MOE ANO 145 Format Nov 24 2014

Issue No: 01, Dated: July 2014
PCAA ANO-145 MAINTENANCE

ORGANIZATION EXPOSITION
AIRBLUE ENGINEERING & MAINTENANCE
Airblue Engineering Complex,

Adjacent Airside Bay 71,
Jinnah International Airport
Karachi, Pakistan
Phone: + 92 (0) 2199071832

UAN: 111-247-258
Fax: + 92 (0) 2134601126
Web Site: www.airblue.com
Distributed by: Copy Number:

Technical Library, Airblue
Engg.& Maint To:
Maintenance Organization Exposition
General
MOE 0-Index Issue: 01 July 2014
PART 0
CONTENTS LIST
0-Index Index
0.1 List of Contents
0.2 List of Effective Pages
0.3 List of Issues/Amendment
0.4 Distribution List
0.5 Preamble- Introduction, Purpose, MOE Structure and Associated Manuals
0.6 Cross Reference Table - ANO 145 Requirements versus MOE Procedures
0.7 Definitions
0.8 Abbreviations
Revision No: 00 Revision Date: July 2014 Page 1 of 1
Originator: General Manager Quality Assurance

General
MOE 0.1 Issue: 01 July 2014
0.1 LIST OF CONTENTS
PART SUBJECT
0–Index Index
0.1 List of Contents
0.2 List of Effective Pages
0.3 List of Issues/Amendment
0.4 Distribution List
0.5 Preamble- Introduction, Purpose, MOE Structure and Associated Manuals
0.6 Cross Reference Table - ANO 145 Requirements versus MOE Procedures.
0.7 Definitions
0.8 Abbreviations
1 Management & Organization
1–Index Index
1.1 Corporate commitment by Accountable Manager
1.2 Safety and Quality Policy
1.3 Management personnel
1.4 Duties and responsibilities of the management personnel
1.5 Management Organization Chart
1.6 List of certifying staff
1.7 Manpower resources
1.8 General description of the facilities at each address intended to be approved
1.9 Organizations intended scope of work
1.10 Notification procedures to PCAA regarding changes to the organizations’
activities/approval/location/personnel
1.11 Exposition amendment procedures
2 Maintenance Procedures
2 –Index Index
2.1 Supplier evaluation and subcontract control procedures
2.2 Acceptance/inspection of aircraft components and material from outside contractors
2.3 Storage, tagging, and release of aircraft components and material to aircraft maintenance
2.4 Acceptance of tools and equipment
2.5 Calibration of tools and equipment
2.6 Use of tooling and equipment by staff (including alternate tools)
2.7 Cleanliness standards of maintenance facilities
2.8 Maintenance instructions and relationship to aircraft/aircraft component manufacturer’s instructions
including updating and availability to staff
2.9 Repair procedures

General
PART SUBJECT
2.10 Aircraft Maintenance Programme Compliance

2.11 Airworthiness Directive procedure
2.12 Optional modification procedures
2.13 Maintenance documentation in use and completion of same
2.14 Technical record control
2.15 Rectification of defects arising during base maintenance
2.16 Release To Service procedure
2.17 Records for the operator
2.18 Reporting of defects to PCAA/Operator/Manufacturer
2.19 Return of defective aircraft components to store
2.20 Defective components to outside contractors
2.21 Control of computer maintenance record system
2.22 Control of man-hour planning versus scheduled maintenance work
2.23 Control of critical tasks
2.24 Reference to specific maintenance procedures
2.25 Procedures to detect and rectify maintenance errors
2.26 Shift / task handover procedures
2.27 Procedures for notification of maintenance data inaccuracies and ambiguities to the type certificate
holder
2.28 Production planning procedures
L2 Additional Line Maintenance Procedures
L2 –Index Index
L2.1 Line maintenance control of aircraft components, tools, equipment, etc
L2.2 Line maintenance procedures related to servicing/fuelling/de-icing, etc
L2.3 Line maintenance control of defects and repetitive defects
L2.4 Line procedure for completion of technical log
L2.5 Line procedure for pooled parts and loan parts
L2.6 Line procedure for return of defective parts removed from aircraft
L2.7 Line procedure for control of critical tasks
3 Quality System Procedures
3 –Index Index
3.1 Quality audit of organization procedures
3.2 Quality audit of aircraft
3.3 Quality audit remedial action procedure
3.4 Certifying staff qualification and training procedure
3.5 Certifying staff qualification records
3.6 Quality audit personnel
3.7 Qualifying inspectors
3.8 Qualifying mechanics
3.9 Aircraft/aircraft component maintenance tasks exemption process control
3.10 Concession control for deviation from organization’s procedures
3.11 Qualification Procedure for Specialized Activities Such As NDT, Welding E.t.c
3.12 Control of manufacturers’ and other maintenance working teams
3.13 Human Factors training procedure
3.14 Competence assessment of personnel

General
PART SUBJECT
4 Contracted Maintenance
4 -Index Index
4.1 Contracted Operators
4.2 Operator’s procedures and paper work
4.3 Operator record completion
4.4 Subcontracted Maintenance
5 Appendices and Attachments
5 -Index Index
5.1 Sample of Documents
5.2 List of Subcontractors
5.3 List of Line Maintenance Locations
5.4 List of Contracted Organizations

General
LIST OF EFFECTIVE PAGES
SECTION PAGES REVISION REVISION DATE

Part 0: GENERAL
0-Index 01 00 July 2014
0.1 03 00 July 2014
0.2 03 00 July 2014
0.3 01 00 July 2014
0.4 01 00 July 2014
0.5 01 00 July 2014
0.6 02 00 July 2014
0.7 01 00 July 2014
0.8 02 00 July 2014
Part 1: MANAGEMENT AND ORGANIZATION

1-Index 01 00 July 2014
1.1 01 00 July 2014
1.2 01 00 July 2014
1.3 02 00 July 2014
1.4 08 00 July 2014
1.5 02 00 July 2014
1.6 01 00 July 2014
1.7 06 00 July 2014
1.8 09 00 July 2014
1.9 04 00 July 2014
1.10 01 00 July 2014
1.11 02 00 July 2014
Part 2: MAINTENANCE PROCEDURES

2-Index 01 00 July 2014
2.1 03 00 July 2014
2.2 04 00 July 2014
2.3 04 00 July 2014
2.4 02 00 July 2014
2.5 02 00 July 2014
2.6 03 00 July 2014
2.7 02 00 July 2014
2.8 03 00 July 2014
2.9 02 00 July 2014
2.10 02 00 July 2014
2.11 02 00 July 2014
2.12 02 00 July 2014
2.13 03 00 July 2014
2.14 02 00 July 2014

General

2.15 01 00 July 2014
2.16 04 00 July 2014
2.17 01 00 July 2014
2.18 02 00 July 2014
2.19 03 00 July 2014
2.20 02 00 July 2014
2.21 02 00 July 2014
2.22 02 00 July 2014
2.23 02 00 July 2014
2.24 02 00 July 2014
2.25 02 00 July 2014
2.26 01 00 July 2014
2.27 01 00 July 2014
2.28 01 00 July 2014
Part L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

L2-Index 01 00 July 2014
L2.1 02 00 July 2014
L2.2 02 00 July 2014
L2.3 03 00 July 2014
L2.4 02 00 July 2014
L2.5 02 00 July 2014
L2.6 01 00 July 2014
L2.7 01 00 July 2014
Part 3: QUALITY PROCEDURES

3-Index 01 00 July 2014
3.1 04 00 July 2014
3.2 02 00 July 2014
3.3 03 00 July 2014
3.4 05 00 July 2014
3.5 01 00 July 2014
3.6 02 00 July 2014
3.7 01 00 July 2014
3.8 02 00 July 2014
3.9 01 00 July 2014
3.10 01 00 July 2014
3.11 01 00 July 2014
3.12 01 00 July 2014
3.13 02 00 July 2014
3.14 02 00 July 2014

General
Part 4: CONTRACTED OPERATORS

4-Index 01 00 July 2014
4.1 01 00 July 2014
4.2 01 00 July 2014
4.3 01 00 July 2014
Part 5: APPENDICES AND ATTACHMENTS

5-Index 01 00 July 2014
5.1 04 00 July 2014
5.2 01 00 July 2014
5.3 01 00 July 2014
5.4 01 00 July 2014

General
0.3 LIST OF ISSUES / AMENDMENTS
Amendment / Amendment/ Amendment / issue Issue/amendment has been Date of review

issue Number issue Date Type internally reviewed by (name &
position)
Initial July 2014 Major

General
0.4 DISTRIBUTION LIST
MOE COPY NUMBER MOE HOLDER FORMAT

Copy No. 1 DIRECTOR AIRWORTHINESS Hard Copy
Copy No. 2 CONTROLLER AIRW ORTHINESS OFFICE (Karachi) Hard Copy
Copy No 3 CONTROLLER AIRW ORTHINESS OFFICE (Islamabad) Hard Copy
Copy No. 5 AIRWORTHINESS OFFICE (Lahore) Hard Copy
Copy No. 5 ACCOUNTABLE MANAGER Soft Copy
Copy No. 6 DEPUTY ACCOUNTABLE MANAGER Soft Copy
Copy No. 7 DIRECTOR FLIGHT OPERATIONS Soft Copy
Copy No. 8 GENERAL MANAGER ENGINEERING & MAINTENANCE Soft Copy
Copy No. 9 GENERAL MANAGER QUALITY ASSURANCE Soft Copy
Copy No. 10 Sr. MANAGER LINE MAINTENANCE AVIONICS Soft Copy
Copy No. 11 Sr. MANAGER AIRWORTHINESS MANAGEMENT Soft Copy
Copy No. 12 TECHNICAL LIBRARY LINE MAINTENANCE Soft Copy
Copy No. 13 LINE MAINTENANCE KARACHI Soft Copy
Copy No. 14 LINE STATION ISLAMABAD Soft Copy
Copy No. 15 LINE STATION LAHORE Soft Copy
Copy No. 16 LINE STATION PESHAWAR Soft Copy
Copy No. 17
Copy No. 18
Copy No. 19
Copy No. 20
Copy No. 21
Copy No. 22
Copy No. 23
Copy No. 24

General
0.5 PREAMBLE- INTRODUCTION, PURPOSE, MOE STRUCTURE AND ASSOCIATED

MANUALS
0.5.1 PURPOSE OF THE EXPOSITION
The purpose of the Maintenance Organization Exposition is to describe the procedures and policies of Airblue
which are to be strictly observed by all employees of Engineering & Maintenance. Compliance with these
procedures i s a pre-requisite to obtain and maintain Maintenance Organization Approval under PCAA ANO-145.
0.5.2 STRUCTURE OF THE MOE
This MOE has been prepared in accordance with the requirements of ANO-145.A.70 laid down in PCAA ANO – 145.
It is divided into Parts 0 to 5.
Part 0 - General.
Part 1 - Management and Organization.
Part 2 - Maintenance Procedures.
Part L2 - Additional Line Maintenance Procedures.
Part 3 - Quality System Procedures.
Part 4 - Contracted Maintenance.
Part 5 - This section contains lists of documents used by Airblue and lists of subcontractors,
contractors and other approved line stations.
Each part is divided into sections. Each page header is identified with the section reference No., issue number and
issue date. Each page footer is identified with the revision status, revision date and page number of the section.
Whenever a single page of a section is revised, the whole section will be re-issued with new revision status and
date. The revised text will be marked with a vertical line in the left hand margin.
0.5.3 ASSOCIATED MANUALS
Associated documents for Airblue Engineering procedures referred in this MOE are EMPM.

General
0.6 CROSS REFERENCE WITH PCAA ANO 145

MOE ANO 145 AMO
CHAPTER DESCRIPTION Requirements
0 Table of Content 70(a)
0.1 List of Contents 70(a)
0.2 List of Effective Pages 70(a)
0.3 List of Issues/Amendment 70(a)
0.4 Distribution List 70(a)
0.5 Preamble- Introduction, Purpose, MOE Structure and Associated
Manuals 70(a)
0.6 Cross Reference Table - ANO 145 Requirements versus MOE
Procedures. 70(a)
0.7 Definitions 70(a)
0.8 Abbreviations 70(a)
1.1 Corporate Commitment by the Accountable Manager 70(a)1
1.2 Safety and Quality Policy 65(a), 70(a)2
1.3 Management Personnel 30(a) 3, 70(a)3
1.4 Duties and Responsibilities of the Management Personnel 30(a) (b), 70(a)4
1.5 Management Organisation Chart 30(a), 70(a)3, 5
1.6 List of Certifying Staff 70(a)6, (b)
1.7 Manpower Resources 30(c), 70(a)7
1.8 General Description of the Facilities at Each Address Intended to be Approved 25(a)(b), 70(a)8
1.9 Organisations Intended Scope of Work 70(a)9, 75(a), 80
1.10 Notification Procedure to the Competent Authority Regarding Changes to the 70(a)10, 85(a)(b),
Organisation’s Activities / Approval / Location / Personnel 90(c)
1.11 Exposition Amendment Procedures Including, if Applicable, Delegated 70(a)11, (c)

Procedures
2.1 Supplier Evaluation and Subcontract Control Procedure 65(b), 75 (b)
2.2 Acceptance / Inspection of Aircraft Components and Material From Outside 65(b),
Contractors
2.3 Storage, Tagging and Release of Aircraft Components and Material to Aircraft 25(d), 65(b),
Maintenance
2.4 Acceptance of Tools and Equipment 40(a)(b), 65(b),
2.5 Calibration of Tools and Equipment 40(b), 65(b),
2.6 Use of Tooling and Equipment by Staff (Including Alternate Tools) 40(a), 65(b),
25(a)(b)(c)(d), 65(b),
2.7 Cleanliness Standards of Maintenance Facilities 80
2.8 Maintenance Instructions and Relationship to Aircraft / Aircraft Component 45(a)(b)(d)(f)(g),65(b),
Manufacturers’ Instructions Including Updating and Availability to Staff 70(a)12
2.9 Repair Procedure 45(a)(b)(c), 65(b)

2.10 Aircraft Maintenance Programme Compliance 45(c), 65(b), 70(a)12
2.11 Airworthiness Directives Procedure 45(a)(b)(g), 65(b)
2.12 Optional Modification Procedure 45(a)(b)(g), 65(b)
45(a)(e), 65(b),
2.13 Maintenance Documentation in Use and Completion of Same 70(a)12
2.14 Technical Record Control 55(a), 65(b), 70(a)12
45(a)(b)(c), 55(b),
2.15 Rectification of Defects Arising During Base Maintenance 60(a)
50(a)(b)(d)(f),65(b),
2.16 Release to Service Procedure 75(e)
2.17 Records for the Operator 55(b), 65(b), 70(a)12

General
MOE ANO 145 AMO

CHAPTER DESCRIPTION Requirements
2.18 Reporting of Defects to the Competent Authority / Operator / Manufacturer 60(a)(b)(c)(d)(e),65(b)
,
2.19 Return of Defective Aircraft Components to Store 25(d), 65(b), 70(a)12
2.20 Defective Components to Outside Contractors 65(b), 70(a)12, 75(b)
2.21 Control of Computer Maintenance Record Systems 55(c), 65(b), 70(a)12
2.22 Control of Man-Hour Planning versus Scheduled Maintenance Work 30(c)
2.23 Control of Critical Tasks 65(b)
2.24 Reference to Specific Maintenance Procedures 65(b)
2.25 Procedure to Detect and Rectify Maintenance Errors 65(b)
2.26 Shift / Task Handover Procedures 47
2.27 Procedures For Notification of Maintenance Data Inaccuracies and Ambiguities, 45
to the Type Certificate Holder
2.28 Production Planning Procedure 47
L2.1 Line Maintenance Control of Aircraft Components, Tools, Equipment etc. 65(b), 42(a)
L2.2 Line Maintenance Procedures Related to Servicing / Fuelling / De-Icing etc. 65(b)
L2.3 Line Maintenance Control of Defects and Repetitive Defects 65(b)
L2.4 Line Procedure for Completion of Technical Log 50(a), 65(b), 50(b)
L2.5 Line Procedure for Pooled Parts and Loan Parts 50(f), 65(b)
L2.6 Line Procedure for Return of Defective Parts Removed From Aircraft 42(a), 65(b)
L2.7 Line Procedure Control of Critical Tasks 65(b)
3.1 Quality Audit of Organisation Procedures 65(b)(c), 70(a)12
3.2 Quality Audit of Aircraft 65(b)(c), 70(a)12
3.3 Quality Audit Remedial Action Procedure 65(b)(c), 70(a)12
3.4 Certifying Staff and Category B1 and B2 Support Staff Qualification and Training 30(g)(i)(h)(e),
Procedures 35(a)(b)(c)(d)(e)(f)(g)(
3.5 Certifying Staff and Category B1 and B2 Support Staff Records 35(j)(k)(l)(m)
3.6 Quality Audit Personnel 30(e), 65(c)
3.7 Qualifying Inspectors 30(e)(g)(h)(i), 35(a)(b)
(c)(d)(e)(f)(g)(h)(i)
3.8 Qualifying Mechanics 30(e)
3.9 Aircraft or Aircraft Component Maintenance Tasks Exemption Process Control 65(b)
3.10 Concession Control For Deviation from Organisations’ Procedures 65(b)
3.11 Qualification Procedure for Specialised Activities Such As NDT, Welding Etc. 30(f)(e)
3.12 Control of Manufacturers’ and Other Maintenance Working Teams 65(b)
3.13 Human Factors Training Procedure 30(e), 35(d)(e)(f)
3.14 Competence Assessment of Personnel 35(d)(e)(f)
4.1 Contracted Operators 70(a)13, (b)
4.2 Operator Procedures and Paperwork 65(b)
4.3 Operator Record Completion 65(b)
5.2 List of Subcontractors

General
0.7 DEFINITIONS
Refer latest revision of ANO-145-AWRG, Para ANO145.A.1 and latest revision of AWNOT-017-AWRG

General
0.8 ABBREVIATIONS
AD Airworthiness Directive
AIDS Aircraft Integrated Data System
AirN@v Name of Technical Literature
AME Aircraft Maintenance Engineer
AMM Aircraft Maintenance Manual
ANO Air Navigation Order
AOT All Operator Telex
APU Auxiliary Power Unit
ARO Aircraft Repair Order
AS Aerospace
ATA Air Transport Association
AV Avionics
AWM Airworthiness Management
AWNOT Airworthiness Notices
C of FF Certificate of Fitness for Flight
C/F Carried Forward
PCAA Pakistan Civil Aviation Authority
CAAIP Civil Aviation Authority Information and Procedure
CM Condition Monitoring
CMM Component Maintenance Manual
AMP Aircraft Maintenance Program
C of MR Certificate of Maintenance Review
CRS Certificate of Release to Services
CSN Cycle Since New
CSO Cycle Since Overhaul
CSR Cycle Since Repair
DGCAA Director General Civil Aviation Authority
EASA European Aviation Safety Agencies
ECO Engineering Change Order
EGT Exhaust Gas Temperature
EHM Engine Health Monitoring
EMPM Engineering & Maintenance Procedure Manual
ENGG Engineering
EPSU Emergency Power Supply Unit
ETOPS Extended Range Twin Engine Operations

General
FAA Federal Aviation Authority

FH Flight Hour
GM General Manager
HT Hard Time
IAE International Aero Engines
IATA International Aviation Transport Association
JAA Joint Aviation Authority
LLP Life Limited Parts
LRU Line Replacement Unit
MAC Mean Aerodynamic Chord
MAREPS Maintenance Reports
MEL Minimum Equipment List
MIC Major Item Change
MMEL Master Minimum Equipment List
MOE Maintenance Organization Exposition
MPD Maintenance Planning Document
MRB Maintenance Review Board
NDT Non Destructive Testing
Ni-CAD Nickel Cadmium Battery
OC On Condition
OEM Original Equipment Manufacturer
OJT On Job Training
PFR Post Flight Report
PIREPS Pilot Reports
POL Petroleum Oil Lubricants
QA Quality Assurance
RCB Reliability Control Board
S/A Serviceable
SB Service bulletin
SIL Service Information Letter
SRM Structure Repair Manual
STC Supplement type Certificate
TCA Transport Canada Authority
TSN Time Since New
TSO Time Since Overhaul
TSR Time Since Repair
U/S Unserviceable

Management & Organization
PART ONE
CONTENTS LIST
1.1 Corporate commitment by the Accountable Manager
1.2 Safety and Quality Policy
1.3 Management personnel
1.4 Duties and Responsibilities of the Management Personnel
1.5 Management Organization Chart
1.6 List of certifying staff
1.7 Manpower Resources
1.8 General description of the facilities at each address intended to be approved
1.9 Organization intended Scope of work
1.10 Notification Procedure to PCAA regarding Changes to the Organization’s

Activities / Approval / Location / Personnel
1.11 Exposition Amendment Procedures Including, If Applicable, Delegated

Procedure

1.2 SAFETY & QUALITY POLICY
We at Airblue Engineering & Maintenance are committed to provide a service par excellence that would
continually delight our customers where safety of the aircraft, reliability of our service and punctuality will be
our key goals.
To achieve this objective we shall;
1) Achieve standards laid down in the exposition at all times. Quality standards are the responsibility of
all personnel and it is the duty of all personnel to comply with this policy, to strive to maintain and
improve quality standards at every opportunity.
2) Consider safety as the primary concern, to the safety of our customers as well as our own safety,
and the safety of our fellow employees and the property and equipment entrusted into our care.
3) Recognize that the compliance with PCAA, procedures, quality standards, safety standards and
regulations is the duty of all personnel
4) Take Human Factors into consideration into our job planning and when work is being carried out.
5) Ensure all staff had undergone Human Factors training and to use such training on continual basis
to improve and minimize Human Factors related issues.
6) Encourage personnel to report maintenance related errors / incidents so that safety can be enhanced;
these reports will be analyzed, root causes identified and preventative measures implemented to prevent
reoccurrence.
7) Recognize the need for all personnel to co-operate with Quality / Safety auditors to improve the quality of
the safety system.
8) Promote & maintain an open, honest and improvement oriented organization through establishment of
just culture.
9) Ensure the use of qualified & trained personnel to carry out correct maintenance at the first attempt at
all times.
10) Ensure at all times that safety standards are not impacted by commercial imperatives.
11) Ensure that all customer/ regulator requirements are continually determined with the view of meeting with
those requirements.
12) Ensure all aircraft are routinely monitored and maintained and thereby made commercially available to
maximize revenue generation.
13) Establish and maintain a Quality Management System and set quality objectives at all relevant levels of
the division and review these objectives at planned intervals for continual improvement.
NOTE: Safety Management System (Maintenance part) is being covered in Airblue SMS manual. (As per AMC
145.A.70 (d))

1.3 MANAGEMENT PERSONNEL
1.3.1 GENERAL
Purpose of this chapter is to provide organizational designations, titles comparison and nominated management
personnel involved in maintenance activities on aircraft / aircraft components in Airblue Engineering & Maintenance.
1.3.2 ORGANIZATIONAL DESIGNATIONS AND TITLES
Following is the comparison between existing titles in Airblue Engineering & Maintenance and the management
personnel titles.
POST HOLDER TITLE

Accountable Manager Managing Director
Deputy to Accountable Manager Deputy Managing Director
Quality Manager General Manager Quality Assurance
Maintenance Manager General Manager Engineering
Incharge of Airworthiness Management Sr. Manager (Airworthiness Management)
Incharge of Maintenance Sr. Manager Maintenance
1.3.3 NOMINATED PERSONNEL
Managing Director, AIRBLUE is the Accountable Manager of Airblue Engineering & Maintenance having overall
responsibility for running the Organization. Accountable Manager has basic understanding of PCAA regulations and
responsibilities that fall upon him, under PCAA Approval.
General Manager Engineering, along with other Managers shall ensure that the Organization is in compliance with
PCAA regulations. Managing Director designates the General Manager Quality Assurance with the responsibility of
effective quality assurance and associated feedback reporting system.
Nominated personnel are competent to demonstrate relevant knowledge and adequate extent of experience related to
aircraft / aircraft component maintenance and managerial activities.
DESIGNATION NOMINEE DEPUTIES NAME

Managing Director Junaid Khan Ms. Sadia Muhammad
General Manager Quality Assurance Mr. A.M.K Rana Mr. M. Abdur Rahman
General Manager Engineering & Mr. Muhammad Azhar Qayyum Mr. Muhammad Yousuf
Maintenance
Sr. Manager (Airworthiness Mr. Shoeb Asif Mr Muhammad Ali
Management)
Sr. Manager Maintenance Mr. Muhammad Yousuf Meraj-ud-din Syed

1.3.4 NOMINATED PERSONNEL APPROVAL BY PCAA
General Manger Quality Assurance shall submit credentials on Form 4 to PCAA for nominated
personnel. Approved PCAA Form 4 shall be archived General Manger Quality Assurance. Copy of the
approved PCAA form 4 shall be given to concerned individuals for their records.
Whenever, credentials for any nominated personnel are amended, revised PCAA Form 4 shall be
submitted for approval, before change becomes effective. In case of an unforeseen change of
management personnel, Form 4 shall be submitted to PCAA at the earliest, but in any case within 72
hours from the occurrence date.
1.3.5 Deputizing Arrangements

In the absence of nominated personnel, nominated Deputy shall ensure compliance with ANO 145,
demonstrating to PCAA similar level of qualification and experience. If both nominated personnel and
deputy are away, senior-most person shall be appointed by General Manager Engineering &
Maintenance to look after day-to-day activities for limited period. Such nominated person shall also
have relevant knowledge and experience related to aircraft / aircraft component maintenance to ensure
compliance with ANO 145 requirements.

1.4 DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL
Purpose of this section is to detail the duties and responsibilities of the following Management personnel, for
accomplishment of all maintenance activities while ensuring that Airblue Engineering & Maintenance Organization shall
remain in compliance with PCAA ANO 145 requirements.
1.4.1 Nominated Management Personnel
1.4.1.1 Managing Director

1.4.1.2 General Manager Quality Assurance
1.4.1.3 General Manager Engineering & Maintenance
1.4.1.4 Sr. Manager Airworthiness Management
1.4.1.5 Sr. Manager Maintenance

1.4.1.1 ACCOUNTABLE MANAGER – MANAGING DIRECTOR
Managing Director, Airblue shall be the Accountable Manager for Airblue Engineering & Maintenance regarding all
maintenance activities on Airblue fleet under PCAA Approval.
Duties and responsibilities:

1. The Accountable Manager is responsible for ensuring that maintenance carried out by the approved
organization meets the standards required by PCAA.
2. He is responsible for establishing and promoting the safety and quality policy specified in ANO 145.A.65
(a).
3. He is responsible for nominating the management staff.
4. He is responsible for ensuring that the necessary finance, manpower resources and facilities are
available to enable the company to perform the maintenance to which it is committed and contracted
operators and any additional work which may be undertaken.
5. He is responsible for the supervision of the progress of the corrective actions /review of the overall results
in terms of quality.
6. He is responsible for ensuring the competence of all personnel including management personnel has
been assessed.
7. He is responsible for ensuring that any charges are paid, as prescribed by PCAA i.a.w. the fees & charge
regulation.
8. Implement an independent quality assurance system and appoint General Manager Quality Assurance for
effective surveillance of organizational activities to highest standards of airworthiness and quality.
9. Assure free access of PCAA personnel to Airblue Engineering & Maintenance facilities, whenever called
for in respect to PCAA Approval.

1.4.1.2 GENERAL MANAGER QUALITY ASSURANCE
Qualification
An Aircraft Maintenance Engineer having minimum 15 years experience of aircraft engineering and maintenance out of
which 05 years experience in Managerial or equivalent position. Must hold valid PCAA AME License in Cat ‘B1’ or ‘B2’
with an in-depth knowledge of Aviation Engineering and Air Legislation.
Main Function
He is directly responsible to Accountable Manager functionally as well as administratively. He will maintain an

independent Quality Assurance System by performing continuous surveillance and Quality Assurance functions over
the entire activity of the Engineering and Maintenance organization for maintaining PCAA ANO-145, Airworthiness
standards, manufacturers recommended procedures / practices and company requirements.
1. The Quality Manager is responsible for establishing an independent quality assurance system to monitor
compliance of the ANO 145 organization with PCAA requirements;
2. He shall have direct access to the Accountable Manager on matters concerning the quality system;
3. Defines the human factors principles to be implemented within the organization;
4. He is responsible for implementing a quality audit program in which compliance with all maintenance
procedures is reviewed at regular intervals in relation to each type of aircraft (or component) maintained
(including the management and completion of audits and production of audit reports). He should ensure that
any observed non-compliances or poor standards are brought to the attention of the person concerned via his
manager;
5. He is responsible for follow up and closure of any non-conformance;
6. The Quality Manager should establish regular meetings with the Accountable Manager to appraise the
effectiveness of the quality system. This will include details of any reported discrepancy not being adequately
addressed by the relevant person or in respect of any disagreement concerning the nature of a discrepancy;
7. He is responsible for preparing standard practices and procedures (MOE, including the associated
procedure(s) for use within the organization and ensuring their adequacy regarding Part 145 and any
amendments to the Regulation;
8. He is responsible for submission of the MOE and any associated amendments, to the competent authority for
approval (which includes completion of and submission of PCAA Form(s) 2, PCAA Form(s) 4 or equivalent);
9. He is responsible for assessing Subcontractors and suppliers of new and used components and materials for
satisfactory product quality in relation to the needs of the organization;
10. He is responsible for issue /renewal/cancellation of certifying staff authorizations;
11. He is responsible for co-ordinating action on airworthiness occurrences and for initiating any necessary further
investigation and follow-up activity (145.A.60) ;
12. He is responsible for establishing feedback from maintenance incidents/issues and feeding these back into the
continuation training program;
13. He is responsible for assessing contractors working under the quality system and maintaining the expertise
necessary to be able to do so, to the satisfaction of PCAA. He is also responsible for assessing external
specialist services required to be used by the organization in the performance of maintenance.
Note: It must be remembered that the quality system is required to be "independent" which will normally mean that the
General Manager Quality Assurance and the Quality Monitoring Staff are not directly involved in the maintenance
process or with maintenance certification.

1.4.1.3 GENERAL MANAGER ENGINEERING (Head of Engineering & Maintenance Department)
Qualification
- An Aircraft Maintenance Engineer having minimum 20 years of aviation engineering experience including at least 08
years on a Managerial or equivalent position.
- Should have in-depth knowledge of Aviation Engineering and Maintenance, Part 145 and Air Legislation.
Main Function:
He shall report directly to Accountable Manager of Airblue. He is responsible to PCAA Airworthiness Directorate for the
overall control of the Engineering and Maintenance Department of Airblue as per PCAA ANO 145
1. He is responsible for ensuring that the organization’s procedures and standards are complied with when
carrying out maintenance
2. He is responsible for ensuring the competence of all personnel engaged in maintenance by establishing a
program of training and continuation training using internal and/or external sources;
3. He is responsible for the satisfactory completion and certification of all work required by contracted
operators/customers in accordance with the work specification (Work Order and approved MOE procedures);
4. He is responsible for ensuring that all sub-contract orders are correctly detailed and that the requirements of
the contract/order are fulfilled in respect of inspection and quality control;
5. He is responsible for providing feedback to the Quality System about the services provided by contracted
Organizations, Subcontractors;
6. He is responsible for responding to quality deficiencies in the area of activity for which he is responsible, which
arise from independent quality audits;
7. Collaborate with General Manager Quality Assurance for implementation of an effective quality assurance
system in the Organization to ensure that all activities are accomplished to the highest standards of
airworthiness and workmanship.
8. He is responsible for the implementation of the safety policy and human factor issues;
9. He is responsible for availability of facilities appropriate to the planned work including hangars, workshops
office accommodation, stores as applicable for the planned work;
10. He is responsible for availability of a working environment appropriate to the tasks being undertaken;
11. He is responsible for the incoming inspection of components, parts, materials, tools and equipment, the related
classification, segregation and storage according to the manufacturer’s recommendations ;
12. He is responsible to develop a production planning system appropriate to the amount and complexity of the
maintenance scope of work;
13. He is responsible for availability of tools, equipment and materials to perform the planned tasks;
14. He is responsible for availability of sufficient competent personnel to plan, perform, supervise, inspect and
certify the work being performed;
15. He is responsible for availability of all necessary maintenance data as required by ANO 145.A.45;
16. He is responsible to record and notify any inaccurate, incomplete or ambiguous procedure, practice information
or maintenance instruction contained in the maintenance data used by maintenance personnel to the author of
maintenance data;
17. He is responsible to provide a common work card or worksheet system to be used throughout relevant parts of
the organization and ensure such documents comply with ANO145.A.45. (e);
18. He is responsible for notifying the Accountable Manager whenever deficiencies emerge which require his
attention in respect of finance and the acceptability of standards (Accountable Manager and General Manager
Quality Assurance to be officially informed of any lack of 25% of available man-hours over a calendar month);
19. He is responsible for supplying the necessary technical documents for customers.
20. He is responsible for the storage of the organization’s technical records.

1.4.1.4 Sr. MANAGER AIRWORTHINESS MANAGEMENT
Qualification
An Aircraft Maintenance Engineer having minimum 15 years of experience in aircraft maintenance and engineering out
of which 05 years experience in Managerial or equivalent position. Must hold valid PCAA AME License in Cat ‘A & C’ or
‘X (full set) on a type of aircraft with an in-depth knowledge of Aviation Engineering.
Main Functions
He is Responsible to General Manager Engineering and Maintenance, functionally as well as administratively. He shall
maintain continuous airworthiness over the entire activity of the Engineering and maintenance organization for
maintaining PCAA Airworthiness standards, manufacturers recommended procedures / practices and company
requirements
1. Administer entire division in conformity with contents of Safety and Quality Policy and corporate commitment
made by the Accountable Manager.
2. Ensuring the availability of all necessary maintenance data as required by Part 145.A.45;
3. Supplying the necessary technical documents for customers and storage of the organisation’s technical
records;
4. Recording and notifying any inaccurate, incomplete or ambiguous procedure, practice information or
maintenance instruction contained in the maintenance data used by maintenance personnel to the author of
maintenance data;
5. Providing a common work card or worksheet system to be used throughout relevant parts of the organisation
and ensuring such documents comply with 145.A.45.(e) ;
6. Maintaining Liaison between Engineering and Maintenance departments for continuous airworthiness.
7. Approval of maintenance program:
a. Preparation of a propriety maintenance program based on Airblue fleet.
b. Submission of amendments and revision to PCAA for approval as and when required.
8. Reliability program:
a. Provide aircraft reliability analysis based on pilot reported defects (PIREPS) and produce quarterly
reliability report.
b. Liaison with manufacturer and repair agencies on aircraft and component reliability issues.
c. Supervision of repeated defect monitoring on daily basis. Status of repeat will be indicated by R0, R1,
R2, and R3 critical. R0 is initial reporting.
9. Engine Health Monitoring Program with the help of following data:
a. Cruise Data Monitoring recorded by AIDS.

b. Boroscope Inspection
c. Magnetic Chip Detector
d. Monitoring Of Oil Consumption
e. APU Performance

10. Reporting of each reportable defect to PCAA as prescribe in MOE 2.18. Investigation, analysis and reporting of
Technical Delays / Defects / Incidents with information to PCAA, copy to Quality Assurance and OEM (if
required).
11. Maintain update and preserve detailed aircraft, Engine and APU Maintenance records in soft and hard copy for
back up in an appropriate format, as to include all scheduled maintenance certifications of release to service
and life limited parts as per regulatory requirements.
12. Manage, administer and control the aircraft approved maintenance program, including life limited and hard time
parts to produce the necessary documentation for accomplishment of the said program with in specified time
period.
13. Review, recommendations for accomplishment and control of Airworthiness Directives, Service Bulletins,
Modifications and PCAA requirements applicable to Airblue fleet.
14. Maintain a record of hours & cycles flown by each Aircraft, Engines & APU.
15. Arrange Weighing of Aircraft, when due.
16. Providing General Manager Quality Assurance with relevant record for obtaining / renewal of necessary
approval of Airblue Engineering and Maintenance, as and when required.
17. Planning and scheduling task for Line and base maintenance as per AMP as under:
a. Master check packages for check ‘C’ and above of the airblue fleet is prepared, planned and issued by
the Development Engineering.
b. Maintenance checks up to check ‘A’ level and special inspections are planned by Assistant Manager
Technical Records.
c. Concerned Sr. Manager is informed in advance for special grounding for implementation of above
checks / inspection.
d. On the completion of above maintenance work proper record is maintained by Technical Record
Office.
18. Co-ordination with Airblue Flight Operations and Corporate Safety Department.
19. Dissemination of technical publications through Technical Librarian.
20. Liaison with PCAA for maintenance schedule concessions and MEL waivers.
21. Review summary of Delays/ Defects/ Incidents prepared by Technical Services Engineer and ensure copy will
be provided to Quality Assurance.

1.4.1.5 Sr. MANAGER MAINTENANCE
Qualification
An Aircraft Maintenance Engineer, having a minimum of 15 years Aviation Maintenance & Engineering experience out
of which 05 years must be in a managerial or equivalent position. Must hold valid PCAA AME type rated license in Cat
‘B1’ or ‘B2’, on a type of aircraft operated by Airblue with an in depth knowledge of aviation engineering.
Main Function:
He is responsible to General Manager Engineering and Maintenance, functionally as well as administratively. He shall
maintain aircraft & facilities as requirement mention in PCAA ANO 145, PCAA Airworthiness standards, manufacturers
recommended procedures / practices and company requirements

Sr. Manager Maintenance shall be Incharge for line maintenance activities, defined under PCAA ANO – 145 Approval.
Main responsibilities are:
1 Administer entire division in conformity with contents of Safety and Quality Policy and corporate commitment
made by the Accountable Manager.
2 Ensure that all personnel and management of the division are fully aware of organizational procedures; know
their obligation to such procedures and competence of the personnel is assessed in this regard.
3 Develop and implement plans to provide optimum aircraft utilization effectively ensuring that required facilities,
tooling / equipment, materials and associated means are available for all scheduled and anticipated tasks.
4 Define manpower, skills and training needs for intended scope of work in liaison with General Manager
Engineering.
5 Prepare divisional Man-Hour Plan in liaison with Sr. Manager Airworthiness Management and review plan
every three months. Notify to the General Manager Engineering any shortfall of more than 25% in available
manpower during a calendar month.
6 Ensure that all maintenance including defect rectification, in Line Maintenance division, is performed in
accordance with the approved maintenance data and tooling / equipment are calibrated as per the
organizational procedures / standards acceptable to the Competent Authority.
7 Participate in Audit and implement corrective actions against all findings in timely manner. Attend Management
Reviews to present detailed progress on corrective / preventive actions, if required by the Accountable
Manager.
8 Report without any delay, to General Manager (Quality Assurance), in case of an un-airworthy condition or a
deviation from organizational procedures and ultimately to the Accountable Manager.
9 Initiate all possible actions to enhance divisional performance, including proposals on issues that affect the
Organization although not directly related to the Line Maintenance division.
10 Analyze adequacy of tooling / equipment / material required for all maintenance activities and control of
alternates in case of deviation.

INTENTIONALLY LEFT BLANK

1.5 MANAGEMENT ORGANIZATION CHART
Revision No: 00 Revision Date: July 2014 Page 1of 2

Revision No: 00 Revision Date: July 2014 Page 2of 2

1.6 LIST OF CERTIFYING STAFF
1.6.1 OBJECTIVE
The objective of this section is to ensure the list of Certifying staff is maintained and updated.
1.6.2 GENERAL DESCRIPTION
1.6.2.1 Management of Certifying Staff List
1. A list of certifying staff holding company authorizations with related certifying privileges are documented in
AB/QA/21 “List of Certifying Staff”.
2. The list of certifying staff is subject to change. Updated list will be maintained by General Manager Quality
Assurance.
3. Quality Assurance Department maintains the following records of all staff with organizational authorization to
issue CRS.
- Details of License held
- All relevant training records
- Scope of authorization
4. ‘List of Certifying Staff’ shall be reviewed and updated in accordance with procedure in MOE 3.5. ‘List of
Certifying Staff’ shall provide, as a minimum, following information for each personnel:
i. Name
ii. Designation / Function
iii. Location
iv. Scope and limitation of the Certification Authorization
v. Date of first issue of Certification Authorization
vi. Expiry date of Certification Authorization, if necessary
vii. Identification number of Certification Authorization
5. The information is kept for a minimum period of three years from the date of cease or dismissal of
authorization. Authorization holders may obtain a copy of their records on request to GMQA.
6. Quality Assurance department also maintains records of limited or one off authorization granted in extreme
circumstances. These records are also kept for a minimum of three years.
7. Staff records are maintained secure either in a filing cabinet for the hardcopy or by password restricted
computer entry code.
8. Access to staff records is limited to Quality Assurance staff, Senior Management and approving Airworthiness
Authorities accredited representatives in the course of performing their duties.
9. General Manager Quality Assurance or his nominee is authorized to amend ‘List of Certifying Staff’ as and
when required.

1.7 MANPOWER RESOURCES
1.7.1 OBJECTIVE
The objective of this section is to demonstrate that sufficient man power is available to execute planned work and
intended function of AIRBLUE Engineering & Maintenance. Process of manpower resources, in a sequential manner,
shall be based on:
1. Manpower assessment
2. Recruitment of new personnel (based on manpower assessment)
3. Training needs Analysis
1.7.2 GENERAL
1.7.2.1 Manpower Assessment
General Manager / Sr. Manager (concerned) shall initiate manpower assessment process for next calendar year. Each
divisional head shall determine required man-hours for the division, to develop Divisional Man-hour plan. Such plan
shall be submitted to General Manager Engineering & Maintenance. Following shall be the basis for assessment of
required man-hours:
a) Scheduled work load pattern

b) Availability of ground time
c) Estimated man-hour per employee
d) Skills / specialized services required
With inputs from all divisions, Master Man-hours Plan for Organization shall be developed. General Manager
Engineering & Maintenance reviews man-hours after every three months and shall assess manpower requirements with
existing Human Resource Budget (HRB) of AIRBLUE Engineering & Maintenance.
1.7.2.2 Recruitment / Promotion / Re-designation of Personnel
Following year Engineering & Maintenance human resource budget shall be approved by Director HR based on the
requirement assessed by each Departmental Head.
Criteria for promotion / re-designation, to the cadre of Manager Engineering and above, shall be based on technical
qualifications and experience, in accordance with regulations. MOE 1.4 defines educational / technical qualifications
and related work experience requirements for each senior position.
1.7.2.2.1 DETAILS OF TOTAL MANPOWER

Details of manpower distribution in each division at the maintenance stations are demonstrated in the following tables.
However, personnel are being transferred, depending on operational / maintenance requirements, as per provisions
stated in Master Man-hours plan.

Airblue Engineering and Maintenance Manpower Distribution Department wise list
AIRBLUE Man power Distribution list
Engineering & Maintenance

Position/
SR # Designation KHI ISB LHE PEW Total
1 General Manager / HOD 1 0 0 0 1

2 Senior Manager Maintenance 1 0 0 0 1
3 Asst Manager Safety Mgt System 1 0 0 0 1
4 Manager MCC 1 0 0 0 1
5 Manager Engineering 1 1 1 0 3
6 Aircraft Engineer - Aerospace 6 5 4 2 17
7 Aircraft Engineer - Avionics 4 5 6 1 16
8 Aircraft Engineer - Radio 1 0 1 0 2
Trainee Engineer – Aerospace Line
9 Maintenance 4 2 5 0 11
Trainee Engineer – Avionics Line
10 Maintenance 1 6 4 0 11
11 Senior Technician - Aerospace 7 4 3 1 15
12 Senior Technician - Avionics 4 1 4 1 10
13 Junior Technician - Aerospace 5 15 33 3 56
14 Junior Technician - Avionics 2 7 9 3 21
15 Apprentice - Aerospace 0 2 0 0 2
16 Apprentice – Avionics 0 1 2 0 3
17 Supervisor Cabin Maintenance 1 0 0 0 1
18 Technician Cabin Maintenance 9 4 4 0 17
19 Apprentice - Cabin Maintenance 0 0 3 0 3
20 Supervisor Wheel / Tyre Shop 1 0 0 0 1
21 Assistant Manager-Stores 1 0 0 0 1
22 Senior Storekeeper 3 0 0 0 3
23 Store Keeper 2 1 3 0 6
24 Engineering Instructor 1 0 0 0 1
25 Technical Librarian 1 0 0 0 1
26 Equipment Technician 3 0 0 0 3
27 Pass Coordinator 1 0 0 0 1
28 Cleaner / Helper 4 1 1 0 6

29 Driver 1 0 0 0 1
Senior Manager-Airworthiness
30 Management 1 0 0 0 1
31 Coordinator 1 0 1 0 2
32 Asst Manager AWM Mgt 1 0 0 0 1
Aircraft Engineer Tech Services-
33 Aerospace 3 0 0 0 3
Aircraft Engineer Tech Services-
34 Avionics 1 0 0 0 1
Trainee Engineer Technical Services
36 Development Engineer 1 0 0 0 1
Trainee Engineer Development Engg
37 Avionics 1 0 0 0 1
Trainee Engineer Development Engg
Engineering Assistant Development
39 Engineering 1 0 0 0 1
40 Assistant Manager-Technical Record 1 0 0 0 1

41 Supervisor Technical Record 1 0 0 0 1
Engineering Assistant Technical
42 Records 3 1 4 0 8
Total 86 56 88 11 241
Quality Assurance
Position/
SR # Designation KHI ISB LHE PEW Total
1 General Manager Quality Assurance 1 0 0 0 1

Manager Engineering Quality
2 Assurance 1 0 0 0 1
Aircraft Engineer - Quality
3 Assurance Aerospace 2 1 0 0 3
Aircraft Engineer - Quality
4 Assurance Avionics 2 0 1 0 3
Trainee Engineer Quality Assurance
Engineering Coordinator Quality
6 Assurance 1 0 0 0 1
Total 7 1 2 0 10

1.7.2.2.2 Engineering and Maintenance Personnel Duty Roster
Airblue Engineering and Maintenance personnel are working in 04 shift pattern i.e.
a) General Shift (Timing: 09:00 Hrs to 17:30 Hrs)

b) Morning Shift (Timing: 07:00 Hrs to 15:30 Hrs)
c) Evening Shift (Timing: 15:00 Hrs to 23:30 Hrs)
d) Night Shift (Timing: 23:00 Hrs to 07:30 Hrs)
a) General Shift
Engineering & Maintenance Personnel working in General Shift are presented below
i. General Manager Engineering & Maintenance

ii. General Manager Quality Assurance
iii. Sr. Managers
iv. Manager Maintenance Control Center
v. QA personnel
vi. AWM personnel
vii. AM Technical Store
viii. AM Cabin Maintenance
ix. AM Technical Records
x. In charge Technical library
xi. Engineering / Pass Co-coordinators
xii. Drivers, Helper / Cleaning staff
b) Morning / Evening / Night Shift
Engineering & Maintenance Personnel working in Morning / Evening / Night Shift presented below
i. Aircraft Maintenance Engineers (Aerospace/Avionics/ Radio)

ii. Maintenance Control center personnel
iii. Trainee Engineers (Aerospace/Avionics)
iv. Senior Technician (Aerospace/Avionics)
v. Junior Technician (Aerospace/Avionics)
vi. Apprentices (Aerospace/Avionics)
vii. Cabin Maintenance Technician
viii. Structure Repair Technician
ix. Duty Store Keeper
x. Engineering Assistant
1.7.2.3 Training Needs Analysis
Training requirements shall be analyzed for Engineering & Maintenance personnel at all levels, in the Organization.
Training plan shall be developed which may include following courses:
1. Company Procedure Training (Aviation Legislation, MOE / EMPM)

2. Human Factor
3. FTS
4. EWIS
5. Relevant technology updates (aircraft / aircraft components)
6. Orientation for new inductees

a) Training Needs
Sr. Managers Airworthiness Management, Maintenance and General Manager Quality Assurance will establish the
training needs of their staff to conform to Organization and PCAA Airworthiness requirements. General Manager / Sr.
Manager will review their needs annually by comparing what training is required and how much trained Engineer/ Staff
are available.
b) Training Request
Sr. Managers AWM, Maintenance and General Manager Quality Assurance will inform the General Manager
Engineering & Maintenance who will prepare a training plan consisting on required basic & type courses, refresher
courses , HF, FTS, EWIS and any other courses; by specifying the following:
i. Courses Required.
ii. Number of Nominees.
iii. Time slot, at which the courses may be scheduled.
General Manager Engineering & Maintenance will select suitable training facilities and ensure following criteria are
satisfied.
i. Course Contents
ii. Regulatory Authority approval where applicable
iii. Venue Location
iv. Dates Available
v. Cost (Including any travel and accommodation)
Once the above conditions are fulfilled General Manager Engineering will confirm to respective Sr. Manager / General
Manager the Commencement & complete date of the course.
c) Training Records
All certifying staff training records will be maintained with Quality Assurance division. All non certifying technical staff
training record will be kept with the Engineering instructor.


1.8 GENERAL DESCRIPTION OF THE FACILITIES AT EACH ADDRESS INTENDED TO BE

APPROVED
1.8.1 OBJECTIVE
The objective of this section is to demonstrate AIRBLUE Engineering & Maintenance facilities required for the
Maintenance organization.
1.8.2 GENERAL
Airblue Engineering & Maintenance has its base station at Karachi and line stations are at Lahore, Islamabad, and
Peshawar. Line Maintenance activities outside Pakistan are performed by PCAA approved Technical Handling
Agencies. Heavy Maintenance (e.g. Check ‘C’, etc.) shall be performed by PCAA approved Maintenance Repair
Organization (MRO).
In case of hanger requirement for maintenance activities, PIA or Shaheen Engineering & Maintenance facilities shall be
obtained on need basis. In case of inclement weather, aircraft maintenance shall not be carried out in open area and
aircraft will be secured accordingly.
Engineering and Maintenance facility premises at Karachi are located at Apron near Bay 71. Quality Assurance &
Airworthiness Management offices are located in Airblue Engineering Unit -5, Jinnah International Airport, Karachi. In
this regard details are given below.
PREMISES FACILITY SCOPE OF UNDERTAKING

MAINTENANCE BASE • Engineering Complex consists of Battery Line maintenance of
shop, aircraft components, Stockroom, - A320 family aircraft, up to
Airblue Engineering Complex, Consumables Material, Tool Store, offices, and including Check A.
near BAY 70/71 Technical Library, Classroom and amenities.
Jinnah International Airport • Metallic storage racks are available for • Battery shop
Karachi aircraft components.
• Air conditioning is provided in shop & offices
for dust / weather protection.
• Dust protection of parts is achieved by
wrapping these in packing material.
• Adequate ground water drainage is available.
• Adequate lighting is being provided. Torches
are issued to maintenance personnel and high
intensity lamps are available in Tool Store.
• Earphones are provided to maintenance
personnel for noise protection especially during
engine ground run.
• Portable fire extinguishers are available with
fire alarm system.
• Portable Air Compressor, Portable electric
Generators & electric power (GPU) for 110
VAC / 400 Hz are available.

Quality Assurance & • Oxygen Shop, Cardex control • Cardex Control

Airworthiness Management Section, Technical Record, offices and • Technical records
Offices amenities. • Oxygen Charging Shop
• Air conditioning is provided in shop & offices
Airblue Engineering & for dust / weather protection.
Maintenance, Gerry Dnata • Adequate illumination is being provided.
Building, Unit -5, • Sections are isolated to avoid area
Jinnah International Airport contamination.
Karachi • Portable fire extinguishers are available with
fire alarm system.
• Electric powers are available with standby
generator.
LINE Office building consists of offices, Stockroom • Line maintenance of A320
MAINTENANCE (Lahore) for aircraft components, consumables parts, family & A340 aircraft: Upto
Tool Store and amenities. and including Check A.
Office of the Manager • Metallic storage racks are available for • Technical records
Engineering is located on apron aircraft components.
side International Terminal • Air conditioning is provided in store & offices
building, Allama Iqbal for dust / weather protection.
International Airport. • Dust protection of parts is achieved by
engine ground run.
fire alarm system.
• Portable Air Compressor, Portable generator,
electric power (GPU) for 110 VAC / 400 Hz are
available.
LINE Office building consists of aircraft components, • Line maintenance of
MAINTENANCE (Islamabad) Stockroom, Avionics consumables, Tool Store, A320 family aircraft Up to
offices and amenities. and incl. weekly check.
Office of the Manager • Metallic storage racks are available for
Engineering (ISB) is located at aircraft components. • Technical records
apron area in the Ex-British • Air conditioning is provided in store & offices
Airways office building near for dust / weather protection.

Gammon gate, B.B. International • Dust protection of parts is achieved by

Airport. wrapping these in packing material.
engine ground run.
fire alarm system.
• Air Compressor & electric power (GPU) for
110 VAC / 400 Hz are available.
LINE Porta Cabin consists of aircraft components, • Line maintenance of
MAINTENANCE (Peshawar) Stockroom, Avionics consumables, Tool Store, A320 family aircraft up to
office accessories and amenities. and incl. weekly.
Office of the Station Engineer is • Metallic storage racks are available for
located in Peshawar Airport and aircraft components.
a Porta Cabin is located as a • Air conditioning is provided in store & offices
Store on apron side for dust / weather protection.
• Dust protection of parts is achieved by
engine ground run.
fire alarm system.
• Air Compressor & electric power (GPU) for
110 VAC / 400 Hz are available.

LOCATIONS OF AIRBLUE ENGINEERING AND MAINTENANCE FACILITIES AT J.I.AP

Airblue Engineering & Maintenance

AIRBLUE ENGINEERING COMPLEX NEAR BAY 70/71 J.I.AP KARACHI

AIRBLUE ENGINEERING & MAINTENANCE UNIT -5 NEAR GERRY’S DNATA BUILDING J.I.AP KARACHI

AIRBLUE LAHORE ENGINEERING OFFICE

AIRBLUE ISLAMABAD ENGINEERING OFFICE

1.8.4 CHANGE OF LOCATION, HOUSING OR FACILITIES
Any change in the location will be intimated to PCAA. There will be no change to housing or facilities, required by
Airblue that could have significant effect on its ability to perform the maintenance, under Maintenance Organization
Certificate and Operations Specifications without written approval from PCAA.
PCAA may prescribe the conditions, including limitations, under which Airblue Engineering & Maintenance must operate
while it is changing its location, housing, or facilities.
1.8.5 EQUIPMENT/ MATERIALS REQUIREMENT
Airblue Engineering & Maintenance has the equipment, tools, and materials necessary to perform the maintenance,
preventive maintenance and alterations under its Maintenance Organization Approval in accordance with PCAA ANO-
145 requirements.
All test/ inspection equipment and tools used to make airworthiness determinations on articles are controlled and
calibrated to a standard acceptable to PCAA.
The equipment, tools and material are those recommended by the manufacturer or equivalent to those recommended
by the manufacturer and acceptable to PCAA.

1.9 ORGANISATIONS INTENDED SCOPE OF WORK
1.9.1 General
Airblue will only carry out work on an Aircraft or component for which it is approved, holds the required technical data,
necessary tooling and at locations identified in this exposition. Airblue may carry out work on aircraft or component for
which it is approved at any location subject to the need for such work arising only from un-serviceability of the aircraft or
component. In the unforeseen cases, where an aircraft is grounded at a location other than the approved location where
no appropriate certifying staff is available MOE 3.4.4 shall be followed.
1.9.2.1 Aircraft Maintenance
Maintenance and repair of Airbus A319/ A320 /A321 aircraft fitted with IAE-V2500 / CFM-56-5 series engines and
Airbus A340 aircraft fitted with CFM-56-5 series engines up to check ‘A’ level as per Approved Maintenance
Schedule for which appropriately licensed Aircraft Engineers, qualified mechanics and necessary infrastructure is
available with in the organization.
MAINTENANCE Station
Rating TC HOLDER AIRCRAFT MODEL LIMITATION Base Line
Level
Airbus A319/ A320 /A321 KHI
Upto and including
A1 AIRBUS (CFM 56-5) No YES &
A318/ A319/ A320 /A321 A checks
LHE
KHI
A318/ A319/ A320 /A321 Airbus A319/ A320 /A321 Upto and including
A1 AIRBUS No YES &
(IAE V2500 series Engine) A checks
LHE
A340 Airbus A340 Upto and including
A1 AIRBUS (CFM 56-5) No YES
A checks LHE
Airbus A319/ A320 /A321 ISB
A318/ A319/ A320 /A321 Upto and including
A1 AIRBUS (CFM 56-5) No YES &
weekly checks
PEW
ISB
A318/ A319/ A320 /A321 Airbus A319/ A320 /A321 Upto and including
A1 AIRBUS No YES &
(IAE V2500 series Engine) weekly checks
PEW
A340 Airbus A340 Upto and including
A1 AIRBUS (CFM 56-5) No YES
weekly checks ISB
1.9.2.2 Engine Maintenance

Off wing maintenance shall be carried out by Manufacturer or PCAA approved Maintenance Repair
Organization.

1.9.2.3 Component maintenance
Rating ATA Chapter

C5 Electrical Power & Lights 24 – 33
C15 Oxygen 35
1.9.3 DESCRIPTION OF ACTIVITIES
S/N AREA OF ACTIVITY DESCRIPTION

The maintenance activities include:
• Unscheduled maintenance.
MAINTENANCE • Repair and Inspection work.
BASE • Maintenance up-to Check ‘A’ level of aircraft A320
family.
AIRCRAFT( A320 family / (KHI) • Modifications Minor.
A340) • Application of approved repairs
• Airworthiness Directive / modification incorporation
1 Subdivided into 'Base The maintenance activity covers:
Station' or 'Line Station' • Servicing.
activities. LINE • Pre-flight / Transit.
MAINTENANCE • Daily and Weekly Checks.
(LHE,ISB and • Rectification of Defects.
PEW) • Unscheduled maintenance.
• Maintenance up-to Check ‘A’ level of aircraft A320
and A340 (Only at LHE)
Activities comprise:
2 COMPONENTS Bench test, repair and overhaul of components listed in Company’s
Capability List.
1.9.4 Reserved
1.9.5 COMPANY CAPABILITY LIST
Airblue engineering & maintenance will perform maintenance, preventive maintenance, or alterations on articles listed in
the current capability list acceptable to PCAA.
At present Airblue capability list includes:
1. Overhaul, repair and capacity check of Ni- Cad batteries.
2. Capacity check of DIEHL Emergency Power Supply Unit (EPSU).
3. Oxygen bottle charging.

1.9.5.1 Company Capability List
Reference Level of
Rating ATA P/N Designation Work Shop
of the CMM maintenance
1-Overhaul
24 2758 SAFT 24-38-51 2-Periodic Check
C5 3-Capacity Check Battery Shop
3214-30 DIEHL 33-51-07 Capacity Check

33
3214-31 DIEHL 33-51-17 Capacity Check
AVOX
3552 Series ZODIAC 35-35-52 Oxygen bottle charging
AEROSPACE
AVOX
891 Series ZODIAC 35-28-91 Oxygen bottle charging
AEROSPACE
C15 35 89794015 Oxygen Shop

EROS 35-21-22 Oxygen bottle charging
Series
897 Series EROS 35-11-42 Oxygen bottle charging
TYCO SCOTT
5500 Series 35-32-18 Oxygen bottle charging
AVIATION
TYCO SCOTT
9700 Series 35-31-55 Oxygen bottle charging
AVIATION
897 Series SCOTT 35-21-93 Oxygen bottle charging
1.9.5.2 Amendment Process
An amendment in Company Capability List may be addition / deletion / correction related to any aircraft component,
enhancement / limitation of work scope (maintenance level) or a combination of both. Sr. Manager (Airworthiness
Management) shall submit the case on ‘Request for Addition / Deletion / Correction in Company Capability List’ on
email to Sr. Manager Production.
♦ Part number and description

♦ ATA & LRU control number
♦ Level of maintenance
♦ Manufacturer of the component
♦ Maintenance Data details
♦ Tool / test equipment required
♦ Training / qualification requirements
Sr. Manager Production shall review the case and then forward the request to General Manager (Quality Assurance) for
endorsement.

1.9.5.3 Amendment affecting scope of Approval
An amendment request affecting scope of Approval, such as addition of a new component rating in Company Capability
List, shall be assessed by Manager (Quality Assurance). For such amendment, General Manager (Quality Assurance)
shall submit two copies of proposed amendments to PCAA.
Upon receipt of PCAA Approval, General Manager (Quality Assurance) shall authorize Sr. Manager (Airworthiness
Management) to incorporate approved amendment and update Company Capability List accordingly.
Record for amendments shall be maintained by General Manager (Quality Assurance). Sr. Manager (Airworthiness
Management) shall transmit a feedback for incorporated amendment to the originator.

1.10 NOTIFICATION PROCEDURES TO PCAA REGARDING CHANGES TO THE ORGANISTION’S

ACTIVITIES/APPROVAL/LOCATION/PERSONNEL
1.10.1 OBJECTIVE
This procedure describes the notification of changes in the organization’s Activities/ Approval/Location/ Personnel to
PCAA
1.10.2 GENERAL
With due consent of the Accountable Manager, General Manager (Quality Assurance) shall be responsible to notify
PCAA of any change, defined in PCAA ANO 145.A.85, concerning organizational activities / approval / location /
management personnel and implementation of the Exposition Amendment procedure.
1.10.3 NOTIFIABLE CHANGES
Following are the changes, subject to notification to PCAA:
a) The name of the organization

b) The location of the organization
c) Scope of PCAA Approval
d) Any of the nominated persons specified in MOE 1.3
e) Facilities, equipment, procedures, work scope and certifying staff that could affect the approval.
1.10.4 PCAA FORM 2
General Manager (Quality Assurance) shall inform PCAA for any of the above-mentioned changes. For a change,
except MOE 1.10.3(d), application shall be made through a letter requesting such change at least 30 days ahead of
incorporation date. Two copies of the MOE pages and PCAA FORM 2 shall be submitted to PCAA along with
application.
In case of Accountable Manager change, new Corporate Commitment signed by the successive Accountable Manager
shall be submitted with application. Accountable Manager shall ensure disbursement of fee, related to renewal of PCAA
ANO – 145 Approval Certificate.
1.10.5 PCAA FORM 4
For any required change, mentioned under MOE 1.10.3(d), procedure for submission of PCAA FORM 4 is specified in
MOE 1.3.

1.11 EXPOSITION AMENDMENT PROCEDURES INCLUDING, IF APPLICABLE, DELEGATED

PROCEDURE
1.11.1 OBJECTIVE
This procedure discusses the method employed in amending the Maintenance Organization Exposition.
1.11.2 GENERAL
1.11.2.1 Management of MOE
Maintenance Organization Exposition Manual procedures have been approved by Accountable Manager as per
corporate commitment in MOE 1.1 Under delegated authority, General Manager (Quality Assurance) shall control
amendment process of this Exposition along-with all associated maintenance procedures and submit any amendment in
this context to PCAA, for approval.
1.11.2.2 Knowledge of MOE
Sr. Manager (concerned) shall ensure that personnel of respective divisions are well acquainted with contents /
application of Maintenance Organization Exposition and all other associated procedures concerning job roles assigned
to the individuals. Personnel in the organization are equally responsible to notify Quality Assurance whenever there is a
need for an improvement / change. Whenever, a typographic error or other discrepancy is found in any procedure,
same shall be reported without any delay. In all cases, after initial assessment, respective General Managers shall
forward his recommendations to General Manager (Quality Assurance) for evaluation of an amendment for compliance
with PCAA regulations.
1.11.3 APPROVAL OF MOE AMENDMENTS
Any proposed amendment in Maintenance Organization Exposition, affecting scope of PCAA ANO-145 Approval, must
be submitted to PCAA for approval and shall be considered as “Major Amendment”, prior to its incorporation. Manager
Engineering (Quality Assurance) shall recommend proposed amendment to General Manager (Quality Assurance), if
found compliant with PCAA regulations. General Manager (Quality Assurance) shall submit copies of Exposition Manual
pages, containing proposed amendments, with application for Amendment on the form AB/QA/31. For any change
defined in the ANO 145.A.85, revised PCAA FORM 2 / PCAA FORM 4 (as applicable) must also be submitted for the
approval.
Whenever an alteration is recommended by PCAA in the proposed amendment, General Manager (Quality Assurance)
shall prepare an acceptable revision for re-submission to PCAA.
General Manager (Quality Assurance) shall submit the new draft of Maintenance Organization Exposition revision under
a covering letter, requesting PCAA for approval. Letter of Approval from PCAA (in original) and stamped page of
amendment shall be maintained by Coordinator to General Manager (Quality Assurance).
An amendment, such as correction due to typo-error within text, not affecting the prime intent of any procedure in
Company Exposition Manual, shall be considered as “Minor Amendment”. Such proposed amendment shall be
submitted to General Manager (Quality Assurance) for indirect approval. However, General Manager (Quality
Assurance) shall notify such indirect approval to PCAA for endorsement at the earliest, through revised MOE pages
under a covering letter.
Note: For initial approval and change of approval applications, a signed Statement by the General Manager Quality Assurance
shall be submitted to confirm that processes, areas and personnel subject to the application have been reviewed and audited
showing satisfactory compliance with all applicable ANO 145 requirements.

1.11.4 INCORPORATION OF AMENDMENT
Upon grant of Approval from PCAA for an amendment affecting scope of PCAA ANO-145 Approval, General Manager
(Quality Assurance) shall authorize Manager Engineering (Quality Assurance) to issue an amendment as per
distribution list. Individual change requires revision number modification, whereas a complete new edition of MOE shall
be developed for several changes and shall requires a new issue number.
a) Hard Copy Format
For distribution of Maintenance Organization Exposition (MOE), Quality Assurance Engineer shall issue a Control Copy
Number (Refer MOE 0.4) to each controlled copy for traceability.
Technical librarian shall distribute amended pages to all addressees, as per distribution list. Reference of the Authority’s
approval shall be mentioned on Maintenance Organization Exposition.
An amendment shall be incorporated by inserting new (amended) page and replacing existing page. Margin line, on left-
side, will identify latest revision on each affected page. Each manual holder, upon incorporation of amendment, shall
complete the ‘List of Issues / Amendments’ (Refer MOE 0.3). Whereas copy of letter duly signed by the holder, shall be
returned to Technical librarian as acknowledgement for receipt and incorporation of particular amendment. Previous
Manual obsolete pages must be discarded immediately to avoid any confusion.
b) Electronic Copy Format
Maintenance Organization Exposition (MOE) in electronic copy format shall be available on organizational intranet for
secured accessibility through corporate accounts. Manager Engineering Quality Assurance shall arrange in-time
updates of electronic copy along with revision of Maintenance Organization Exposition (MOE) in hard copy format.
Certifying staff shall be trained on amendments in Maintenance Organization Exposition (MOE), through continuation
training program. Each manual holder shall communicate any amendment in Maintenance Organization Exposition
(MOE) to all concerned personnel of the respective division.

Maintenance Procedures
PART TWO
CONTENTS LIST
2.1 Supplier evaluation and subcontract control procedures

2.2 Acceptance/inspection of aircraft components and material from outside contractors
2.3 Storage, tagging, and release of aircraft components and material to aircraft
maintenance
2.4 Acceptance of tools and equipment
2.5 Calibration of tools and equipment
2.6 Use of tooling and equipment by staff (including alternate tools)
2.7 Cleanliness standards of maintenance facilities
2.8 Maintenance instructions and relationship to aircraft/aircraft component
manufacturer’s instructions including updating and availability to staff
2.9 Repair procedures
2.10 Aircraft maintenance program compliance
2.11 Airworthiness Directive procedure
2.12 Optional modification procedures
2.13 Maintenance documentation in use and completion of same
2.14 Technical record control
2.15 Rectification of defects arising during base maintenance
2.16 Release to service procedure
2.17 Records for the operator
2.18 Reporting of defects to PCAA/Operator/Manufacturer
2.19 Return of defective aircraft components to store
2.20 Defective components to outside contractors
2.21 Control of computer maintenance record system
2.22 Control of man-hour planning versus scheduled maintenance work
2.23 Control of critical tasks
2.24 Reference to specific maintenance procedures
2.25 Procedures to detect and rectify maintenance errors
2.26 Shift / task handover procedures
2.27 Procedures for notification of maintenance data inaccuracies and ambiguities to the type
certificate holder
2.28 Production planning procedures

2.1 SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE
2.1.1 PURPOSE
To describe Airblue policies regarding Suppliers evaluation, qualification, Approved Supplier List and performance
follow-up of such approved Suppliers for aircraft components (routable / repairable / consumable), material (consumable
/ raw), tools, test equipment and Subcontractor for maintenance services.
2.1.2 General
2.1.2.1 Selection processes for each type of suppliers and subcontractors;

1- Supplier can be a stockist providing distribution of new and used aircraft parts/materials. Procurement of all aircraft
components (routable / repairable / consumable), material (consumable / raw), tools and test equipment shall be
made through a purchase order only from:
a) Original Equipment Manufacturer (OEM) of an aircraft / aircraft component.

b) Vendor / Distributor (Approved / Authorized by OEM)
c) Organization holding valid FAA Repair Station / Part 145 approval.
d) Part supplier providing aircraft components / material with applicable authorized certificates from OEM /
EASA / FAA approved repair station / Part 145 approved Maintenance Organization.
2- Sub-Contractor: Maintenance services on aircraft / aircraft component including inspection, repair, modification,
overhaul within the scope of work, excluding pre-flight inspection to ensure that aircraft is fit for intended flight (not
involving any troubleshooting) may be acquired from approved maintenance-services, holding valid PCAA Approved
Organization approval or Airblue Quality Assurance approval (Refer Para 2.1.4 ).
2.1.2.2 For customer work, other than Airblue, aircraft spares and materials can be procured via:
• Airblue Fleet Management
• Supplied by the customer
• Through suppliers approved by Airblue (as agreed by customer) and currently listed in the
approved supplier list.
2.1.3 Supplier Evaluation & Control:
The General Manager Quality Assurance, through the Manager Fleet Management, will carry out the following:
• The Manager Fleet Management shall arrange the potential supplier documents as required by Quality
Assurance audit check list. Upon receipt of the completed documents, and convincing himself of its
contents, the Manager Fleet Management will forward it to General Manager Quality Assurance for
evaluation.
• General Manager Quality Assurance or his nominee is responsible to conduct initial/ scheduled audit of the
supplier. He shall ensure that necessary audits are carried out to ensure Quality Assurance and Competent
Authority requirements are maintained by the supplier organization. The Quality Assurance section shall
retain all audit records. Approved suppliers shall be audited at regular intervals as per Quality Assurance
audit schedule.
• If found satisfactory and all requirements are met then forward the case to General Manager Quality
Assurance for approval. General Manager Quality Assurance shall approve the supplier and amend the
approved Suppliers List accordingly.
• Managing Director or his nominee is responsible for ensuring that only suppliers on the Approved Supplier
list are contracted.

2.1.4 Sub-Contractor Evaluation & Control:
In cases where Airblue does not possess the adequate equipment, tools and/or personnel for a certain
maintenance activity, this maintenance shall be subcontracted.
When any maintenance organization is contracted for heavy maintenance of Aircraft, overhaul Engines and
Landing Gears, Airblue Quality Assurance shall perform audit prior to the PCAA approval. The PCAA Maintenance
Organization Approval is considered on the basis of sub-contract maintenance as per the ratings and limitations
laid out on the approval certificate.
When sub-contracting maintenance other than aircraft, engines and landing gears, Airblue Quality Assurance shall
perform audit and authorized maintenance repair organization to perform maintenance i.a.w within the scope
approved by the competent Authority and the contracted agreement. Aircraft components (routable / repairable),
tools and test equipment shall be repaired through a repair order only from:
a. Original Equipment Manufacturer (OEM) of an aircraft / aircraft component.

b. Repair Organization (Approved / Authorized by OEM)
c. Organization holding valid FAA Repair Station / Part 145 approval.
The sub-contracted work shall be supervised and certified by qualified personnel of subcontracted agency who
are authorized by General Manager Quality Assurance, Airblue. The audit shall concentrate on the sub-contractor’s
facilities, personnel and standards to ensure that they satisfy Quality Assurance and PCAA Airworthiness
requirements. A list of such subcontractors shall be maintained and kept with the Manager Engineering Quality
Assurance.
Work performed by the sub-contractor shall meet the following requirements:

• All parts and materials used in the fabrication and maintenance shall be procured from approved sources and
shall have traceability records.
• The sub-contractor shall provide a system for the records of work accomplished.
• Only appropriately qualified personnel in the subcontractor’s company shall be authorized to perform the
work and certify for the work accomplished.
• Quality Assurance shall re-audit the sub-contractors facilities and personnel when the quality of work by such
sub-contractors is found to be unsatisfactory, unreliable or frequent nonconformance findings were recorded
during receipt acceptance inspection.
• A routine audit shall be conducted on the subcontractor for verifying compliance with the current
airworthiness requirements and company procedures. The subcontractor shall be issued with renewed
maintenance organization certificate valid for one year.
The CRS can only be issued by a person holding the Authorization issued by the General Manager Quality
Assurance, under PCAA approval.
The PCAA and the Airblue Quality Assurance team shall have the right for access to the subcontractor’s facility.
Managing Director or his nominee is responsible for ensuring that only organizations appearing on the approved
organizations listed in Approved Sub-contractor List are contracted. General Manager Quality Assurance or his
nominee is responsible to conduct initial/ scheduled audit of the approved maintenance organizations. General
Manager Quality Assurance shall include the sub-contractor upon completion of the audit and will create, amend and
control the sub-contractor list accordingly. He shall ensure necessary audits are carried out and Quality Assurance
and / or PCAA requirements are maintained by the subcontracting organization. The Quality Assurance section shall
retain all audit records.

2.1.5 Monitoring of the related suppliers and subcontractors:
General Manager Quality Assurance or his nominee is responsible to conduct scheduled audit of the supplier. He shall
ensure necessary audits are carried out and compliance to PCAA requirement is maintained by the subcontracting
organization. The Quality Assurance section shall retain all audit records.
2.1.6 Management of the purchase orders to the approved suppliers/ subcontractors.
For required items, Sr. Manager / Manager Engineering concerned shall generate a Parts Requisition. Once
generated by the Parts Requisition shall be sent to the Fleet Management section. All purchase orders/export
invoice must contain the clear and unambiguous description of the;
a) Items to be purchased or Work / Service required,

b) Quantity Ordered
c) Required Delivery Time (If Applicable).
d) Reference to the Specifications, Manual and Other Relevant Data, If Applicable.
e) Required ‘Release Certificate’ Documentation (MOE 2.2, Acceptable Release Certification Documents for
Aircraft Components and Standard Parts)
Managing Director or his nominee in coordination with General Manager Engineering is responsible for the
contractual negotiations with the suppliers and with the aircraft maintenance sub-contractors at Line Maintenance
Stations. The General Manager Engineering is responsible for stipulating suitable actions to monitor the provision
of the services and if necessary to incorporate such actions in to contracts.
2.1.7 Records of suppliers and subcontractors information:

All subcontractor record (include Certificates, audit reports, list of suppliers, incoming inspection result) shall be
kept by General Manager Quality Assurance for the period of three year.

2.2 ACCEPTANCE / INSPECTION OF AIRCRAFT COMPONENTS AND MATERIALS FROM OUTSIDE CONTRACTOR
2.2.1 PURPOSE
To define Airbue policy regarding acceptance / inspection of aircraft components and material received from outside
contractors.
2.2.2 PROCEDURES
2.2.2.1 Determination of Goods Conformity
In order to determine conformity for an incoming aircraft component / material, under the supervision of Assistant Manager
Stores, Stores Inspector/ Aircraft Maintenance Engineer shall mainly follow the inspection rules provided as under:
• Visual inspection of packing, for possible damage occurred during transportation, shall be performed. In case of
damaged packaging, aircraft component shall undergo a more detailed inspection or quarantined for investigation
(protection of aircraft component / material must be sufficient enough to avoid any possible damage).
• Conformance of aircraft component / material with accompanying documents and Purchase / Repair Order such as
Nomenclature, Part Number, Serial Number, quantity, life status, maintenance performed (i.e., inspected / modified /
repaired / overhauled), etc.
• Verification that aircraft component is delivered with authorized release certificate (EASA Form 1, or FAA 8130-3 /
TCCA FORM ONE) from Original Equipment Manufacturer (OEM), OEM authorized distributor, EASA Part – 145
Approved organizations, or from Part – 145 accepted organization (with dual release).
• For Life Limited Parts (LLP), back-to-birth history must be checked and component shall be accepted only when such
record is among the accompanying documents.
• Endorsement of delivery documents specified in the Purchase / Repair Order (Certificate of Conformity, Inspection /
Test report, etc.).
• Evaluation of other delivery documents not specified in Purchase / Repair Order (conformity to Airblue specifications for
such products shall be assessed).
• Materials/standard parts received in batches and related traceability
2.2.2.2 Airworthiness Determination

Component airworthiness shall be evident when an authorized release certificate is being presented with aircraft
component, such as:
STATUS “NEW”
TYPE OF PART/MATERIAL DOCUMENT TO BE EXPECTED
standard parts when the part/material is purchased directly from the manufacturer, the Certificate of
Materials (raw materials and/or Conformity issued by the manufacturer is expected;
consumables) when the part/material is purchased thru a third party (i.e. distributor, operator,
maintenance organization, etc.) the following documents are expected:
- Certificate of Conformity issued by the manufacturer, and;
- Statement from the supplier source.
aircraft parts • EASA Form 1 for aircraft component provided as ‘NEW’ from Original Equipment
Manufacturer / OEM authorized vendor.
or
• FAA 8130-3 for an aircraft component provided as “NEW” from Original Equipment
Manufacturer / OEM Authorized Vendor.
or
• TCCA FORM ONE for an aircraft component provided as “NEW” from Original
Equipment Manufacturer / OEM Authorized Vendor.

STATUS “USED”
TYPE OF PART/MATERIAL DOCUMENT TO BE EXPECTED
aircraft parts • EASA Form 1 shall be accepted for used component from Part – 145 Approved
Maintenance Organization.
or
FAA Form 8130-3 for a used part (e.g. overhauled) issued by an EASA
approved organisation located in the USA, having the EASA dual release in
the remark block;
or
TCCA Form One for a used part (e.g. overhauled) issued by an EASA
approved organisation located in Canada, having the EASA dual release in
the remark block;
Once serviceability is confirmed, Stores Inspector / Aircraft Maintenance Engineer shall issue a Serviceable Tag
(Certificate of Inspection). Serviceable Tag along with copy of release document shall be attached with the
component. Batch number, tag number, shelf life expiry date and any other technical data shall be recorded on the
registers.
For customer-provided new aircraft component / material traceability, a true copy of authorized release certificate
with customer’s own serviceable tag shall be required. For aircraft component, removed as ‘Serviceable’ by the
customer for fitment on its own aircraft / aircraft component (component swapping), such aircraft component shall
only be acceptable with authorized release certificate (EASA Form 1 or equivalent) issued by concerned shop or
serviceable Tag issued by the customer. Conforming to incoming inspection, Stores Inspector / Aircraft Maintenance
Engineer shall issue a Certificate of Inspection (serviceable tag), marked as ‘CUSTOMER A/C COMPONENT’.
Applicable details shall be recorded in incoming items stores register. In case of non-conformity observed with
received documents or found physically damaged, Stores Inspector/ Aircraft Maintenance Engineer shall report
discrepancy to Manager Fleet Management for further action. Such aircraft component / material, belonging to
customer, shall be segregated and quarantined separately till the discrepancy is resolved.
Acceptance of components received on AOG as these parts are normally received directly at the AOG location, it is
the responsibility of certifying staff to ensure that the component is i.a.w. the MOE 2.2.2.1 & MOE 2.2.2.2
2.2.2.3 Aircraft Component / Material Segregation

Whenever an aircraft component is either found physically damaged / unserviceable as a result of in-house
inspection / testing or the status is uncertain and in-house inspection capability is not available, such item shall be
rejected by Stores Inspector/ Aircraft Maintenance Engineer. For component / material either not in compliance with
Purchase / Repair Order or not having required documents, Stores Inspector / Aircraft Maintenance Engineer shall
raise ‘Store Discrepancy Report’ clearly stating reason for rejection and handover item to Assistant Manager Stores.
All such items which fail the incoming inspection shall be placed in Quarantine for temporary storage. In this case a
copy of ‘Store Discrepancy Report’ shall be attached to aircraft component quarantined and vendor shall be informed
accordingly. Manager Fleet Management shall investigate and follow-up against raised discrepancies for
determination of corrective actions.
All rejections shall be recorded by Store personnel for use as quality evaluative indicators. Recording is important
because quality-performance, cost-of-quality and vendor rating are largely measured from the statistics of rejections
experienced.
2.2.2.4 Quarantine Store Area

Any material / aircraft component, which does not meet following acceptance criteria except unserviceable aircraft
components received for repair, shall be properly labeled with ‘Store Discrepancy Report’ and routed to Quarantine
Store area, until status is cleared:
• Aircraft component not meeting EASA, FAA or other regulatory requirements

• Airworthy condition cannot be determined

• Documentation is either missing or inappropriate.
• Aircraft component shows evidence of physical damage.
• Any other condition that renders to un-serviceability of the aircraft component
Inside Quarantine Store Area, there shall be a clear segregation for aircraft components declared as
‘UNSERVICEABLE’, material declared as ‘REJECTED’ and aircraft components / material awaiting their status and
marked as ‘UNDER INVESTIGATION’. Unserviceable Tag shall state the nature of such item. An aircraft component
/ material shall be removed from Quarantine Store Area, when its status is cleared. Aircraft component / material
shall be sent to the Stores Inspector / Aircraft Maintenance Engineer for inspection. Stores Inspector / Aircraft
Maintenance Engineer shall issue a Serviceable Tag (Certificate of Inspection) and the Storage limitation/ life limits
shall be marked on the serviceable Tag for such item.
2.2.2.5 Procedure of treatment of a Suspected Unapproved Part ( SUP ) or Bogus Items

Aircraft component / material not fabricated as per the Type Certificate / Supplemental Type Certificate holder /
Original Equipment Manufacturer (OEM) specifications or without their authorization shall be considered as ‘Bogus
Item’.
Upon incoming inspection, Stores Inspector / Aircraft Maintenance Engineer shall identify a component / material as
bogus item due to its non-conformity to design / documentation or if it is evident that component / material is
fabricated through forgery avoiding aeronautical standards.
Such component / material shall be immediately segregated in Quarantine Store Area and declared as
‘UNSERVICEABLE’. Unserviceable Tag shall state the nature of such bogus item and Sr. Manager Airworthiness
Management shall be informed for investigation and report to the Organization from which item has been received
along with concerned Competent Authorities (i.a.w MOE Chapter 2.18 occurrence reporting procedure/form).
2.2.2.6 Acceptance / Inspection Records

Stores Inspector / Aircraft Maintenance Engineer record on “Incoming items Inspection Checklist (AB/QA/33)” which
include following data for items received from suppliers:
• Purchase / Repair Order
• Release Note Number
• EASA Form 1, PCAA Form 1, FAA Form 8130-3 or TCCA Form ONE
• Test / Inspection Reports (as applicable)
• Operator’s release document Records shall be kept in Stores for a period of three years from the date of receipt of
component / material and shall be transferred thereafter to the Record Room. Storage of records shall be made per
nature of product according to the reference number for ease of finding such records at any moment later.
Note: AB/QA/33 filled checklist shall be maintained by Assistant Manager Stores.
2.2.2.7 Acceptance of Sizeable Aircraft Components

Assistant Manager Stores shall coordinate with Manager Engineering concerned to nominate suitable person to
perform incoming inspection for sizeable aircraft components such as engines; APUs, landing gears, etc. directly on
the manufacturers recommended engine dolly / trolley.
2.2.2.8 Register of Components and Material

Records of incoming Component / Material inspection shall be maintained by Assistant Manager Stores.
An inventory in computerized system shall state the reference, location and status of each component in the Stores
(Refer MOE chapter 2.3). Record of aircraft components in Quarantine Storage Area shall contain at least the
Nomenclature, Part number, Serial number, batch number, shelf life (if applicable) and GRN (if applicable).
2.2.3 Components removed serviceable from aircraft.
Refer MOE 2.16


2.3 STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND MATERIAL TO

AIRCRAFT MAINTENANCE
2.3.1 OBJECTIVE
To define Airblue policy and procedures for identification, tagging, storage and release of aircraft components
and material to maintenance personnel.
2.3.2 PROCEDURE
2.3.2.1 Management and Storage of Aircraft Components / Material
Assistant Manager Stores shall be responsible for day-to-day operation of Airblue Stores. He shall control and maintain
all inventories according to requirements defined by the manufacturer. Store Keeper shall update inventory in
computerized system whenever aircraft component / material is received in Store. Record shall contain all relevant
information, such as Part number, Serial number, location, shelf life, etc. During storage, all aircraft components / material
shall be tagged properly. It shall be ensured that:
a) Large enough, strong and sufficient storage facilities for aircraft components and material are provided and
that material is segregated as per nature of product to avoid mutual damage.
b) All aircraft component and material, subjected to deterioration / shelf life limitations are preserved
appropriately.
c) Suitable protective covering are provided for all components to guard against physical damage and
environmental effects.
d) All serviceable aircraft components and material are segregated and identified appropriately in the
stockroom.
e) Supplies bearing valid certificate / tag are issued to maintenance.
Airblue Stores have an identified area for unserviceable components / material, which are found as either life-expired or
damaged.
Aircraft components and material is stored in accordance with manufacturers’ recommendations / industry standards to
provide protection against humidity, extreme temperatures, dust, rough handling or other damages. It is ensured by all
personnel that wherever practical, aircraft components / material remain packaged in protective material to minimize
damage during handling.
Sensitive electronic / electrical components shall be stored in a cool, dust free and humidity controlled environment as per
manufacturers’ recommendations. For storage of Electrostatic Discharge Sensitive (ESDS) devices, all electrical-
connection pins are blanked with proper protective covering and component placed in a specifically made container / bag
bearing ESDS label.
A Serviceable component removed from an aircraft under maintenance, routed to Stores for storage and refitted to the
same aircraft with the same input does not need an EASA Form 1. A CRS must be issued on the worksheets reflecting
the work accomplished or, a CRS must be issued on the ‘Serviceable Tag’.
Airblue Stores shall have adequate doorways, which can be secured when needed.
There should be adequate lighting, unless otherwise specified due to nature of equipment or material to be stored.
However, direct sunlight shall not be allowed. Aircraft component such as Engines, APUs, Landing Gears and other
heavy structural parts shall be stored as per the manufacturer instructions at designated areas on appropriate trolleys or
stands.

2.3.2.2 Control Access
Aircraft components / material must be stored in secured areas under restricted access to authorized personnel only.
Authorized personnel shall be:
1. Staff working in the Technical Stores
2. Stores Inspectors
3. Personnel performing quality audits
2.3.2.3 Airworthiness Directives Control for Stored Items
Aircraft serviceable components in store shall remain compliant to the applicable Airworthiness Directives and all other
applicable mandatory modifications. Process for accomplishment of all mandatory modifications on aircraft components in
serviceable stockrooms is detailed in MOE 2.11.
2.3.2.4 Inventories
Aircraft components / material in Store shall be listed on computerized inventory. Perpetual inventory check / stock-taking
shall be made for correcting deviations in nature of product, references and quantity of all components / material in entire
stores, under supervision of Assistant Manager Stores.
2.3.2.5 Control of Shelf Life and Life Limited Parts
Aircraft components / material with shelf life shall be checked against their documents upon receipt from vendors /
suppliers. Assistant Manager Stores shall monitor rack life on monthly basis by taking printout of rack life record.
Aircraft component / material reaching rack life expiry or found physically damaged shall be segregated by Stores
Supervisor and placed at designated location (Unserviceable / Quarantine) within Stores, prior to its dispatch for disposal.
2.3.2.6 Issuance of Material to Maintenance
Aircraft Engineer concerned shall demand repairable and consumable items separately on ‘Material Requisition’. While
drawing component / material from Stores, maintenance personnel shall check for following before accepting the item.
a) Appropriate Serviceable Tag with the item, carrying a Release Note No.
b) Physical condition of the item and proper packing (as applicable)
c) Part Number and Quantity issued are same as those demanded
d) Part and Serial Numbers are same as those indicated on Serviceable Tag
e) Item bears required / applicable modification status
Store keeper shall record in the item issuing register: Item nomenclature, P/N, S/N, GRN and aircraft registration for
which item is demanded and store keeper shall also record name and staff number along with his/her signature of the
receiving personnel.
At the time of issuance of material, Store Keeper (concerned) shall record transaction and update inventory record. Store
Keeper (concerned) shall ensure that chemicals are issued with applicable expiry date stickers. Store Keeper (concerned)
shall ensure that chemicals stored are having such expiry date stickers and control register is being maintained for
monitoring of chemicals rack life on monthly basis and life-expired chemicals are discarded in a timely manner.
When inter-stockroom transfer of any aircraft component / material takes place, it is responsibility of respective Store
Keepers to complete recording and appropriate paper work. Computerized on-line inventory control shall be maintained to
assist users in their day-to-day functions.
2.3.2.7 Return of Serviceable Items to Stockroom
Aircraft components / material, drawn but not used, shall immediately be returned to respective Stockroom. Aircraft
Engineer (production) concerned shall clearly record / reason(s) along with signature, date and authorisation stamp, on
reverse of LRU Identification Tag / Serviceable Tag. Aircraft Engineer (production) concerned, returning such aircraft
component / material, must ensure that item is handed over to store Keeper in original packing along with applicable

release document and no sub-assemblies / spares have been removed / cannibalized. After receipt of serviceable aircraft
component / material in Stockroom, Store Keeper (concerned) shall record transaction in computerized or manual register
and update inventory record accordingly.
2.3.2.8 Storage of Dangerous Goods
Fluids such as fuel, hydraulics, solvents and cleaning agents being used during maintenance shall be classified as
‘Dangerous Goods’. Dangerous goods shall be grouped with respect to separation between types of risks as prescribed:
a) Flammable
b) Irritant
c) Oxidising
d) Noxious / Toxic
e) Corrosive (in this case, segregation between acidic and alkaline products)
To prevent damage from fire, contamination and spillage arising from improper storage, special instructions should
be observed in handling of flammable fluids.
Fluids such as fuel, oil, hydraulic fluid, de-icing fluid, paints, thinners, etc. in drums and containers stored
outside the building are subject to the following precautions:
• Tight sealing caps.
• Drums positioned in a manner to prevent water from accumulating and entering.
• Area kept free of rags, paper and waste.
• Extreme care in handling drums because of damage and the creation of friction sparks which may result
in a fire.
• Area to be restricted from smoking and located at a safe distance from other buildings.
• CO2 fire extinguisher available in area.
• Flammable items shall be placed in fire resistant shelves and for Noxious / Toxic material, storage shall be
made inside a locked shelve. A label shall be affixed on each individual area showing the type / nature of risk
and the handling instructions. Warning Notice, at the entrance, shall be as follows:
DANGEROUS GOODS AREA

RESTRICTED ACCESS
HANDLE SAFELY
Maintenance staff shall be trained for handling dangerous goods during aircraft / aircraft component maintenance
through in-house recurrent training sessions.
2.3.2.9 Control of Alternate Materials
During maintenance on aircraft / aircraft components, manufacturer recommended material as per maintenance data
shall be used. If procurement of such material is not practicable, Sr. Manger Production shall inform Manager Fleet
Management to make correspondence with the manufacturer for possible alternates. Upon receipt of manufacturer’s
recommendation, Manager Fleet Management workout availability and procurement of such material.
2.3.2.10 Disposal of Unsalvageable Components

a) Unsalvageable components will be tagged unserviceable, and the following information will be written on the tag:
• “scrap” with reason for condemnation
• Date of issue of the unserviceable tag.
b) The component will be kept in an area designated, segregated and identified for such items until dispatched for
disposal.
c) Where appropriate the item is to be physically mutilated in an obvious manner to prevent its re-use, particularly
those that have reached their fatigue life.


2.4 ACCEPTANCE OF TOOLS AND EQUIPMENT
2.4.1 OBJECTIVE
To define Airblue policies regarding acceptance of tools and equipment received from relevant manufacturers, suppliers
or maintenance organizations.
2.4.3 PROCEDURE
2.4.3.1 Tools and Equipment Procurement
Tools and equipment shall be procured from approved supplier. Maintenance of such tools and equipment shall be
performed by contractor approved by Quality Assurance. For procurement of new tools and equipment, Manager
Engineering shall identify need for tools and equipment in accordance with applicable maintenance data and coordinate
with Sr. Manager Production for availability of such tools and equipment in the Organization.
2.4.3.2 Acceptance of Tools and Equipment
Tools and equipment shall be categorized as follows:
a) New, received from approved supplier

b) Acquired by the Organization, from an approved external source
c) Loaned to other organization and received back
d) Received after repair, modification and / or calibration
Stores Inspector or Aircraft Maintenance Engineer, while performing incoming inspection on the tool / equipment, shall
check for any physical damage / deterioration / packaging and conformance to:
a) Tool / equipment identification number with documents

b) Internal Requisition
c) Supplier serviceability document and valid Calibration Certificate (if applicable)
d) Availability of test report (if applicable)
For acceptance inspection, Stores Inspector may seek assistance from Manager Engineering / nominated Aircraft
Engineer Production. On acceptance, Stores Inspector shall issue a Serviceable tag and handover the tool / equipment to
Assistant Manager Store along with applicable documents and calibration certificate / test report (if applicable). Store
Keeper shall maintain record of all such inspections. For a tool / equipment received in stores, not conforming in any
respect with relevant demand or valid calibration, Stores Inspector shall place rejected tool / equipment in quarantine. He
will raise the discrepancy report clearly stating the reason for rejection for further corrective action to be taken by
Assistant Manager Stores.
2.4.3.3 Tool Store Inventory Management
Upon receipt, Assistant Manager Store shall record tool / equipment in Tool Store inventory while positioning such tool /
equipment in Tool Store. Manager Engineering / nominated Aircraft Engineer (production), MCC & outstations shall be
informed regarding availability of the required tool / equipment. Lists of tools and equipment shall be maintained by store
staff, under supervision of Assistant Manager Store.
Tools and equipment storage shall conform to applicable environmental conditions, recommended by manufacturers.
Assistant Manager Store shall maintain and archive following documents or copies (as applicable):
a) Serviceable Tag issued by Stores Inspector

b) Calibration certificate / Test report
c) Any other data, provided with tools and equipment

‘Tool lists’, shall be maintained for ensuring proper inventories throughout the Organization. All types of tools and
equipment shall be properly marked/ engraved with a airblue reference No. and stored at designated locations in
respective Tool Stores. For tracking / traceability, store keeper shall maintain a record of issue/ receiving of tools /
equipment with receiving personnel name, staff No. along with signature. Tool / equipment may be issued to any
workstation / team as per nature of task / workload on permanent basis with complete traceability.
Complete inventory check of Tool Store shall be performed every six months. Assistant Manager Stores shall supervise
entire process and maintain records for Inventory checks. The Quality Assurance conducts periodic audits to check the
validity of calibration and/or servicing records of tooling and test equipment.
Monitoring performance of tools/equipment suppliers and subcontractors shall be followed as defined in MOE 2.1.
2.4.4 Planning, Specification & Procurement
The Manager Engineering concerned is responsible for the timely provision of tools and equipment by the approved vendors
as per the requirements within their sections. Sr. Manager Production shall coordinate with Procurement sections for
Planning & procurement for the specified item.
2.4.5 Recording, Release and Maintenance
Assistant Manager Stores is responsible for recording and identifying proper location of tools and equipment in store. Stores
Inspector / Aircraft Maintenance Engineer are responsible for carrying out inspections of incoming goods required for
release for the first time.

2.5 CALIBRATION OF TOOLS AND EQUIPMENT
2.5.1 OBJECTIVE
The objective of this procedure is to ensure that all precision test equipment or tools utilized to measure, calibrate,
test or otherwise establish serviceability of an aircraft, its systems and equipment are maintained to an approved
standard.
2.5.2 GENERAL
2.5.2.1 Inspection, Servicing and Calibration Program / Tools and Equipment Record
Record for each category of tools and equipment shall be maintained by Assistant Manager Stores, providing information
such as tool / equipment identification number, next calibration / service / check due date, last calibration / service / check
date, etc.
2.5.2.2 Establishment of Inspection, Servicing and Calibration Time Periods and Frequencies
During last week of each month, Store Keeper shall perform following tasks as regard to tools and equipment requiring
calibration / servicing:
• Review calibration / servicing / check due dates for tools and equipment
• Notify Assistant Manager Stores regarding tool / equipment due for calibration / servicing during next month
Upon notification by Store Keeper, tool / equipment shall be removed from usage. It shall than be transported in their
original boxes to Service provider along with ‘Unserviceable Tag.
Assistant Manager Stores will send the tools and equipment to PCAA approved Service Provider for calibration. The
calibration and/or servicing intervals / tests / inspections are carried out as recommended by the tool manufacture or
related standard. When calibrated and/or serviced appropriate certificates will be issued and records updated accordingly.
Upon receipt of the calibrated item Store keeper shall update their record and place at the marked location. It is the
responsibility of Certifying Staff using instruments and test equipment to ensure that the item being used is within its
calibration period at the time of use.
2.5.2.3 Identification of Calibration & Servicing Due Dates
The tool or equipment must not be issued from stores unless it bears a label with the “Calibration/ Test Due” date clearly
legible. When a test becomes due, the tool or equipment will have an “Unserviceable Tag” attached specifying the
nature of the defect and placed in the Unserviceable stores until the test is affected and certified. Tools and equipment
found to have had calibration or serviceability failure will be identified and tagged “Unserviceable”, specifying the nature
of the defect and returned to quarantine store pending evaluation or calibration by an approved calibration facility.
After the point of failure of tools or equipment has been identified, it will be ensured that any work undertaken with the
said tools or equipment up to the point of failure is rechecked for maximum safety.
2.5.3 Tools or Equipment Out of Calibration or Unserviceable
Once established that a tool or item of equipment employed to perform work was not calibrated, unserviceable or not
subject to scheduled servicing and/or calibration, all work performed using that tool shall be reformed and recertified to
ensure safety.

2.5.3.1 Calibration by Contracted Organization

Tools and equipment may be sent for calibration and/or servicing checks to an organization that is either the Original
Equipment Manufacturer (OEM) or their recommended vendors or approved organization for calibration (Refer MOE
Chapter 2.1 for details). After calibration and/or servicing, tool / equipment shall be received back with following
information / documents:
• Description and identification number of equipment

• Next due date corresponding to calibration performed
• Results obtained
• Limits of tolerated error, limitations of use (if any)
• Calibration certificate / Test report signed by authorized personnel.
Loaned tooling from outside organizations are subject to individual agreements between the organizations concerned, but
must have a valid servicing / calibration status.

2.6 USE OF TOOLING AND EQUIPMENT BY STAFF (INCLUDING ALTERNATE TOOLING)
2.6.1 OBJECTIVE
To define Airblue policies, regarding management of tools and equipment and usage of such tools and equipment by
maintenance staff.
2.6.2 PROCEDURE
2.6.2.1 Management of Tooling and Equipment
Sr. Manager (production) concerned shall ensure availability of all required tooling and equipment during scheduled
maintenance on aircraft / aircraft components and reviewed upon induction of an aircraft / aircraft component. For record
purpose, list of required tools and locations shall be maintained by Assistant Manager Store.
Reference documents for establishing such list of required tooling / equipment shall be based upon maintenance data
such as:
• AMM, CMM, TSM, Task / Work cards, Worksheets, etc.

• Tooling Equipment Manuals (TEM)
• Service Bulletins (SB)
• Repair Instructions (RI)
Assistant Manager Stores shall ensure that the manufacturer instructions are followed for storage of tooling and
equipment, including temperature / humidity / dust control. Special care shall be observed for the electronic /
computerized tooling and equipment. Assistant Manager Store shall make all necessary arrangements for proper storage
of tooling and equipment at designated locations with placards for following:
a) Tools / equipment requiring calibration

b) Tools / equipment requiring service
c) General tools
d) Consumable material (if any)
Records for each category shall be maintained, stating calibration / service intervals, etc.
All tooling and equipment requiring calibration / service should have next calibration / service due date stickers or
marking. Unserviceable tooling / equipment (if any) shall be segregated and placed at clearly marked location. Access to
unserviceable tooling and equipment storage area shall be kept to authorize personnel. Operating Instruction shall be
made available by Assistant Manager Stores with the help of Manager Engineering concerned.
Availability of required consumable material shall be maintained by Store Keeper.
2.6.2.2 Training on Tooling and Equipment
Upon induction of new tooling / equipment, Manager Engineering / nominated Aircraft Engineer (production) shall
establish a need of training for staff. Sr. Manager (production) shall be contacted for such arrangements. In case of
tooling / equipment that is already in use, training shall be provided to maintenance personnel during recurrent training
sessions and records shall be maintained.
Where the manufacturer specifies a particular tool or equipment, the Airblue shall use that tool or equipment, unless the
use of alternative tooling is required i.a.w MOE 2.6.2.4.
2.6.2.3 Distribution / Use / Return of Tooling and Equipment
Store Keeper shall maintain ‘Issue and Receipt Register’ in which pertinent information for issuance of tooling / equipment
is entered, i.e. identification of person receiving tool, serial number, location of use tooling / equipment, aircraft
registration etc. Prior to use a tooling / equipment, maintenance staff shall check following:
a) Tooling / equipment identification

b) Calibration / Service validity
c) Physical condition
d) Functionality / Compatibility

Maintenance personnel shall use manufacturer’s recommended tooling and equipment with utmost care. For traceability,
identification / serial number of calibrated tooling / equipment being used during maintenance of aircraft shall be recorded
on the worksheets. Before use, maintenance staff shall check tooling / equipment for any damage, clean and if
necessary, recondition and same shall be done for next use, before returning the used tooling / equipment. Maintenance
staff shall perform verification of A/C or component is clear of all tools after completion of maintenance
With the help of maintenance staff, store keeper shall determine tool serviceability prior to issue and accept tooling /
equipment from maintenance staff after thorough inspection and shall report, if found damaged. Store personnel shall be
responsible for reporting of missing or defective Tool /Equipment to Manager Engineering concerned.
Manager Engineering production shall be responsible for training and control of personnel in the use of tools and
equipment and maintain record of individual training. Manager Engineering production shall depute one trained personnel
to train other staff for the correct use of tools and equipments.
2.6.2.4 Use of Alternate Tooling and Individual Toolkits
Use of alternate tooling shall be done with utmost precautions. Alternate tooling may be authorized only when it has been
established in the Organization that maintenance can be accomplished in a safe way with such alternate tooling. Manager
Engineering Production shall give demonstration of equivalence between design/manufacturing data of alternate tools
and the data/features of the tools recommended in the maintenance data of the manufacturers to Technical Services
Engineer (concerned), Sr. Manager Airworthiness Management shall issue a validation certificate of Tool / Equipment
after the satisfactory demonstration by the Manager Engineering production. Store keeper shall allocate a specific
identification number clearly mark on the alternate tools. Manager Engineering production shall maintain list of alternate
tools with reference to maintenance data and the same list shall also be available with Assistant Manager Stores.
Use/storage/maintenance shall be same as it is for the original tool.
Toolkits, issued to maintenance personnel in the Organization for ease of usage are categorized as ‘Personal toolkits’.
Each toolkit holder shall maintain his tools kit as per list provided by the store keeper. As a policy matter, no personal
toolkit may carry tools that require calibration. Such toolkits shall be subjected to verification / inspection on quarterly
basis by Manager Engineering / nominated Aircraft Engineer production and this verification / inspection shall be recorded
on the tool list issued to Maintenance Staff.
2.6.2.5 Unserviceable Tooling and Equipment
Tooling / equipment found damaged or unserviceable shall be returned to Store personnel. Store Keeper shall place such
tooling / equipment with ‘Unserviceable Tag’ at designated area for limited time. Sr. Manager (production), when
informed, shall categorize tooling / equipment either as repairable or scrapped. Tooling / equipment requiring repair shall
be sent to concerned repair shop, with a detailed work order.
Scrapped items information shall be sent to Assistant Manager Store to update comprehensive list of available tools.
Manager Engineering / nominated Aircraft Engineer production shall ensure that the list of available tools is updated by
Store Staff. Manager Engineering / nominated Aircraft Engineer (production) shall investigate to find out reasons for
damage and take measures to avoid recurrence.
2.6.2.6 Tooling Modifications
Tooling / equipment shall not be modified unless authorized by the Technical Services Engineer. Store keeper shall
maintain record of modified tooling. Authorization for modifying a tool shall be granted only when it has been
demonstrated that such modification is:
• Useful and does not change use of tooling / equipment from its intended use.
• Not affecting the quality of maintenance being carried out.


2.7 CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES
2.7.1 OBJECTIVE
To define Airblue policies regarding provision of cleanliness standards for facilities and awareness of safety standards in
the Organization.
2.7.2 PROCEDURE
2.7.2.1 General Facilities and Cleaning
Facilities shall remain in a condition that promotes healthy working atmosphere and proper air-conditioning is provided,
where required. Protection from weather elements such as dust, hail, rain shall be ensured according to requirements.
General Manager Engineering shall ensure that offices, planning and production areas are illuminated with sufficient light
fixtures. Additionally, an emergency / standby electrical power is supplied in areas where jobs are performed on round-
the-clock basis, or nature of job needs uninterrupted electrical power supply.
In addition, Sr. Manager Production shall ensure that cleaning staff clear waste bins on daily basis and thoroughly clean
floor when notified of oil / fuel spillage. To avoid cross contamination all grease and oil containers shall be kept at different
location from store.
2.7.3 Safety Issues
2.7.3.1 Fire Protection
Provisioning of fire extinguishers with clear identification at obstacle-free locations shall be ensured in the Organization.
Inspection of fire extinguishers shall be performed on periodic basis with certification check date certificate of each
extinguisher.
2.7.3.2 Hazardous Waste Management
Waste shall be considered as hazardous if it has one or more characteristics / effects such as corrosive, explosive,
oxidant, radioactive, reactive, toxic or poisonous and more specifically if it harms or may cause a harm to people directly
or indirectly. Management of hazardous wastes generated during fueling / defueling, maintenance, etc. strictly follows
regulations governing treatment, storage, and disposal.
Sr. Manager Production shall develop list of hazardous materials being used / generated and safe handling of such
material / waste. Maintenance personnel shall be made aware of hazardous materials handling and disposal. Locations
for collection of hazardous waste shall be identified / marked, having separately maintained and labelled containers for
each type of waste. Assistant Manager Stores shall arrange disposal through contracted organisations as per country’s
regulations.
2.7.3.3 Environmental Safety
All personnel are equally responsible to closely observe environmental safety in the Organization. An observed
environment / safety hazard shall immediately be notified to Sr. Manager concerned, who must take an immediate
corrective action. A detailed report shall be sent for taking appropriate preventive measures to the management with a
copy to Manager Quality Assurance.
2.7.3.4 Safety Equipment
Staff involved in aircraft maintenance shall be provided with recommended safety equipment. Personnel working at
elevations must be provided with safety straps / belts, shoes, etc. Manager Engineering / nominated Aircraft Engineer
production shall make all personnel aware of the importance and usage of safety equipment, through recurrent training
sessions. Appropriate usage of such safety equipment shall be monitored through spot checks and record shall be
maintained by Manager Engineering / nominated Aircraft Engineer production.

2.7.3.5 Personnel Awareness and Clothing
All personnel shall be made aware of organizational procedures regarding facilities and safety issues through recurrent
training. Fire protection team shall provide fire fighting training. Engineering instructor shall keep record of all such
trainings. A copy shall be sent to Manager Quality Assurance for archiving centralized training records.
Personnel working in Line Maintenance shall be provided with coveralls and in component maintenance areas,
maintenance staff shall wear dustcoats in general.
2.7.3.6 FOD Exclusion Program:
The primary objective of the program is to mitigate accidents / incidents and loss of life or equipment due to FOD. Such a
program includes the control of foreign object sources and it needs proper management to ensure its effectiveness by observing
the following:
a) Housekeeping
Maintenance and operational areas need to be kept clean. Employees are made aware that housekeeping is a part of their job.
Manager Engineering (concerned) shall ensure that all maintenance / storage and test areas meet ‘good housekeeping’
standards to ensure foreign object elimination. This includes proper cleaning and packaging of stored components.
b) Maintenance Area
Maintenance personnel must be sure that all production areas/maintenance bays must be clear from any kind of Foreign
Objects.Prior to commencement of maintenance tasks, maintenance person shall ensure proper cleaning of the area used for
such maintenance. In case of any deficiency found, concerned personnel shall inform to Manager Engineering (concerned) for
taking necessary action.
c) Lost Tool:
Lost / misplaced tool, if observed during this count by maintenance staff or A/E (Production) concerned, Certifying Staff must be
informed immediately so that the missing tool is searched within the aircraft / aircraft component being maintained, prior to
signing the Certificate of Release to Service. A/E (Production) concerned shall report the event, in writing, to Manager Engineer
concerned without delay. Timely reporting in the Organisation shall be encouraged from human factors perspective.
2.7.4 Audit
All maintenance facilities shall be audited by Quality Assurance on a regular basis as part of internal audits to ensure
standards are maintained.

2.8 MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRCRAFT / AIRCRAFT COMPONENT

MANUFACTURERS INSTRUCTIONS, INCLUDING UPDATING AND AVAILABILITY TO STAFF
2.8.1 OBJECTIVE
To define Airblue policies regarding management of technical documentation issued by the PCAA /Competent Authority /
Manufacturer / Operator / Quality Assurance and other organizations as standards. It also defines management of
working documents derived from such standards and quality documentation.
2.8.2 GENERAL
2.8.2.1 Control of Information

Technical Librarian shall receive maintenance data and revisions. He shall maintain distribution list, for maintenance data.
Technical Librarian shall ensure availability of updated maintenance data on company intranet. English shall be the only
acceptable language for maintenance data.
Maintenance data may be distributed in Compact Disks, hard copy (if required) etc. However, General Manager
Engineering & Maintenance shall ensure availability of adequate number of personal computers with printing facility at all
line stations.
2.8.3 Maintenance Data Coming from External Sources.

Technical Librarian shall ensure availability of standards and maintenance data in the Organization, received from
following sources:
a) Competent Authorities
b) Aircraft / aircraft components manufacturers
c) Organizations such as ICAO, IATA, ATA
Airblue shall assure provisioning of maintenance data either by customer for customer aircraft / aircraft components or
shall be arranged on behalf of customer under an agreement. In case of line maintenance, the operator shall provide
maintenance data.
Technical Librarian shall be responsible for verification of such data. Maintenance data, not found updated to latest issue
/ revision, shall be returned to customer with request for update.
2.8.3.1 Requirements / Needs, Ordering / Subscription and Distribution

Manager Engineering (production) concerned shall send requirements of maintenance data for aircraft / aircraft
component to Sr. Manager Airworthiness Management. Technical Librarian shall process subscription from applicable
sources. Fleet Management shall finalize requirement and process for financial approval. Upon financial approval, Sr.
Manager (AWM) shall send requisition to Technical Librarian for placement of Purchase Order and follow up, through
following actions:
• Record all technical publications / Compact Discs received, in a register / card under Part number and relevant
vendors / publishers name.
• Record amendments in revision control card / register
• Distribute received manuals to all required locations within ten days of receipt
• Dispatch immediately, upon receipt of all Airworthiness Directives / Alert Service Bulletins to all concerned for
information / review / processing.

2.8.3.2 Awareness of Technical Publications, Instructions, and Service Information

Aircraft/component manufacturers’ recommendations, bulletins, and other technical information are available in soft copy.
The documents and data required for the performance of maintenance, preventive maintenance, or alterations are
available, adequate, current, and appropriate for the work being done. The Technical Librarian maintains and has full
control of these data, which includes but not limited to the following:
a) Airworthiness Directives,
b) Instructions for Continued Airworthiness,
c) Maintenance Manuals (AMM, AIPC, AWL, AWM, SRM, TSM..etc),
d) Overhaul Manuals,
e) Standard Practice Manuals,
f) Service Bulletins,
g) Other applicable data acceptable and approved by the PCAA.
h) All other aircraft technical publications
2.8.3.3 Technical Information Amendment Procedures

Appropriate subscriptions are maintained with manufacturers, agents, and suppliers to ensure that information is at the
latest revision and/or amendment status.
2.8.3.4 Distribution of Approved and Maintenance data and Its Control

All information held is freely available to technical staff, which is required to use this facility. The Technical Library ensures
that all revised data is distributed as required and that all temporary revisions are inserted and is available to all users.
The recipients of documents and revisions will notify the Technical Library of the receipt and any discrepancy in the
revision status of the documents they hold.
Approved and other data stored as “Digital Publications” from the Type Certificate Holder or manufacturers’ are the only
data used. Out-of date (superseded) approved data in the form of CD ROM, DVD or printed media are returned to the
Technical Library for disposal. Out-of-date (superseded) approved data or in-house publications are destroyed on-site
unless otherwise specified by the Technical Library. No out-of-date (superseded) approved data or in-house publications
are retained as “For Reference Only” by any section.
2.8.4 Documentation/Maintenance Instructions Issued Internally by the Organization

2.8.4.1 Working Document derived from Maintenance Data
To ease maintenance process, working documents either provided by the manufacturer or generated in house. In house
generated document shall be approved by Sr. Manager (Airworthiness Management) or the nominee. Task cards, Work
cards and Worksheets are issued in the form of Hard copies. Development Engineer shall develop Maintenance
Program Task cards. Task cards are used to translate Aircraft Maintenance Program into detailed instructions. Cross-
references are used to ensure traceability to updated maintenance data. Upon receipt from Technical Record Officer,
work packages are checked by Aircraft Engineer to ensure correctness of Task cards index before organizing working
files for aircraft maintenance. Whenever an inaccuracy / ambiguity is observed in maintenance data, the manufacturer
shall be notified prior to use of modified instructions by maintenance personnel (Refer MOE 2.27 for details)
2.8.4.2 Task cards (work packages)

Task cards shall be used in aircraft maintenance checks and generated by Technical Record Officer against Bill of
Work (Refer MOE 2.28 for details). All Task cards must have clear reference to maintenance data. Complete work
package should have index and covering page for ensuring traceability. Master Task cards shall be stored with
Technical Record Officer. Task cards shall be reviewed and updated in accordance with the manufacturer
recommendations and whenever changes occur in the maintenance data.
2.8.4.3 Work Cards (Aircraft Maintenance)

Work cards shall be generated for effective accomplishment and record keeping of periodic aircraft maintenance
jobs. Work card shall be derived from maintenance data only and shall translate a complex maintenance task into a

number of simplified tasks. Each work card is assigned with specific number to ensure traceability and revision
status. Work cards are reviewed periodically or whenever referenced maintenance data (CMM, AMM etc) is
updated. Work cards shall be used in aircraft / aircraft component maintenance for repeated tasks such as engine
or APU change. Work cards shall be generated / reviewed by Development Engineer. Technical Record Officer is
responsible for timely distribution of Work cards to respective aircraft / aircraft component maintenance.
2.8.4.4 Worksheets (Aircraft Component Maintenance)
Work sheets are generated for effective accomplishment and record keeping of regular / periodic maintenance tasks
on aircraft components. Worksheets are derived from approved maintenance data only and shall translate a
complex maintenance task into a number of simplified tasks.
2.8.4.5 Technical Notices

The Sr. Manager Airworthiness Management authorizes the issue of sequentially numbered Technical Notices The
function of Notices is to assist technical staff in the diagnosis of defects, emphasize manufacturer’s requirements,
precautions, and good maintenance practices. These notices also contain information on configuration differences
within a particular fleet.
CDCCL related tasks/instructions shall be disseminated to all concerned via Technical Notices issued by
Airworthiness Management Division. Further, it shall be mentioned on every such task card to ensure that fuel tank
safety is not compromised.
2.8.4.6 QA Advisory
The General Manager Quality Assurance authorizes the issue of sequentially numbered Quality Assurance Advisory.
QA Advisory is a multi-purpose document. These may be used to convey information that is instructional, advisory or
informative. QA Advisory may include details of mandatory requirements, certification, and cautionary notices resulting
from in-service incidents or the Airblue maintenance error reporting system.

2.9 REPAIR PROCEDURE
2.9.1 OBJECTIVE
The objective of this procedure is to define criteria for accomplishment of repairs in accordance with manufacturers’
approved data. It also defines criteria and responsibility for the design and approval of repairs not covered in
manufacturers’ approved data.
2.9.2 Procedure
Airblue Engineering & Maintenance is approved only for first line repairs. All repairs shall be carried out keeping in view of
the approved scope of work. Airblue has no specialized facilities available however repair shall be carried out from approved
PCAA MRO.
Repair and maintenance on aircraft shall be performed in accordance with maintenance data provided by the manufacturer
and organizational procedures. Maintenance data shall be available in maintenance areas accessible to concerned
personnel.
2.9.2.1 Repair Process

Defects found shall be recorded on appropriate Technical Logbook / Work card / Worksheet by Aircraft Engineer
(concerned). Area involved shall be inspected thoroughly for hidden damage, including areas adjacent to obviously
damaged parts.
Aircraft Engineer (concerned) perform assessment of structural damage / defect mentioned in the Work card / Worksheet in
accordance with relevant maintenance data. Aircraft Engineer (concerned) is responsible for definition of repair solution.
Repair solution is either:
1. Replacement of damaged parts in accordance with relevant maintenance data

2. Repair solution already given in relevant maintenance data
3. Repair solution does not exist in the relevant maintenance data
For 1 & 2, repair solution defined by AMM / SRM / CMM shall be implemented as any other maintenance task.
For minor repair solution does not exist in the relevant maintenance data, solution shall be implemented after endorsement
of manufacturer and approval of the PCAA. In case, the PCAA does not approve this repair, Sr. Manager Airworthiness
Management will seek assistance from Type Certificate holder / Part – 21 approved appropriately rated organizations for
repair solution and approval by the PCAA.
For the repair solution classified as ‘Major’, solution shall be implemented only after obtaining repair design data from the
Type Certificate holder / Part – 21 appropriately rated Organization, approval from the PCAA. All documentation,
approved repair solution and maintenance data involved in the repair shall be controlled and used as per MOE Chapter
2.13. Certificate of Release to Service, after repair, shall be issued in accordance with MOE Chapter 2.16. Records of
repairs performed shall be maintained as per MOE Chapter 2.14.


2.10 AIRCRAFT MAINTENANCE PROGRAM COMPLIANCE
2.10.1 OBJECTIVE
To define Airblue policies regarding compliance with the approved Aircraft Maintenance Program, establishing specific
maintenance schedule for each aircraft / aircraft component.
2.10.2 GENERAL
Aircraft Type Certificate holder / manufacturer, provides initial Maintenance Planning Document (MPD) and updates, in
view of in-service experience, production / design, quality issues and airworthiness requirements. Aircraft Maintenance
Program shall be developed from Maintenance Planning Document to follow maintenance instructions by aircraft
manufacturer. Airblue Engineering & Maintenance shall respect these minimum maintenance requirements and ensure
that all maintenance is carried out in conformance with the manufacturers’ documentation / instructions.
2.10.3 Maintenance Program Creation
Human factors principles are taken into consideration for the creation and application of Aircraft Maintenance Program. It
includes:
• Formatting / Layout of the Maintenance task

• Clear and concise instructions those are as brief and concise as possible;
• Standardization of task cards at the beginning to include appropriate personnel
• Safety warnings and cautions:
All notes, warnings and cautions are apparent by the suggested use of boxing, bolding, italicizing and underlining
text
• Clear instructions for the certifying staff where to sign, certify, initial and task date.
• Where a Maintenance Item has important figure details
• Full amplification of some tasks rather than referral to a separate document that may distract the staff.
Maintenance Planning Document (MPD), provided by the aircraft manufacturer and duly approved by the Authorities,
shall be used by the organization to develop maintenance program for aircraft / aircraft components, subject to Approval
of PCAA. Aircraft Maintenance Program shall encompass all aircraft components (engine, APU, landing gear, flight
controls, accessories, instruments, electrical / radio equipment and all associated systems / installations). It shall define
the period at which a component shall be removed from aircraft for replacement, inspection, test or overhaul. It shall also
be expressed in terms of a criteria, related to usage (i.e., a given period of time, number of cycles, landings or hours), the
aircraft component shall undergo cleaning / lubrication / inspection / functional check / adjustment (as applicable).
Maintenance Program shall comprise of:
2.10.3.1 Scheduled Tasks
Scheduled tasks shall be performed respecting Maintenance Planning Document (MPD) at defined threshold and
repeat intervals. General threshold / intervals quoted are:
a) Calendar life (Month, Year, multiples, etc.)

b) Flight Cycles (FC)
c) Flight Hours (FH)
d) Landings
e) Applicable Vendor and / or National Requirements (VR / NR).

2.10.3.2 Unscheduled Tasks
Unscheduled tasks are defined as the result from particular additional requirements from the Authorities, manufacturers
or customer. Such additional requirements, particularly, are:
a) Airworthiness Directives / Service Bulletins (SBs) / AOTs

b) Continuous follow up of acceptable / justified deferred defects
c) Organization Bulletins / Orders requiring periodical check or inspection
d) Maintenance reports
e) Pilot Reported (PIREP) defects
Airblue or subcontracted organization certifying staff shall, where required, detail all results of inspections relating
to, but not limited to:
1. Special Structural Inspections (SSI) & Corrosion Prevention and Control Program (CPCP)
2. Airworthiness Directives or other directives issued by regulators or Type Certificate (TC), Supplemental
Type Certificate (STC) Holders.
3. Other special inspections
Maintenance Program for aircraft / aircraft components shall have clear reference to the maintenance manuals provided
by aircraft / aircraft component manufacturer or vendor.
2.10.4 Maintenance Program update
Aircraft Maintenance Program shall be submitted to the PCAA for approval. Maintenance program shall be revised on the
basis of following:
• Experience related to scheduled and un-scheduled maintenance

• Reliability program analysis related to aircraft / aircraft components. (Refer Latest Revision PCAA Approved
Reliability Program Manual Ref No. ABQ/ENGG/AWM/02)
• Manufacturer recommendations (MPD revisions and ALS)
• Environmental factors
2.10.5 Aircraft Maintenance Program Implementation
Aircraft Maintenance instructions, contained in Maintenance Program, shall be translated into Task cards, arranged to
develop work packages according to check interval. Such work packages, translated and developed by Development
Engineering. In case of provisioning of complete work package by the manufacturer, Development Engineer shall forward
such work package to Technical Records Office. Assistant Manager Technical Record shall forecast and schedule aircraft
maintenance checks. Upon completion of a work package, following documentation shall be made available to
maintenance personnel by Technical Records Office. Maintenance work package upto check ‘A’ level shall be
implemented on the aircraft by Airblue Engineering & Maintenance. Maintenance work package for check ‘C’ and above
will be carried out at PCAA approved Maintenance Organization. It also includes:
a) Aircraft maintenance data related to each Task card

b) Copies of Airworthiness Directives / Service Bulletins
c) Cross-referenced SBs, AOT's, ECOs, etc
Aircraft component maintenance instructions, contained in Maintenance Program, shall be translated in the form of
Component Life List and update relevant Major Item Change (MIC) sheets to ensure in time removal of components from
the aircraft.

2.11 AIRWORTHINESS DIRECTIVES PROCEDURE
2.11.1 OBJECTIVE
The objective of this procedure is to ensure compliance with Airworthiness Directives within their specified time scale.
2.11.2 GENERAL
Airworthiness Directives shall be received by the Organization periodically. An update of all Airworthiness Directives shall
be verified on daily basis through web by Technical Librarian and dispatch to the Development Engineering immediately.
After evaluation of the directives / bulletins, the evaluation forms for each AD/CN/SB are properly filled.
2.11.2.1 Airworthiness Directive Compliance Process
Development Engineer shall determine relevance of Airworthiness Directive within scope of work to generate ‘Service
Literature Evaluation Form’ AB/AWM/06 and ‘Evaluation Notice’ for incorporation. For Airworthiness Directive, not applicable
to Airblue fleet, ‘Evaluation Notice’ shall be issued for information to personnel. Development Engineer shall evaluate
Airworthiness Directives / mandatory modifications related to aircraft, power plant and APU systems. Evaluation meeting
held on quarterly basis in which the following members participate in the meeting.
a) Sr. Manager Airworthiness Management

b) Assistant Manager Development Engineering
c) Development Engineer
d) Sr. Manager production
e) PCAA Representative
f) Aircraft Engineer Quality Assurance
Identification of Mandatory requirements and Information regarding procurement of modification kits / tooling required by
Airworthiness Directive shall be conveyed to Sr. Manager Airworthiness Management. Sr. Manager Airworthiness
Management shall coordinate with Sr. Manager Production to ensure in-time incorporation of Airworthiness Directive.
Inspection Task card shall be prepared by Development Engineer, whenever Airworthiness Directive calls for an
inspection on aircraft at different intervals or one-time basis. Development Engineer shall ensure for inclusion of
Inspection Task cards in aircraft work package.
2.11.2.2 Modification Planning Layout
Where Airworthiness Directive requires modification kit, Sr. Manager Airworthiness Management shall initiate the process
by requesting General Manager Engineering for approval of procurement. Airworthiness Management shall coordinate
with Fleet Management section for procurement and follow up.
Assistant Manager Development Engineering shall coordinate with Sr. Manager Production for finalizing action plan of
modification accomplishment on aircraft/ aircraft components. Development Engineer shall perform periodic review of
modification status of aircraft with respect to Airworthiness Directives. Such review shall include status of modification kits
availability and aircraft components modification through contracted maintenance organizations (repair abroad). Upon
receiving ‘Modification Accomplishment Advice’, Sr. Manager Airworthiness Management shall ensure update of
Airworthiness Directive record with Development Engineering.

2.11.2.3 Technical Records Section
Inspection Task cards against Airworthiness Directives are scheduled through aircraft work package or Major Item
Change (MIC) sheet. Assistant Manager Technical Records shall send all Airworthiness Directive Task cards to
Development Engineer along with work package or Major Item Change (MIC) sheet. After compilation of records,
Technical Records section shall file Airworthiness Directive incorporation record separately from work package and
update the aircraft / engine / APU / components record accordingly.
Where any Task card requires feedback, Sr. Manager Production shall ensure that such Performa is properly filled by
Aircraft Engineer (Aerospace/ Avionics) concerned. Sr. Manager Production shall dispatch the feedback to Development
Engineering for further action as required by maintenance data.
2.11.3 Airworthiness Directive Accomplishment on Aircraft / Aircraft Components Maintenance
Sr. Manager Production in coordination with Sr. Manager Airworthiness Management shall finalize grounding of aircraft
for incorporation of Airworthiness Directive, ensuring timely compliance. Procurement of tooling (if any), required for
accomplishment of modification on aircraft/ aircraft components, shall be managed by Sr. Manager Production.
In case of aircraft / aircraft component to be sent abroad for modification, Sr. Manager Airworthiness Management will
coordinate with General Manager Engineering for arrangement with PCAA approved contracted Maintenance
Organization.
Scheduling of Inspection Task cards against Airworthiness Directives through aircraft work package or Major Item
Change (MIC) sheet is the responsibility of Assistant Manager Technical Records. Sr. Manager Airworthiness
Management is responsible for correct implementation of procedures and maintenance checks. The compliance record
shall be in the form of computer file for each aircraft. Record for the AD compliance shall be stored in secure location on
Company Intranet to avoid tampering or loss of data. The compliance record shall contain at least the following:
1) Aircraft make / model / serial number

2) Engine make / model / serial number
3) APU make / model
4) AD number
5) Subject
6) Date / hours / cycles at compliance
7) Method of compliance
8) Next compliance due date (date / hours / cycles), if recurrent action is requested
9) Accomplishment information
Certificate of Release to Service after incorporation of Airworthiness Directive shall be issued in accordance with MOE 2.16.
Records for embodiment of Airworthiness Directive shall be managed as per MOE 2.14 and 2.17.

2.12 OPTIONAL MODIFICATION PROCEDURE
2.12.1 OBJECTIVE
To define Airblue policies for evaluation and accomplishment of optional modifications during maintenance on aircraft /
aircraft components.
2.12.2 GENERAL
Sources of optional modifications are Type Certificate holders recommending modifications through Service Bulletins (SB),
Service Letters (SL), Air Operators Telexes (AOT) and modification initiated by the Organization in form of Engineering
Order (EO), etc.
Service Bulletins / letters and their subsequent revisions shall be verified on daily basis through web by Technical
Librarian and dispatch to the Development Engineering immediately.
2.12.3 Optional Modification Evaluation

Development Engineer shall assess applicability of literature. If modification is not applicable on any Airblue fleet,
evaluation notice shall be issued for information only.
For aircraft components listed in Company Capability List (CCL), Development Engineer, in coordination with General
Manager Production concerned, shall generate ‘Service Literature Evaluation Form’, decide on applicability and assist
Development Engineer in generating ‘Evaluation Notice’.
Optional modification shall be evaluated during the AD/SB evaluation meeting as described in the MOE Chapter
2.11.Evaluation Committee is dedicated to perform evaluation of applicable modifications for details. The committee shall
analyse service literature against approved scope of work, flight safety, passenger comfort, system reliability and
economic feasibility. On the basis of such analysis, compliance priority of modification shall be evaluated. Once optional
modification is finalized for accomplishment on Airblue aircraft, process detailed in MOE Chapter 2.11 shall be followed
for modification accomplishment.
Development Engineer shall evaluate ‘Service Literature Evaluation Form’ and refer to service literature for modification
required. If service literature does not address such request, Sr. Manager Airworthiness Management or his nominee
shall obtain No Technical Objection (NTO)/ Technical Adaptation (TA) from Original Equipment Manufacturer (OEM) and
develop an ‘Engineering Change Order (ECO)’.
In case of Engineering Change Order for accomplishment of local modification, all pertinent information and drawings
alongwith justification shall be submitted to the PCAA and manufacturer for approval. Justifications are those means of
compliance, necessary to provide answers to applicable technical certification conditions as per Part – 25 or any other
authoritative design requirements.
For all modifications, solution shall be implemented only after obtaining modification data from Type Certificate holder and
approval from the Authority of Type Certificate holder and the PCAA.

2.12.4 Modification Accomplishment
Process of modification accomplishment after finalization and generation of records shall remain same as detailed in
MOE Chapter 2.11 with the additional requirements, as follows, in case of local modifications.
If change is required, in an aircraft / aircraft system through local modification, proposal shall be forwarded to
Development Engineer along with full justification, on ‘Service Literature Evaluation Form’ by Manager Engineering
concerned. The case shall be studied by Development Engineer and submit to PCAA on PCAA Form 133 along with
drawings and other relevant information etc for approval. NTO/TA may be obtained from Manufacturer/TC holder if so
desired by PCAA. After obtaining NTO/TA, the case shall then be submitted to PCAA for final approval and
implementation.
Information / training of relevant personnel on service literature and evaluation shall be covered through initial /
continuation trainings.
Note: It is important to note that Mandatory SB is to be treated as equivalent to AD and complied accordingly.

2.13 MAINTENANCE DOCUMENTATION IN USE AND ITS COMPLETION
2.13.1 OBJECTIVE
To define Airbue policies regarding use of maintenance documentation and requirements related to control, management
and completion of documentation during maintenance activities.
2.13.2 GENERAL
Maintenance Work can be either scheduled or unscheduled Maintenance.
a) Scheduled Maintenance
Airblue shall follow the approved maintenance program for routine / schedule maintenance works. Approved Maintenance
schedule checks are:
• Transit check,
• Daily Check,
• Weekly Check,
• A – Check,
• C – Check and Structure Checks;
• Out of Phase (Timing) maintenance tasks;
• Time limit control tasks and life limited parts;
• Planned defect rectification.
b) Unscheduled Maintenance
Unscheduled maintenance works may be accomplished in the line maintenance stations in order to rectify defects
discovered in the line stations, defect description and its rectifications must be entered in the aircraft technical log by
appropriately authorized certifying staff.
Final Release will be certified by ‘Certificate of Release to Service’ signed as detailed in MOE Chapter 2.16.2.2.1
2.13.3 PROCEDURE
2.13.3.1 Documentation for Aircraft Base Check

Documentation for base maintenance activities shall be presented as work package consisting of planned maintenance
program Task cards and additional local Task cards specifying maintenance requirements. Work package for scheduled
base maintenance, issued as Task cards, shall be computer generated / manually compiled. Development Engineering
shall be responsible for the preparation of the base checks, which may consist of routine tasks (Daily, Weekly, Check ‘A’
and Check ‘C’), non routine tasks (e.g. Engineering Orders, special requirements etc), and component tasks based on
definition input.
Development Engineer during the package preparation shall review all Task cards and compile them as work package for
aircraft check by placing cards in predefined systematic order. All elements of work package shall be accounted for and
controlled by individual Task card serial number being recorded on a Master Task Card index and updated for completion
on daily basis.
Each work package shall be on standard format with front page providing general information for particular aircraft type,
registration, level of check, flight hours, flight cycles, landings, dock-in / speculated dock-out dates. Front page shall be
filled by Technical Record staff, before distribution of the package to maintenance personnel. List of all working
documents shall be placed in the beginning of file, to facilitate maintenance personnel. Identification of Critical Task cards
shall be marked as detailed in MOE Chapter 2.23. Procedure for Critical Design Configuration Control Limitations
(CDCCL) are detailed in MOE Chapter 2.23.2.3

For non-routine tasks such as modifications / special inspections / critical tasks, inputs shall be from (Development
Engineering / TSE) concerned. On each Task card, Release statement shall be printed for particular task under the
requirements of PCAA.
Assistant Manager Technical record upon receipt of work package shall review all Task cards and compile them as
“Working File” (work package) for aircraft check by placing cards in predefined systematic order. All elements of work
package shall be accounted for and controlled by individual Task card serial number being recorded on a Master Task
Card index and updated for completion on daily basis.
When additional details of maintenance performed are to be recorded, then continuation sheets may be used by
maintenance personnel and attached with particular Task card, where required. Continuation sheets shall not be used as
an independent document for recording of inspection / removal / installation of aircraft components. Only Technical Log
book shall be used for all such purposes.
Upon issuance of Aircraft Certificate of Release to Service after base check, Aircraft Engineer production concerned shall
verify and ensure completeness of maintenance tasks during base check.
Airblue does not hold the capability for Check ‘C’ which is being outsourced to PCAA approved Maintenance
Organization. However all checks packages are prepared by Airblue Development Engineering.
2.13.3.2 Documentation for Line Maintenance

In respect of line maintenance, primary documentation used is the Aircraft Technical Logbook. Work cards that scheduled
to be done on the line, as and when required, shall be used with appropriate references and traceability to and from
aircraft Technical Logbook page serial number. Additional Work card must be firmly attached to the copy of relevant TLB
page prior to dispatch to Airblue Technical Record Office.
During the accomplishment of work cards on the line, findings to be reported on the aircraft Technical Logbook as a
defect, and to be rectified in the Action Column. Aircraft component removal / installation either for modification or defect
rectification to be registered in the Aircraft Technical Logbook and certifying staff shall sign the TLB and the ‘Component
Serviceable Tag’.
A copy (Pink) of sector record page, for Airblue’s aircraft, shall be retained at line station. Aircraft component removal and
modification accomplishment, whenever performed shall be properly recorded. Acceptable deferred (carried forward)
defects shall be recorded in the Aircraft Technical Logbook. Yellow copy of the Tech Log page shall be submitted to
Technical Record section at the base, for recording. Completed documentation is routed to Technical Records section for
extraction of data and subsequent storage.
2.13.3.3 Documentation Completion

Aircraft Technical / Cabin Logbook are primary maintenance records during line / cabin maintenance activities. Aircraft
Engineer (concerned) shall ensure proper upkeep of Aircraft Technical / Cabin Logbook, including physical condition of
the folder and its pockets.
Once an entry is made in Aircraft Technical / Cabin Logbook and all other technical records, it shall always remain legible
for clarity of entries. Use of correcting fluid must be avoided during record completion within the Organization.
Any maintenance task, recorded on documentation, shall be converted into maintenance record. Hence, Maintenance
Controller shall ensure the required control / security of working files and continuously monitor progressive completion of
maintenance tasks along with recording in the working files.
Any maintenance sub task, not related to the aircraft shall be marked as ‘Not Applicable’. Marking shall only be made by
Production Engineer concerned with signature and stamp bearing designation. Whenever, maintenance sub task is not
required as a result inspection / rework, Aircraft Engineer (concerned) shall mark such sub task as ‘Not Required’.
Maintenance task performed shall be recorded with proper reference of maintenance data. Completion of Task card /
NRC / Worksheet shall be ensured as soon as task is physically accomplished. Findings / results shall be declared in
detail, clearly identifying observed values, levels, etc. For traceability, maintenance personnel shall record the
identification / serial number of calibrated tooling / equipment being used on worksheets, during aircraft component
maintenance.

Upon accomplishment of maintenance task, maintenance personnel shall sign in relevant column of Work cards / Task
cards / NRC / Worksheets with date and staff number. The mechanics shall sign in the ‘TECH’ column for the
maintenance task performed under the supervision of an experienced certifying staff. Certifying Staff shall sign-off a
release to service for an aircraft or an aircraft component when completed. Sign-off procedure for Critical tasks is detailed
in MOE Chapter 2.23.
Aircraft Engineer (concerned) shall sign-off in appropriate column along with authority stamp and date to provide clear
traceability to maintenance carried out.
Once an entry is made in Aircraft Technical / Cabin Logbook and all other technical records, it shall always remain legible
for clarity of entries. If correction is required then it shall be cut with single along with the signature. Use of correcting fluid
must be avoided.
Wrong entry in TLB or worksheet shall be cut with single line and shall be marked as “ENTRY MADE IN ERROR” along
with signature.
Completed maintenance documentation shall be recorded in Airblue Aircraft Information Management System (AIMS)
and hard copies shall be archived with Technical Record section.
Airblue General Manager Engineering shall arrange recurrent trainings with regards to good maintenance practices,
progressive maintenance recording and records completion. Discrepancies noted during work packages review shall be
discussed during these recurrent training sessions.
2.13.4 CUSTOMER WORK
Control and use of customer supplied work card/worksheets shall fill and retained by Manager Engineering
production as per Contractual Agreement.

2.14 TECHNICAL RECORD CONTROL
2.14.1 OBJECTIVE
To define Airblue policies regarding management of Technical records in a manner to cover all maintenance performed
on aircraft / aircraft components and archiving of complete operational / maintenance history.
2.14.2 GENERAL
Aircraft Information Management system (AIMS) and manual system are used for Technical Records system to retain all
maintenance records.
Technical Records encompasses for all maintenance performed on aircraft / aircraft components such as line / base /
cabin maintenance. All technical records shall be kept in hardcopy format. Original for Airblue fleet and copies of customer
aircraft / aircraft component maintenance records must be retained for a minimum of three years from the date aircraft /
aircraft component is last released to service.
Computerized records shall be archived in Airblue Aircraft Maintenance Management System (AIMS) (Refer MOE 2.21 for
details). Records such as Aircraft / Engine / APU Logbooks, component release data / history and modification records
shall be kept for longer time to provide back-to-birth history. Such records shall be archived for a period of another one
years from the date, an aircraft / aircraft component is withdrawn from service permanently.
2.14.3 PROCEDURE
2.14.3.1 Recording of Maintenance / Operation Data
Recording of all operation / maintenance data on the Aircraft Technical Logbook is essential for the planning of the
maintenance tasks. The TLB page removed from the Aircraft Technical Log shall be forwarded to Airblue Technical
Record, whereby all the necessary data extracted and entered into Airblue Aircraft Maintenance Management System
(AIMS). These computer records are accessible to all concerned.
2.14.3.2 Technical Records

Records are mainly consisting of Technical / Aircraft / Engine / APU Logbooks and work package as mentioned below:
• Applicable maintenance data for managed aircraft.
• Any applicable requirement issued by Airblue Quality Assurance.
• Applicable Airworthiness Directive
• Applicable instructions for continuing airworthiness issued by type certificate holders, supplemental type certificate
holders and any other organization that publishes such data in accordance with Part 21.
• Aircraft logbook.
• Engine logbook(s)
• APU logbook
• Records of any service life limited components.
• Certificate of release to service for any completed maintenance.
• Status of modifications and repairs.
• Status of compliance with the aircraft maintenance program.
• Status of service life limited components (including component life limitation, total number of hours/cycles/calendar time
and open hours/cycles/calendar time remaining).
• Mass and balance report which reflects the current status of the managed aircraft.
• List of deferred maintenance.
• For any component installed, in addition to EASA Form 1 or equivalent, information on:
i. Identification of the component.
ii. Type, MSN and registration to the aircraft to which it has been fitted.
iii. Total flight/calendar time or cycles of the component, as appropriate.
iv. Additional information as applicable to the component.
All entries made in the aircraft continuing airworthiness records shall be clear and accurate. When it is necessary to
correct an entry, the correction shall be made in a manner that clearly shows the original entry. After completion of task
card / work package by maintenance staff, same shall be forwarded to Technical Records office for review and updating
of aircraft operation data (e.g FH, FC etc.)

2.14.3.3 Maintenance Record Retention

Airblue Technical Record is responsible to maintain all Airblue aircraft and/or its components maintenance records for the
following periods:
1) The Technical Logbooks shall be retained for 36 months after the date of the last entry.
2) All detailed maintenance records in respect of the aircraft and/or its components shall be retained for 36 months after
the aircraft or component was released to service.
3) The time and flight cycles as appropriate, since last overhaul of the aircraft or aircraft component subjected to overhaul
life shall be retained until the overhaul has been superseded by another overhaul or equivalent work scope and detail.
4) The current aircraft inspection status such that compliance with the approved maintenance program shall be retained
until the inspection has been superseded by another inspection of equivalent work scope and detail.
5) The total flight time and flight cycles as appropriate, of the aircraft and all life limited aircraft components shall be
retained for 12 months after the aircraft has been permanently withdrawn from service.
6) The current status of Airworthiness Directives (including mandatory and alert SB) applicable to the aircraft and aircraft
components shall be retained for 12 months after the aircraft has been permanently withdrawn from service.
7) Details of current modifications and repairs to the aircraft, engines and any other aircraft components vital for safe flight
shall be retained for 12 months after the aircraft has been permanently withdrawn from service.
8) Records such as Aircraft / Engine / APU Logbooks, component release data / history and modification records shall be
kept for 12 months from the date an aircraft/aircraft component is permanently withdrawn from service to provide back-to-
birth history.
2.14.3.4 Maintenance Record Preservation

Technical records shall be kept in a paper form and on a computer database. All records should remain legible throughout
the required retention period. Paper systems should use robust material, which can withstand normal handling and filing.
Storage racks in adequate number are provided for archiving technical records, the setup of the record system shall take
into account the ease of retrieval of any document required. Access to record is restricted to Assistant Manager Technical
Record Office.
Computer systems should have at least one backup system, which should be updated at least within 24 hours of any
entry. Each terminal is required to contain program safeguards against the ability of unauthorized personnel to alter the
database. Technical records should be stored in a safe way with regard to fire, flood, theft and alteration. Smoke detector
and fire extinguishers are installed in the Technical record room.
Computer backup discs, tapes, etc., should be stored in a different location from that containing the current working discs,
tapes, etc. and in a safe environment. The original of the aircraft records is stored at Technical Record section. Disposal
of any document shall be authorized by Sr. Manager Airworthiness Management. Computer back up of technical records
is maintained by Airblue IT department.
2.14.3.5 Maintenance Record Re-construction

In case of lost or destroyed records, General Manager Quality Assurance shall nominate a team for reconstruction of lost /
destroyed records through different means such as shift handing over registers, memos, vouchers, dirty fingerprints, etc.
Re-constructed records shall be submitted to the PCAA for acceptance.
2.14.3.6 Transfer of Maintenance Records

Airblue shall ensure that when an aircraft or engine is permanently transferred to or from Airblue, the records shall also be
transferred and the time periods prescribed shall continue to apply to the new operator. Sr. Manager Airworthiness
Management shall be responsible to ensure that the following documents are made available to the new operator /
Lessor:
• Aircraft, Engines and APU log books.
• All detailed maintenance records in respect of the aircraft and/or its components.
• All Time and Flight Cycles as appropriate, since last overhaul of the aircraft component subjected to an overhaul life.
• The current inspection status such that compliance with the approved maintenance program can be established.
• The total time and cycles as appropriate, of the aircraft and all life limited components.
• The current status of the aircraft Airworthiness Directives applicable to the aircraft and aircraft components.
• Details of current modifications and repairs to the aircraft, engines and any other aircraft components including those
vital to the flight safety.

2.15 RECTIFICATION OF DEFECTS ARISING DURING BASE MAINTENANCE
Airblue Engineering & Maintenance does not perform Base Maintenance activities; however the process for rectification
of defects arising during line maintenance of aircraft is detailed MOE L 2.3.

2.16 RELEASE TO SERVICE PROCEDURE
2.16.1 OBJECTIVE
To describe Airblue policies, regarding issuance of Certificate of Release to Service for aircraft / aircraft component after
maintenance.
2.16.2 GENERAL
2.16.2.1 Certificate of Release to Service (CRS)
The wording of the CRS shall be in the following format:
'Certifies that the work specified except as otherwise specified was carried out in accordance with ANO 145 and in
respect to that work the aircraft/aircraft component is considered ready for release to service'.
Certifying staff, qualified to issue Certificate of Release to Service as per scope of certification authorization, are
mentioned on ‘List of Certifying Staff’. Certifying Staff shall be trained and qualified as per MOE Chapter 3.4. General
Manager Quality Assurance shall maintain record of certifying staff working in the organization to ensure continuity of
certification authorization and determination of training needs.
When ‘Certificate of Release to Service’ is issued for an aircraft / aircraft component, it means that:
Maintenance performed, within approved scope of work for the Organization.
All maintenance was executed in accordance with customer / operator work order and latest revision of maintenance
data.
Appropriate certifying staff has signed all maintenance work.
No work, other than that justified, has been deferred.
No reportable defect is apparent that could hazard aircraft / aircraft component’s safety and airworthiness.
All non-conformities have been fully and correctly investigated and rectified.
Release from maintenance base means that all defects reported / rectified at line stations within period from last base
release have been rechecked and recorded in Technical Logbook.
2.16.2.2 Aircraft Line / Cabin Maintenance
After completion of line / cabin maintenance, certifying staff shall issue Certificate of Release to Service for particular job,
when satisfied that all required maintenance has been performed in accordance with requirements of competent authority,
maintenance data and organizational procedures.
Certificate of Release to Service is not issued after Pre-flight inspection, if no maintenance is performed on aircraft as a
result of any inspection / defect reporting.
Certifying staff sign-off certificate release to service printed on the Technical Log and original certificates are sent to
customer / operator (Refer MOE 2.17 and 4.2) and a copy shall be retained at the line station. Certifying staff, while making
entry in customer’s Aircraft Technical Logbook, must mention PCAA AME No./ Certification Authorization along with
signature and date.
Aircraft Technical Logbook is used for all line maintenance activities and line station releases. Work cards are used for
minor scheduled maintenance and tasks like engine / APU change. Entries are made in Aircraft Technical Logbook with
Work card reference. Certifying staff holding appropriate qualification (Refer MOE 3.4) shall issue Certificate of Release to
Service. When an aircraft is released after scheduled line maintenance activities, reference to Task cards (for periodic
checks) is also provided along with Certificate of Release to Service statement in aircraft Technical Logbook. For Check ‘A’
in Line Maintenance, Certificate for Release to Service for aircraft shall be issued. Critical tasks procedure shall also be
applicable as per MOE 2.23 and L2.7.

Certificate for Release to Service for aircraft shall be issued containing following information:
• Aircraft Type, Registration, Manufacturer Serial No
• Aircraft Total Flight Hours and Cycles
• Revision status of maintenance Data
• Details of maintenance performed, Location, Date Check completed
• Reference to work package that includes schedule / unscheduled maintenance, incorporated Airworthiness Directives
and accomplished modifications
• Reference to Maintenance Organization and ANO – 145 Approval Number
• Signature, Name and Authorization No. of Authorized person
2.16.2.2.1 Work package

Final Release will be certified by ‘Certificate of Release to Service’ signed by a certifying Staff. All maintenance works
performed on Airblue aircrafts/components shall be cross referenced in the technical log as follows:
1) For schedule maintenance works; work package reference of maintenance check, or for out of phase tasks shall be
entered on Technical Logbook (TLB) as a maintenance entry. Transit, Daily, weekly and ‘A’ checks shall be marked on
the respective TLB blocks.
2) Non-scheduled maintenance works i.e. additional work arising during normal work package; must be entered on TLB
as a maintenance entry.
2.16.2.3 Incomplete or Deferred Maintenance
If all maintenance activities required on the aircraft couldn’t be completed due to ground time constraints, unavailability
of personnel, specialized tools or equipment or unavailability of material, a Certification of Release to Service may be
issued. All outstanding maintenance activities, any limitations on the flight operation if known (from MEL, for example)
has to be documented in the aircraft’s Technical Log Book. The “MEL and Deferred Defect Performa” detailing, date when
the deferred defect was entered, the MEL reference under which the defect is carried forward and its rectification interval.
Sr. Manager Production remains responsible for ensuring that deferred maintenance is accomplished within stipulated
periods. Sr. Manager Airworthiness Management is responsible for obtaining any necessary concessions or waivers.
The operator/customer remains responsible for ensuring that deferred maintenance is accomplished within stipulated
periods
2.16.2.3.1 Completion of Maintenance Tasks without Release

• Certificate of Release to Service shall only be issued when all requirements are fulfilled. In case, where AD/
mandatory modification is due and not incorporated, complete details of work to be carried out not in accordance with
the approved data, discrepancies that may have consequences on the airworthiness of the aircraft/ component/
engine, Certificate of Release to Service (CRS) shall not be issued. However only completed tasks shall be signed by
appropriate certifying staff. Same shall be communicated to operator / customer.
2.16.2.3.2 Specific cases for issuance and completion instruction of CRS:

• In accordance with PCAA ANO 145.30 (j) 5 in the unforeseen cases, where an aircraft is grounded at a location other
than the approved locations where no appropriate certifying staff is available, the General Manager Quality
Assurance may issue a one-off certification authorization. One-off authorisation is to be initiated by MCC / Duty
Engineer and forwarded to the GMQA, using One-off Authorisation form AB/QA/30. The following requirements will
be stated in the request:
1) The reason to request for a ‘One-Off Authorisation’.
2) Name and authorisation details of the proposed engineer; (including similarities of aircraft variant or engine type).
3) A copy of the Certifying Engineer qualifications to demonstrate experience on similar type. i.e. Copy of company
authorisation certificate and NAA License.
Note: MOE Chapter 3.4 specifies the related qualification requirement
• Maintenance Away from the Approved Location

In accordance with PCAA ANO 145.A.75.(c) in the unforeseen cases, rectifications / maintenance tasks on aircraft
away from base i.e. Karachi, Lahore, Peshawar, and Islamabad, certifying staff shall re-verify /re-inspect after arrival
at base, from the last base release and re-inspection entry recorded in Aircraft Technical Log Book.
Note: MOE Chapter 2.24 specifies the related conditions

2.16.3 RELEASE TO SERVICE OF COMPONENT
A certificate of release to service issued at the completion of any maintenance on a component within the scope Airblue
approval whilst off the aircraft.
Airblue Engineering & Maintenance shall ensure that issuance of PCAA ANO form 1; Certificate of Release to Service
should only take place when all requirements are fulfilled. PCAA Form 1 shall be used for all aircraft components to be
released under PCAA Approval. Certifying staff shall be trained on contents of LRU PCAA Form 1 and its tracking during
continuation training. Sr. Manager Maintenance shall make arrangements for printing of PCAA Form 1. Prior to sign,
certifying staff must check completeness of component maintenance records and verify correctness of details, provided in
PCAA Form 1. Customer aircraft component, released by the shop, shall be held in a designated area for serviceable
components within store. When required by the customer, A.M Stores shall inform customer for collection of aircraft
component from shop and transportation to delivery point.
The specificities of PCAA Form 1:
• The address to be recorded in the PCAA Form 1 block nr. 4 is the address of the maintenance site where the
PCAA Form 1 is issued;
• Certifying staff shall ensure that unique tracking numbering is issued for all PCAA Form 1 and shall keep
computerized record allowing to easily retrieve all the issued Form 1;
• Airblue issue Form 1 with an identification/ tracking number that enable to track the location where the
maintenance has been performed and component is released to service;
• If cancellation or correction of a PCAA Form 1 mistakenly completed/issued then certifying staff is responsible to
inform all concerned (including customer) in written with proper reference number.
2.16.4 Release to service for components removed serviceable from aircraft
Internal release certificate (serviceable tag) procedure addressed in this MOE is based on the same condition as the
issuance of the EASA/ PCAA Form 1 for components removed from aircraft. That is to say compliance with following
requirements irrespective PCAA Form 1 or a serviceable tag is issued.
a. The organisation should ensure that the component was removed from the aircraft by an appropriately qualified
person.
b. The aircraft component may only be deemed serviceable if the last flight operation with the component fitted revealed
no faults on that component/related system.
c. The aircraft component should be inspected for satisfactory condition including in particular damage, corrosion or
leakage and compliance with any additional manufacturer’s maintenance instructions.
d. The aircraft record should be researched for any unusual events that could affect the serviceability of the aircraft
component such as involvement in accidents, incidents, heavy landings or lightning strikes. Under no circumstances
may a EASA / PCAA Form 1 or a serviceable tag be issued in accordance with AMC 145.A.50 (a) paragraph 2.6 if it
is suspected that the aircraft component has been subjected to extremes of stress, temperatures or immersion which
could affect its operation.
e. A maintenance history record should be available for all used serialised aircraft components.
f. Compliance with known modifications and repairs should be established.
g. The flight hours/cycles/landings as applicable of any service life limited parts including time since overhaul should be
established.
h. Compliance with known applicable airworthiness directives should be established.
i. Subject to satisfactory compliance with AMC 145.A.50 (a) subparagraph 2.6.1 a PCAA Form 1 or a serviceable tag
may be issued and should contain the information as specified in AMC 145.A.50 (a) paragraph 2.4 including the
aircraft from which the aircraft component was removed.

2.16.5 Release of Aircraft with Component not having EASA Form 1
When an aircraft is grounded at a location other than maintenance base due to non availability of an aircraft
component with appropriate release certificate, it is permissible to temporarily fit such aircraft component without
appropriate release certificate until aircraft first returns to maintenance base with prior permission from PCAA and
same shall be regularized as soon as aircraft return to base. This condition is only applicable when said
component is available with suitable serviceability tag and in compliance with PCAA ANO -145/ EASA Part – 145
requirements. Such aircraft component, in all cases, must be removed before 30 flight hours or until the aircraft
first returns to the main line station or main maintenance base, whichever is the sooner, subject to the aircraft
operator agreement and said component having a suitable release certificate but otherwise in compliance with all
applicable maintenance and operational requirements. Such components shall be removed by the above
prescribed time limit unless an appropriate release certificate has been obtained in the mean- time.
2.16.6 Test Flight Release
The authority for the test flight / check flight may be normal release, if the C of A is valid, or by a Certificate of
Fitness for Flight when the C of A has not been issued, or is not valid for any reason.

2.17 RECORDS FOR THE OPERATOR
2.17.1 OBJECTIVE
The objective of this procedure is to ensure that the records associated with the work carried out on the operator’s aircraft
is transmitted to the customer/ Operator.
2.17.2 PROCEDURE
2.17.2.1 Operator Records
1. Unless otherwise stipulated by contract, Airblue retains a copy of technical logbook sector pages and
any associated worksheets for minimum of 36 month as outlined in MOE Chapter 2.14.
2. These documents are retained in hard copies and are protected from damage, alteration, fire, flood
and theft in accordance with MOE Chapter 2.14.
3. Station Engineers or designee transmit details of log pages to the customer after aircraft’s departure.
2.17.2.2 Maintenance Records Retention
Whenever the customer / operator demands the Organization to archive Certificates of Release to Service (CRS) and
other maintenance record, the retention period for such records shall be in compliance with the regulatory requirements
issued by the Competent Authority of aircraft registration.

2.18 REPORTING OF DEFECTS TO THE COMPETENT AUTHORITY / OPERATOR / MANUFACTURER
2.18.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies for reporting of defect discovered during maintenance on aircraft /
aircraft component that could seriously hazard safety of aircraft.
2.18.2 List of reportable defect

Occurrences considered as Technical Incidents / Reportable Defects are:
1. Damage on aircraft structure that could seriously hazard the aircraft or cause an un-airworthy condition
2. Crack triggering permanent deformation or corrosion (level 3 according to Aircraft Maintenance Manual /
Structure Repair Manual)
3. Burn stain due to electrical abnormal operation, burning or deformation of aircraft structure / engine / component
beyond threshold, detected during scheduled maintenance
4. Failure of any emergency system during scheduled testing
5. Defect / malfunction on aircraft system / engine / component, which if undetected could seriously hazard safety
of aircraft
2.18.3 Internal Occurrence Reporting System.
Internal occurrence reporting system is intended to collect all reports internally generated by Airblue. Objective of
occurrence / defect reporting system is to identify factors contributing to incident causing un-airworthy conditions and to
make system resistant to similar errors. If any of the above defects is discovered, Aircraft Engineer Production concerned
must report immediately to Technical Services Engineer on ‘Delay / Defect / Incident Report’ containing following
information.
1. Nature of defects shall, as far as possible, reflect exact wordings of original report.
2. Report shall be itemized for ease of reference.
3. Photographs, diagrams shall be included for ease of understanding.
4. If defect involves component, requiring disassembly by some other organization, incident report shall be left open or
pending till a technical report is received.
5. Initial Corrective actions taken.
Technical Services Engineer shall evaluate that whether such event comes under defined criteria of Technical Incident /
Reportable defect. Technical Services Engineer shall collect necessary information / data to finalise internal report.
2.18.3.1 INVESTIGATION PROCESS
Investigations are carried out with not to blame individuals but to determine exact causes for identifying corrective actions
to prevent recurrence. Investigation shall be objective and exhaustive, final report must be precise and concise with
recommendations addressed to relevant division / department. Following opinions shall keep in view during investigation:
1. The aim of occurrence reporting is to identify the factors contributing to incidents, and to make the system resistant to
similar errors.
2. An occurrence reporting system should enable and encourage free and frank reporting of any (potentially) safety
related occurrence. This will be facilitated by the establishment of a just culture. During investigation it should ensure that
personnel are not inappropriately punished for reporting or co-operating with occurrence investigations.
3. The internal reporting process should be closed-loop, ensuring that actions are taken internally to address safety
hazards.
4. Feedback to reportees, both on an individual and more general basis, is important to ensure their continued support for
the scheme.

Technical Services shall generate an incident report, after obtaining all relevant details encompassing accident / incident /
reportable defect. A comprehensive response is sought from Sr. Manager Production with an agreed target date.
Analysis of occurrence data shall be maintained by Technical Services Engineer. Assistant Manager Safety shall develop
action plan against each maintenance error finding during line maintenance, which shall include recurrent Human factor
training session for concerned maintenance personnel to prevent possible reoccurrence of such maintenance error.
Action plan may include Technical Service Requirement (TSR), One-time Inspection upon similar aircraft type or
equipment. Issuance of Quality Advisory / Technical Notice, revision of Task card, etc shall be suggested to concerned, if
required.
Note: Methods of maintenance errors investigation are detailed in the MOE chapter 2.25.
2.18.3.2 Sharing Information and Feedback to Staff
Final results from investigations shall be passed to the maintenance staff and training staff by a Quality Advisory /
Technical Notice to advise what improvements are being made. This will demonstrate that the process is being used
to make improvements and not to punish staff. The Human factor Instructor will also be notified by sending a copy
of the final report.
2.18.4 Reportable Occurrences as per 145.A.60.
Any condition of the aircraft or component identified by the Airblue that has resulted or may result in unsafe
condition that hazards seriously the flight safety shall be reported. These reporting procedures are part of the
internal occurrence reporting system as detailed in MOE Chapter 2.18.1.Reporting shall be made to the the state of
registry and the organisation responsible for the design of the aircraft or component and where applicable the
customer / operator.
All reportable defects shall be reported on latest revision of PCAA prescribe form CAAF-114-AWXX to Airworthiness Field
office along with investigation report and necessary action taken to prevent recurrence, within 48 hours of the occurrence.
Latest revision of AWNOT-009-AWXX shall be used for ready reference of reportable defects.
Technical Services Engineer shall perform thorough investigation and results shall be presented to General Manager
Quality Assurance. If General Manager Quality Assurance satisfied with the result then same shall be submitted to the
PCAA on ‘CAAF-114-AWRG’ containing all relevant information within Forty-eight (48) hours of such occurrence to the
HQ Airworthiness Division, JIAP, Karachi and Local Airworthiness.
In case of occurrence on customer’s aircraft, operator must be informed immediately. Sr. Manager production shall
submit Delay/Defect/Incident Performa to Sr. Manager Airworthiness Management for onward submission to operator
with copy to General Manager Quality Assurance. If the incidence is of such nature that needs to be brought into the
knowledge of manufacturer, Technical Services Engineer shall do it on priority basis.
2.18.5 Occurrence Reporting to Manufacturer (Type Design Holder)

The aircraft / engine type manufacturer should be informed of maintenance related occurrences to enable them to
consider if appropriate service instructions and recommendations required to be issued to all customers.
Liaison with the manufacturer may be direct or through a technical representative and is necessary to establish whether
published or proposed service information will resolve the problem or to obtain a solution to a particular problem.
(Refer Latest revision of AWNOT-009-AWXX for the report to manufacturer and/ or Airworthiness Authority of Sate of
Manufacturer)

2.19 RETURN OF DEFECTIVE AIRCRAFT COMPONENTS TO STORE
2.19.1 OBJECTIVE
To define Airblue policies regarding removal, handling and return of defective aircraft components to stores, during
maintenance on aircraft / aircraft components.
2.19.2 PROCEDURE
2.19.2.1 Defective Aircraft Components Removal
Aircraft component removed due to life limitation, failure, excessive error or abnormality shall be considered as ‘Defective
Aircraft Component’ and attached with unserviceable tag, serving the purpose of Work / Repair Order. Defective
component may be removed in any of the following situations:
a) Components Removed During Maintenance
Defective aircraft components removed during aircraft maintenance shall be dispatched with attached ‘unserviceable
Label’ with Aircraft Registration, reason of removal, AME signature, date and certification authorization number to
Technical Stores.
The ‘on Hold’ procedure can only be applied to components removed for elimination of the defect where the defect could
not be confirmed during ground testing and troubleshooting.
Items ‘on hold’ shall be recorded on the ‘Hold Item List’ by Technical Stores personnel. The list will be sent to
Maintenance Control in electronic format (e-mail) on a daily basis, for review and updating of hold items status (Hold, ‘S’,
and ‘U/S’). When status is finalized the list will be copied back (in electronic format) to Technical Stores for reference and
the Line Maintenance Duty Engineer for clearing action as required.
Serviceable component found defective at installation shall be returned to vendor under warranty (refer MOE Chapter
2.20.3). Record of such components shall be maintained to ascertain the creditability of the vendor which shall be
assessed by the Quality Assurance during the audit inspection of the Stores.
b) Consumables Removed from Aircraft / Aircraft Component
Consumables (packing, seal, tube-light, bulb, filter, fastener, etc.) shall be mutilated upon removal, whenever required by
maintenance data. Aircraft Engineer (concerned) shall ensure that consumables, except those containing hazardous
material, are properly discarded. Fleet Management shall be contacted, periodically, for disposal of such discarded
consumables. High-cost consumables (blade, vane, windshield, ignition lead, relay, etc.), removed from aircraft / aircraft
component (NHA), shall be dispatched with applicable tag (attached) to Stores.
2.19.2.2 Defective Aircraft Components Handling
Defective aircraft components shall be processed by Stores, along with unserviceable tag, for shipment to contracted
approved repair stations (Refer MOE Chapter 2.20 for details). Approved repair stations shall inspect defective aircraft
component for required maintenance such as testing / modification / repair / overhaul.
Defective aircraft component shall be recommended for rejection, if found damaged or not repairable due to any of the
following reasons:
• Repair of component is beyond economical / manufacturer’s repair limit.
• For extent of damage, no repair scheme can be developed / approved.
• Component established as ‘Not repairable / Rejected’ by manufacturer, shall be declared as ‘Scrapped’.

When defective aircraft component is rejected, ‘Scrap Label’ shall be generated by Assistant Manager Stores. High-Cost
components, recommended for scrapping, shall be evaluated for possible salvage action. Assistant Manager Stores may
seek services / judgment for any particular specialty relevant to defective aircraft component under consideration to
investigate cause of failure, prior to disposal (if necessary).
Each item will have Airblue Serviceable/Unserviceable tag attached with following details:
a) Description of item
b) Part number of item
c) Serial number of item
d) Details of fault. (including BITE or failure messages)
e) Position
f) Date of removal
g) Name and authorization of engineer
Should the component be subject to an incident or occurrence report, it should be additionally identified by mentioning
“INCIDENT” on unserviceable tag. (Refer Latest revision of AWNOT-009-AWXX Para D5 for the retaining of defective
part required for the investigations)
Aircraft components removed at line stations are directed to Assistant Manager Stores, Airblue Engineering, Jinnah
International Airport, Karachi, Pakistan
For customer’s defective aircraft component, same procedure shall be observed.
However, scrapped component shall be segregated and dispatched, if demanded by customer, for confirmation of
scrapping action.
2.19.3 Loaned Aircraft Components Management
Upon operational requirements at out-stations, aircraft component shall only be obtained with EASA Form 1 or FAA 8130-
3 / TCCA FORM ONE (with dual release) to avoid any grounding. Assistant Manager Stores in coordination with MCC &
outstations shall arrange required aircraft component from approved vendor located at particular out-station. In case of
non-availability of component with such vendor, other approved vendors may be requested in close vicinity of grounded
aircraft.
Upon receipt of pool / loan information, Fleet Management shall send list of outstanding pool / loan components to
Assistant Manager Stores. Aircraft Engineer (concerned) in Line Maintenance shall receive a memorandum from
Maintenance Control Centre for removal of pool / loan aircraft component, upon aircraft arrival at maintenance base.
Aircraft Engineer (concerned) shall handover removed component to Stores with Serviceable Tag clearly marked as ‘Pool
/ Loan Item’.
Pooled item shall be dispatched by Stores, along with a letter from Fleet Management, for shipment to aircraft component
provider. Fleet Management, in case of a loaned component, shall review return conditions through contract. For
restoration of serviceability (if applicable), aircraft component shall be dispatched to approved contracted maintenance
organization. Loaned component, following sufficient maintenance, shall be dispatched with applicable release to donor
as per contract / agreement.

2.19.4 Storage of defective Aircraft Components
Defective aircraft components (unserviceable) pending their allocation / transportation to vendor shall be shelfed in Stores
at a location segregated from serviceable components. Defective aircraft component declared as ‘Scrapped’ shall be
marked, tagged and stored in restricted area during transit period.
Assistant Manager Store shall ensure that appropriate storage conditions are observed, while handling defective aircraft
components. Access to such components shall be restricted only to authorized personnel. Control of access to
unserviceable, scrapped and quarantined aircraft components and material, throughout the Organization, shall be
exercised in a similar manner. Authorizations for access to such areas shall be controlled by Sr Manager Production
through lists of authorized personnel. All parts shall be blanked and protected as applicable.
Whenever possible, original shipping containers or boxes shall be used.
For routable and repairable components, containers should be to ATA 300 standard and correctly sealed. Other parts
should be stored in accordance with original manufacturers packaging.

2.20 DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS
2.20.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies regarding control of Repair Orders and shipping procedure of
defective aircraft components to outside contractors.
2.20.2 GENERAL
2.20.3 PROCEDURE
Defective aircraft component, requiring repair shall be sent to outside contractor. Assistant Manager Stores shall arrange
outgoing inspection and dispatch of such defective aircraft component to approved contracted organization, in
compliance with standard ATA 300 (packaging). This procedure shall be applicable for aircraft component in any of the
following situations:
• Removed during maintenance and sent to contracted organization
• Rejected as a result of incoming inspection (Refer MOE Chapter 2.2)
• Provided by the customer for its own aircraft and found unserviceable
• Airworthiness Directive / modification accomplishment by contracted organization
Approved contractors will be OEM’s, PCAA or Airblue approved. Dispatch will be recorded in Stores Record.
Aircraft component, established as unserviceable at installation on aircraft shall be returned through Stores. Defective
aircraft component shall be dispatched in original packaging, along with received documents. Repair Tag shall be
attached to defective component, stating reason for non-conformity in column ‘Removal Code/ Reason of removal’.
2.20.3.1 Packaging & Transportation
Assistant Manager Stores is responsible for delivery of materials and their accompanying documentation in line with
requirements, for correct packaging, identification, transportation and dispatch. It also includes giving due regard to
requirements, such as those defined in the Dangerous Goods Regulations (DGR); e.g. oxygen bottle, wheels, aircraft
batteries, etc.
2.20.3.2 Issuance of the Repair Order

Assistant Manager Stores shall generate ‘Repair Order’ for aircraft component repair / overhaul/ calibration. Repair Order
shall specify systematically the following information regarding defective aircraft component:
• Part No, serial No, description, quantity, and defect / work required
• Any supplementary forms (if applicable)
• Required authorized release / delivery documents
2.20.3.3 Dispatch / Receipt and Monitoring of component movement
Assistant Manager Stores shall receive defective component and generate a Repair Order, prepare other documents for
custom clearance and shipment. Stores Keeper shall update dispatch register reference and flight details in Airblue
Stores record for shipment tracking.
Upon receipt of aircraft component (repaired abroad) from approved vendor, Stores Inspector or Aircraft Engineer
Production concerned shall perform incoming inspection (Refer MOE Chapter 2.2 for details) and issue ‘Certificate of
Inspection’ (Serviceable Tag) and copy of either EASA Form 1 or FAA 8130-3 / TCCA form one. Stores Keeper shall
record computerized ‘Receipt Voucher’ for further processing.
2.20.3.4 Warranty Repairs

Defective aircraft component, under warranty, shall be handled by Assistant Manager Stores under ‘Warranty Repair
Order’. Assistant Manager Stores in coordination with Fleet Management shall be responsible to follow up for all such
components.

2.20.3.5 Aircraft / Aircraft Component Maintenance at Vendor’s Facility

A situation may arise when an aircraft / aircraft component repair or a major modification may be required to be
accomplished at an approved vendor’s facility. Sr. Manager Production shall coordinate with all concerned to establish
specific requirements in this regard.
2.20.3.6 Beyond Economic Repair

During follow-up action, for defective aircraft component declared as ‘Beyond Economic Repair’ (BER) by vendor, Fleet
Management may recall such components to investigate reason of rejection and follow scrapping process as detailed in
MOE Chapter 2.19. If recall of defective aircraft component is not feasible due to financial impact, it shall be decided to
scrap such component at vendor’s facility.
2.20.3.7 Dispatch of Customer / operator Components
For loaned unserviceable item(s) shall be dispatched to the loan provider as per the agreement. Components belonging
to specific operators once labeled will be dispatched in accordance with that operator’s specific instructions / procedures
in a timely and efficient manner.
As per instruction of Sr. Manager Production, Assistant Manager Stores is responsible for ensuring of management of
components sent out to external repair agencies.

2.21 CONTROL OF COMPUTER MAINTENANCE RECORD SYSTEM
2.21.1 OBJECTIVE
To define Airblue Aircraft Information Management Information System (AIMS) used for management of information
related to aircraft / aircraft components maintenance computerised recording.
2.21.2 GENERAL
2.21.2.1 Airblue Record System
Aircraft Information Management system (AIMS) is used for Technical Records to retain all aircraft maintenance records.
Airblue Engineering & Maintenance uses a system with computer as backup. This system allows only authorized staff to
enter, update, edit and review data. All records are maintained in a manner to avoid loss or damage. Storage and file
indexing systems are followed to ensure easy retrieval of records. Retention periods for the records are three years. The
Backup of computerized maintenance records are kept on CD’s.
Various reports can be generated and printed depending on the information required, such as:
a) Detailed History of Aircraft Defects

b) Time Specifications of Aircraft Checks / Life Limited Components.
c) Component Removal / Installation Statistics
d) Compliance of ADs / SBs / Aircraft Checks
2.21.2.2 Tracking and Planning of Scheduled Maintenance
From the computer data, scheduled “maintenance due” report for items due either on hourly basis or calendar days is
printed for all Aircraft. On completion of every maintenance activity, the corresponding work pack is released to Technical
Records in Airworthiness Management Section for updating the computerized aircraft, engine and component records with
the life and maintenance details.
Technical records, highlights maintenance time limits to Sr. Manager Production concerned, so that maintenance actions
could be scheduled and completed within the prescribed time.
Airblue Assistant Manager Development Engineering & Technical Record Supervisor shall maintain security against
unauthorized access at different levels for utilization of relevant functions. It also ensures protection against any illicit
alterations in the computerized records / database.
Backup and Log of Technical Data shall be accomplished on monthly basis. It covers any data deletion, modification and
changes. After every year of monthly backup, an archive backup is created to record all changes in database. Computer
backup discs, etc. are stored in different locations from those containing working discs.
Entire record / backup shall be stored, in accordance with IT Back-Up Procedure, in a safe way with regard to fire, flood
and theft in an environment, ensuring that such record / backup remains in good condition in the IT department located at
Airblue Engineering Head Office.
Assistant Manager IT shall ensure that in case of any changes in computer programs, previous data shall be available for
a period of at least three years. All required maintenance records as described in MOE Chapter 2.14 are available in hard
copy format also and kept by Technical Record section.
Sr. Manager Airworthiness Management is responsible for control of maintenance records and associated documents
through Technical records section.


2.22 CONTROL OF MAN-HOUR PLANNING VERSUS SCHEDULE MAINTENANCE WORK
2.22.1 OBJECTIVE
To define Airblue policies for developing, monitoring and reviewing the man-hour plan for scheduled maintenance to be
performed on aircraft and aircraft components.
2.22.2 GENERAL
Airblue Manger Engineering concerned shall be responsible to prepare sectional man-hour plan on annual basis and
submit the same to Sr. Manager concerned. Man-hour plan shall be formulated considering the following:
• Scheduled aircraft / aircraft component maintenance

• Customer aircraft / aircraft component maintenance
2.22.3 PROCEDURE
2.22.3.1 Man–Hour Planning and Control
Available man-hours are calculated keeping in view of assessed training needs of personnel and leave rosters in addition
to public holidays and weekends. (Refer MOE 2.28 for details). Available Man-hours for each individual is calculated on
monthly basis. Required Man-hours are calculated based on known maintenance activities.
The Airblue shall have a man-hour plan showing that the organization has sufficient staff to plan, perform, supervise,
inspect and quality monitor the organization in accordance with the approval. In addition, the Airblue shall reassess work
intended to be carried out when actual staff availability is less than the planned staffing level for any particular work shift
or period.
Manager Engineering / nominated Aircraft Engineer production shall compile ‘Master Man-Hour Plan’ of scheduled
maintenance. Such comprehensive plan would take into account all maintenance / support activities performed by
personnel under ANO 145 Approval irrespective of equipment on which work is being done. Sr. Manager Maintenance
shall continuously monitor man-hour plan and record actual availability of personnel against planned availability. It shall
be ensured that at least 50% of actual man-hours are provided through permanent employees. Overtime may be allowed
if additional manpower is required on temporary basis.
Sr. Manager (production), in coordination with Manager Engineering / nominated Aircraft Engineer (concerned), shall
review Master Man- Hour Plan on quarterly basis. Sr. Manager (production) shall inform General Manager Engineering
for recruitment, when necessary.
Man-hour plan for line maintenance shall relate to planned maintenance and shall evaluate possibility to ensure that the
staff must be available as per assigned workload.
2.22.3.2 MANPOWER AVAILABILITY
Manager Engineering / nominated Aircraft Engineer (concerned) shall report significant deviation from Master Man-hour
Plan, through Sr. Manager (concerned), to General Manager (Quality Assurance) and ultimately to the Accountable
Manager for review. Significant deviation means more than 25% shortfall in available man-hours during the calendar
month.
When projected workload for a specific period or event, exceeds the available capacity, Airblue shall arrange non-
certifying, skilled and un-skilled manpower resources. This additional manpower is inducted and deployed in accordance
with PCAA AMC 145.A.30 (d).


2.23 CONTROL OF CRITICAL TASKS
2.23.1 OBJECTIVE
To define Airblue policies for minimizing rare possibility of an error being repeated in maintenance tasks involving similar
maintenance actions on some element / aircraft component of same type fitted to more than one system on the same
aircraft during maintenance.
2.23.2 GENERAL
Any task involving some element of similar maintenance on aircraft components of same type fitted to more than one
system on same aircraft during a particular maintenance check has possibility of an error being repeated, whenever
performed by single person.
Critical tasks are such maintenance tasks, if inadequately performed, may lead to un-airworthy condition or may have
adverse effect on aircraft operating safety.
2.23.3 PROCEDURE
2.23.3.1 Policy
To minimize the possibility of simultaneous failure of similar systems which would directly affect the airworthiness of the
aircraft, no person shall perform a certain maintenance task involving disassembly / re-assembly of several aircraft
components of the same type fitted to more than one aircraft system. One example is the possibility of failure to reinstall
oil filter caps on two engines, which might result in a major oil loss from all engines.
This policy applies to the following tasks:

• Disassembly / re-assembly of several aircraft components of the same type fitted on the same aircraft during any
maintenance task.
• Removal / installation of oil filter caps, drain plugs, Boroscope plugs on both engines.
• Any other maintenance involving similar tasks on both engines and aircraft systems.
• Items identified in the Maintenance Program as Repeated Inspection Items or Duplicate inspection requirements.
2.23.3.2 Process
Development Engineering with the consultation of Technical Services will review and mark all task cards for scheduled
maintenance either provided by the manufacturer or developed locally under Airworthiness Directive / modification
requiring inspection.
For maintenance check of an aircraft, Development Engineer and Technical Records Supervisor shall ensure that critical
tasks are scheduled in alternate checks, as far as possible and marked or stamped as “CRITICAL TASK”. Alternatively,
Manager Engineering Production shall ensure that maintenance teams / personnel are grouped in such a way that
individual team / person shall be performing maintenance only on one aircraft system at a time.
Whenever critical maintenance task is performed and checked by one person due to any reason, special precautions
must be taken. In such case, Aircraft Engineer concerned shall be only authorized person to perform any critical
maintenance task.
Aircraft Engineer concerned shall re-inspect the task after completion of all similar tasks. Re-inspection shall be
separately signed-off on Task / Work card, or Aircraft Technical Logbook.
During maintenance check, if critical task arises due to unscheduled maintenance or on the basis of maintenance
experience, Development Engineer shall inform Manager Engineer Production & out-stations for joint evaluation. Critical
task identified during unscheduled line maintenance activities shall be logged in Aircraft Technical Logbook with duplicate
inspection entry.

Sr. Manager Production shall ensure that all concerned personnel are trained on critical tasks procedure during recurrent
training sessions. Manager Engineering Production shall ensure that maintenance personnel, on extended duty (Refer
MOE Chapter 2.28 for details), shall not perform any critical task. Aircraft Engineer (concerned), being certifying / support
staff, shall verify that critical tasks have been performed in compliance with this procedure, before issuing Certificate of
Release to Service.
Procedure to minimise the risk of multiple errors and errors being repeated in identical maintenance tasks (e.g. dual
engine oil uplift, etc.) including Error capturing methods are covered in MOE chapter 2.25):
• re-inspection when only one person is available (re-inspection to be recorded);
• Preventing omissions (sign-off only after completion, sign-off of group of tasks, work by trainees performed
under supervision, etc.).
Independent inspection as a possible error capturing method (may be described in this chapter or referred to a
procedure in MOE chapter 2.25)
2.23.4 Critical Design Configuration Control Limitations (CDCCL) Task Procedure:
Sr. Manager Production and Sr. Manager Airworthiness Management shall ensure that when carrying out a modification,
repair or maintenance, Critical Design Configuration Control Limitations are not compromised. All maintenance personnel
should pay particular attention to possible adverse effects of any wiring change to the aircraft, even a change not
specifically associated with the fuel tank system. For example, it should be common practice to identify segregation of
fuel gauging system wiring as a Critical Design Configuration Control Limitation.
Important Note: Critical Design Configuration Control Limitations (CDCCL) are airworthiness limitations items. Any
modification of the maintenance instructions linked to CDCCL constitutes an aircraft modification that should be approved
in accordance with a standard acceptable to PCAA.
Sr. Managers (production) concerned, in conjunction with Sr. Manager Airworthiness Management, are responsible for
controlling critical maintenance tasks.

2.24 REFERENCE TO SPECIFIC MAINTENANCE PROCEDURES
2.24.1 OBJECTIVE
To define Airblue policies for specific maintenance procedures, in accordance with appropriately referenced maintenance
data.
2.24.2 GENERAL
2.24.2.1 Work away from Main Base
Airblue Engineering & Maintenance may temporarily transport material, equipment, and personnel needed to perform
maintenance, preventive maintenance, alterations, or certain specialized services on an aircraft at a station other than
the Airblue Base station, when the work is necessary due to a special circumstances.
In order to perform the work in accordance with manufacturer’s instructions, Sr. Manager Production concerned will be
responsible to assign qualified personnel, materials, tools and equipment as required.
Personnel assigned to accomplish work away from the Base station shall accomplish the specific function of work in the
same manner as when performed at the Base Station and in accordance with applicable Airworthiness requirements.
2.24.2.2 Engine Ground Run
Engine ground run procedures are described in Aircraft Maintenance Manuals and such procedures are followed directly
without amendment. The Aircraft Engineer production holding AME license in Cat ‘C’ on that specific engine will be provided
necessary training for the ground run. He will carry out 10 ground runs under the supervision of an authorization person as
per latest AWNOT-018-AWXX. General Manager Quality Assurance will assess and authorize the Aircraft Engineer
production to conduct engine ground run.
2.24.2.3 Aircraft Pressure-Run
Aircraft pressure run procedure shall be accomplished in accordance with aircraft maintenance manual and such
manufacturer procedure is directly used without any amendment.
2.24.2.4 Double Check / Duplicate Inspection on Maintenance Task
Double check / Duplicate inspection shall be signed on tasks performed with primary Flight controls, Engine controls, etc.
This shall be done where primary mechanical, hydraulic or electrical circuits of controls such as elevators, ailerons, rudder,
flaps, etc. are disturbed. Double check / duplicate inspection shall also be performed whenever required by maintenance
data during maintenance of aircraft / aircraft components.
2.24.2.5 Aircraft Towing & Taxiing

Technical ground support staff shall primarily perform aircraft towing with assistance from maintenance personnel,
under supervision of Aircraft Engineer (concerned).
Maintenance personnel involved in towing of aircraft shall be provided with special training and issued with towing
authorization after practical demonstration of the process. General Manager Quality Assurance shall issue towing
authorizations, valid for a period of three years. A list of authorized personnel shall be maintained by General Manager
Quality Assurance for records.
Towing training shall include cockpit communication, aircraft braking, aircraft towing procedure, taxiway information,
navigation lighting systems and APU starting / shutdown including handling of emergencies.
In Airblue, maintenance personnel shall not perform aircraft taxiing. Taxiing shall be made only by flight crew members.

2.24.2.6 Jacking Up Of Aircraft
Jacking up of aircraft shall be carried out as per AMM. Aircraft level limits are observed through given procedures
appropriate certifying staff shall supervise the job, ensuring service dates and physical condition of jacks’ prior to use.
2.24.2.7 Aircraft Weighing
Aircraft weight and balance check shall be carried out as per requirement laid down in current AWNOT-011-AWXX,
company maintenance program, work order or whenever deemed necessary. The check shall be performed in
accordance with the applicable maintenance data. Upon completion of the task, generated maintenance records shall be
archived by Technical Records section.
2.24.2.8 Ground and Flight Test
Ground and flight test is generally performed upon completion of base check. A flight test will also be performed if a
problem cannot be duplicated on ground by means of standard maintenance checks, or if maintenance manual calls for it
after a maintenance action. In consultation with Chief Pilot Flight Operation, test flight plan shall be defined. A test flight
plan may also be defined in consultation with customer in case where operator is different from Airblue.
2.24.2.9 Maintenance on Fuel Systems and Fuel Tank Safety
Critical Design Configuration and Control Limitations (CDCCL) is a limitation requirement to preserve a critical ignition
source prevention feature of the fuel system design that is necessary to prevent the occurrence of unsafe condition.
Fuel tank safety familiarization training is provided to management and other maintenance personnel. All personnel
intended to perform maintenance on aircraft / aircraft components in compliance of Critical Design Configuration and
Control Limitations (CDCCL) tasks shall be provided additional specialized training in fuel tank safety as well as
associated inspection standards and maintenance procedures issued by manufacturers.
2.24.2.10 Technical wash
Technical wash of aircraft on systems such as fuel, clean / used water, hydraulic and pneumatic shall be performed as
per Aircraft Maintenance Manual (AMM) requirements and also as a result of inspections carried out during scheduled
maintenance. Maintenance data shall be referred for procedures and materials used. Such cleaning tasks shall be
performed only by specialized-trained staff.

2.25 PROCEDURE TO DETECT AND RECTIFY MAINTENANCE ERRORS
2.25.1 OBJECTIVE
To describe Airblue Engineering & Maintenance policies regarding the means for detecting maintenance errors,
identification of contributing factors and measures to avoid any reoccurrence of similar errors during maintenance on
aircraft / aircraft components.
2.25.2 GENERAL
Maintenance errors may be defined in number of ways and categorizing types of errors can lead to solutions / remedial
actions to prevent reoccurrence of similar errors. Each maintenance error can be categorized to factors contributing
maintenance error such as slip, mistake or violation of procedure, ignorance of maintenance data, etc.
2.25.3 Procedure
Detection of maintenance errors can be accomplished with different means:
1. Any person in the Organization, upon detection of maintenance error, shall inform Aircraft Engineer / Manager
Engineering concerned to communicate such error to Technical Services Engineer concerned.
2. Investigations of flight delays / incidents / repeated defects, post base maintenance failures by Technical Services
Engineer.
3. Spot checks performed during aircraft / aircraft component maintenance.
4. Internal quality audit findings observed during product audits and forwarded to Sr. Manager Production.
As policy, management functions must encourage reporting maintenance error by personnel of the Organization. General
Manager (Quality Assurance) shall ensure that no punitive action shall be initiated against person reporting errors.
Reporting Form shall be made available with Assistant Manager Safety and error reporting shall always be considered as
a positive action. Assistant Manager Safety shall initiate ‘Maintenance Error Report’, mentioning details of maintenance
error and proposed action plan. A copy of “Maintenance Error Report” shall be dispatched to Sr. Manager Production.
Sr. Manager Production shall retain originals for record, ensuring follow-up for training of maintenance personnel.
2.25.4 Procedure for Line / Cabin Maintenance
Delay, incident and PIREP, particularly repeated defect, shall be investigated for root cause by Technical Services
Engineer concerned in coordination with Manager Engineering concerned.
Record and analysis of occurrence data shall be maintained by Technical Services Engineer. Assistant Manager Safety
shall develop action plan against each maintenance error finding during line / cabin maintenance, which shall include
recurrent training session for concerned maintenance personnel to prevent possible reoccurrence of such maintenance
error. Action plan may include Technical Service Requirement (TSR), One-time Inspection upon similar aircraft type or
equipment. Issuance of Quality Advisory / Technical Notice, revision of Task card, etc shall be suggested to concerned, if
required.
2.25.5 Sharing Information and Feedback to Staff
Feedback will be passed to the maintenance staff and training staff by a Quality Advisory / Technical Notice to advise
what improvements are being made. This will demonstrate that the process is being used to make improvements
and not to punish staff. The Engineering Instructor will also be notified by sending a copy of the final report.


2.26 SHIFT / TASK HANDOVER PROCEDURES
2.26.1 OBJECTIVE
To define Airbue policies regarding process of shift / task handing over during aircraft / aircraft components maintenance.
2.26.2 GENERAL
Incoming and outgoing Aircraft Engineer concerned shall communicate at handing / taking over, in an effective manner,
for completion of continued maintenance activities. Aircraft Engineer concerned shall also participate in the process.
Formal handing / taking over takes place at shifts overlap timings in Duty Engineers office. Line / Cabin maintenance
activities are being performed round-the-clock in shift pattern. Shift handing over register shall be used for recording of
comprehensive details about maintenance activities performed during the shift, instructions for coordination with other
sections and any left over maintenance task, etc. Manager Engineering / nominated Aircraft Engineer (production) shall
review and signed the register on daily basis to ensure recording of effective communication and if deemed necessary,
may issue technical / administrative instructions through same register for maintenance personnel.
Handing over register shall be maintained and archived for a period of three years by Manager Engineering / nominated
Aircraft Engineer Production. In case of loss or destruction, these registers may be utilized as input for reconstruction of
technical records.
2.26.3 PROCEDURE
2.26.3.1 Line / Cabin Maintenance Shift Handover
As a standard practice, remaining task / subtask in Technical Logbook, Cabin Logbook and continuation sheets of aircraft
shall be pursued. Shift handing over register is placed in Duty Engineer office and shall be used for other salient tasks,
not recorded in logbooks or continuation sheets.
Format of register should contain following information along with acknowledgement signatures of Manager Engineering /
nominated Aircraft Engineer (production):
a) Aircraft movement, manpower deployment and extended duty / over stay

b) Brief description of defects, handled during shift on different aircraft
c) Details / information of significance, that needs to be recorded
d) Open defects and reasons for carrying forward such defects
e) Instructions / information to next shift for any left over maintenance task
f) Instructions from planning staff for any scheduled / unscheduled maintenance
g) Requirements from Maintenance Control Centre.

2.27 PROCEDURES FOR NOTIFICATION OF MAINTENANCE DATA INACCURACIES AND AMBIGUITIES TO

THE TYPE CERTIFICATE HOLDER
2.27.1 OBJECTIVE
To define Airblue policies regarding management of notification for inaccuracies / ambiguities in maintenance data,
observed by maintenance personnel during maintenance on aircraft / aircraft component, to Type Certificate /
Supplemental Type Certificate holder / Original Equipment Manufacturer (OEM).
2.27.2 Airblue Controlled Maintenance Data
The administration and control of the reporting system is undertaken by Airblue Airworthiness Management Division,
while overall responsibility is vested in the Sr. Manager Airworthiness Management.
Reportable maintenance data inaccuracies / ambiguities, incomplete procedures, practices, information, or maintenance
instructions contained in the maintenance data are defined as inaccuracies of maintenance documentation relating to an
aircraft type maintained by Airblue, which if not corrected would endanger the aircraft, its occupants or any other person.
Where a certifying or any other member of Airblue detects such errors described above, an occurrence report is raised in
accordance with the occurrence reporting procedure highlighting the inaccuracies / ambiguities found and forward it to the
Sr. Manager Airworthiness Management with copy to General Manager Quality Assurance.
It is the responsibility of the Sr. Manager Airworthiness Management to advise the type certificate holder of the located
inaccuracies/ambiguities. General Manager Quality Assurance shall ensure that the corrections has been implemented,
included in recurrent training, relevant manuals has been amended and also monitored through the schedule audit.
2.27.2.1 Incorporation of Amendments

Upon receipt of modified maintenance instructions in form of Temporary Revision from Type Certificate holder /
Supplemental Type Certificate holder / Original Equipment Manufacturer (OEM), Technical Librarian shall incorporate
revision in maintenance data, superseding locally modified maintenance instructions, if incorporated earlier.
2.27.2.2 Maintenance Data Modifications Records

Complete record of inaccuracies / ambiguities in maintenance data shall be maintained by Technical Librarian. Records
shall include complete process from notification of inaccuracy / ambiguity to incorporation of amendment in maintenance
data with traceability for maintenance instructions identifying any modification.
2.27.2.3 Sharing Information and Feedback to Staff

Feedback will be passed to the maintenance staff and training staff by a Quality Advisory / Technical Notice to advise
what improvements are being made. This will demonstrate that the process is being used to make improvements.
Technical Services Engineer will notify Engineering Instructor by sending a copy of the final report. Engineering
Instructor will include TC holder / Manufacturer corrections in the recurrent training.
2.27.3 Customer Aircraft

In case of maintenance data provided by customer, inaccuracy / ambiguity discovered shall be reported to Sr. Manager
Airworthiness Management, who shall review and send report to Development Engineer with copies of relevant
maintenance data. Development Engineer shall inform the customer for inaccuracy / ambiguity, observed in provided
maintenance data. Whenever, asked to process inaccuracy / ambiguity on behalf of customer, the Organization shall
follow above-mentioned procedure under a customer work order.

2.28 PRODUCTION PLANNING PROCEDURES
2.28.1 OBJECTIVE
To define Airblue policies, regarding planning activities during maintenance on aircraft / aircraft components.
2.28.2 GENERAL
Airblue as an approved maintenance organization ensures through generalized and specific processes that all scheduled
maintenance shall be planned with regards to availability of required trained personnel, tooling, test equipment, material,
maintenance data and facilities. Following information, to ensure effective production planning in the Organization, shall
be furnished to all concerned as per applicability:
• Monthly A – Check plan (Availability and update of maintenance documents (Task cards, Procedure for the task, etc))
• Daily aircraft movement schedule
• Availability of required human resource
• Major Item Change (MIC) sheets
• Master man-hour plan
• Consolidated list of available tooling / equipment
• Aircraft components and materials Status
• Critical / AOG part list
2.28.3 PROCEDURE
2.28.3.1 Organizing Shifts and Human Performance Limitations
Airblue taking human performance limitations into account, schedule a shift for Eight (08) hours, extendable to (Twelve)
12 hours in case of unscheduled maintenance. Rest between Two (02) duty cycles shall be limited to minimum of Twelve
(12) hours. Over and above, no maintenance personnel shall perform extended duty of Sixteen (16) hours on more than
Two (02) occasions in Seven (07) successive days, hence total work including extended duty / overtime should not
exceed Sixty (60) hours in above-mentioned duration.
Note: Latest PCAA Airworthiness Notice AWNOT -082-AWXX on working hours of Aircraft Maintenance personnel shall
be followed for working hours limitation.
Manager Engineering (Production) concerned shall ensure that during maintenance work, shifts and teams are organized
and provided with all required resources (including manpower, tooling, test equipment, material, maintenance data and
facilities) to ensure completion of maintenance without undue time pressure. Manager Engineering Production shall take
into account that no critical task (including CDCCL tasks) be performed by personnel performing extended duty.
In no circumstances, a person involved in a major maintenance Task or deputed at Check ‘A’ shall be not assigned any
task till the completion of previously assigned task.
2.28.3.2 Line Maintenance

Manager Engineering Production concerned shall organize provisioning of all required resources to maintenance
personnel during line maintenance activities. Line maintenance activities are primarily based upon aircraft daily
movement schedule. Formulating leave rosters and trainings in advance, for each calendar year, ensures manpower
availability. Work package for check ‘A’ and Work cards for other planned engine / APU change are received from
Development Engineering & Technical Record, at least 72 hours before planned check / task. All tasks shall be carried
out under supervision of Shift In-charge, available in each shift.

Additional Line Maintenance Procedures
MOE L2-Index Issue: 01 July 2014
PART TWO (Additional Line Maintenance)
CONTENTS LIST
L2.1 Line Maintenance Control of Aircraft Components, Tools, Equipment
L2.2 Line Maintenance Procedures Related To Servicing /Fuelling /De-Icing
L2.3 Line Maintenance Controls Of Defects and Repetitive Defects
L2.4 Line Procedure for Completion of Technical Log
L2.5 Line Procedure for Pooled Parts and Loan Parts
L2.6 Line Procedure for Return of Defective Parts Removed From Aircraft
L2.7 Line Procedure Control of Critical Tasks

MOE L2.1 Issue: 01 July 2014
L2.1 LINE MAINTENANCE CONTROL OF AIRCRAFT COMPONENTS, TOOLS & EQUIPMENT
L2.1.1 OBJECTIVE
To define Airblue policies for management of components, materials, tooling / equipment specific to line maintenance
activities.
L2.1.2 GENERALITIES
Approved line stations, in general, shall be equipped with required aircraft components (routable / consumable),
materials, tooling / equipment. Requirements shall be based on nature of aircraft operation and types of checks to be
performed at such line station. In general, control of aircraft components, materials, tools, equipment and
maintenance data for line maintenance activities shall be same as for the maintenance base. Procedures applicable
to Line Maintenance division as well as approved line stations, referred in MOE Chapter 5.3, are as follows:
Component / Material acceptance - MOE Chapter 2.2

Components removed serviceable from aircraft; - MOE Chapter 2.16
Procedures to maintain satisfactory storage conditions (including control of S.L.E & modification ) - MOE
Chapter 2.3
Control, identification (Tagging / labelling system), segregation(serviceable, unserviceable, scrap, etc)
– MOE Chapter 2.3
Tools and test equipment, servicing and calibration – MOE Chapter 2.5
Identification of servicing / calibration due dates – MOE Chapter 2.5
L2.1.3 ADDITIONAL PROCESSES
L2.1.3.1 Control of Facilities and Cleaning

Facility shall be kept in condition that promotes healthy working atmosphere, where required. Protection from
weather elements such as dust, hail, rain shall be ensured according to requirements. Manager Engineering or
Aircraft Engineer Production concerned, positioned and being senior most, shall ensure that office and ramp areas
are adequately illuminated. Additionally, emergency / standby electrical power is available in areas if jobs are
performed on round-the-clock basis or nature of job needs uninterrupted electrical power supply. Cleaning
required for facilities including work area, office, etc. shall be arranged. A/E
(Production) concerned shall monitor proper cleaning, waste disposal and notify for floor cleaning for oil / fuel spill
over. Lockers shall be provided for maintenance staff to keep protective clothing and personal gears.
L2.1.3.2 Control of Safety Issues

Provisioning of fire extinguishers with clear identification at obstacle-free locations shall be ensured with
inspection on periodic basis. Manager Engineering or Aircraft Engineer Production concerned shall ensure
availability of first aid kits in respective section.
Maintenance staff shall be made aware of hazardous materials handling and disposal.
Containers shall be arranged for collection and disposal of hazardous waste (where applicable). All staff being
equally responsible shall immediately report an observed environment / safety hazard for corrective action.
All personnel shall be made aware of procedures regarding facilities and safety issues through re-current training.
Fire protection team shall provide fire fighting training and record for each individual shall be kept at line station.
L2.1.3.3 Control of Aircraft Components and Materials

Control of aircraft components (routable / consumables) and materials, at an approved line station, shall be prime
responsibility of senior-most A/E (Production). Serviceable and unserviceable items shall be kept with applicable
Tags duly filled in and segregation shall be established with identification.
Storage of aircraft components and materials shall be observed as per manufacturers’ recommendations in
marked bins / racks. Electro Static Discharge Sensitive (ESDS) devices shall be stored in appropriate ESD bags
with proper blanking. Flammable materials must be stored in fire resistant shelves.
Transfer / dispatch of serviceable aircraft components from maintenance base to any line station shall be
managed by Store Keeper under supervision of Assistant Manager Stores. A defective aircraft component,
removed at any approved line station, shall be dispatch to maintenance base by A/E (Production) concerned. As
per policy, unserviceable component shall never be dispatched on same aircraft / flight from which it has been
removed at any line station.

L2.1.3.4 Control of Tools and Equipment

Control of tools and equipment, at a line station, shall be prime responsibility of senior-most A/E (Production).
Inventory list for tools and equipment, maintained at particular line station shall be reviewed regularly for
availability and serviceability of all items. A copy of list shall be kept at Manager Engineering concerned office for
planning of exigencies / requirement at some other line station.
Tools and equipment shall be placed on tool boards or in cabinets / lockers according to their types, observing
proper segregation between serviceable and unserviceable items. Whenever a tool is found damaged / defective,
same shall be dispatched to Assistant Manager Stores along with applicable Tag duly filled in for repair /
replacement.
Tools and equipment, under organizational calibration control, must be segregated and kept as per manufacturers’
recommendations with legible stickers / certificates. Prior to each use, maintenance personnel must check the
serviceability and valid calibration. If re-calibration is due, tool must be sent in allocated container, well before due
date, to maintenance base with information to Assistant Manager Store. Recalibrated tool shall be returned by
Stores Keeper with intimation to Assistant Manager.
Special tool / equipment may be arranged at some line station from other maintenance organizations under
special ground / maintenance handling equipment pool agreements. Such tools and equipment shall be included
in the inventory list of particular line station.

L2.2 LINE MAINTENANCE PROCEDURES RELATED TO SERVICING / FUELLING / DE-ICING
L2.2.1 OBJECTIVE
To define Airblue policies regarding different procedures used during line maintenance operation, such as Aircraft
servicing, Aircraft fuelling, and Aircraft deicing.
L2.2.2 GENERAL
Specific maintenance procedures are detailed in MOE 2.24.
L2.2.3 PROCEDURE
L2.2.3.1 Servicing Procedure
Servicing shall be defined as cleaning / lubrication / replenishment of fluids, not involving disassembly. Servicing shall
be performed during scheduled tasks in accordance with Aircraft Maintenance Program (Transit / Daily / Weekly / ‘A’
checks, etc.). Task cards for servicing shall be launched and archived by Technical Records section. Assistant
Manager Technical Record shall ensure update and traceability of the documents (Refer MOE Chapter 2.14).
Servicing can also be carried out during unscheduled tasks. Aircraft Engineer (concerned), in Line Maintenance, is
responsible to fill in engine oil replenishment record in Aircraft Technical Logbook on each arrival of the aircraft.
Appropriate entries in check sheets / Task cards, if raised for particular aircraft, shall also be filled and signed.
Servicing provided to customer aircraft shall be dependent on the nature of contract. However, procedures detailed
by customer / operator shall be applicable in addition to Airblue procedures.
Tools and equipment used for line maintenance and servicing are to be maintained for their continued effective
service and used in a safe and controlled manner with regards to FOD and potential occurrence /incidents /
accidents.
Such equipment includes but is not limited to:

• Personal tools
• Fire protection equipment
• External power carts
• Tow tractors
• Ladders and stands
• Bottles of compressed gases
• Jacks and trolleys
Servicing provided to customer aircraft shall be dependent on the nature of contract. However, procedures detailed
by customer / operator shall be applicable in addition to Airblue procedures.
Sub-contracted ground handling and servicing shall be monitored through Quality Assurance scheduled audit.
L2.2.3.2 Fuelling Procedure
Operation Manual (OM) Part A Para 8.2.2 shall be followed for the Fuelling procedure and Safety Precautions.
a) Refueling
For refueling an aircraft, Aircraft Engineer (concerned), in Line Maintenance, shall comply with the following
instructions:
i. Aircraft should be parked in open area, for any type of refueling. Fuel quantity required for each flight
shall be computed and raised on a ‘Fuel Indent Loading Instructions’ by flight operations.
ii. Aircraft Engineer (concerned), in Line Maintenance, shall receive two copies of Performa from the Shift
Supervisor and raise refueling request to the refueling organization.
iii. Prior to refueling, fuel contamination check of source shall be carried out.
iv. Aircraft Engineer (concerned) shall certify fuel uplift slip raised by the refueling organization in duplicate.
v. One copy of fuel uplift slip and indent Performa, completed by Aircraft Engineer (concerned) shall be
attached with log slip detached from Aircraft Technical Logbook at base or line station. Second copy of

fuel up-lift slip and indent Performa shall be kept in Aircraft Technical Logbook for reference of the
cockpit crew.
b) De-fueling
De-fueling of aircraft shall be restricted to minimum and is done when necessary for any maintenance task or flight
requirement. However, process for de-fueling should be as follows:
i. Aircraft Engineer (concerned), in Line Maintenance, shall ensure that aircraft is parked outside hangar,
shall inform de-fuelling company with written request on fuel requirement slip.
ii. Aircraft should be de-fuelled as per Aircraft Maintenance Manual.
iii. Aircraft Engineer (concerned) shall certify de-fuelling quantity slip raised by refueling company, ensuring
that all precautionz are being observed.
L2.2.3.3 De-Icing
Due to warm weather conditions at local line station, de-icing procedure is not applicable.
However, Manager Engineering / nominated Aircraft Engineer (production) / MCC & out-stations shall ensure that the
de-icing procedures as per IATA standards are clearly mentioned in each contract with Technical Handling Agent at
line station.
Line station audits carried out by Airblue Quality Assurance shall verify procedures followed by contracted
organization with regards to de-Icing of the aircraft.

L2.3 LINE MAINTENANCE CONTROL OF DEFECTS AND REPETITIVE DEFECTS
L2.3.1 OBJECTIVE
The objective of this procedure is to ensure the control of defects and to comply with the requirements of PCAA.
L2.3.2 GENERAL DESCRIPTION
Procedure is applicable on Airblue and customer aircraft. However, for customer aircraft, procedure detailed in MOE 4.2
shall be followed additionally.
Airblue Maintenance shall perform all aircraft maintenance required, including defect rectification and carry out
necessary corrective actions that falls within the scope of Maintenance. Aircraft Technical Logbook shall remain primary
document to record maintenance carried out on the aircraft. Manager Engineering shall perform regular spot checks of
Aircraft Logbook for Airblue Fleet and take immediate corrective measures against any discrepancy found. Aircraft
Technical Logbook shall have a page for ‘Attention to Crew’, inserted in the pocket. Notes on the page shall bear
signature, date and certification authorization number of Certifying Staff. Upon releasing aircraft from the station, Aircraft
Engineer, shall ensure that previous entries for which the action has been taken are crossed out from ‘Attention to Crew’
page. Entry shall remain legible upon such crossing out. Each Logbook page has block on left hand side for reporting
defects, observed during maintenance by Aircraft Engineer concerned and crew-generated reports, logged during flight /
pre-flight observations. Aircraft Technical Logbook shall be used for:
a) Recording aircraft defects and their rectifications

b) Crew liaison
c) Data source for defect analysis (by Airworthiness Management)
Any defect rectification carried out at transit station shall be rechecked by Aircraft Engineer on duty at Karachi, Lahore or
Islamabad maintenance facilities.
L2.3.3 PROCEDURE
L2.3.3.1 Recording of Defects
Defects may be classified as follows:
a) Defect observed during maintenance, entered in Aircraft Technical Logbook

b) Defect observed during check, reported on Defect Rectification Sheet.
Defect, arising during check, shall be recorded by Aircraft Engineer (Aerospace/ Avionics ) on Defect Rectification
Sheet that contains reference of Task card / work package. Serial number of Defect Rectification Sheet shall also be
recorded on Task card to ensure its traceability (Refer MOE 2.13 for details).
L2.3.3.2 Rectification of Defects
When a defect is reported or observed during maintenance task, defect investigation / troubleshooting shall be
performed by Aircraft Engineer (Aerospace/ Avionics) concerned with appropriate certification authorization.
Maintenance data such as AMM, SRM, CMM, etc. shall be referred for all troubleshooting and rectifications. In case,
repair is not possible through solution given in maintenance data, Technical Services Engineer concerned shall be
informed to work out for viable solution, in coordination with Type Certificate holder / Original Equipment
Manufacturer (OEM) and the Competent Authority of aircraft registration (Refer MOE 2.9 for details).
L2.3.3.3 Analysis of Defects
Analysis of Defects shall be carried out by Technical Services Engineer. If there is a delay of more than 15 minutes
beyond scheduled departure time, due to technical / maintenance reasons or major defect and defects that show
recurring cycle (identified as weak area) or unusual characteristics shall be picked up by Technical Services for
critical study and suitable remedial actions. Technical Services Engineer concerned shall also monitor situation
closely until a satisfactory solution is achieved and highlight recurring defects / defects requiring immediate action to
all concerned
Documents used for defect reporting rectification and certification together with routine inspection documents shall be

used for recording, statistical evaluation and information purpose and kept by Technical Records section for further
reference. All Pilot Reported (PIREP) defects and their rectifications should further be recorded by Technical Records
in AIMS, according to each aircraft, ATA chapter, system and sub-system to facilitate critical study and analysis
(Refer MOE 2.21).
All entries on aircraft Technical Logbook shall be made using Ball Point Pen, pressed hard and shall remain legible
even after crossing out. Major defect and defects that show recurring cycle (identified as weak area) or unusual
characteristics shall be picked up by Technical services for critical study and suitable remedial actions. Technical
Services Engineer concerned shall also monitor situation closely until a satisfactory solution is achieved and highlight
recurring defects / defects requiring immediate action to all concerned.
Repetitive defects shall be monitored by Technical Services, first reporting of the defect shall be given repeat status R0, if
the defect reported again then repeat status is R1 and further reporting of the defect will be given R2 and R3 respectively.
R3 is critical and all efforts are to be made for rectifying the defect. Normally an action shall be initiated at repeat status R2,
Technical Services requirement shall be raised for taking corrective action by maintenance. If defect is not rectified the
Aircraft / Engine manufacturer are also intimated and asked to provide further advice. In addition to this, monthly defect
statistics shall be presented by Sr. Manager Airworthiness Management and where PIREP rate exceeds the Alert Limit,
shall notify concerned personnel for remedial action.
Th
Note: If a repeated defect not observed / reported for 10 consecutive days and appear on 11 day it would be
taken as R0
L2.3.3.4 Reporting of Defects
Defects that are considered hazardous to safety and airworthiness must be reported to Technical Services Engineer
concerned. The Competent Authority, Type Certificate holder and customer / operator shall be informed for such
unairworthy condition (Refer MOE 2.18 for details).
L2.3.4 Deferments of Defects Rectification
All defects that are recorded in the technical log by flight crew or by aircraft engineer, discovered during flight or
during aircraft maintenance checks will be rectified except where due to time constraints or spare parts shortages the
rectification may safely be deferred under MEL/CDL and deferred defects procedure conditions.
The dispatch conditions mentioned for MEL item may require an operational or maintenance procedure to ensure an
acceptable level of safety. Where (o) identifies an operational procedure and (m) identifies a maintenance procedure.
Deferred defects shall be listed and clearly mentioned on aircraft maintenance records. List of acceptable deferred
defects shall be placed in aircraft Technical Log folder as per MOE Chapter 2.16
L2.3.4.1 Release of Aircraft from Transit Station with Defect Covered Under MEL
In case, where defect is observed en-route, every possible effort should be made to rectify it. Only, in exceptional
cases, where defect cannot be rectified at line station and does not affect safety of aircraft, it may be “Carried
Forward (C/F)” in Aircraft Technical Logbook for rectification at the base. Carried forward defect shall be entered in
the “MEL AND DEFERRED DEFECTS Performa” in Aircraft Technical Logbook.
L2.3.4.2 Release of Aircraft from Maintenance Base with Deferred Defect
When aircraft lands at maintenance base with a carried forward defect, all possible efforts must be made to rectify the
defects. A defect may be carried forward while aircraft is departing from maintenance base, but within repair intervals
as mentioned in MEL according to its category. Technical Record office shall also enter carried forward defect in
computer database for the information to all concerned through email.

L2.3.4.3 Release of Aircraft from Outstation with Defect Not Covered Under MEL
a- Airblue Aircraft
Under normal circumstances, no such release shall be allowed. However, in extreme emergency conditions, following
procedure must be followed to release aircraft.
If an aircraft, at line station, is required to be released with carried forward defect, not covered under the MEL,
General Manager (QA) must be informed immediately. General Manager (QA) along with General Manager (E&M)
and Chief Pilot shall study the defect and determine impact on safety of aircraft. General Manager (QA) shall then
communicate such situation to the PCAA Airworthiness.
When General Manager (QA) reaches to conclusion that the aircraft can be released for flying to maintenance base,
case shall formally be presented to the PCAA for approval. Aircraft shall be released only after obtaining approval
from the PCAA.
b- Customer Aircraft
In case of customer aircraft, the Competent Authority of operator / customer aircraft registration shall be contacted to
obtain an approval for release. This procedure shall only be followed to retrieve the aircraft back to main base,
ensuring that flight safety is not compromised.
L2.3.5 Cabin Defect Log Procedure
The Cabin Defects Log is part of the Aircraft Technical Log and is used for recording those defects discovered in the
passenger cabin by Cabin Crew during flight. It is the responsibility of the Lead Cabin Crew (LCC) to record all
defects found or experienced during flight.
The attending ground engineer review the Cabin Defect Log of every aircraft at transit or turnaround stop, rectify the
defect and to sign in the relevant column of the defect log.
Cabin defects of a airworthiness nature which cannot be rectified due to lack of time and/or non-availability of spare
parts will be transferred to Aircraft Technical Log and deferred defect must be raised in the Aircraft Technical Log.
Commander accepting the aircraft for flight to ensure that all outstanding and deferred defects are reviewed and that
aircraft cabin defects are either cleared or deferred.

L2.4 LINE PROCEDURES FOR COMPLETION OF TECHNICAL LOG
L2.4.1 OBJECTIVE
To define Airblue policies regarding completion of Technical Logbook, an official document for recording aircraft
defects and their rectification by Line Maintenance personnel.
Operator documents prescribe requirement for logbook and recommends compulsory existence of Aircraft Technical
Logging system to:
1. Detail information about each flight, ensuring continued flight safety

2. Current aircraft Certificate of Release to Service
3. Current maintenance statement giving maintenance status
4. All outstanding deferred defect that affect operation of aircraft
5. Any necessary guidance instructions on maintenance support arrangement
Aircraft Technical Logbook contains following data:
a) Defect and its rectification

b) List and contents of deferred defects under MEL
c) Components removal / installation details
d) Notes for the attention of Crew when required
e) Engine and APU oil filling record
f) Certificate of Maintenance review (as applicable)
g) Aircraft release slip
L2.4.3 HANDLING OF LOGBOOK AND RELEASE TO SERVICE
Each Technical Log page contains three blocks for snags and its rectification space with a provision for two
component change data. There shall be four copies of Technical Log page:
White: Remains in the Technical Log on aircraft until removed at Base Station at completion of pack of 25
sheets. The whole pack shall be used for record.
Yellow: Remove at completion of flight and after recording of necessary data and certifications. Forward to
Base Station.
Blue: Flight Operations copy.
Pink: Remove at every Departure Station before flight and keep as reference. (Line Station Copy)
Flight reported / inspection snags, found during Transit / Turnaround and rectifications, shall be entered in Aircraft
Technical Logbook. For cabin defects, Cabin Logbook shall be used.
Aircraft Engineer concerned, being certifying staff holding appropriate certification authorization, shall issue
Certificate of Release to Service for aircraft. Prior to the release to service, certifying staff must ensure that entries
made since last release to service are closed, details of rectifications are complete in regard to Part number, serial
number, etc. and reference to maintenance data is made where required. Aircraft Engineer is also responsible for
the physical condition of the Technical Logbook folder specified for Airblue Aircraft Technical logbooks.
Certifying staff shall enter details of check performed with appropriate reference to Task cards / Work cards, if
completed during particular check on the release Log slip (Refer MOE 2.16 for details). For rectification of deferred
defects, carried forward items list shall be updated with relevant Log sheet number and certification authorization
number. Items required Duplicate inspection shall be dealt as per MOE 2.24. For completion of Aircraft Technical
Logbook on customer aircraft, MOE 2.16, 4.1 and 4.3 shall be referred. For the Release to Service in the logbook, the
procedures valid for base station are also valid for Line stations.
A copy of the logbook pages will be kept at the line stations for three months. Such Copies will be destroyed at the line
station after the retention period. The Tech log will be retained at the base station for at least 36 months.


L 2.5 LINE PROCEDURE FOR POOLED PARTS AND LOAN PARTS
L2.5.1 PURPOSE
To define Airblue policies regarding management of pooled and loan aircraft components.
L2.5.2 GENERAL
Airblue shall borrow / loan aircraft components at out-stations and base under mutual agreement with other EASA
Part – 145 Approved / Accepted Maintenance Organization. Loaned aircraft component shall be returned within a
period of seven days.
Manager Engineering production & out-stations Technical Handling Agent shall be allowed to arrange pool / loan
aircraft component from an EASA Part – 145 Approved / Accepted Maintenance Organization (Refer MOE 2.2 for
details). Aircraft Engineer concerned accompanying or Technical Handling Agent shall be responsible to follow this
procedure as per contract.
Where aircraft is grounded at out-stations and components are not available with valid EASA FORM 1, it shall be
permissible to install a component without EASA FORM 1, provided a valid Serviceable Tag is available and
component is in acceptable physical condition. Such installed component shall be removed when aircraft returns to
base. (Details refer MOE Chapter 2.16.5)
L2.5.3 PROCEDURE
L2.5.3.1 Handling of Pool / Loan Parts
Information of pool / loan item installation on Airblue aircraft, at out-stations, shall be communicated to MCC & out-
stations via e-mail by Technical Handling Agent / Aircraft Engineer concerned. Process detailed in MOE Chapter 2.19
shall be followed, for return of aircraft component to the ‘OWNER’.
L2.5.3.2 Cannibalization (Robbery)
An aircraft component is referred to as Cannibalized component when removed from an aircraft / aircraft component
as ‘Serviceable’ for fitment on another aircraft / aircraft component without performing any maintenance on said
component. Aircraft component shall only be cannibalized, when ensured that required component is not available
with Stores. Cannibalized aircraft component cannot be installed on customer aircraft. However, such component can
only be accepted from customer for fitment on its own aircraft / aircraft component with authorized released certificate
(EASA Form 1, FAA Form 8130-3 or TCCA Form one ) issued by customer.
Cannibalized aircraft component shall only be installed after ensuring the compatibility through maintenance data. For
Cannibalization of an aircraft component / sub-assembly, following may be different cases:
a) Cannibalized from Aircraft
Aircraft Engineer (concerned) production shall generate ‘Cannibalization Form’ and place a copy to donor aircraft
record. Another copy of the form shall be sent to Manager Engineering Production for validation of such
cannibalization and further action. Aircraft Engineer, performing cannibalization, must attach ‘Cannibalization Tag’ to
cannibalized item or close to location and shall make entries in Aircraft Technical Logbook of both aircraft.
Serviceable Tag shall be issued in accordance with MOE 2.16.3
b) Cannibalized of LRU Sub-assembly from Stores
In case, where it is imperative to remove aircraft component / sub-assembly (LRU) from another component (NHA –
Next Higher Assembly) in Stores, Stores Keeper shall attach ‘Cannibalization Form’ and received Form with
Serviceable Tag of donor assembly. Such donor component shall be sent for restoration of component serviceability
by Stores Keeper along with all documents / tags.

c) Cannibalization at Out – Station
Before releasing an aircraft at out-station, on which cannibalized aircraft component has been installed, Technical
Handling Agent / Aircraft Engineer (concerned) shall send information of cannibalized aircraft component including
serial numbers to Manager Engineering and MCC with a copy to Assistant Manager Stores and Fleet Management
for further action. (Refer MOE Chapter 2.19.2.4 for details).
L2.5.4 LRU Tracking Procedure (Alternate Process)
Assistant Manager Technical Record shall maintain cannibalization record along with the cannibalization form.
Aircraft Engineer (production) concerned shall record cannibalization need in Cannibalization form, Cannibalized
component details shall be entered in the Identification Tag. Cannibalized component details shall be recorded with
the ‘Serviceable Tag’, whereas defective component details shall be recorded with ‘Unserviceable Tag’. Defective
component with Unserviceable Tag and Identification Tag shall be returned to Assistant Manager Store for further
processing.

L2.6 LINE PROCEDURE FOR RETURN OF DEFECTIVE PARTS REMOVED FROM AIRCRAFT
L2.6.1 OBJECTIVE
To define Airblue policies regarding return of defective aircraft components, removed from an aircraft, during line
maintenance activities.
Defective parts removed at a line stations will be forwarded to base at the earliest.
The defective component must be cleaned, blanked and placed in a container to prevent damage to the item
The unserviceable component/part will be returned to Stores with unserviceable tag attached with all
necessary information.
The line maintenance personnel is required to give details in the tech log sheet about:
o Defect or discrepancy found, with failure codes on BITE/LRU
o Any information that might help in trouble shooting the cause of the defect.
A copy of the installed component’s/part’s release certificate must be attached to the unserviceable tag.
MCC must be informed if a loaned part is used.
The Manager Engineering or Aircraft Engineer production must inform MCC at the earliest once a
component/part has been replaced at a line station.
The release to service certificate (EASA Form One or FAA 8130-3 or TCCA Form one) of the installed
component/part must be kept on file at the line station for at least one week and then sent to base to be
forwarded to Technical Records.
Procedure for returning defective aircraft component, removed from aircraft, shall be the same as stated in
MOE Chapter 2.19. All defective parts removed from aircraft should be dispatched to following address:
Assistant Manager Stores

Airblue Engineering Complex
Airside Bay 70 / 71
JIAP, Karachi, Pakistan.

L2.7 LINE PROCEDURE FOR CONTROL OF CRITICAL TASKS
L2.7.1 OBJECTIVE
To define Airblue policies regarding control of the critical tasks during line maintenance activities.
L2.7.2 GENERAL
MOE 2.23 states requirements regarding control of critical tasks. During line maintenance, maintenance personnel in
the Organization shall follow same procedure. Routine task documentation is prepared to identify those tasks, which
may have a critical effect on safety and should clearly identify the individual stages of such tasks.

Quality System Procedures
PART THREE
CONTENTS LIST
3.1 Quality Audit of Organization Procedures
3.2 Quality Audit of Aircraft
3.3 Quality Audit Remedial Action Procedure
3.4 Certifying Staff and Support Staff Qualifications and Training procedures
3.5 Certifying Staff Qualification Records
3.6 Quality Audit Personnel
3.7 Qualifying Inspectors
3.8 Qualifying Mechanics
3.9 Aircraft or Aircraft Component Maintenance Tasks Exemption

Process Control
3.10 Concession Control for Deviation from Organization’s Procedures
3.11 Qualification Procedure for Specialized Activities Such as NDT, Welding Etc.
3.12 Control of Manufacturer’s and other Maintenance Working Teams
3.13 Human Factors Training Procedure
3.14 Competence Assessment of Personnel

3.1 QUALITY AUDIT OF ORGANIZATION PROCEDURES
3.1.1 PURPOSE
To define Airblue policies for monitoring compliance with the PCAA ANO 145 regulations and organizational
procedures through independent quality audits, being performed internally in the Organization.
3.1.2 GENERAL
a) Quality Assurance is to monitor compliance with and adequacy of, all procedures as described in the exposition, to
ensure good maintenance practices, airworthy aircraft and components, and to ensure compliance with ANO145
maintenance system requirements.
b) To establish a system of audit reporting which allows findings regarding noncompliance as part of a feedback
system, to the person(s) specified in Part 1 of this exposition and ultimately to the accountable manager, to ensure
corrective action as necessary.
3.1.3 Quality Audit System

To ensure continued compliance of regulatory requirements, quality audits shall be performed according to approved
audit plan, covering all areas of Organization. Audits process shall include:
a) Identification of scope of the audit;
b) Planning and preparation;
c) Gathering and recording evidence; and
d) Analysis of the evidence.
Techniques which contribute to an effective audit are:

a) Interviews and discussions with personnel;
b) A review of published documents;
c) The examination of an adequate sample of records;
d) The witnessing of the activities which make up the operation; and
e) The preservation of documents and the recording of observations.
Quality Assurance department shall operate Planned Audit Program and Quality Assurance Surveillance. Quality
audit is carried out by the independent and qualified auditors to the following types:
1. Scheduled (Planned) Quality Audit

To be carried out in accordance to the approved Airblue audit plan/schedule. Scheduled audit has been established
to emphasize continuous surveillance on all company (maintenance and operations) activities.
2. Special Purpose (unscheduled) Quality Audit

In the event that trends are identified in the conduct of monitoring activities, which suggest a systemic deficiency, the
Manager Engineering Quality Assurance will convene a Special Purpose Quality Audit. Such audit will employ
standard audit techniques and procedures and will be generally unannounced. Special Purpose Audits may be based
upon the following:
a) PCAA concerns;
b) Accountable Manager directives;
c) Trends identified through Quality or Flight Safety trend monitoring activities;
d) Industry Identified trends.
3. Follow-up Audit
Follow-up Audits will generally be announced and are designed to:
a) Ensure corrective action commitments are met; and
b) Verify that corrective action has eliminated the root cause of the reported concern or finding.
3.1.4 Quality Audit Scheduling

Airblue’s annual audit schedule will be established and continuously reviewed by General Manager Quality
Assurance. Engineering & Maintenance functional areas and product identified for audit will be scheduled at least
once annually. Previous year’s findings and experience will be taken in consideration for Audit Plan preparation.
During the last month of each calendar year, the schedule will be prepared for the upcoming year.
Audit plan shall contain scheduled audits covering scope of Approval on sample basis in following areas:
i. Organizational procedures on scheduled basis
ii. Aircraft / aircraft components covering each product line once every 12 months.
iii. In case, aircraft maintenance is performed round-the-clock (three-shifts pattern), at least 25% of audits shall
be carried out during evening / night shifts.

The schedule should be flexible, and allow unscheduled audits when trends are identified. Follow-Up audits should be
scheduled when necessary to verify that corrective action was carried out and that it was effective.
General Manager Quality Assurance may increase or decrease the frequency of audits at his discretion, according to
the results obtained. When necessary, General Manager Quality Assurance can reschedule audits; introduce new
audits in the annual audit plan or schedule audits before planned date.
The following are typical factors that will be considered in developing a comprehensive audit schedule:
a) The nature of the function to be examined with respect to potential impacts on safety.
b) Concerns or findings highlighted in previous audit reports.
c) Findings of any inspections conducted by regulatory agencies or other outside organizations.
d) Industry identified trends or problems areas.
e) Need to verify the implementation and effect of corrective actions for previously identified programs.
The frequency and the type of audit are based on an analysis of reports and historical performance including
reliability information and/or a review of previous audit results and corrective actions as described in various
documents.
3.1.5 Audit Procedure
3.1.5.1 Audit planning
General Manager Quality Assurance will initiate Quality Audit Plan with the following consideration:
a) Type of audit (internal/external, subcontractor).
b) Scheduled period.
c) Determine QA auditors.
Each Audit will be carried out with reference to an Audit Checklist, which is not necessarily a complete list of items to
be considered, but serves as a reference. The nominated QA auditor should prepare the following at least one week
before the date of the planned audit:
a) Notification will be given to the relevant department or section in-charge with the time and date of the audit.
b) Discuss with General Manager Quality Assurance for any additional points or matters, which are considered by the
previous audit(s) for the same area.
c) Obtain information which will assist in performing the audit such as Lists, revision status and procedure sheets, etc.
3.1.5.2 Audit Execution

The QA auditor should discuss and agree in advance the plan of audit with auditee. The auditor will raise a factual
report in the Quality Audit Report stating:
a) Audit Report number
b) Title
c) Type and area of audit;
d) QA auditor; auditor’s names
e) Audit date, Compliance Target Date
f) Audit findings
All entries in the audit report must be completed by the QA Auditor within maximum three days from the date the audit
is carried out. The findings fixed during the audit should be discussed in advance and approved by the Manager
Engineering Quality Assurance and then sent the Quality finding report to the auditee (most senior positions) through
email with the copy to General Manager Quality Assurance.
QA auditor is responsible for final check and assures all the boxes in the Finding (Corrective Action/Root cause
analysis /Preventive Action) sheet contain required data. When the QA auditor is satisfied with the Corrective Action
/Preventive Action action taken by the auditee, he will fill in the Follow Up section in the Corrective Action /Preventive
Action taken and will close the finding.
A message will be send through email to the auditee and General Manager Quality Assurance confirming Non-
Conformance has been closed.

3.1.5.3 Levels of Non-Conformity

The findings are classified into three levels:
Level 1 Finding
A level 1 finding being the most serious level of finding shall be defined as “any significant Non-Conformance
with AIRBLUE quality system requirements, which lowers the safety standard and hazards seriously the flight
safety.
Level 2 Finding
A level 2 finding shall be defined as any Non-Conformance with AIRBLUE quality system requirements,
which could lower the safety standard and possibly hazard the flight safety.
Level 3 Observation
A level 3 discrepancy which is the least serious level shall be defined as “the observation of an opportunity
for improvement of a procedure, process or practice”.
After receipt of notification of findings, the responsible audit area manager shall define a corrective action plan and
demonstrate corrective action to the satisfaction of the QA auditor within an agreed period.
3.1.5.4 Recording
Accurate, complete, and readily accessible records documenting the results of the Quality Assurance Program shall
be maintained.
Records are essential data to enable Airblue to analyze and determine the root causes of Non-Conformity, so that
areas of non-compliance can be identified and addressed.
The following records should be retained for a period of 03 years:
a) Audit Schedules
b) Quality inspection and Audit reports
c) Responses to findings
d) Corrective action reports
e) Follow-up and closure reports and
f) Management Evaluation reports.
All above mentioned records will be kept in the Quality Assurance system. A back up for the Quality Assurance Audit
record is provided by IT department on the company’s server.
3.1.5.5 Reporting
Quality Audit Findings and Reports will be generated by the Quality Assurance Auditor and distributed to relevant
personnel. Reports and statistics shall be developed by QA auditor and will be used for feed-back system, audit
schedule preparation and other purposes.
For details of corrective action deadlines, refer MOE Chapter 3.3.
3.1.6 Audit Program for the Annual Review of Maintenance Procedures

During annual review of the audits, the auditor checklist is reviewed annually to ensure alignment with the
organizational procedures and other requirements, If required then MOE and associated procedure will be amended
accordingly.
3.1.7 Audit of contracted organizations / Subcontractors / Suppliers
Contracted organizations /Subcontractors /suppliers are required to be evaluated and approved by Quality Assurance
prior to implementation of the contract agreement. To ensure contracted organizations /Subcontractors/supplier’s
compliance with published, policies and procedures to meet the regulatory requirements.
The department involved in selecting the service provider shall advise the General Manager Quality Assurance of the
selected aircraft/ aircraft component maintenance/ service provider. The General Manager Quality Assurance shall
confirm its acceptance and approval prior to execution of the contract or use of the subcontractor for aircraft related
services. A list of approved/active aircraft maintenance services /aircraft parts supplier acquired through contract
agreements shall be maintained by the Quality Assurance.
Notes:
- For supplier where a maintenance function will be contracted, PCAA shall be notified prior to granting such
approval.
- Technical Handling agencies / Repair agencies approval must be obtained from PCAA, prior to final approval.

The assigned Auditor is responsible to ensure that the audit is conducted within the designated period. Approximately
15 days in advance, the Auditor will contact the Vendor/ service provider and arrange a mutually convenient date for
the audit. Special arrangements can be made in cases where need for the audit is immediate. The auditor will then
prepare the checklist and make the necessary travel arrangements.
The audit will be conducted and recorded in the same manner as an internal audit, with the Vendor being notified of
any findings. The General Manager Quality Assurance or his designee will forward an audit report via a notification
memo/letter based on the physical checklist to the Vendor/ service provider and where applicable, expect a
Corrective / Preventive Action or Plan to be provided within the time frames defined.
Follow-up visits to a Vendor after an initial audit will only be made when considered necessary, taking into account
the type and level of findings. Otherwise, the implementation of the Corrective Action Plan will be checked at the next
scheduled audit of the same Vendor.
3.1.8 Quality Investigation

When the General Manager Quality Assurance is made aware of a circumstance of Non-Compliance, an investigation
will be convened to investigate the circumstance of such non-compliance. The General Manager Quality Assurance
will assign the person to lead the investigation.
Quality Inspection or Quality Audit procedures may be used as appropriate at the discretion of the General Manager
Quality Assurance. Any findings raised will be subject to normal corrective action procedures.
When deviation is noted on a Line of product, one time inspection shall be scheduled on the similar system on other
aircraft / Aircraft component.

3.2 QUALITY AUDIT OF AIRCRAFT AND/OR COMPONENTS.
3.2.1 OBJECTIVE
To define Airblue policies regarding Quality Audits of aircraft and aircraft components in the Organization.
3.2.2 GENERAL
3.2.2.1 Quality Audit
Aircraft / aircraft components Quality Audit shall be focused on verifying compliance of organizational procedures,
competence of maintenance personnel, availability / use of appropriate maintenance data / tooling and completion of
maintenance records. Audit process shall be same as for Organization audit procedures as described in MOE
Chapter 3.1 and shall not require any subcontracted resources.
3.2.2.2 Aircraft Quality Audits
Manager Engineering Quality Assurance shall develop annual product audit plan. Such plan shall encompass Quality
Audits of each aircraft covered in organization’s approved scope of work for each maintenance check being
performed in the organization. Quality Audits of aircraft shall cover following areas along with sample based
verification of maintenance carried out on aircraft during a particular check:
a. Aircraft cabin for emergency equipment, adequate appearance and satisfactory operation of emergency
systems
b. Aircraft exterior for condition of airframe / engines / APU and evident leakages (hydraulic, fuel, water, etc)
c. Aircraft cockpit for emergency equipment availability, condition and labeling
d. Availability of aircraft documents, related to maintenance activities
e. Sufficiency of procedures resulting in good maintenance practices
f. Availability and use of appropriate maintenance data
g. Availability and use of recommended / approved tools and equipment
h. Completion of maintenance records in an effective and timely manner
i. Assessment for competence of personnel involved in maintenance activities
j. Awareness of human factors, performance and limitations in aircraft maintenance
Each aircraft maintained by Airblue Engineering & Maintenance shall be audited by every six month.
3.2.2.3 Aircraft Component Quality Audits
Quality Audit plan shall define schedule of audits for aircraft components as per organization’s approved scope of
work as defined in this manual. Quality Audits of aircraft components shall cover following areas alongwith sample
based verification of maintenance carried out on specific component during particular scheduled / un-scheduled
maintenance:
a. Aircraft component’s physical condition

b. Condition / serviceability status of work bench / work area
c. Sufficiency of procedures resulting in good maintenance practices
d. Availability and use of appropriate maintenance data
e. Availability and use of recommended / approved tools and equipment
f. Completion of maintenance records in an effective and timely manner
g. Assessment for competence of personnel involved in maintenance activities
h. Understanding of human factors, performance and limitations in aircraft component maintenance
3.2.2.4 Unscheduled Aircraft and Aircraft Component Audits
Unscheduled aircraft and aircraft component audits may also be performed on the basis of significant findings of
previous product / procedure audits, parameters such as high delay rate, more reworks, premature component
removals, incidents / accidents and requirements from the Competent Authority / Accountable Manager. During
verifications against corrective actions, Aircraft Engineer (Quality Audit) may perform an unscheduled product audits.
Non-Compliance Report shall be raised against a finding during unscheduled audit. Audit process shall be same as
for scheduled audit but shall not require the opening / closing meeting processes.

For details of corrective action deadlines, refer MOE Chapter 3.3.
3.2.2.5 Recording
Audit documents record comprising of notification, audit checklists, audit reports and audit program shall be
maintained and kept at secure location. Scheduled and unscheduled audit records of Aircraft and Aircraft components
are essential data to enable Airblue to analyze and determine the root causes of Non-Conformity, so that areas of
non-compliance can be identified and addressed.
Records of product audits (scheduled / unscheduled) shall be secured and archived in hard copies for a period of at
least three years after closure of particular audit.

3.3 QUALITY AUDIT CORRECTIVE ACTION PROCEDURE
3.3.1 PURPOSE
To define Airblue policies regarding corrective (remedial) action against non-compliances generated during internal
Quality Audit, root cause analysis and Management Reviews.
3.3.2 Corrective Actions

Sr. Manager or Manager Engineering concerned, being Auditee, shall be responsible to propose and implement
corrective action against each finding. Where required resources are beyond authority of Sr. Manager or Manager
Engineering concerned, level shall be raised to General Manager (Engineering & Maintenance).
Proposed corrective action plan shall define actions to eliminate non-compliance and prevention of recurrence.
Corrective action plan against Level 1 findings must be submitted to Quality Auditor within Twenty-four (24) hours.
However, corrective action plans against Level 2 findings shall be submitted within Seven (07) working days.
In case of any Level 1 finding, maintenance activity shall be stopped and shall only be resumed once satisfactory
corrective action has been taken. Non-compliance closure time limit for Level 1 and Level 2 findings shall not
exceed seven (07) and sixty (60) calendar days, respectively.
Extension in closure time limit shall only be allowed in extreme / justified cases. Request for such extension shall be
submitted by Auditee, to General Manager Quality Assurance after getting consent from the office of General
Manager Engineering & Maintenance.
Quality Auditor shall only accept the proposed corrective action when satisfied that such corrective action shall
result in removal of root cause of finding and target closure date for finding, specified in the Quality Audit Report is
being followed. Quality Auditor may ask for further details of corrective action(s) or samples of documents referred in
the corrective action(s) from auditee, before acceptance.
In case of any Level 1 finding, Quality Auditor shall process acceptance of submitted corrective action plan within
two (02) days. Whereas, for Level 2 finding, processing time for acceptance shall be four (04) days after receipt of
corrective action plan. A copy of accepted Quality Audit Report shall be sent to the concerned auditee for record and
follow-up accordingly.
In case of non-acceptance of corrective action plan, the concerned auditee will informed to take appropriate
corrective action as per the recommended procedure within 7 days.
3.3.3 Root Cause Analysis

A root cause analysis assessment and subsequent implementation of corrections (if applicable) shall be performed
by the responsible manager if the finding is level 1 or level 2. The root cause analysis assessment should consider
the following points:
• Could the same finding be found in other areas?
• Has the finding occurred before?
• Is the finding due to a lack of training?
• Is the finding due to lack of resources such as manpower, tools, equipments, materials, facilities?
• Are procedures not followed because they are not adequately described?
• Is the finding caused by absence of procedures?
• Is the person assigned to the function not qualified to perform the task?
Root cause analysis for level 3 findings is not mandatory however Auditee has to submit the corrective action to the
finding within Seven (07) working days for records of Quality Audit.
3.3.4 Follow Up Audit

It is the responsibility of the Quality Assurance to conduct a follow up audit to establish the following:
• Agreed corrective action has been carried out.
• The action taken re-establishes the required standard.
• The root cause analysis proposed changes are implemented (if applicable).
The subject audit shall be performed on or after the agreed completion date. Where the findings of the Follow Up
Audit does not meet the above criteria, the finding report will remain open and one of the following courses of action
shall be implemented:
• A revised “agreed completion date” to be established, or
• The latter is referred to General Manager Quality Assurance for resolution.
• Rectification is not completed within established period,

All rectification for the audit findings need to be completed on time. In the event that the process owner does not
respond to the finding on time (within 7 days), email will be sent as a reminder by the Auditor to the process owner
with a copy to the General Manager Engineering & Maintenance requesting the response within 5 days.
In the event that the process owner does not respond with in 5 days, a second reminder will be sent to the process
owner with a copy to the General Manager Engineering & Maintenance requesting the response within 3 days.
In the event that the process owner still does not respond, then a email will be sent to the General Manager
Engineering & Maintenance to inform him about the situation with a copy to the Accountable Manager.
In the rare cases where no response is received, then the matter will be referred to the Accountable Manager for his
intervention.
During verification process, different scenario may arise, which are as follows:
a) Successful Verification
Quality Auditor shall remind the Auditee, regarding verification visit, one day in advance to avoid any confusion.
During verification, Quality Auditor shall observe / obtain evidences to verify that intent of corrective action
implementation / progress leads to removal of root cause and closure of non-compliance. When verified, Auditee
shall be informed of obligation for follow-up of corrective action to avoid any recurrence. Quality Auditor shall record
verification comments in the “Quality Audit Report form”. Such verification / closure shall be reflected in forthcoming
‘Internal Quality Audit Report’, circulated to management personnel by Manager Engineering (QA) Audit on monthly
basis.
b) Unsuccessful Verification
Corrective action verification attempt shall be considered as failure, whenever any of the following situations arises:
i. Upon contact (either telephonic, in person or through e-mail), the Auditee makes request for postponement
or rescheduling of such verification.
ii. Verification visit performed and sufficient evidence was not observed / obtained to satisfy the intent of
corrective action implementation / progress.
In such cases, Quality Auditor shall discuss next verification plan with the Auditee and record new date and
comments in the “Quality Audit Report AB/ QA/ 01”. An e-mail shall be sent to Auditee with copy to the divisional
head (concerned) and Manager Engineering (QA), clearly stating reasons for such failure and next verification plan,
where agreed by both parties not exceeding 30 days.
Failure of three consecutive verification attempts shall require Quality Auditor to record comments regarding failures
in the “Quality Audit Report” and inform Manager Engineering (QA). Such attempts shall be reflected in forthcoming
‘Internal Quality Audit Report’, circulated to management personnel by Manager Engineering (QA) on monthly basis.
Sr. Manager (concerned) shall then be responsible to ensure implementation of appropriate corrective action,
providing target closure date that shall automatically be considered as next corrective action verification date.
c) Rescheduling of Verification
There may be a situation where corrective action verification visit could not be performed due to any of the following
reasons:
i. Quality auditor is proceeding on leave / training or engaged in another audit / assignment
ii. Auditee requests change in date of verification visit well before actual schedule
iii. Specific scenario, required for verification, is not available during schedule
Where the response and the result of the all corrective Action / preventive action are found to be satisfactory, the
audit shall be closed.
All Quality Assurance audit record shall be maintained in the Data base and shall be update after every audit. Due
date shall be highlighted (in red color) 2 week prior the scheduled date by the database system. Coordinator Quality
Assurance shall monitor the due dates being highlighted in red and inform the concerned auditor for follow up.
3.3.5 Finding Report Record

All system records pertaining to audit findings/corrective actions shall be retained at least for 03 years after the date
of corrective action clearance.

3.3.6 Management Reviews
Management Review Meetings shall be held annually under the chair of Accountable Manager. The GMQA is
responsible for planning and preparation of the management review meeting.
The nominated Post-Holders, sectional Managers and General Manager Quality Assurance shall attend and perform
a management evaluation.
A management evaluation is a comprehensive, systematic, documented review by the management of the quality
system, operational policies and procedures to take the necessary decisions to improve it. A management
evaluation identifies and corrects trends, and prevents, where possible, future nonconformities.
The items below shall be considered in each Management Evaluation meeting:
a) Decisions taken and tasks allocated at the previous Management meetings shall be reviewed for relevancy and
effectiveness.
b) The results of quality inspections, audits and feedback;
c) The overall effectiveness of the management organization in achieving stated objectives;
d) Feedback from the regulatory authorities.
Management Review proceedings shall be recorded and minutes of the meeting shall be distributed to participants by
General Manager Quality Assurance. Conclusions and recommendations for the action ‘to be taken by’ shall be
mentioned in the report and delivered in writing to the responsible managers for action with deadlines defined. The
responsible manager shall be an individual who has the authority to resolve issues and to take action.

3.4 CERTIFYING STAFF AND CATEGORY B1 AND B2 SUPPORT STAFF QUALIFICATION AND TRAINING
PROCEDURES
3.4.1 OBJECTIVE
To define, Airblue policies regarding trainings and qualifications of certifying staff. This procedure also defines
issuance, revalidation, extension and withdrawal of the certification authorizations for certifying staff in relation to the
PCAA ANO-145 Approval.
3.4.2 GENERAL PROCEDURE OF TRAINING AND QUALIFICATION FOR CERTIFYING STAFF
3.4.2.1 Basic and Type Trainings
Trainings for all personnel in the Organisation shall be arranged in accordance with annual training plan, approved by
General Manager Engineering & Maintenance. General Manager Engineering & Maintenance shall disseminate
information for inputs from different sections for development of annual training plan.
Trainings shall be subcontracted to PCAA approved Training Organization.
Courses are based on the ICAO Annexure-1 and maintenance data from Original Equipment Manufacturer (OEM).
Basic courses in applicable categories are approved by PCAA. Type courses, for aircraft maintenance, are approved
by PCAA /EASA in the category of aircraft maintenance engineer license type ratings.
3.4.2.2 Qualifications Requirements of Aircraft Certifying Staff

Upon successful completion of approved basic course in applicable category from PCAA Approved Training Centre
and obtaining relevant practical maintenance experience on aircraft, in accordance with ANO-066 requirement,
maintenance staff shall be eligible to apply for basic license.
After acquiring basic license in applicable category and successful completion of approved type course shall enable
maintenance staff to apply for Aircraft Maintenance Engineer’s License (AML) examination. Qualifications shall be
Aircraft Maintenance Engineer’s License (AML) issued by the PCAA. Such qualification shall be prerequisite for
promotion of maintenance staff to cadre of A/E in Airblue Engineering & Maintenance.
Aircraft Maintenance Engineer’s (AML) License is valid for a period of Two (02) years and shall be renewed by the
PCAA. Application for renewal of Aircraft Maintenance License (AML) along with original license shall be submitted to
coordinator to General Manager (QA) for verification and onward submission to the PCAA. Renewal application for
License shall be received One (01) month in advance from date of expiry of particular License.
3.4.2.3 Qualifications Requirements of Aircraft Components

Authorization shall be issued by General Manager Quality Assurance for aircraft components in shops. Maintenance
personnel, involved in aircraft component maintenance, shall be provided complete applicable trainings and
substantial hands-on experience for particular Authorisation. Sr. Manager Maintenance shall administer provisioning
of all trainings and mandatory practical experience in relevant category to maintenance personnel. Application for
issuance of Authorisation shall be submitted with documentary evidence along with Experience Record.
For component maintenance, specific shop courses may be developed on following criteria:
• Component System course, extracted from aircraft type course
• Shop course, developed from applicable maintenance data
Component shop course shall be developed by Airblue Engineering & Maintenance and approved by PCAA.
Approved shop course (component level maintenance) shall be conducted by Airblue Engineering & Maintenance or
as approved by PCAA.
Human Factors, Aviation Legislation and organisational Procedures trainings shall be imparted to prospective
certifying staff involved in aircraft / aircraft component maintenance.
3.4.2.4 Experience Record

‘Experience Record book’ introduced by the PCAA shall be used by maintenance personnel, working on aircraft /
aircraft component, to endorse work experience. This conforms to requirement for proper experience verification by
Quality Assurance Auditor from the aircraft work sheets. Such relevant experience of at least six months shall also be
submitted for initial issue of certification authorization. ‘Certifying Staff Experience Record Book’ shall be used by
certifying staff to establish concurrency of relevant experience on scope of certification authorization and must be
submitted at renewal / extension / revalidation in original along with a copy for the verification purposes.

3.4.3 Certification Authorization (ANO 145.A.35 (g))
3.4.3 .1 Issuance of Certification Authorization
In the Organization, acquiring Aircraft Maintenance Engineer’s (AME) License alone, does not authorize maintenance
personnel for certification, unless issued with a certification authorization by General Manager (Quality Assurance).
Following criteria will be followed, for the issuance of Certification Authorization:
1- Manager Engineering (Production) shall raise the request for certification authorization to maintenance
personnel along with Initial / continuation training certificates (MOE Chapter 1.7.2.3).
2- It shall be ensured that nominee has five (05) years maintenance experience and is involved in at least six
months of actual relevant aircraft / aircraft component maintenance experience in last consecutive two years
on required scope of certification authorization.
3- Experience shall be verified by Quality Assurance through ‘Experience Record Book’ being maintained by
maintenance personnel.
4- Request for certification authorization shall include the particulars of maintenance staff and clearly stating the
scope / limitations (if any).
After verification, General Manager Quality Assurance may form an assessment board. Assessment board shall
consist of representatives from Quality Assurance, Line Maintenance and PCAA (prior information shall be given to
PCAA field office for nomination). Details of assessment board will be recorded on assessment form.
On the recommendation of board members, General Manager Quality Assurance shall issue authorization.
For candidate, who could not qualify such verification / assessment at any stage, Manager Engineering Quality
Assurance shall immediately inform to the Initiator with appropriate remarks / findings, keeping a copy for records.
General Manager Quality Assurance shall issue certification authorization, defining the scope / limitations of
authorization (if any). Upon issuance of certification authorization, original ‘Assessment Form’ with appropriate
remarks, shall be archived by Engineering Coordinator to General Manager Quality Assurance in individual’s record
file. A copy of certification authorization shall be recorded in certifying staff record file (Refer MOE Chapter 3.5 for
details).
Following information shall be given on each individual authorization:
• Name of the certifying staff (with particulars )
• Category & Scope of authorization (including Aircraft type with fitted Engine)
• Limitations of Approval (Details if any)
• Authorization Number with the validity
• PCAA license (Scope, Date of issuance and Expiry)
For the approved scope of work Airblue personnel may be authorized by the organization in the following categories:
1. A category A, Aircraft Maintenance Engineer license permits the holder to issue certificates of release to service
(CRS) following minor scheduled line maintenance and simple defect rectification within the limits of tasks specifically
endorsed on the authorisation. The certification privileges shall be restricted to work that the license holder has
personally performed in a maintenance organisation approved by PCAA.
2. A category B1, Aircraft Maintenance Engineer licence shall permit the holder to issue certificates of release to
service following maintenance, including aircraft structure, powerplant and mechanical and electrical systems.
Replacement of avionic line replaceable units, requiring simple tests to prove their serviceability, shall also be
included in the privileges. Category B1 shall automatically include the appropriate ‘A’ subcategory.
3. A category B2, Aircraft Maintenance Engineer licence shall permit the holder to issue CRS following maintenance
on avionic and electrical systems.
NOTE: Since Airblue PCAA ANO145 Approval does not contain approval for Base Maintenance activities, Supporting Staff
is not required.
Certifying staff shall also be issued with authorization stamp bearing the certification authorization number. It is the
prime responsibility of stamp holder to make all possible efforts for security against any loss or misuse of such stamp.
Certifying staff, upon query, shall present certification authorization to the Competent Authority within 24 hours.
Validity of certification authorization, issued to individual, shall be clearly mentioned on the authorization. In general,
certification authorization shall be issued for a period of two (02) years to all certifying staff. In order to rationalize
revalidation process, authorizations for certifying staff shall be linked with the expiry of PCAA Aircraft Maintenance
Engineer License.

3.4.3.2 Revalidation of Certification Authorization
Revalidation of certification authorization shall be performed every two years from date of issue, unless otherwise
mentioned on authorization. Revalidation request shall be initiated by Manager Engineering (production), provided
following requirements have been fulfilled during last two-year period:
a) Certifying staff (concerned) has been involved in utilizing relevant authorization for a period of at least six
months, covering entire scope of issued authorization and fulfilling other applicable requirement as per
ANO 145.A.35 (g).
b) No significant discrepancy is reported against the individual.
Revalidation of certification authorization shall be processed in a similar manner to that of initial issue and shall be
limited to previous scope of the authorization.
3.4.3.3 Extension in Scope of Certification Authorization
Extension in the scope of certification authorization shall be requested by Sr. Manager Maintenance, for certifying
staff enhancing technical qualification and fulfilling other applicable requirement as per ANO 145.A.35 (g).
Request for extension, providing particulars of certifying staff and scope / limitations (if any), shall be submitted to
General Manager Quality Assurance. Manager Engineering Quality Assurance shall assess certifying staff against
new scope of authorization and forward the completed case to General Manager (Quality Assurance).
General Manager (Quality Assurance) shall issue a revised certification authorization to certifying staff, defining total
scope / limitations (if any).
Table: Summarized Requirements for Certification Authorization [Ref: ANO 145.A.35 (g)]
Certification Authorization
S/N Requirements Initial Extension Revalidation
Company Procedure Training (Aviation
1 Legislation, MOE/EMPM) √ √
2 Human Factor √ √
3 FTS √ √
4 EWIS √ √
Relevant technology updates (aircraft /
5 aircraft components) √ √ √
Five years of maintenance experience
6 (Tech log Book Verification required by QA) √
At least six months of actual relevant aircraft /
aircraft component maintenance experience in
7 last consecutive two years √ √ √
At least six months of actual relevant aircraft /
aircraft component certifying experience in
8 last consecutive two years √
Hold relevant Type Rated PCAA Aircraft
9 Maintenance Engineer's License √ √ √
10 Aircraft systems/ Type course √ √

3.4.3.4 Limitation, Suspension and Revocation of Certification Authorization
Whenever any condition for revalidation of certification authorization is not met, or for any reason, on rationale after
due investigation, such authorization can be limited / suspended / revoked by the General Manager (Quality
Assurance).
Any of the following conditions may lead to limitation / suspension / revocation of certification authorization:
a) If Aircraft Maintenance Engineer licence has been suspended/ revoked.

b) Certification has been performed for an aircraft / aircraft component beyond the scope / limitation of
authorisation.
c) Upon exclusion of an aircraft type from scope of work MOE Chapter 1.9, approved by the PCAA.
Certification Authorisation bearing authorisation scope for only the type being excluded should be
revoked.
d) Continuation training has not been provided to the Certifying Staff during last two consecutive years.
e) Certifying Staff has not been found utilizing the issued authorisation for at least six months in the last two
consecutive years. Failing in competence assessment may also be a reason.
In any of above cases, General Manager (Quality Assurance) shall decide for limitation / suspension / revocation.
Manager Engineering (Quality Assurance) shall notify for decision to concerned individual, through General Manager
(production) concerned. A copy of this notification shall be placed in individual’s record file.
In case of limitation, revised certification authorisation shall be issued, upon return of previous one. If certification
authorisation is suspended / revoked, certifying staff must return issued authorisation to General Manager (Quality
Assurance) for amendment of certifying staff record.
Re-issuance of suspended / revoked authorisation shall be processed in a similar manner as for the initial issuance of
certification authorisation.
Certifying staff resigning from service or leaving Organization, certification authorisation shall be revoked. Upon such
withdrawal, certifying staff shall be asked to return the issued certification authorisation along with the authorisation
stamp for clearance from General Manager (Quality Assurance).
Upon transfer to any other section / station, certification authorisation may be revoked. Revised authorisation may be
issued to certifying staff (concerned), if required. General Manager Engineering shall inform General Manager
(Quality Assurance) for transfer, promotion, resignation, retirement, etc. of certifying staff at the earliest but not later
than three working days.
Manager (Quality Assurance) shall amend certifying staff record (Refer MOE 3.5 for details) for certification
authorisation withdrawn and archive all returned authorizations, acknowledgements and stamps.
3.4.4 CONTINUATION TRAINING
Airblue Engineering & Maintenance shall ensure that certifying staff shall be provided with regular trainings on the
PCAA requirements, organizational procedures, aviation legislation, human factors and relevant technological
updates. Each certifying staff shall be provided with continuation training once in every two-year time. Duration of
training shall depend upon specific requirements for each type / category. Essential topics to be covered in
continuation training are as follows:
1. PCAA ANO-145 requirements

2. Relevant technology updates (aircraft / aircraft components)
3. Aviation Legislation and Maintenance Organization Exposition (relevant organizational procedures)
4. Human factor
5. Other training specified in MOE Chapter 1.7.2.3
General Manager Engineering & Maintenance or his nominee shall prepare an annual program for certifying staff
continuation training. General Manager Engineering & Maintenance shall approve the program and monitor progress
of continuation trainings. Training program shall include following information for each certifying staff:

a) Name, Staff / Authorization No., location, etc. of all certifying staff to be trained (Group-wise nomination
is preferred, according to scope of authorization)
b) Anticipated training dates Contents / syllabi of such trainings shall be based on the following:
Amendments / Changes in the regulations from the Authorities
Changes in organizational procedures, feedback on procedural trainings
Human factor issues, incident reports and audit findings (internal / external)
Airworthiness Directives, Service Bulletins, Service Letters, etc
Quality Alerts / Advisories and Technical Notices
Relevant technology updates through technical bulletins / seminars
Continuation training shall be accomplished through an amalgamation of classroom sessions and dissemination of
information through recurrent training and issuance of technical publications such as Quality Alerts / Advisories,
Technical Notices, Human Factors Bulletins, etc. Training syllabus shall be approved by General Manager Quality
Assurance and authorized personnel to impart such trainings.
Engineering Instructor shall archive all training records. Relevant technology updates such as Airworthiness
Directives / Service Bulletins / other modifications and Technical Notices shall be discussed during “Recurrent
Training” sessions, held in every section on scheduled basis. Such trainings shall be imparted as per scope of
certification authorizations for a particular group of certifying staff.
Shift / leave rosters shall be reviewed by concerned Manager Engineering so that no staff is overlooked, while
planning these training sessions. Plan shall be reviewed after six months to address deviations (if any) and
accommodate personnel, who could not be scheduled for such training previously. Such records shall be used for
verification of continuation training during issue / extension / revalidation of certification authorization. All sectional
Incharges shall keep copies of training records, being an auditable document.
3.4.4.1 Feedback System for Continuation Training
A feedback system shall be established to collect observations from certifying staff on adequacy of methods, contents
and implementation of training in concluding session of continuation training. Feedback, along with audit findings,
shall be taken as an input for review of training curricula / durations. Review shall be carried out on yearly basis.
Continuation training shall also be utilized to get feedback on adequacy of organizational procedures and their
implementation in actual maintenance environment. All feedback, obtained from such training, shall be forwarded to
General Manager Engineering & Maintenance. Anticipated procedural changes shall be forwarded to General
Manager (Quality Assurance) office.
3.4.5 One-off Certification Authorization

In accordance with PCAA ANO 145.30 (j) 5 in the unforeseen cases, where an aircraft is grounded at a location other
than the approved locations where no appropriate certifying staff is available, the General Manager Quality
Assurance may issue a one-time certification authorization:
(a) to one of its employees holding equivalent type authorizations on aircraft of similar technology, construction and
systems; or
(b) to any person with not less than five years maintenance experience and holding a valid ICAO aircraft maintenance
license rated for the aircraft type requiring certification provided there is no organization appropriately approved by
PCAA at that location and the contracted organization obtains and holds on file evidence of the experience and the
license of that person.
All such cases as specified in this subparagraph shall be reported to the PCAA within seven days of the issuance of
such certification authorization.
The organization issuing the one-off authorization shall ensure that any such maintenance that could affect flight
safety is re-checked by an appropriately approved organization.
This procedure outlines how certification may be achieved in the foregoing circumstances. This procedure is not to be
used for aircraft final release from maintenance.

3.5 CERTIFYING STAFF AND CATEGORY B1 AND B2 SUPPORT STAFF RECORDS
3.5.1 OBJECTIVE
To describe Airblue policies, regarding control for records of certifying staff and category B1 & B2.
3.5.2 GENERAL
Control of ‘List of Certifying Staff’ (Refer MOE Chapter 1.6 for details) and management of records for all technical
qualifications and Authorizations issued in the Organization is prime responsibility of General Manager Quality
Assurance.
A separate file shall be maintained for all certifying staff and authorized personnel including those with limited scope
of authorizations. A personnel file is retained for each authorization holder and contains the following information:
1. Name
2. Date of birth
3. Authorization number
4. Experience
5. Scope of authorization
6. Date of issue and validity
7. Copy of the license
8. Copy of diplomas
9. Copy of training certificate (Basic training/Type training)
10. Continuation and Human Factors training records
11. Qualification relevant to the authorization
12. Summary sheet
13. Copy of authorization (Refer AB/QA/14)
14. C/S assessment check lists and associated documents / material
Upon receipt of a change in any of the above information for a certifying staff, the file of the particular individual shall
be updated accordingly. An authorized access to records shall be maintained for a minimum number of personnel to
ensure that records cannot be altered in an illicit manner or accessible to an unauthorized person. Copies of
certificates (basic / type) and continuation training record shall be maintained by Engineering Instructor. General
Manager Quality Assurance shall archive the Assessment forms along with other records (Refer MOE 3.4 for details).
General Manager Quality Assurance shall maintain certifying staff record in electronic and paper copy. Record shall
be kept for a minimum of three (03) years after certifying staff has ceased employment with Airblue Engineering &
Maintenance or Certification Authorization has been withdrawn / revoked.
A copy of such record shall be provided to individual, upon request, while leaving the Organization. General Manager
Quality Assurance shall ensure that free access to such records has been provided to the PCAA/Competent
Authority, during audits of record system or competence assessment process for a particular certifying staff.

3.6 QUALITY AUDIT PERSONNEL
3.6.1 OBJECTIVE
To define Airblue policies regarding the selection / training / qualification of Quality Audit personnel and management
of audit authorizations.
3.6.2 GENERAL
General Manager Quality Assurance shall authorize Aircraft Engineers Quality Audit, upon fulfilling training
requirements, to perform independent Quality Audits as per annual Quality Audit Plan (Refer MOE Chapter 3.1).
Manager Engineering Quality Assurance shall supervise Aircraft Engineers (Quality Audit) for performing procedure /
product audits. Manager Engineering Quality Assurance shall nominate auditors, keeping in view the effective
handling of audits workload within due schedule.
3.6.2.1 Selection of Quality Auditors

Quality Auditors shall be selected among Aircraft Engineers within the Organization, possessing appropriate
academic / technical knowledge, commitment and aptitude. In order to ensure independence, Quality Auditors shall
not perform any type of Certification during their stay in Quality Audit section. Selection shall be made on approved
criteria. Following shall be the attributes, defined by the Organization, for Quality Audit personnel:
a) An Aircraft Maintenance Engineer having valid PCAA AME license in Cat B1 or B2, on a type of aircraft
operated by Airblue
b) Ethical in conduct.
c) Objective, fair and impartial in applying judgment.
d) Self confident in knowledge and ability.
e) Honest and firm in convictions.
f) Focused on achieving objectives
g) Observant of physical surroundings and activities.
h) Dedicated to operating in a teamwork environment.
i) Open to alternative ideas or methods.
j) Tactful in dealing with people.
k) Discreet in managing information.
l) Insightful of and adaptable to different situations.
m) Analytical and logical in reaching conclusions.
n) Physically and mentally fit for duties as an auditor.
o) Well groomed, with good personal habits and hygiene.
3.6.2.2 Knowledge and Skills for Quality Auditors
a) Auditors shall have a thorough knowledge of the following:

• Quality and safety audit principles, procedures and techniques.
• Manuals that comprise the Quality documentation system; including Quality Manual.
• Typical organizational structure of Airblue, including size, functions and relationships.
• Relevant technical areas of Airblue operations.
b) Auditors shall have a general knowledge of the following:

• Applicable laws, ICAO Annexes and regulatory requirements.
• Airblue business processes and related terminology.
• Cultural and social customs.
c) Auditors shall have effective skills in the following areas:

• Speaking, reading and writing English.
• Writing reports.
• Communicating.
• Working with people.
• Using computer programs.

3.6.2.3 Training of Quality Auditors

Aircraft Engineer (Quality Audit) shall be trained and qualified prior to perform an audit.
Trainings shall be based on knowledge of Aviation Legislation, applicable regulations, organizational procedures,
audit processes and techniques. Basic training shall include comprehension of Maintenance Organization Exposition
(MOE) / Associate Maintenance Procedures. Such trainings shall enable Aircraft Engineer (Quality Audit) to monitor
compliance of PCAA ANO-145 requirements, identifying non-compliances in an effective, impartial and timely
manner.
For reasons of integrity and objectivity, Aircraft Engineer Quality Assurance shall be given opportunities to enhance
technical qualification at par with other maintenance personnel in the Organization. Upon fulfilling applicable
requirements, Aircraft Engineer (Quality Audit) shall be eligible to acquire technical qualification, thus keeping abreast
with other Aircraft Engineers. To facilitate aircraft / aircraft components product audits, technical trainings shall be
provided to Aircraft Engineer Quality Assurance on priority basis.
Continuation / Recurrent training, with respect to PCAA ANO-145 requirements, organizational procedures and
aviation legislation, shall be provided to each Aircraft Engineer Quality Assurance upon receipt of an amendment in
the requirements or procedures.
In view of application of human factors / performance issues, Aircraft Engineer Quality Assurance must receive
human factors initial / continuation training. Such training shall be of sufficient duration in each two-year period in
relation to relevant Quality Audit findings and other internal / external sources of information available to the
Organization on human errors in maintenance.
3.6.2.4 Issuance of Audit Authorization

Manager Engineering Quality Assurance shall prepare a case for audit authorization, nominating personnel upon
successful completion of initial training, have observed a minimum of 2 audits under the supervision of a qualified
Auditor and have conducted a minimum of 1 audit under the supervision of a qualified Auditor. After assessment,
General Manager Quality Assurance shall issue audit authorization stating the scope of authorization (e.g. Product
auditor, System Auditor, etc.) to Aircraft Engineer Quality Assurance.
Aircraft Engineer Quality Assurance shall also be issued with an authorization stamp bearing a unique audit
authorization number. It is prime responsibility of stamp holder to make all possible efforts for security against any
loss or misuse of such stamp.
Aircraft Engineer Quality Assurance, upon query, shall present such Authorization to the Competent Authority within
24 hours. Audit authorization, issued to individual, shall be valid for a period of two years from the date of issue.
3.6.2.5 Revalidation of Audit Authorization

To maintain audit authorization, Aircraft Engineer Quality Assurance shall perform audits on regular basis. Audit
authorization shall be revalidated every two years from date of issue. Request for revalidation shall be made by
Manager Engineering Quality Assurance, upon assessment of competence and continued utilization of audit
authorization.
3.6.2.6 Revocation of Audit Authorization

Whenever condition for revalidation of audit authorization is not met or for any reason on rationale after due
investigations, such Authorization shall be suspended / revoked by General Manager Quality Assurance and
concerned Quality Auditor shall be notified for such suspension / revocation, in writing. A copy of such notification
shall be placed in individual’s record file.
Resignation / retirement from service of the Organization, transfer to other location for new assignment, issued audit
authorization shall be withdrawn. Upon such withdrawal, the individual shall return Authorization along with issued
stamp prior to clearance from General Manager Quality Assurance.
3.6.2.7 List of Quality Audit Personnel Performing Audits

General Manager Quality Assurance shall control and maintain record files for 2 years after the auditor has been
transfer or left Airblue Quality Assurance and Audit Logbooks for Quality Auditors with following information:
♦ Name
♦ Date of Birth
♦ Academic Qualifications
♦ Technical Qualifications
♦ Trainings (subject, dates, duration) and certificate copies
♦ Number of Audits performed

3.7 QUALIFYING INSPECTORS
3.7.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies regarding training and qualification of Inspectors in the
Organization.
3.7.2 GENERAL
The selection of inspection personnel is made by the General Manager Quality Assurance, on the basis of an
assessment of the individual on grounds including:
• Initial training
• Specific training
• Recurrent training
• Knowledge and understanding of current civil aviation regulations, procedures and instructions with special attention
to the airworthiness.
3.7.2.1 Store Inspector (Incoming Stores Inspection)
Selection for Store Inspectors in the Organization shall be based on technical training, competence, experience and
ability to perform inspection functions.
Stores Inspectors shall be made familiar with regulatory requirements, applicable organizational procedures and
aircraft components / material acceptance criteria (EASA Form 1, FAA 8130-3 / TCCA Form One with double release
or Certificate of Conformity).
Comprehensive initial training shall be provided to technical staff and assessment shall be performed by General
Manger Quality Assurance. Such personnel shall be designated as Stores Quality Inspector. Store Quality Inspector
is authorized to issue Serviceable Tag (Certificate of Inspection) for incoming stores. Continuation training shall be
provided to Stores Inspector in every two-year period, planned by General Manager Engineering & Maintenance.
Continuation training shall be accomplished through amalgamation of classroom session and dissemination of
information through issuance of technical publications such as Quality Alerts / Advisories, Technical Notices, Human
Factor Bulletins, etc.
Essential topics to be covered in continuation training are as follows:
• Amendments in PCAA requirements

• Changes in organizational procedures
• Aviation legislation and Human factor issues
3.7.2.2 Record Retention:
The General Manager Quality Assurance holds copies of all records related to qualifications & recent
experience of the Qualifying Inspectors.
Manager Engineering Quality Assurance shall ensure that all records related to Incoming Stores Inspection shall be
archived for a period of at least three years after each inspection.

3.8 QUALIFYING MECHANICS
3.8.1 OBJECTIVE
To define Airblue policies regarding selection, training and competence assessment of aircraft / aircraft component
Mechanics (including Senior Technicians and Junior Technicians).
3.8.2 GENERAL
Mechanics are maintenance personnel involved in maintenance activities of the following:
1. Airframe, engines and other related systems

2. Avionics and radio systems
3. Sheet metal and composites
4. Cabin / aircraft interiors
Mechanics are not authorized to issue Certificate of Release to Service. However, it is ensured that they are able to
perform maintenance tasks to any standard specified in maintenance data under supervision of Certifying Staff.
3.8.3 Recruitment of Technician
Mechanics shall be recruited against vacancies raised in the Organization, according to prescribed criteria, from any
of the following sources:
a) Three years apprenticeship from PCAA approved Training Centre

b) Diploma in Associate Engineering (DAE) from technical institutions
c) Trained from other aviation maintenance organizations
d) Specialized skills
Following shall be the basis for recruitment:
a) Age (minimum 18 years)

b) Educational qualification (minimum intermediate with science subjects for apprentices / diploma in
relevant field for technicians recruited directly).
c) General Technical knowledge (assessed through examination and interview)
3.8.3.1 Basic Training
Apprenticeship training is provided at PCAA approved Training Centre in Aerospace / Avionics trades for three years.
Classroom training is supplemented by practical training. Successful candidates may be recruited / absorbed as
Technicians. However, such apprenticeship training shall not contribute to prerequisites of Aircraft Maintenance
Engineer License (AME) License examinations. Upon recruitment, Technicians shall undergo On Job Training (OJT)
under supervision of qualified staff. Training need shall be analyzed for all inductees in the Organization by Sr.
Manager. Successful completion of initial / basic training and the competence assessment by Sr. Manager Production
will enable mechanics to perform maintenance activities under supervision of certifying staff.
All Mechanics shall receive Human factor and organizational procedures training. Such trainings shall be of sufficient
duration in relation to specific job roles in the Organization, relevant quality audit findings and other internal / external
sources of information available to the Organization on human errors in maintenance.
Mechanics(Technician), involved in compliance of fuel tank system Airworthiness Limitation Items (ALI) including
Critical Design Configuration Control Limitations (CDCCL) tasks shall be provided additional trainings in Fuel Tank
Safety and related maintenance procedures before assigning the task. Continuation training in Fuel Tank Safety shall
be imparted through in-house recurrent training sessions in each Two (02) years period with records to be archived at
sectional level. Manager Engineering Production concerned shall monitor trainings to ensure that updated information
/ instructions are disseminated to Mechanics (Technician).

3.8.3.2 Type Training
On management’s recommendation, mechanics in maintenance shall attend relevant training for aircraft / aircraft
components, conducted at PCAA approved Training Centre. Additional specialized trainings shall be recommended
by concerned Sr. Manager/ General Manager on the basis of training need analysis.
3.8.3.3 Training Plan
Sr. Manager/ General Manager (concerned) shall prepare annual training plan for maintenance personnel in the
section. Plan shall cater for training on organizational procedures, technical skills and human factors. Such plan shall
then be forwarded to General Manager Engineering & Maintenance for finalization. Finalized plan shall be received
by Sr. Manager/ General Manager for man-hour planning.
3.8.3.4 Records
List of Technicians / Senior Technicians shall be maintained by HR, in co-ordination with Sr. Manager/ General
Manager concerned for following trades / specialties:
1. Airframe, Engine, Radio, Electrical and Instrument systems of aircraft

2. Sheet metal and cabin maintenance

3.9 AIRCRAFT OR AIRCRAFT COMPONENT MAINTENANCE TASKS EXEMPTION PROCESS

CONTROL
3.9.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies regarding exemptions related to maintenance tasks on aircraft /
aircraft components.
3.9.2 GENERAL
Aircraft / aircraft component maintenance task exemption process control is understood as method where time
extensions from maintenance schedule and / or deviation from manufacturer instructions become necessary. Such
time extension may be required due to lack of material, manpower, aircraft availability, etc. and exemption shall be
acquired from the Competent Authority.
Process of exemption for deviation from an aircraft technical standard or maintenance procedure shall be applied
when maintenance personnel are unable to comply with a particular requirement or to comply through method,
different from that prescribed in the relevant maintenance data. In this context, it shall refer to deviating from
approved maintenance standard.
Existence of a procedure for obtaining an exemption from the PCAA, as prescribed by this chapter, is not a reason for
applying for any change of maintenance instructions without prior notice of the manufacturer’s instructions.
Furthermore, this exemption procedure does not allow modification of engineering design as well.
3.9.2.1 Maintenance Task Exemption Process
Aircraft / aircraft component shall be released to service after completion of required maintenance / defect rectification
according to maintenance data (Aircraft Maintenance Schedule, Service Bulletins, etc.) and applicable mandatory
requirements.
Before submitting application for exemption, Sr. Manager Production shall ensure that all efforts to resolve the
problem have been made and dispatch of aircraft is difficult due to certain justified constraints. Constraints may be
due to impracticality of performing maintenance task due to lack of a tool, spare or other same nature constraint (no
exemption is possible to mandatory requirements).
Request for maintenance task exemption shall be generated by Sr. Manager (production) concerned on prescribed
form for initial validation of Sr. Manager Airworthiness Management. When request is generated to postpone routine
task card as per maintenance schedule, compensation action shall be taken in place of postponed action to ensure
effectiveness of the affected aircraft system. For exemption related to deviation from any maintenance instruction,
validation of modified instruction shall be obtained from the manufacturer.
General Manager Quality Assurance shall assess and if found justified, request shall be submitted to the Competent
Authority for approval by Manager Airworthiness Management. Prior to submission, following shall be verified:
a) Significance of deviation and justification, provided

b) Completeness of the request
c) Attached documents
Upon receipt of approval from Competent Authority, Sr. Manager Airworthiness Management shall intimate Sr.
Manager (concerned), ensuring that the exemption is exercised in accordance with the scope / limitation of approval.
Certifying Staff shall be responsible to record any such exemption and approval reference in particular Certificate of
Release to Service.
3.9.2.2 Maintenance Task Exemption Process made on behalf of a customer
When an exemption for any maintenance task deviation is required on customer aircraft, customer organization shall
be contacted to obtain such exemption from the Authority of registration of aircraft.

3.10 CONCESSION CONTROL FOR DEVIATION FROM ORGANIZATION’S PROCEDURES
3.10.1 OBJECTIVE
The objective of this procedure is to outline the methodology employed in granting of concessions to deviate from
published company procedures in extreme circumstances.
3.10.2 GENERAL
Deviation from organizational procedure is defined as process / task, not covered by any procedure or beyond
any limit as described, in the Maintenance Organization Exposition. Prior concession must be obtained for
any such deviation from the organizational procedures. Organization Procedure Concession Request when raised
shall contain:
1. Deviation description;
2. Proposed action;
3. Equivalent means of compliance, if necessary;
4. Limitations;
5. Recommendation for change in procedure.
Concession shall be granted by General Manager Quality Assurance against temporary deviation from other
administrative procedures with an appropriate approval. Temporary deviations must be documented, clearly
stating the reason and must be duly signed by the Initiator. The intent of the original instruction must be
maintained.
Permanent deviation from existing procedures shall initiate an introduction / amendment of the subject in
organizational procedures. Amendment in Maintenance Organization Exposition shall be processed as per
MOE 1.11.
When Airblue has to deviate from its approved MOE, these deviations must be accepted prior to being adopted. The
Management Personnel as mentioned in MOE 1.4 may submit request for concessions to General Manager Quality
Assurance.
The General Manager Quality Assurance is responsible to monitor the organization's compliance with PCAA
requirements and requested remedial action in case of deviations. He shall verify, analyze and submit for approval to
PCAA, deviations and revise such procedures where applicable to avoid reoccurrence of same. Divisional Heads are
responsible for implementation of changed procedures and General Manager Quality Assurance is responsible for
ensuring compliance.
The concessions granted shall be issued with a concession number and records maintained by the Quality Assurance
department. These records are retained for a period of three years at least after acceptance. These records are
available for review by the authorities on request. General Manager Quality Assurance shall ensure any deviation
limitations are correctly implemented and not exceeded.

3.11 QUALIFICATION PROCEDURE FOR SPECIALIZED ACTIVITIES SUCH AS NDT, WELDING ETC.
Airblue does not carry out specialized activities such as NDT, welding etc (PCAA ANO AMC 145.A.30 (f)para
8).
Boroscoping and other techniques such as delamination coin tapping are non-destructive inspections rather
than non-destructive testing.
Personnel who carry out and interpret such inspections are properly trained and assessed by General Manager
Quality Assurance for their competence.

3.12 CONTROL OF MANUFACTURER’S AND OTHER MAINTENANCE WORKING TEAMS
3.12.1 OBJECTIVE
To define Airblue policies regarding major repair / modification being performed by working team of Original
Equipment Manufacturer (OEM) / approved maintenance organization, at Airblue facilities.
3.12.2 GENERAL
The General Manager Engineering & Maintenance will ensure that the work environment is suitable for the task
performance and that adequate manpower is available where necessary. The General Manager Quality Assurance
shall ensure that the CRS is issued in accordance with MOE 3.12.3
3.12.3 PROCEDURE
The maintenance programs include specific work (special modifications or repair), that may be performed by
manufacturer's teams, or other outside maintenance teams, working in the Airblue facilities.
Two different situations are to be considered:
1. A specific part of the maintenance program is contracted to the manufacturer, or to an outside maintenance
team. The Certification of Release to Service is signed under the complete responsibility of the manufacturer,
or the outside maintenance team approved by PCAA, for the work they have performed. Airblue only
coordinates the scheduling of such work for which it is responsible.
2. For specific work requiring the assistance of specialists from the manufacturer, or other outside maintenance
team, this assistance is considered as subcontracting. The performance of all work is of Airblue’s
responsibility.
In the case where external working team shall be considered as a “Subcontractor” and the applicable
procedures developed in MOE chapter 2.2 shall be followed. The Organization shall be listed in MOE 5.2
together with the scope of authorization.
Airblue conducts a quality review with regards to the requirements and the approved documents provided or to be
provided. Airblue certifies the Release to Service for all work performed resulting from the maintenance program,
including the tasks performed by the outside maintenance team.
In this case, and as necessary, either a contract, or any other equivalent document, determines the interfacing
between the outside maintenance team and General Manager Engineering & Maintenance Airblue, the industrial
means used to allow the outside maintenance team to perform the imparted work (hangar, documentation, tooling,
warehouses, authorized or restricted areas), as well as the required release documents (PCAA Form 1 / EASA Form
1, or equivalent).
Certificates of Release to Service may be issued by the following personnel:
a) Member of the manufacturer’s working party holding an appropriate written authorization issued by the
manufacturer who is approved by the Competent Authority.
b) The General Manager Quality Assurance may authorize an appropriate person in particular case, and
may be either:
• A manufacturer’s representative holding a valid appropriate authorization issued by the
manufacturer, or
• The holder of a valid company authorization in the relevant category who is considered competent to
assess the work performed.
Work is carried out in accordance with the written instructions relevant to the task. Variations where required are
authorized by the appropriate design authority.

3.13 HUMAN FACTORS TRAINING PROCEDURE
3.13.1 OBJECTIVE
To define Airblue policies regarding the human factors training for all personnel related to the ANO – 145 Approval.
3.13.2 GENERAL
Initial and continuation training human factors training shall be given to all maintenance, management, and quality
audit personnel. This should concern to a minimum:
• Post-holders, managers,
• Certifying staff and technicians,
• Technical support personnel such as, Development Engineers, Technical Services Engineers, Technical Record
staff;
• Quality Assurance staff;
• Specialized services staff;
• Human Factors trainers;
• Technical Store staff
• Contract staff in the above categories.
Initial training should be provided to personnel within 01 year of joining the maintenance organization, but temporary
staff might need to be trained shortly after joining the organization to cope with the duration of employment.
Personnel being recruited from another maintenance organization approved under ANO 145 and temporary staff
should be assessed for the need to receive any additional Human factors training to meet the new maintenance
organization’s approved under ANO 145 human factors training standard.
The purpose of human factors continuation training is primarily to ensure that staff remains current in terms of human
factors and also to collect feedback on human factors issues. Consideration should be given to the possibility that
such training has the involvement of the Quality Assurance.
There should be a procedure to ensure that feedback is formally passed from the trainers to the Quality Assurance to
initiate action where necessary.
Human factors continuation training should be of an appropriate duration in each two year period in relation to
relevant quality audit findings and other internal/external sources of information available to the organization on
human errors in maintenance.
Human factors training may be conducted by the maintenance organization itself, or independent trainers or any
training organizations acceptable to the Authority.
3.13.3 HUMAN FACTORS TRAINING PROCEDURE
This procedure defines the training of Airblue personnel on the influence of human factors in maintenance and is
applicable to all personnel directly involved in maintenance activities and to management.
3.13.3.1 INITIAL TRAINING
In order to familiarize all personnel on the importance of the human factor, Airblue has established a dedicated initial
training for the employees directly or indirectly involved in maintenance activities.
The training, which generally lasts at least 10 hours, is organized by Human Factors Instructor in liaison with
Engineering Instructor.
As a dispensation to what above stated, in case of post-holders and managers not directly involved into planning and
performance of maintenance activities and of purchasing department personnel, the course duration can be reduced.
HF Training syllabus is in accordance with ANO 145 (GM 145.30(e)).

3.13.3.2 CONTINUATION TRAINING
In order to identify and categorize human factor issues, Assistant Manager Safety shall receive information on
human errors in the Organization through following means:
Maintenance Error Reports (Refer MOE 2.25 for details)

Accident / Incident / Defect Reports (Refer MOE 2.18 & L2.3 for details)
Quality Audit Reports (Refer MOE 3.3 for details)
Corrective Action Requests raised during Spot Checks
Human Factors surveys and HF Disclosure forms
In support of the training program, General Manager Engineering & Maintenance provides in-house or contracted
trainer with information specific to the organization where relevant to Human Factors.
Any Human Factor issue found out by internal or third part audit activity shall be notified to Quality Assurance.
All above information will be the included in continuation Human Factor trainings. For maintenance personnel
duration at least one working Day and for all personnel not directly involved in such activities the duration can be
reduced.
The Human Factor continuation training course will be administered, to each employee or contracted person, within
two years from the date of last Human Factor continuation or initial training course.
At the end of each course proficiency check, which is not an examination, is performed through a multiple choice
questionnaire. Results of such checks will used as a basis for further actions which will be taken care by Human
Factor Instructor.
3.13.3.3 TRAINERS
Suitably qualified Airblue employees may provide training under Airblue ANO 145 Approval. External organizations or
individuals may also provide HF training to Airblue employees.
Training records may include but not to be limited to:
• Group discussions
• Accidents / incidents analysis & case studies
• Audio visual aids
• Teamwork exercises
3.13.3.4 COURSE RECORDS

Initial and continuation course contents and significant information about each session shall be kept by Human Factor
Instructor and made available to PCAA as required. This includes Course attendance, feedback and training material.

3.14 COMPETENCE ASSESSMENT OF PERSONNEL
3.14.1 OBJECTIVE
To describe Airblue Engineering & Maintenance policies for the competence assessment of Certifying Staff and
Quality Assurance personnel.
3.14.2 GENERAL
3.14.2.1 Procedure
Performance appraisal for all personnel with respect to their duties and responsibilities shall be carried out on yearly
basis. However, the competence assessment of Certifying Staff and Quality Assurance personnel with respect to
specific functions / tasks shall be performed, during process of issuance / revalidation of relevant Authorizations. The
competence assessment shall be carried out on following principles:
1. Awareness of regulations / requirements, issued by the International Civil Aviation Organization (ICAO),
European Aviation Safety Agency (EASA), Federal Aviation Administration (FAA), Pakistan Civil Aviation
Authority ANO’s, Airworthiness Notices and ability to fulfill their obligations for compliance in the Organization.
2. Knowledge of organizational procedures laid down in Maintenance Organization Exposition and other applicable
documents
3. Comprehension of human performance limitations and human factors leading to maintenance errors during
aircraft / aircraft component maintenance.
3.14.2.2 Assessment of Management Personnel
Credentials of each nominated individual shall be submitted for initial assessment on PCAA Form 4, under
confidential cover to the PCAA, prior to approval as management personnel. Performance appraisal of management
personnel establishes competency on following, in addition to aforesaid generalities:
a) Comprehension on technical issues, with competence to resolve all procedural and technical
complications falling under his responsibilities
b) Managerial skills including leadership qualities and ability to motivate teams, whilst practicing good
human factor principles
c) Understanding the application of modern quality concepts in the Organization
d) Ability to ensure that all required maintenance is performed as per maintenance data and when inability
to perform / complete a particular task is evident, problem shall be reported to General Manager (Quality
Assurance) for appropriate action.
e) Clear understanding that performing any maintenance in management personnel cadre must not be
undertaken when irreconcilable with assigned responsibility.
3.14.2.3 Assessment of Quality Assurance Personnel
It shall be ensured that Aircraft Engineers in Quality Assurance shall have similar technical qualifications and status to
those working in maintenance areas for reasons of integrity and objectivity. Quality Assurance personnel shall be
assessed for competence upon selection and issuance / revalidation of relevant authorizations by General Manager
(Quality Assurance).
General Manager Quality Assurance or his nominee shall perform competence assessment of Quality Audit
personnel. Aircraft Engineer Quality Assurance shall be able to monitor compliance with ANO-145 requirements,
identifying non-compliance in an effective / timely manner.
During assessment, in addition to items listed in generalities, it shall be determined that Quality Assurance personnel
possess skills / aptitude, analytical approach and specific knowledge of aviation legislation, quality standards,
maintenance processes, various computer applications, etc.

3.14.2.4 Assessment of Certifying Staff
General Manager Quality Assurance or his nominees shall perform competence assessment for each individual for
relevant intended certifying duties, prior to issuance, extension or revalidation of Certification Authorizations.
Following shall be the criteria for such assessment:
a) Ability to perform certification, comprehension for Certification Authorization scope and compliance of
organizational procedures pertaining to use of maintenance data, tooling and completion of maintenance
records.
b) Ability to interpret and comply, with clarity, instructions laid down in maintenance data to level where
maintenance staff need to be guided for a particular task.
c) Comprehension of relevant aviation technology and knowledge of responsibilities to keep abreast with
new technological developments.
d) Proficiency to determine that all required maintenance has been performed and the aircraft /
aircraft component is ready for release to service while issuing (Aircraft CRS /PCAA Form 1,
whichever is applicable).
Assessment may not be against complete spectrum of work but shall be over a period demonstrating that staff is
adequately exposed to the intended work.
3.14.2.5 Record
Every assessment report shall be recorded. An analysis of the information file is carried out, at least, every two
years for aircraft CRS personnel, and at least, every two years for Quality Assurance personnel. This analysis is
under the responsibility of the General Manger Quality Assurance for all personnel with a quality delegation, and
under the supervisor of the current department for the others.
All these files are recorded during the contract period, and during three years after termination of activity or
resignation.
3.14.3 Assessment of Mechanics, Store and Engineering Services Staff
Competence of personnel in AWM, Technical Library, aircraft / aircraft component maintenance and other
Engineering Services areas shall be assessed by ‘on the job’ evaluation. Sr. Manager / Manager Engineering
(concerned) shall ensure that job descriptions against each job role within section have been developed,
understood and signed by each individual; and personnel are provided with initial and recurrent training for
continued competence.
Organisational procedures training for particular role shall also be provided to personnel and individual shall be
permitted to work independently after successful assessment for achieving required level of competence.
Assessment of competence shall be performed to establish that:
Ability of AWM staff to interpret maintenance requirement into maintenance task and understanding that they
are not authorised to deviate from maintenance data.
Maintenance staff ability to perform maintenance task to any standard specified in maintenance data and
inform supervisors of any mistake requiring rectification.
Specialised services staff shall be able to perform specialised tasks to standard specified in maintenance data
and understanding that they shall inform and await instructions from supervisor in case where completion of
such task is not possible in accordance with maintenance data.

Contracted Maintenance
PART FOUR
CONTENTS LIST
4.1 Contracted Operators
4.2 Operator’s procedures and paper work
4.3 Operator record completion

4.1 CONTRACTED OPERATORS
4.1.1 OBJECTIVE
To define Airblue policies regarding maintenance and release to service the aircraft / aircraft components on behalf
of the contracting operators and management of maintenance contracts with different operators.
4.1.2 GENERAL
Airblue Engineering & Maintenance shall maintain and release to service aircraft / aircraft components on behalf of
contracted operators. In such contracts, the organization shall clearly define limitations for any maintenance task
performed for the contracted operator, especially for pre-flight inspections, airworthiness of aircraft and serviceability
of both operational and emergency equipment.
4.1.2.1 Maintenance Contracts
For maintenance services, contract shall be made with customer organization. Contracts formulated in accordance
with the PCAA AWN 65 requirements, shall contain following information:
Pertinent aircraft / aircraft component identification

Scope of approvals, technical requirements and level of maintenance
Obligations of both parties and their regulatory counterparts on airworthiness issues
Management of applicable maintenance data
Technical records requested by Customer
Customer obligations for provisioning of maintenance data, components / material, work order, approved
maintenance schedule, defect reporting, release to service and continued airworthiness requirements.
Turn around times, warranties, etc.
Effective reporting process to immediately notify any significant defect to Customer
Reference to Contractor’s exposition explaining quality management system
Provisioning of technical records to Operator’s Engineering for assessment of achievement of ongoing
quality levels.
Contracted maintenance work package shall be evaluated as per PCAA ANO 145 approved scope of work and
capabilities. Technical aspects of each contract shall be readily available, whenever deemed necessary by the
PCAA. General Manager Engineering shall develop / finalize maintenance contracts, consulting General Manager
Quality Assurance with regards to the PCAA ANO 145 Approval. Other divisions may be contacted for issues
pertaining to the approved Company Capability List, continuing airworthiness and maintenance activities. Upon
approval from the management, General Manager Engineering shall sign contract on behalf of Airblue.
4.1.2.2 List of Contracted Operators
General Manager Engineering & Maintenance shall maintain list of contracted operators, providing following
information, for each Operator:
a) Name of the Operator

b) Location and address
c) Type of Equipment under contract
d) Level of work to be performed
e) Period of contract
f) Specification of each contract
General Manager Quality Assurance shall also maintain individual files of each operator for the purpose of records.
Records shall be archived for at least three years after maturity period of the contract.

4.2 OPERATOR’S PROCEDURES AND PAPER WORK
4.2.1 OBJECTIVE
Airblue Engineering & Maintenance Policies regarding documentation and procedures to be followed for
maintenance performed on the operators’ aircraft / aircraft components.
4.2.2 GENERAL
Airblue Engineering & Maintenance shall perform maintenance on the aircraft / aircraft components in accordance
with operator’s Aircraft Maintenance Program. Contracted operator shall provide training on their procedures, work
card / worksheet. All maintenance tasks shall be performed conforming to maintenance data, available or provided
by the operator, whichever is referred in the contract. All organizational procedures, defined in this manual must be
complied with during accomplishment of maintenance tasks for the contracted operators.
4.2.2.1 Documentation
Sr. Manger Airworthiness Management shall generate Outside Party Work Order, whenever a request for
maintenance on aircraft / aircraft component is received from the operator / customer. Such Work Order shall
provide details of maintenance tasks to be performed which is already approved in Airblue’s scope of work and
reference of applicable maintenance data to be utilized for such maintenance.
Manager Engineering / nominated Aircraft Engineer concerned shall coordinate with Technical librarian for
verification of status regarding maintenance data. Upon confirmation, operator shall be requested to handover
aircraft / aircraft component for required maintenance. Certifying staff, holding appropriate certification authorization,
shall issue the aircraft Certificate of Release to Service on Aircraft Technical Logbook for aircraft component, in
accordance with operator Work Order and organizational procedures.
For line maintenance activities, contracted operator may request to use their recording system such as operator’s
Aircraft Technical Logbook.

4.3 OPERATOR RECORD COMPLETION
4.3.1 OBJECTIVE
Airblue Engineering & Maintenance policies for record completion and retention of records on behalf of the
operators.
4.3.2 GENERAL
Airblue shall complete all maintenance records as specified in MOE Chapter 2.17 and retain copies of such records,
on behalf of the customers / operators. If contracted operator ceases operating aircraft, a copy of such records shall
be transferred to the next operator.
4.3.3 PROCEDURE
4.3.3.1 Record Completion and Retention
Airblue Assistant Manager Technical Record must retain a copy of issued Certificate of Release to Service, providing
original to the operator with an update of operator’s Logbooks.
Records of the customer aircraft shall be archived separately from other records. However, procedures as detailed in
MOE Chapter 2.14 shall remain applicable. Copies of all detailed maintenance records and associated maintenance
data (if any) shall be retained by Technical Records section for at least three years from releasing date of particular
aircraft. All such records shall be secured against fire, flood and theft. Records keeping area shall have restricted /
authorized access for security reasons.
Upon cease of maintenance activities, Assistant Manager Technical Record shall dispatch retained maintenance
records to last operator / customer of aircraft. If the operator / customer are not traceable, the PCAA / Competent
Authority shall be informed and their judgment shall be considered as final regarding management of such records.

Appendices And Attachments
PART FIVE
CONTENTS LIST
5.2 List of Sub-Contractors

5.1 SAMPLE OF DOCUMENTS
5.1.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies regarding management of list of documents / forms used within
the Organization and sample of forms in Maintenance Organization Exposition (MOE) / Engineering & Maintenance
Procedures Manual (EMPM).
5.1.2 PROCEDURE
5.1.2.1 General
Documents / forms are used in the Organization during support maintenance / support activities and issuance of
Certificate of release to service / authorized release certificate for aircraft / aircraft components.
5.1.2.2 Forms Management
Need for document / form shall be generated by Sr. Manager / General Manager (concerned). Such requisition, along
with proper justification and design / format, shall be submitted to Manager Engineering (Quality Assurance) for
assessment of document / form. Finalized document / form, compliant with PCAA ANO-145 requirements, shall be
dispatched to Manager Engineering (Quality Assurance), for allocation of unique form number and onward submission
to General Manager (Quality Assurance) for approval. Upon approval, Manager Engineering (Quality Assurance) shall
record the original file and include the approved document / form in relevant Engineering Procedures Manual (EPM) in
forthcoming revision. Technical librarian shall make arrangements for printing and information of all concerned for
availability of new form.
Sr. Manager / Manager Engineering (concerned) shall communicate for new document / form within the section, with
instructions to dispose obsolete ones. Personnel shall be trained, if required for use of revised document / form through
recurrent training.
5.1.3 LIST OF DOCUMENTS / FORMS
Following table is an overview of technical forms being used in the Organization. Basic form number is mentioned for
each form, whereas, revision number and sample is provided with Engineering & Maintenance Procedures Manual
(EMPM) of each section.

Forms
Line Maintenance
Serviceable Tag ABQ/ENGG/01
Un- Serviceable Tag ABQ/ENGG/02
Scrap Tag ABQ/ENGG/03
Identification Tag ABQ/ENGG/04
Cannibalization Tag ABQ/ENGG/05
Danger / (DONOT OPERATE TAG) ABQ/ENGG/06
Daily Humidity / Temperature Control ABQ/ENGG/07
Bin Card ABQ No.9-35/G
Defect / Rectification Sheet (Continuation Sheet) ABQ/ENGG/08
MEL and Deferred Defect Performa ABQ/ENGG/09
Cannibalization Performa ABQ/ENGG/10
Store Discrepancy Report ABQ/ENGG/11
Inoperative Tag ABQ/ENGG/12
Engineering Store Gate Pass ABQ/ENGG/13
Emergency Loan/ Sale to other operator ABQ/ENGG/14
Request for Engg Work Performa/ Request for Calibration / Servicing ABQ/ENGG/15
Dangerous Good Shipment Performa ABQ/ENGG/16
Potable Oxygen Bottle serviceability Tag ABQ/ENGG/17
ELT / PBE serviceability Tag ABQ/ENGG/18
Fire Extinguisher Bottle serviceability Tag ABQ/ENGG/20
Manpower Man-hour Plan ABQ/ENGG/21
Technician Tool Box List ABQ/ENGG/22
Technician Toolbox Content Check Record ABQ/ENGG/23
Aircraft Battery Shop Forms

Aircraft Periodic Check 1000 Hours Performa AB/AV/01
Aircraft Periodic Check 2000 Hours Performa AB/AV/02
Aircraft Battery Overhaul Performa AB/AV/03
Battery Pack EPSU Capacity Test Performa AB/AV/04
Authorized Release Certificate (PCAA Form 1) AB/AV/05

Airworthiness Management
Aircraft Modification Control Report AB/AWM/01
Airframe Airworthiness Directive Report AB/AWM/02
Engine Airworthiness Directive Report AB/AWM/03
APU Airworthiness Directive Report AB/AWM/04
Appliance Airworthiness Directive Report AB/AWM/05
Service Literature Evaluation Form AB/AWM/06
Captain’s Debrief Reply AB/AWM/07
Modification Record Book Format ABQ/ENGG/19
Technical Log Book Format AB/AWM/08
Delay / Defect / Incident Report AB/AWM/09
Technical Services Requirement AB/AWM/10
Structure Repair Form AB/AWM/11
Aircraft Record Discrepancy Form AB/AWM/12

Quality Assurance
Quality Audit Report Form AB/QA/01
Check List for line Maintenance Audit AB/QA/02
Check List for Ramp Inspection AB/QA/03
Check List for Store Audit AB/QA/04
Check List for Technical Log book Audit AB/QA/05
Check List for Battery Shop Audit AB/QA/06
Check List for Technical Services Audit AB/QA/07
Check List for Development Engineering and Library Audit AB/QA/08
Check List for Technical Records Audit AB/QA/09
Check list for Trestle / Ladder / Docks Inspection AB/QA/10
Check list for Outstation Audit AB/QA/11
Certificate of Special ferry Flight format AB/QA/12
Certificate of Test Flight format AB/QA/13
Authorization Certificate format AB/QA/14
Sample Training Program AB/QA/15
Quality Audit Schedule for Base (Karachi) AB/QA/16
Quality Audit Schedule for Outstation AB/QA/17
Aircraft Ramp Inspection Schedule AB/QA/18
Manpower Distribution List AB/QA/19
Schematic Drawing Of Airblue Engineering & Maintenance Area (KHI) AB/QA/20
Certifying Staff list AB/QA/21
Line Station List AB/QA/22
Approved Sub-Contactor list AB/QA/23
Aircraft Operated By Airblue AB/QA/24
Approved Supplier list AB/QA/25
Airblue CS And SS Assessment Form AB/QA/26
Airblue Quality Assurance Personnel Assessment Form AB/QA/27
Deviation Form AB/QA/28
One Time Authorization AB/QA/29
QA Audit corrective action and follow-up form AB/QA/30
MOE Amendment Request Form AB/QA/31

5.2 LIST OF SUB-CONTRACTORS
5.2.1 OBJECTIVE
To define Airblue policies for subcontracting maintenance tasks to non PCAA ANO 145 Approved / Accepted
organization and administration of list of subcontractors. Presently, Airblue is not subcontracting maintenance services
to any non PCAA ANO 145 Approved / Accepted organization.
5.2.2 GENERAL
Any non PCAA ANO 145 Approved / Accepted maintenance organization, for aircraft / aircraft components maintenance
under PCAA ANO 145 Approval, shall be permitted by Airblue. Such organization shall apply for prior authorization from
General Manager Quality Assurance. General Manager Quality Assurance shall perform an initial audit of potential
subcontracted organization to assess compliance with PCAA ANO 145 requirements. If the organization is found with
acceptable level of compliance, the authorization shall be issued by General Manager Quality Assurance.
5.2.3 LIST OF SUBCONTRACTED ORGANIZATIONS
List of non PCAA ANO 145 Approved / Accepted organizations, providing maintenance services within intended scope
of work under PCAA ANO 145 Approval, shall be managed by Manager Engineering Quality Assurance. Any
amendment in list shall be submitted to General Manager Quality Assurance for approval.

5.3 LIST OF LINE MAINTENANCE LOCATIONS
5.3.1 GENERAL
Line station shall be located where line maintenance activity is performed under the current PCAA ANO– 145 Approval.
Such line maintenance location shall be capable of supporting maintenance, approved by the PCAA.
5.3.2 LIST OF LINE MAINTENANCE LOCATIONS
List of line stations, performing maintenance on Airblue aircraft and as well as customer aircraft, shall be controlled by
Sr. Manager production & Manager Engineering (Out-Stations). Such list shall provide information for level of
maintenance with limitations on different aircraft types.
Line Station List
Station
S/N Type
Name
1 Karachi Base Station
2 Islamabad Domestic Line Station
3 Lahore Domestic Line Station
4 Peshawar Domestic Line Station

5.4 LIST OF CONTRACTED ORGANISATIONS
5.4.1 OBJECTIVE
To define Airblue Engineering & Maintenance policies regarding administration of lists for the contracted organizations.
5.4.2 PROCEDURE
5.4.2.1 General
Contracted organization shall be a Maintenance Organization performing maintenance on aircraft / aircraft components
under EASA Part-145 Approval or equivalent.
5.4.2.2 List of Contracted Organizations
Manager Engineering Line Stations, Manager MCC and Procurement Staff shall maintain ‘Approved Vendor list’
for all contracted maintenance organizations, as per contracts managed by Sr. Manager Airworthiness
Management on behalf of Airblue. Updated lists shall be submitted to General Manager Quality Assurance for
approval. List of contracted organizations shall contain following details as minimum:
Name of organization
Reference number of individual file for organization
Addresses and locations of organization
Contact numbers of organization
PCAA ANO 145 Approval number of organization
Nature and scope of work contracted to organization
5.4.2.3 Record Files of Contracted Organizations
Sr. Manager Airworthiness Management shall maintain files for contracted organizations, providing aircraft / aircraft
component maintenance services. All records shall be archived for a period of minimum two years after maturity /
termination of the contract / agreement with the contracted organization.
List with relevant details will be kept in the QA Department.

MOE ANO 145 Format Nov 24 2014

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MOE ANO 145 Format Nov 24 2014

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Issue No: 01, Dated: July 2014

PCAA ANO-145 MAINTENANCE

Airblue Engineering Complex,

Phone: + 92 (0) 2199071832

Distributed by: Copy Number:

0.1 List of Contents

0.2 List of Effective Pages

0.3 List of Issues/Amendment

0.4 Distribution List

0.5 Preamble- Introduction, Purpose, MOE Structure and Associated Manuals

Revision No: 00 Revision Date: July 2014 Page 1 of 1

Originator: General Manager Quality Assurance

0.1 LIST OF CONTENTS

1 Management & Organization

Revision No: 00 Revision Date: July 2014 Page 1 of 3

Originator: General Manager Quality Assurance

2.10 Aircraft Maintenance Programme Compliance

L2 Additional Line Maintenance Procedures

3 Quality System Procedures

Revision No: 00 Revision Date: July 2014 Page 2 of 3

Originator: General Manager Quality Assurance

5 Appendices and Attachments

Revision No: 00 Revision Date: July 2014 Page 3 of 3

Originator: General Manager Quality Assurance

LIST OF EFFECTIVE PAGES

SECTION PAGES REVISION REVISION DATE

Part 1: MANAGEMENT AND ORGANIZATION

Part 2: MAINTENANCE PROCEDURES

Revision No: 00 Revision Date: July 2014 Page 1 of 3

Originator: General Manager Quality Assurance

SECTION PAGES REVISION REVISION DATE

Part L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

Part 3: QUALITY PROCEDURES

Revision No: 00 Revision Date: July 2014 Page 2 of 3

Originator: General Manager Quality Assurance

SECTION PAGES REVISION REVISION DATE

Part 4: CONTRACTED OPERATORS

Part 5: APPENDICES AND ATTACHMENTS

Revision No: 00 Revision Date: July 2014 Page 3 of 3

Originator: General Manager Quality Assurance

0.3 LIST OF ISSUES / AMENDMENTS

Amendment / Amendment/ Amendment / issue Issue/amendment has been Date of review

Revision No: 00 Revision Date: July 2014 Page 1 of 1

Originator: General Manager Quality Assurance

0.4 DISTRIBUTION LIST

MOE COPY NUMBER MOE HOLDER FORMAT

Copy No. 2 CONTROLLER AIRW ORTHINESS OFFICE (Karachi) Hard Copy

Copy No 3 CONTROLLER AIRW ORTHINESS OFFICE (Islamabad) Hard Copy

Copy No. 5 AIRWORTHINESS OFFICE (Lahore) Hard Copy

Copy No. 5 ACCOUNTABLE MANAGER Soft Copy

Copy No. 6 DEPUTY ACCOUNTABLE MANAGER Soft Copy

Copy No. 7 DIRECTOR FLIGHT OPERATIONS Soft Copy

Copy No. 8 GENERAL MANAGER ENGINEERING & MAINTENANCE Soft Copy

Copy No. 9 GENERAL MANAGER QUALITY ASSURANCE Soft Copy

Copy No. 10 Sr. MANAGER LINE MAINTENANCE AVIONICS Soft Copy

Copy No. 11 Sr. MANAGER AIRWORTHINESS MANAGEMENT Soft Copy

Copy No. 12 TECHNICAL LIBRARY LINE MAINTENANCE Soft Copy

Copy No. 13 LINE MAINTENANCE KARACHI Soft Copy

Copy No. 14 LINE STATION ISLAMABAD Soft Copy

Copy No. 15 LINE STATION LAHORE Soft Copy

Copy No. 16 LINE STATION PESHAWAR Soft Copy

Revision No: 00 Revision Date: July 2014 Page 1 of 1

Originator: General Manager Quality Assurance