NON COMFORMITY REPORT FOR EXERCISE 5
BY: SYED UMAR AHMED
Audit Non-Conformity /Conformity
Situation
Audit There is no nonconformity yet and further investigation is needed
Situation 1 on corrective action 5.3
It is an opportunity for improvement. Advised to amend the
organogram, by changing Quality Manager reporting directly
to the top management.
Further audit investigation (audit trail) and evidence sought quality management system and on
1. Review the organogram to ensure incorporation of change opportunities for improvement (see 10.1),
in reporting authority
2. Check to see if the production manager was exercising
influential control over QA Manager.
3. Determine the extent of improvement observed by
incorporating the recommended change
Audit There is no nonconformity yet and further investigation is
Situation 18 needed on corrective action on 8.4.3f 8.4.2d
Further audit investigation (audit trail) and evidence sought
1. Review the performance of subcontractor against their
quality of work, cost effectiveness and timeliness.
2. Audit of Subcontractors facility by the company.
Audit It is a nonconformity
Situation 13 Failure in the system:
Customer satisfaction criteria was overlooked, occasional
feedbacks of favortism were unaddressed by the school.
Evidence:
There were no investigation/followup by training school on
favoritism complaints.
i. Conduct investigation to check favortism issue and if
evidence of favoritism found, ensure correct resolution to
prevent recurrence of the complaint.
Audit Situation It is a nonconformity
2 Failure in the system:
No evidence or procedure for quality management system
planning was incorporated in the company’s QMS
documentation.
QMS is not planned which may lead to undesirable outcomes
and subsequent failure of the QMS
Evidence:
The Quality Managemet system documentation was checked
for corresponding QMS planning procedure.
Review the QMS documentation and incorporate QMS
planning procedure with due involvement of top
management
Applicable ISO Clause
ISO 9001:2015 clause and requirement:
5.3
Top management shall assign the
responsibility and authority for:
c)reporting on the performance of the
in particular to top management
10.1 c) improving the performance and
effectiveness of the quality management
system.
ISO 9001:2015 clause and requirement:
The organization shall determine the
verification, or other activities, necessary
to ensure that the externally provided
processes, products and services meet
requirements.
ISO 9001:2015 clause and requirement:
9.1.3b
The organization shall analyse and
evaluate appropriate data and
information arising from monitoring and
measurement
b) the degree of customer satisfaction;
ISO 9001:2015 clause and requirement:
6.1.1
When planning for the quality management
system, the organization shall consider the
issues referred to in 4.1 and the
requirements referred to in 4.2 and
determine the risks and opportunities that
need to be addressed to:
a) give assurance that the quality
management system can achieve its
intended result(s); b) enhance desirable
effects;
c) prevent, or reduce, undesired effects;
d) achieve improvement.