1.

First of all is to See that the territories and courier

rounds continuously, as well as potential problems to
quickly model solutions. Secondly, Make subtle
adjustments to the operative areas in a timely manner
and on a local and tactical level. With the convenience
of quicker approval of proposed changes. Finally is to
Optimize and model territories to identify possible
structural efficiencies. These applications, in turn,
helped Hermes to achieve higher service performance
and efficiency, lower courier turnover rate, all of
which resulted in reduced cost.
2. With their improved planning tools, their field
managers can continuously review the courier
network to identify potential problems in real-time
(like bad weather, or traffic jams and chaotic
situations in their rush hours) and plan a solution
instantly. Through their operations tools, these
managers can submit their suggestions for approval
within minutes, and quickly apply their solutions to
keep their operations fluid. After implementing the
solutions, they can also review the problems through
their viewing tools again to evaluate the solutions’
effectiveness. If the solution works as intended, the
managers move onto the next problem. If the solution
works less than optimal, they can repeat this process
to identify them even further, and resolve it.
3. It would most likely be valuable for Hermes to gather
competitive intelligence if they were to clash in the
same territory or if Hermes wants to expand onto a
new territory with a similar service provider. By
gathering competitive intelligence, Hermes can know
additional information about their competitors’
competitive advantages, opportunities to rise above
them, or threats of substitution that the company can
quickly resolve. Without this information,Hermes may
fall behind their competitors and lose market,
because the other companies will most certainly
collect competitive intelligence to win over Hermes.
4. Online shipping:As more and more consumers are
willing, and accustomed, to purchasing products
online, the courier industry must try to appeal to
these fresh customers (B2C) and facilitate their
system to best serve these consumers’ interests.
2.Delivery control: Some customers are strict on the
delivery time of their products and insists on having a
system to track the when, where and how their
products are being delivered. The Courier industry is
bound to incorporate new tactics to satisfy these
customers needs by providing a mapping system for
each customer.