Program Guideline

万豪实习生项目
Program Guideline
Program Guideline

Program Purpose
项目目的
A well-structured program provides an outlined guideline for hotel and student intern to make
most of the internship and ensure the consistence of internship training plan in various hotels
across China.

The purpose of the program is to introduce trainee to the company, the brand, and hotel; given
students opportunity to not only build on previously learned knowledge/skills but learn new
skills and become proficient in their expertise; make students feel welcomed to Marriott, help
increase students’ morale, foster positive school relations to eventually benefit hotel, student
intern and school, make Marriott as the Most Preferred Employer on campus.

“万豪实习生项目”是一个专门为实习生设计的全方位培训项目，旨在帮助酒店和实习生
最大化实习成效，同时保持各酒店实习生培训计划的一致性。该项目将帮助实习生在一个
舒适积极的环境中了解公司、品牌及酒店，给予他们学习新的技能的机会，帮助他们成为
精通专业技能人士，提升实习生士气，培养积极的校园关系，使得万豪成为校园招聘之首
选雇主。

Program Objectives
项目目标
 Create a unique learning experience
打造一个独特的学习体验
 Provide trainees with the tools to successfully engage with the culture of our company
为实习生提供一个成功融入公司文化的工具
 Provide a comprehensive guideline covering the full internship cycle
提供实习期间的全面指南
 Provide the training plan embedded with the career pathways to groom our future rank and file
associates
提供嵌入职业发展的培训计划，培养未来员工
 Generate passion for our interns to start the learning journey with Marriott when they are on board
激发实习生对于在万豪实习旅程的热情
 A comprehensive training package to communicate with the school administrators to make Marriott
differentiate from other hotel companies
综合全面的成套培训材料，在和学校沟通中凸显万豪与其它酒店管理公司的不同
 Shape our employer image for attracting and retaining generation Y, and preparing future workforce
塑造品牌形象吸引和保留 Y 时代员工，为未来的员工队伍做准备

Roles & Responsibilities

Program Guideline

职责及任务
Human Resources
人力资源部

 Create a welcoming environment

创造一个舒适的环境
 Ensure the program is well communicated
确保项目在酒店内良好的沟通
 Work with different stakeholders to ensure the successful implementation of the program
与各相关部门和人员协调确保项目的成功实施
 Maintain a smooth communication channel and be accessible to student interns if they need to talk
保持顺畅的沟通渠道，以便实习生在有沟通需求时可以及时反馈其想法
 Track and check to ensure the critical path and training plan is well followed
追踪并检查，确保培训计划的良好执行
 Periodically meet and communicate with interns to provide guidance, consultation, feedback and
suggestions
定期与实习生开会沟通，给予指导，反馈和建议
 Upon completion of the program, proactively schedule career advice session with the student interns
实习期结束前实习生职业规划
 Keep record of student data base
存档实习生信息

Department Leader
部门领导

 Serve as a role model

作为实习生的榜样
 Offer insights in both work and social situations
在工作和社交能力上为实习生提供指导
 Regularly meet and have rap with interns to provide constructive feedback for improvement during
the assignment
定期与实习生座谈，给予建设性反馈帮助实习生不断改进
 Be a mentor to the intern, and offer career advice and suggestions
给予职业发展的建议和意见

Coach & Buddy

部门辅导员

 Partners with the students during the internship, help create a welcoming environment
Program Guideline

作为实习生的伙伴，帮助实习生创造一个舒适的环境
 Provide day to day training for the trainee, offer guidance and share experience that support students
adapt well into their new position
为实习生提供日常培训，给予指导，分享经验，帮助实习生适应实习岗位
 Be a source for clarification of policies, procedures, and protocol
作为实习生对于政策、程序和标准进行澄清的资源
 Be patient and positive, help student grow their confidence within their role and with their
responsibilities
耐心积极地帮助实习生树立、发展在工作岗位及工作职责方面的信心
 To be a contact for questions, help lessen the tendency for confusion and uncertainty
作为学生的知心朋友，在其遇到挫折、问题、或者思想波动期间给予帮助、稳定情绪
 Assist with building effective and productive networks
帮助实习生建立良好有效的关系网络
 Discipline specific training
进行岗位培训

Program Critical Path

项目流程

You are encouraged to use this form to trace the process of this program.
请使用以下项目进程表来跟进完成情况及时间节点。

Post Internship – Trainee Information Collection

实习后跟进-实习生信息收集

Please collect trainee information after their graduation and submit to your area champion.
请在实习生完成实习期后使用此表收集信息，并交至你的区域代表处。

If you hire an associate who completed their internship in another Marriott hotel, please fill in below form
and submit to your area champion. This form is submitted quarterly basis.
Program Guideline

如果你录用了一名曾在其他万豪酒店完成实习的员工，请填写以下表格并交至你的区域代表处。本
表格一季度收取一次。