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The impact of advertising message strategy – fair labour v. sexual appeal – upon Gen Y
consumers' intent to patronize an apparel retailer
Karen Hyllegard Jennifer Ogle Ruoh-Nan Yan
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To cite this document:
Karen Hyllegard Jennifer Ogle Ruoh-Nan Yan, (2009),"The impact of advertising message strategy –
fair labour v. sexual appeal – upon Gen Y consumers' intent to patronize an apparel retailer", Journal of
Fashion Marketing and Management: An International Journal, Vol. 13 Iss 1 pp. 109 - 127
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Abstract
Purpose – The purpose of this paper is to examine Gen Y consumers’ responses to American
Apparel’s use of two advertising message strategies – fair labour and sex appeal, using the theory of
reasoned action to predict intent to patronize American Apparel and comparing the utility of the
classic reasoned action model with an extended model that included variables external to the theory.
Design/methodology/approach – A questionnaire was administered to 425 consumers, who were
randomly assigned to one of four advertisement exposure groups. Group 1 evaluated an American
Apparel ad (Ad No. 1) that promoted fair labour practices. Groups 2, 3, and 4 evaluated Ad No. 1 as
well as one of three additional ads that featured messages employing sex appeal of varied intensities.
Findings – Participants’ attitudes toward American Apparel were more positive when they were
exposed to the fair labour message, only, than when they were exposed to the fair labour message in
conjunction with one of the three sex appeal messages. In the classic reasoned action models, intent to
patronize American Apparel was consistently predicted by attitude toward the retailer. Extending the
models increased the explained variance for Groups 1, 2, and 3, with several variables adding
predictive utility.
Research limitations/implications – A fair labour message may contribute to positive
evaluations of apparel advertisements and may build positive attitudes toward apparel retailers.
Thus, when appropriate, apparel retailers might consider using a fair labour message strategy, rather
than a sex appeal message strategy.
Originality/value – The study explores consumer responses to two distinct advertising message
strategies not often used simultaneously by a single company within the contemporary marketplace
and examines the influence of these responses and other variables on patronage intention.
Keywords Advertising, Advertising effectiveness, Garment industry, Retailers
Paper type Research paper
The globalization of the textiles and apparel industry in the second half of the 20th
century wrought a number of adverse labour and environmental conditions that came Journal of Fashion Marketing and
to the political and social forefront of the industrialized world in the 1990s. Increased Management
Vol. 13 No. 1, 2009
awareness of these conditions spurred a movement among businesses, consumers, and pp. 109-127
academics to envision, develop, and adopt alternative or “socially responsible” modes q Emerald Group Publishing Limited
1361-2026
for the production, distribution, and consumption of textile and apparel goods (Dickson DOI 10.1108/13612020910939914
JFMM and Eckman, 2006; Littrell and Dickson, 1997). In turn, the emergence of these
13,1 alternative business models has prompted the use of message strategies designed to
promote socially responsible business practices for the purposes of building brand
image and generating sales and profits (Dickson, 2001; Knight and Greenberg, 2002;
Stabile, 2000).
The present study focuses upon the advertising message strategies used by
110 American Apparel, a global apparel retailer recognized for its socially responsible
production practices, and in particular, for its commitment to fair labour[1] (Joergens,
2006). Founded in 1997 as a wholesale tee-shirt company, American Apparel targets
Gen Y consumers – and, in particular, young, educated, urbanites – with its line of
‘70s inspired knitwear in fitted and updated styles (DiNardo, 2006). Today, the
company operates as a vertically integrated clothing manufacturer and retailer with
production facilities located in Los Angeles (DiNardo, 2006; Ordoñez et al., 2006).
American Apparel prides itself as a “fair labour enterprise” operating on US soil
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(DiNardo, 2006) and often highlights its production ideology in its advertising
campaigns, which draw attention to the company’s unparalleled employee benefits and
wages and its clean, modern LA factory. As a leader in fair labour practices, the
company has won the admiration of industry insiders, consumers, and the news and
entertainment media (Ordoñez et al., 2006; Washington, 2006).
This admiration for American Apparel’s socially responsible approach to apparel
production has been tempered, however, by highly charged criticism that the company
has received for the frequent use of sexual and provocative imagery and text within its
advertisements (Savoie, 2006; Straub, 2006, The Economist, 2007). For instance, many
American Apparel advertisements feature photographs of company employees in
overtly sexual poses and various states of undress. Within these advertisements,
models are often identified by name, and the text, which typically emphasizes themes
of sexual objectification and activity, is framed as the “biography” or the “real life
story” of the featured model. When taken alongside their seemingly progressive
approach to labour issues, American Apparel’s use of sexual imagery and text as an
advertising strategy has fueled the impression of a company that embodies the
“bizarre contradictions of postmodern consumer capitalism” (Straub, 2006, para. 4). It
is this contradiction that is the focus of the present work. More specifically, the purpose
of this study was to examine Gen Y consumers’ responses to American Apparel’s use
of two conceptually disparate advertising message strategies to promote apparel
goods: one strategy in which the company describes their use of fair labour practices
and another strategy in which the company invokes sexual imagery and text. Of
particular interest was the impact of Gen Y consumers’ responses to these advertising
strategies upon their intent to patronize American Apparel.
Related literature
Consumer responses to advertising
It is a commonly held assumption that advertising has the potential to shape
consumers’ beliefs and behaviors. Although the impact of advertising upon consumer
behavior is understood to be cumulative, researchers have devised models to
demonstrate the hierarchical effects of advertising on purchase intention. Much of this
work builds upon that of Mitchell and Olson (1981), who extended classic attitude
theories (e.g., Fishbein and Ajzen, 1975) to examine the ways in which attitudes toward Impact of
advertisements may influence brand attitudes and purchase intentions. advertising
Although several different models of advertising effects have been proposed, most
posit: message
.
that brand awareness or attitudes may inform consumers’ attitudes toward
advertisements; and/or
.
that attitudes toward advertisements may generate brand awareness or
111
contribute to development of brand attitudes.
In turn, when taken together, consumers’ attitudes toward advertisements and their
attitudes toward brands may shape their purchase intentions (see De Pelsmacker and
Van Den Bergh, 1996; Mackenzie et al., 1986; Mitchell and Olson, 1981; Percy and
Rossiter, 1992; Shimp, 1981). Further, and as is discussed below, there is evidence to
suggest that advertising message strategy (i.e. appeal) may influence consumer
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and female responses to sexual appeals in advertising have suggested that women
typically respond more negatively to advertisements featuring mild sexual appeals or
content that alludes to rape or violence. Both men and women, however, react
negatively to the use of blatantly overt sexual appeals (Andersson et al., 2004; LaTour
and Henthorne, 1994).
Fair labour appeals. Very little scholarly attention has been directed toward the use
of socially responsible production appeals in the advertising and promotion of textile
and apparel products. A few studies have examined the utility of corporate codes of
conduct as well as “no sweat” and “eco” labels in the marketing of apparel products
and the impact of these strategies upon consumers’ purchase intentions (e.g., Dickson,
2001; Iwanow et al., 2005; Nimon and Beghin, 1999). Taken together, these findings
suggest that such marketing strategies may have a limited reach; may be effective for
selected ethical practices, only; and may not be as salient for many consumers as are
other product attributes (e.g., price or quality). Although Dickson (2001) reported that
women were more likely than were men to be influenced by “no sweat” labels,
researchers have not yet explored the influence of gender on consumer response to fair
labour advertising appeals and subsequent purchase intentions. Finally, researchers
have found that generational cohorts (i.e. members of the Baby Boomer generation and
members of generation Y) do not differ in their responses to eco appeals used in
advertisements for non-apparel products (e.g., cars and shampoo) (Loroz, 2006).
et al., 2005; North et al., 2003). For Gen Y consumers, in particular, brand may be an
especially salient factor in shaping purchase decisions (Morton, 2002).
Consumer perceptions of production practices. Researchers also have examined
whether consumers’ perceptions of apparel production practices may shape their
purchase patterns. This work has focused upon two primary issues: country of origin
and fair labour. Findings from several studies have suggested that country of origin
plays a significantly less important role in shaping consumers’ apparel purchase
decisions than do other attributes such as price, aesthetics, and quality
(Abraham-Murali and Littrell, 1995; Eckman et al., 1990; Ettenson et al., 1988;
Forney et al., 1993; Gipson and Francis, 1991; Hester, 1989; Hester and Yuen, 1987;
Lang and Crown, 1993). Similarly, although findings from an early study suggested
that a majority of consumers would avoid purchasing apparel produced in sweatshops
(Marymount University, 1995), findings from more recent work have indicated that
only a small percentage of consumers would use a “No Sweat” [shop] label in making
apparel purchase decisions (Dickson, 2001). Likewise, Joergens (2006) found little
evidence to suggest that fair labour issues had an impact upon consumers’ apparel
purchase decisions, and Iwanow et al. (2005) found that apparel price, quality, and style
had a greater effect on consumers’ apparel purchase behavior than did their concerns
about ethical production practices (e.g., wages, working conditions). Conversely,
Littrell et al. (2005) found that participants from varied generational cohorts (Gen X,
Baby Boomer, and Swing) assigned a high degree of importance to fair trade practices
associated with the production of apparel, including wages, workplace conditions, and
the environment. Researchers have begun to examine Gen Y consumer responses to
fair labour (and/or labour abuse) practices (Valor, 2007), but have not yet examined this
cohort’s response to the use of fair labour appeals to promote the sale of apparel.
Theoretical framework
This study was informed by the theory of reasoned action (Ajzen and Fishbein, 1980;
Fishbein and Ajzen, 1975), which suggests that human behavior can be predicted by an
individual’s stated intention to behave in a given way. Two factors, an individual’s
attitude toward a given behavior and his/her subjective norm (i.e. his/her perception of
the desirability of the behavior to important others), contribute to an individual’s
behavioral intention. The following equation is used to express this relationship:
JFMM BI ¼ ðAB Þw1 þ ðSN Þw2
13,1 where BI denotes behavioral intention, AB denotes attitude toward the behavior, SN
denotes subjective norm, and w1 and w2 denote the weights[2] of the respective factors.
Attitude toward a given behavior is calculated as the summed product of belief
strength (bi) and belief evaluation (ei):
114 X
AB ¼ bij eij :
Belief strength is the extent to which an individual believes a behavior and/or its
outcome to be true or probable, whereas belief evaluation is the importance or
desirability of the belief to an individual. Subjective norm is the summed product of
normative belief (NBi) and motivation to comply with others (MCij):
X
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SN ¼ NBij MCij :
In this study, the theory of reasoned action was used to predict consumers’ intent to
patronize American Apparel. In order to gain a more comprehensive understanding of
the varied factors that may influence consumer patronage behavior, the classic
Fishbein and Ajzen model was extended to include variables external to the theory.
The variables added to the model were consumers’ pre-existing awareness of American
Apparel (i.e. brand awareness or recognition), evaluations of American Apparel
advertisements, consumers’ preferences for apparel attributes, gender, and monthly
apparel expenditures. As noted in the literature review, these variables may explain
some additional variance, beyond that explained by the classic reasoned action model,
in consumers’ behavioral intentions to patronize American Apparel. Thus, like
Mitchell and Olson’s (1981) seminal work, the present study examines the way in
which consumers’ intentions to patronize a given retailer are shaped by their salient
beliefs about this retailer (e.g., beliefs about the company’s business practices) as well
as by their evaluations of that retailer’s advertisements.
Methods
Sample
University students were recruited to participate in this study using an intercept
survey method. Surveying university students about their behavior related to apparel
consumption is a common practice in academic research (e.g., Belleau et al., 2007; Ha
and Lennon, 2006; Valor, 2007) because college students spend a higher percentage of
their discretionary incomes on apparel than do other segments of the population[3] and
because they tend to be concerned about issues pertaining to the socially responsible
production and marketing of apparel and other consumer goods (Alloy Media þ
Marketing, 2006; Cone Inc., 2006). Also many apparel brands and retailers, such as
American Apparel (which operates retail outlets in urban areas and upscale college Impact of
towns), specifically target this demographic (i.e, young-adult, educated consumers). advertising
To obtain a diverse sample, participants were approached at various sites on a
university campus, including the student center, academic buildings, and residence message
halls. The resulting sample included 425 university students ranging in age from 18 to
27 years (the mean age for the sample was 21.26 years). A total of 163 participants were
male (38.4 percent), and 261 were female (61.4 percent); one participant did not report 115
gender. The sample represented diversity in academic major and the ethnic
composition of the sample mirrored that of the university community from which it
was drawn. The majority of the sample, 83.8 percent, self-reported
Caucasian-American (or white) ethnicity, 6.1 percent of the sample self-reported
Hispanic or Latino ethnicity, 3.5 percent of the sample self-reported African-American
ethnicity, 2.4 percent of the sample self-reported Asian-American ethnicity, 2.8 percent
of the sample self-reported “other” ethnicity (e.g., Native-American, Pacific Islander)
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and the remaining 1.4 percent did not report ethnicity. Reported expenditures for
apparel ranged from $0 to $1,000 per month, with a mean of $101.33.
selected advertisements were identified: no/low (Ad No. 1), moderate (Ad No. 3), and
high (Ad No. 2 and Ad No. 4).
Section three. Consumers’ beliefs about American Apparel’s engagement in a range
of socially responsible business practices (i.e. belief strength) were assessed using five
items rated on a 5-point Likert-type scale (1 ¼ strongly disagree, 5 ¼ strongly agree).
In particular, consumers were asked to rate their level of agreement with American
Apparel’s use of fair labour practices, avoidance of offensive imagery, use of
environmentally friendly practices, avoidance of sexually explicit images, and
promotion of healthy body images. Cronbach’s alpha for this scale was 0.56. Perceived
importance of beliefs (i.e. belief evaluation) was measured using the same 5-point scale
used to assess belief strength. Here, participants were asked to rate their level of
agreement with the statement that, “It is important for apparel companies to . . . ” use
fair labour practices, avoid offensive imagery, use environmentally friendly practices,
avoid sexually explicit images, and promote healthy body images. Cronbach’s alpha
for this scale was 0.84. Consistent with the theory of reasoned action (Ajzen, 1985;
Ajzen and Fishbein, 1980), attitude scores were calculated by summing the products of
participants’ responses to all belief-strength items and the related belief-evaluation
items.
Normative beliefs about socially responsible business practices were measured on a
four item, 7-point semantic differential scale. Participants were asked to indicate their
perceptions about whether they believed that others who are important to them
thought that they should be concerned about:
.
fair labour practices;
.
environmentally friendly production practices;
.
use of offensive imagery of people in advertisements; and
.
use of sexually explicit imagery in advertisements.
Endpoints for the scale were “I should not” and “I should.” Cronbach’s alpha for this
scale was 0.77. Motivation to comply with others also was assessed using a semantic
differential scale. Participants were asked to respond to the single item, “Generally
speaking, how much do you want to do what other people who are important to you
think?” Endpoints for the 7-point scale were “Not at all” and “Very much”. Subjective
JFMM norms scores were generated by summing the products of participants’ responses to all
13,1 normative belief items and the motivation to comply item.
Intent to patronize American Apparel was tapped using a three-item, 7-point
semantic differential scale with endpoints, “Definitely not” and “Definitely.”
Participants were asked if, in the future, they intended to:
.
shop at American Apparel;
118 .
purchase goods at American Apparel; and/or
.
tell a friend about American Apparel.
examined in this study. The variance inflation factor (VIF) for relevant regression
models ranged from 1.05 to 1.64, and the tolerance values ranged from 0.61 to 0.95.
Thus, all of VIF values were less than 10, and all tolerance values were greater than
0.10 (see Hair et al., 1995).
ANOVA was conducted to compare participants’ attitudes toward American
Apparel across the four ad exposure groups. Results showed that the overall model
was significant (F ¼ 17:71, p , 0.001), suggesting that participants’ attitudes toward
American Apparel varied across different ad exposures. Results from a Scheffé post
hoc test indicated that participants in Group 1 held more positive attitudes toward
American Apparel than did those in Group 2 (M ¼ 68:01 v. M ¼ 54.14, p , 0.001),
Group 3 (M ¼ 68:01 v. M ¼ 58:28, p , 0.01), and Group 4 (M ¼ 68:01 v. M ¼ 51:31,
p , 0.001). In addition, participants in Group 3 held more positive attitudes toward
American Apparel than did those in Group 4 (M ¼ 58:28 v. M ¼ 51:31, p , 0.05).
Thus, findings suggest that participants’ attitudes toward American Apparel were
more positive when they were exposed to the fair labour advertising message, only,
than when they were exposed to the fair labour message in conjunction with one of the
sex appeal messages.
For all groups in which participants viewed two ads (i.e. in Groups 2, 3, and 4),
paired sample t-tests were used to compare individual participants’ evaluations of the
two advertisements viewed. Results showed that participants in Group 2 were more
positive in their evaluations of Ad No. 1 than they were in their evaluations of Ad No. 2
(M ¼ 39:74 v. M ¼ 34:57, t ¼ 3:75, p , 0.001). Participants in Group 3 evaluated Ad
No. 1 more positively than they did Ad No. 3 (M ¼ 39:96 v. M ¼ 32:27, t ¼ 6:02,
p , 0.001). Likewise, participants in Group 4 evaluated Ad No. 1 more positively than
they did Ad No. 4 (M ¼ 40:60 v. M ¼ 30:47, t ¼ 6:02, p , 0.001). Thus, across groups,
Ad No. 1 was evaluated in aggregate as being more appealing, appropriate, effective,
ethical, informative, interesting, truthful, convincing, and less offensive than were Ads
No. 2, No. 3, and No. 4, which featured sex appeal messages.
Because gender also may play a role in explaining consumers’ attitudes towards
advertisements and brands, ANOVA was conducted to examine whether there was an
interaction effect between gender and ad exposure on attitude toward American
Apparel. Univariate analysis revealed that gender did not interact with ad exposure in
explaining participants’ attitudes toward American Apparel (F ¼ 1:96, p . 0.05). To
further explore the possibility of an interaction effect, contrast comparisons of 28 pairs Impact of
of mean attitude scores were conducted. Results from the analysis indicated that 17 of advertising
the 28 pairs of the comparisons showed a gender effect[4]. Specifically, female
participants in ad exposure Groups 2 and 3 showed more positive attitudes toward message
American Apparel than did males in those groups (Mmale ¼ 48:73 v. Mfemale ¼ 56:96,
F ¼ 5:62, p , 0.05; Mmale ¼ 51:68 v. Mfemale ¼ 61:68, F ¼ 7:66, p , 0.01, respectively).
Results showed that both males and females had similar attitudes toward American 119
Apparel after viewing Ad No. 4 ðMmale ¼ 51:84 v. Mfemale ¼ 50:92, F ¼ 0:08, p ¼ 0:78).
Multiple regression analyses were conducted to compare the utility of the classic
Ajzen and Fishbein (1980) model with an extended reasoned action model in predicting
consumers’ patronage behaviors at American Apparel. In the classic models, intent to
patronize American Apparel was predicted by attitude toward American Apparel and
subjective norm. In the extended model, intent to patronize American Apparel was
predicted by attitude toward American Apparel and subjective norm as well as by
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To compare the predictive utility of the classic and extended models (i.e. the significant
difference in the R 2 values), F ratios were calculated (Tsai, 2006). Results of these
analyses are presented as follows by ad exposure group.
Results revealed that for Group 1, the classic model was significant (R 2 ¼ 0:08,
F ¼ 4:19, p , 0.05). That is, among participants who were exposed to the fair labour
advertising message, only, intent to patronize American Apparel was positively
predicted by attitude toward American Apparel (b ¼ 0:23, t ¼ 2:11, p , 0.05), but not
subjective norm (b ¼ 0:10, t ¼ 0:95, p . 0.05). Results also indicated that the extended
model was significant (R 2 ¼ 0:42, F ¼ 6.64, p , 0.001). Participants’ intent to
patronize American Apparel was positively predicted by their attitudes toward
American Apparel (b ¼ 0:23, t ¼ 2:16, p , 0.05), preference for socially responsible
production (b ¼ 0:19, t ¼ 2:11, p , 0.05), and awareness of American Apparel
(b ¼ 0:33, t ¼ 3:24, p , 0.01). Comparison of the classic and extended models
indicated that extended model did have additional explanatory power over the classic
model (F ð7;88Þ ¼ 5:61, p , 0.01) (see Table I).
For Group 2, results indicated that the classic model was significant (R 2 ¼ 0:13,
F ¼ 7:60, p , 0.01). More specifically, for those participants who were exposed to both
Ad No. 1, containing a fair labour message, and Ad No. 2, containing a “high intensity”
sex appeal message, intent to patronize American Apparel was positively predicted by
attitude toward American Apparel (b ¼ 0:36, t ¼ 3:78, p , 0.001), but not subjective
norm (b ¼ 20:00, t ¼ 20:02, p . 0.05). Likewise, analyses revealed that the extended
model was significant (R 2 ¼ 0:42, F ¼ 7:21, p , 0.001), with intent to patronize
American Apparel positively predicted by subjective norm (b ¼ 0:19, t ¼ 1:98,
p , 0.05), awareness of American Apparel (b ¼ 0:43, t ¼ 4:71, p , 0.001), and
JFMM
Independent variables B SE b t Adj. R 2 R2
13,1
Classic Fishbein and Ajzen model
0.06 0.08 *
Attitude toward American Apparel 0.04 0.02 0.23 2.11 *
Subjective norm 0.01 0.01 0.10 0.95
120 Extended Fishbein and Ajzen model
0.35 0.42 * * *
Attitude toward American Apparel 0.05 0.02 0.23 2.16 *
Subjective norm 0.00 0.01 0.01 0.09
Awareness 1.35 0.42 0.33 3.24 * *
Evaluation of the ad viewed 0.09 0.05 0.18 1.76
Apparel factor (fit/quality) 2 0.24 0.57 2 0.04 2 0.43
Apparel factor (brand/fashion) 0.57 0.46 0.13 1.24
Table I. Apparel factor (SR production) 0.89 0.42 0.19 2.11 *
Predicting intent to Gendera
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Notes
1. Under the US Fair Labor Standards Act, fair labor is defined along three dimensions: paying
employees the minimum wage or higher, not employing young children, and not requiring
employees to work for long hours without premium overtime pay (see Goldstein et al., 1999).
2. The relative weights of the factors in influencing a given behavior are assessed across a
group of participants rather than for individuals. Typically, these weights are interpreted to
be the beta weights obtained from multiple regression analysis (O’Keefe, 1990).
3. US college students spend 12 percent of their discretionary income on apparel and footwear
(Crane, 2007), which is approximately three times the amount that the average US household
allocates to apparel expenditures (US Bureau of Labor Statistics, 2007)
4. In total, 28 pairs of contrast comparisons of the mean attitude scores were made based upon
the eight possible combinations for the two levels of gender and the four levels of ad
exposure. The first combination of gender/ad exposure was compared with the other seven
combinations, and the second combination of gender/ad exposure was compared with the
remaining six gender/ad exposure combinations and so forth.
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Corresponding author
Karen Hyllegard can be contacted at: Karen.Hyllegard@ColoState.edu
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