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  • Report Agent 14 03 24 06 06 44

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    Thùy Duyên
    6 views4 pages
    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations, call metrics like answered calls, no answers, busy lines, failed calls, and call volumes for incoming and outgoing calls. It includes data for 9 agents, showing details on over 3000 total calls handled.

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    Report_agent_14_03_24_06_06_44

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    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations, call metrics like answered calls, no answers, busy lines, failed calls, and call volumes for incoming and outgoing calls. It includes data for 9 agents, showing details on over 3000 total calls handled.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    6 views4 pages

    Report Agent 14 03 24 06 06 44

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations, call metrics like answered calls, no answers, busy lines, failed calls, and call volumes for incoming and outgoing calls. It includes data for 9 agents, showing details on over 3000 total calls handled.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Name Username Extension Email Duration Đàm thoại

    2033 HoaiLy(Duyen) agent.2033 2033 3:52:51 2:12:59


    2060 Phương Anh B agent.2060 2060 3:13:49 1:27:21
    2081 Hoàng Thiềm agent.2081 2081 3:34:29 1:23:43
    2089 Diệp Linh agent.2089 2089 00:00:00 00:00:00
    2102 Trương Ngọc Ánh (PA) agent.2102 2102 2:52:10 1:29:44
    2129 Lâm Quỳnh agent.2129 2129 3:52:20 1:35:30
    2132 Lê Ngọc Phương agent.2132 2132 00:00:00 00:00:00
    2185 Hoài Linh (Duyên) agent.2185 2185 2:04:22 1:08:30
    3087 Hồng Nhung (Duyên) agent.3087 3087 3:41:08 1:38:50
    CGV CallCenter
    Answered No Answered Busy Line Busy Not Available Failed Ivr Cancel
    163 1 0 5 40 2 0 135
    190 0 0 11 42 9 0 172
    216 0 0 14 26 17 0 195
    0 0 0 0 0 0 0 0
    131 0 0 10 29 0 0 120
    194 0 0 17 62 6 0 198
    0 0 0 0 0 0 0 0
    110 0 0 10 37 1 0 83
    227 1 0 6 42 3 0 152
    Voicemail Invalid Number Phone Block Congestion Gọi vào Gọi ra Nội bộ
    0 0 0 0 0 344 2
    0 0 0 0 0 415 9
    0 0 0 1 0 452 17
    0 0 0 0 0 0 0
    0 0 0 0 0 290 0
    0 0 0 1 0 472 6
    0 0 0 0 0 0 0
    0 0 0 1 0 241 1
    0 0 0 0 0 428 3
    Total
    346
    424
    469
    0
    290
    478
    0
    242
    431

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