Name: Mukhtaar Ahmed Rashiid.

Nationality: Somalilander.
Address: Hargeisa, Somaliland,
Date of birth: 15.6.2001
District: Maroodi-Jeex/
Place of birth: Hargeisa.Village.
Sheikh-Madar
Gender: male.
Language: English, Arabic, Somali. Email: Allaab12345@gmail.com
Phone: +252 63 335577
+252 63 4027398

Personal profile.

Skilled waiter over 2 years of experience serving customers in hotel and exclusive restaurants
With a broad of customer service skills and exposure to a multiple hotel and restaurants environments, I can deliver
a first-rate customer service whilst aiding the success of employer’s business from order-taking and customer
relationship management to event support and health & safety. I ensure that hotel and restaurants I work for is fully
supported and all customers are well looked after.

Core Skills.

 Customer service.  Complaint handling  Extensive cocktail

 Order taking  Health and safety knowledge
 Table service  Events management  Exclusive high-end
restaurant

Career Summary.
May 2019 - October 2020 white Horse Hotel
Waiter.
Outline.
Reporting to a head waiter serving dinner guest and managing large corporate booking for white Horse Hotel and
restaurant.

Key Responsibilities.
 Providing excellent wait service to ensure satisfaction.
 Taking customer orders and delivering food and beverages.
 Deliver checks and collect bill payments.
 Arrange table setting and maintain a tidy dining area
 Take accurate food and dinks orders.
 Provide excellent customer service to guests.
 Making menu recommendations, answering questions and
Sharing additional information with restaurant patron.
 Nov 2016 - July 2017 Oslo Hotel
Waiter.
Outline.
Reporting to a head waiter serving dinner guest and managing large corporate booking for Oslo Hotel and
restaurant.

Key Responsibilities.
 Planned, prepared and served delicious meals and refreshments to employer.
 Met guest needs by delivering requested items and cleaning up spills.
 Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables.
 Satisfied customers with fast, friendly and knowledgeable support.
 Supported team consistently, helping with hostess, food delivery and bussing needs.
 Communicating with host and hotel stuff to ensure continuity of service for customers.

Oct 2018 – Dec 2018. Cafe Laleys

Waiter.
Outline.

Reporting to reservations manager, serving a range of drink and food at Laleys-Café.

Key Responsibilities.

 Dealing with a high volume of customers, taking orders and serving range of drinks at the café.
 Preparing a wide range of cocktails and ensuring speedy service.
 Managing food orders and serving meals to customers.
 Cleaning glasses, tables and hotel equipment to ensure health and safety.
 Handling complaints to provide positive solution for customers.

Education & Qualifications.

Year. Academy Qualifications.

Mar 2017 - April2018 Admas University Degree of IT.

Mar 2018 - Mar2018 European Collage Certificate of Hospitality.

Feb 2018 - Feb 2019 HAVOYOCO Certificate of Solar System.

Jan 2018 - Jun 2018 Tisqaad Computer Collage Certificate of Computer and science.
July 2011 - May2015 Sheikh Ali Ibrahim Secondary School.
Secondary Certificate.

Jun 2002 - Feb2010 Sheikh madar primary School. Primary Certificate.

Reference available on request.

Name: Title: Tell:

Mr: Deen Hotel Manager at White Horse Hotel 063 6843048

Mohamed Yusuf Jama Cafe Laleys Manager 0 063 4441461 - 065 4441461

Faysa Mohamed Jama Oslo Hotel Manager 063 4560920