mohansubramaniam444@gmail.

com
MOHANASUNDARAM SUBRAMANIAM
+91 9597437074
Operations Specialist – Schedule Planning & Coordination LinkedIn/in/mohan.s

Operations specialist with 2 years of experience in schedule planning, Implementation, and coordination of virtual learning
projects. Handled and achieved an average of 95% adherence to live project schedules through meticulous planning,
coordination. Adept at coordinating technical aspects across multiple projects, monitoring progress, and identifying/escalating
issues to drive successful project outcomes.
EXPERIENCE:
Operations Specialist – Schedule Planning & Coordination – Byju’s (December 2021 - Present)
 Overlooking Schedule planning, Project coordination and portal management of Seven (7) Online
Distance Learning Projects (ODL) with the Count of Eight Thousand Sessions (8000) on daily basis.
 Managing data related to tutors and their availability conditions, certain parameters as well as
reallocating tutors based on the specific needs of different projects.
 Monitoring and managing ODL sessions, ensuring prompt initiation within a 5-minute timeframe and
addressing any escalations as needed.
 Preparing and deliver presentations on Overall Session Count, Tutor Availability, Shortage, and business
reports to Senior Manager using MS PowerPoint on daily basis. Maintain project documentation, Plans,
and reports, ensuring transparency and accountability.
 Collaborating with stakeholders, including the technical team and content team, to ensure seamless
operations in the background. Resolve workflow and session content issues before session airing time.
 Creating dashboards, pivot tables, Spreadsheets to maintain records of all assigned tasks,
and ensuring timely compliance of all delegated tasks. Monitor and maintain quality
standards, project plans, schedules.
 Assume the pivotal role of ensuring punctuality in live sessions, proactively averting student escalations
by meticulously monitoring the timely commencement and tutor participation, ensuring a disturbance-
free interaction between tutors and students.
 Investigate and resolve the escalations from customers and maintain the quality of the session and
working closely with cross-functional teams such as Product, Content, and Operations to drive the
project to conclusion.
 Conducting comprehensive reviews to identify potential delays and implemented corrective
actions to meet project deadlines.
 Working closely with content creators, Technical teams, and product teams to develop data-driven
strategies and campaigns.

RT-PCR Technician – GEMCH and Research Centre, TN (October 2020 - November 2021)
 DNA, RNA extraction and analyze using RT- PCR Techniques.
 Responsible for a large flow of incoming samples, and performing PCR testing and record results.
 Experienced with invitro assays like ELISA, IFA, PCR and Electrophoresis and Documentation of the results.
CERTIFICATIONS:
 MS PowerPoint
 Google Project Management: Professional Certificate

EDUCATION:
Bachelor of Science in Biotechnology (June 2017 – March 2020)
Kongu Arts and Science College – Bharathiar University
SKILLS:
 Google Spread Sheets  Project Coordination
 MS Word/ Excel  MS PowerPoint
 Project Coordination  Jira