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  • Report Agent 15 05 23 06 08 16

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    Thùy Duyên
    2 views6 pages
    The document provides call center agent statistics including agent name, username, extension, email, call duration and call metrics for a given time period. It shows a total of 41 agents were active during this period with total call times ranging from 00:00:00 to 04:25:42. Call metrics include calls answered, not answered, busy, not available, cancelled, invalid and incoming calls with totals for each category.

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    Report_agent_15_05_23_06_08_16

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    The document provides call center agent statistics including agent name, username, extension, email, call duration and call metrics for a given time period. It shows a total of 41 agents were active during this period with total call times ranging from 00:00:00 to 04:25:42. Call metrics include calls answered, not answered, busy, not available, cancelled, invalid and incoming calls with totals for each category.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    2 views6 pages

    Report Agent 15 05 23 06 08 16

    Uploaded by

    Thùy Duyên
    The document provides call center agent statistics including agent name, username, extension, email, call duration and call metrics for a given time period. It shows a total of 41 agents were active during this period with total call times ranging from 00:00:00 to 04:25:42. Call metrics include calls answered, not answered, busy, not available, cancelled, invalid and incoming calls with totals for each category.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 6

    CGV CallCent

    Tên Username Máy nhánh Email Thời lượng


    agent.2129 agent.2129 2129 00:00:00
    2102 agent.2102 2102 02:01:48
    agent.2113 agent.2113 2113 03:17:25
    agent.2122 agent.2122 2122 02:07:43
    agent.2065 agent.2065 2065 00:00:00
    agent.2130 agent.2130 2130 02:38:23
    2124 agent.2124 2124 00:00:00
    agent.2066 agent.2066 2066 00:00:00
    agent.2110 agent.2110 2110 02:53:19
    2079 Bảo Hiếu agent.2079 2079 02:24:16
    2123 Nguyễn Ngọc Anh agent.2123 2123 03:23:49
    agent.2094 agent.2094 2094 00:00:00
    agent.2093 agent.2093 2093 03:18:28
    agent.2067 agent.2067 2067 00:00:00
    2096 Nhật Nam agent.2096 2096 02:39:59
    agent.2057 agent.2057 2057 02:45:03
    agent.2078 agent.2078 2078 00:00:00
    agent.2070 agent.2070 2070 00:00:00
    agent.2103 agent.2103 2103 02:50:35
    2064 Lê Hoàng Anh agent.2064 2064 02:28:39
    2140 Nguyễn Thị Ngọc Phượng agent.2140 2140 01:35:12
    agent.2111 agent.2111 2111 01:49:46
    2085 Bảo Hiếu agent.2085 2085 00:00:00
    2082 Vũ Huyền Dịu agent.2082 2082 02:26:50
    2088 agent.2088 2088 01:55:29
    agent.2049 agent.2049 2049 02:53:00
    agent.2071 agent.2071 2071 03:17:42
    agent.2063 agent.2063 2063 00:00:00
    agent.2115 agent.2115 2115 03:23:29
    2092 Đỗ Phúc Lợi agent.2092 2092 02:46:36
    2105 Phương Anh agent.2105 2105 00:00:00
    2091 agent.2091 2091 04:25:42
    2081 Phương Thảo agent.2081 2081 03:13:53
    agent.2060 agent.2060 2060 03:21:21
    agent.2114 agent.2114 2114 02:30:10
    2073 Hoài Linh agent.2073 2073 02:48:35
    2072 Trần Nhung agent.2072 2072 01:27:53
    agent.2100 agent.2100 2100 00:00:00
    2087 agent.2087 2087 02:49:19
    agent.2099 agent.2099 2099 02:50:10
    2086 Hoàng Thiềm agent.2086 2086 03:40:39
    agent.2108 agent.2108 2108 02:28:16
    agent.2068 agent.2068 2068 00:00:00
    2069 Vũ Hoài Nam agent.2069 2069 02:52:59
    agent.2006 agent.2006 2006 00:00:00
    2112 agent.2112 2112 00:00:00
    2117 Diệp Linh agent.2117 2117 00:00:00
    agent.2037 agent.2037 2037 00:00:00
    agent.2125 agent.2125 2125 03:07:23
    2077 Đào Thúy Linh agent.2077 2077 02:36:25
    2062 Trần Thị Hồng Nhung agent.2062 2062 01:51:34
    agent.2095 agent.2095 2095 03:03:46
    agent.2106 agent.2106 2106 00:00:00
    Ccm Huy CcmHuy 00:00:00
    CGV CallCenter
    Đàm thoại Answered No Answered Busy Not Available Cancel Invalid Gọi vào
    00:00:00 0 0 0 0 0 0 0
    00:46:41 100 0 19 141 0 0 0
    01:55:01 107 0 16 176 0 0 0
    00:40:47 103 0 29 175 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:12:34 121 0 11 166 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    02:23:33 39 0 6 56 0 0 0
    01:18:15 102 0 16 120 0 0 0
    01:28:43 143 0 14 232 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:46:00 108 0 22 225 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:02:36 93 0 21 282 0 0 0
    01:13:25 124 0 27 181 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:52:28 93 0 19 120 0 0 0
    01:09:42 104 0 19 153 0 0 0
    00:44:53 61 0 10 82 0 0 0
    01:00:16 59 0 11 98 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:20:04 118 0 13 132 0 0 0
    00:46:06 98 0 12 129 0 0 0
    01:23:41 156 0 16 161 3 0 0
    01:30:12 141 0 20 185 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:42:38 136 0 19 185 0 0 0
    01:04:30 139 1 21 206 0 0 0
    00:00:00 0 0 0 0 0 0 0
    02:24:53 174 0 26 225 0 0 0
    01:40:53 146 0 19 182 0 0 0
    01:52:06 141 1 27 188 0 0 0
    01:48:26 60 0 6 79 0 0 0
    01:33:55 121 0 17 139 0 0 0
    00:38:50 75 0 11 118 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:27:29 94 0 21 156 0 0 0
    01:07:08 158 0 16 217 0 0 0
    01:45:59 144 0 18 249 0 0 0
    01:07:47 109 1 11 144 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:17:28 113 0 26 187 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    01:17:14 156 0 19 232 0 0 0
    01:08:10 133 0 20 149 0 0 0
    00:56:11 79 0 6 104 0 0 0
    01:45:32 127 0 7 146 0 0 0
    00:00:00 0 0 0 0 0 0 0
    00:00:00 0 0 0 0 0 0 0
    Gọi ra Nội bộ Tổng
    0 0 0
    265 3 0
    300 4 0
    308 6 0
    0 0 0
    298 3 0
    0 0 0
    0 0 0
    101 1 0
    239 6 0
    389 11 0
    0 0 0
    355 3 0
    0 0 0
    396 2 0
    332 0 0
    0 0 0
    0 0 0
    232 5 0
    277 1 0
    153 2 0
    168 2 0
    0 0 0
    263 3 0
    239 3 0
    333 6 0
    346 7 0
    0 0 0
    341 3 0
    367 4 0
    0 0 0
    426 7 0
    347 3 0
    357 0 0
    145 1 0
    277 2 0
    204 5 0
    0 0 0
    271 3 0
    391 1 0
    411 0 0
    265 1 0
    0 0 0
    326 7 0
    0 0 0
    0 0 0
    0 0 0
    0 0 0
    411 8 0
    302 4 0
    189 4 0
    280 2 0
    0 0 0
    0 0 0

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