GNS 102 – COMMUNICATION SKILLS IN ENGLISH GROUP ASSIGNMENT

ND 1 ELECTRICAL AND ELECTRONIC ENGINEERING

ND/EE/21/ 026-050

Q1 What is communication

Introduction

Communication is the process of exchanging information, ideas,

thoughts, or feelings between individuals or groups using various
methods such as spoken or written language, gestures, body language,
facial expressions, and more. It plays a crucial role in human interaction
and is essential for sharing and understanding messages.

Q2 Analyse The process of Communication

Communication is a complex process involving the exchange of

information, ideas, emotions, or thoughts between individuals or
groups. It typically consists of several key elements:.

1: Sender: The person or entity initiating the communication by

encoding their message into words, gestures, or symbols.

2: Message: The information, idea, or emotion being conveyed by the

sender. It can be verbal, written, visual, or nonverbal.

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3:Encoding: The process of converting the sender's thoughts or ideas
into a form that can be transmitted, such as words, images, or gestures.

4: Medium: The channel through which the message is transmitted,

such as spoken language, written text, facial expressions, body
language, or electronic means like emails, texts, or video calls.

5: Receiver: The person or group intended to receive and interpret the

message. They decode the message based on their own understanding
and experiences.

6:Decoding: The process by which the receiver interprets and

understands the message. This interpretation can be influenced by the
receiver's background, culture, and context.

7: Feedback: The response or reaction provided by the receiver to the

sender, indicating whether the message was received and understood
as intended. Feedback closes the communication loop and helps clarify
understanding.

8: Noise: Any interference or distortion that can disrupt the

communication process. Noise can be external (e.g., background
sounds) or internal (e.g., personal biases, language barriers).

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9: Context: The circumstances, environment, and background that
influence how the message is understood. Cultural norms, social
setting, and previous interactions play a significant role in shaping
interpretation.

10: Effect: The impact of the communication on the receiver, which can
include changes in attitude, behavior, or understanding.

Successful communication occurs when the sender's intended message

is accurately decoded by the receiver, leading to effective
understanding and appropriate responses. Miscommunication can
occur due to misunderstandings, unclear messages, noise, cultural
differences, or other factors.

It's important to note that effective communication involves active

listening, empathy, and adapting one's communication style to the
audience to ensure clear and accurate understanding.

Q3: Mention and discuss four(4) various of effective communication.

1: Verbal Communication: This involves using spoken words to convey

messages. Effective verbal communication includes clear articulation,
appropriate tone, and active listening to ensure understanding
between the speaker and the listener.

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2: Nonverbal Communication: Nonverbal cues like facial expressions,
gestures, body language, and eye contact can often convey more than
words alone. Being aware of and using nonverbal cues effectively can
enhance the overall message being communicated.

3: Written Communication: Written communication includes emails,

letters, reports, and text messages. Clarity, organization, and proper
grammar are essential for effective written communication. It allows for
a well-thought-out exchange of information that can be referred to
later.

4: Visual Communication: Visual aids such as charts, graphs, images,

and videos help convey complex information more easily. They can
simplify concepts, appeal to different learning styles, and engage the
audience, making the communication more effective.

Each form of communication has its strengths and weaknesses, and

using a combination of these methods can help ensure effective
communication in different situations.