11 43 9 0 176
    201 0 0 17 90 9 0 201
    120 1 0 1 49 1 0 134
    148 1 0 9 61 5 0 94
    139 0 0 9 36 5 0 116
    Voicemail Invalid Number Phone Block Congestion Gọi vào Gọi ra Nội bộ
    0 0 0 1 0 264 0
    0 0 0 0 0 411 10
    0 0 0 0 0 412 9
    0 0 0 0 0 509 9
    0 0 0 0 0 305 1
    0 0 0 1 0 314 5
    0 0 0 3 0 303 5
    Total
    264
    421
    421
    518
    306
    319
    308

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