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  • Report Agent 24 01 24 06 11 50

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    Thùy Duyên
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    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations and call metrics for 9 agents. It includes data on calls answered, not answered, busy lines, failed calls, calls to voicemail and totals for each agent.

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    Report_agent_24_01_24_06_11_50

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    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations and call metrics for 9 agents. It includes data on calls answered, not answered, busy lines, failed calls, calls to voicemail and totals for each agent.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    1 views4 pages

    Report Agent 24 01 24 06 11 50

    Uploaded by

    Thùy Duyên
    The document appears to be a call center report listing agent names, usernames, extensions, email durations, call durations and call metrics for 9 agents. It includes data on calls answered, not answered, busy lines, failed calls, calls to voicemail and totals for each agent.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Name Username Extension Email Duration Đàm thoại

    2033 HoaiLy(Duyen) agent.2033 2033 3:31:24 1:57:49


    2060 Phương Anh B agent.2060 2060 3:32:49 1:38:11
    2081 Hoàng Thiềm agent.2081 2081 3:08:42 1:41:11
    2086 Lê Lý agent.2086 2086 3:13:36 1:18:46
    2102 Trương Ngọc Ánh (PA) agent.2102 2102 2:39:54 1:15:23
    2129 Lâm Quỳnh agent.2129 2129 3:30:25 1:37:30
    2132 Lê Ngọc Phương agent.2132 2132 00:15:21 00:02:01
    2185 Hoài Linh (Duyên) agent.2185 2185 2:36:48 1:29:20
    3087 Hồng Nhung (Duyên) agent.3087 3087 2:59:20 1:22:38
    CGV CallCenter
    Answered No Answered Busy Line Busy Not Available Failed Ivr Cancel
    155 0 0 10 59 1 0 121
    176 2 0 6 30 9 0 230
    157 0 0 17 44 6 0 134
    187 1 0 7 75 9 0 168
    142 1 0 4 60 1 0 122
    176 0 0 11 52 5 0 173
    4 0 0 1 8 1 0 11
    140 0 0 6 40 1 0 88
    137 2 0 11 32 8 0 165
    Voicemail Invalid Number Phone Block Congestion Gọi vào Gọi ra Nội bộ
    0 0 0 0 0 345 1
    0 0 0 3 0 446 10
    0 0 0 0 0 351 7
    0 0 0 0 0 436 11
    0 0 0 2 0 331 1
    0 0 0 2 0 413 6
    0 0 0 0 0 24 1
    0 0 0 0 0 272 3
    0 0 0 2 0 348 9
    Total
    346
    456
    358
    447
    332
    419
    25
    275
    357

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