Level 2 Maintenance Answers

Level 2 NVQ Diploma in Building Maintenance Multi-trade
Repair and Refurbishment Operations (Construction)

Questions and Answers
Unit No 01 Conforming to General Health, Safety and Welfare in the Workplace
Unit Ref M/508/6537 ***** MANDATORY UNIT ***** (QCF Level 1 )
1.4 State why and when health and safety control equipment, identified by the principles of
protection, should be used relating to types, purpose and limitations of each type, the work
situation, occupational use and the general work environment, in relation to:
– collective protective measures
– personal protective equipment (PPE)
– respiratory protective equipment (RPE)
– local exhaust ventilation (LEV)
Collective protective measures are used to offer protection to everyone, they come in many forms, hoarding,
fencing, signs, inductions and toolbox talks. In short, anything that protects or warns workers of any hazard or
danger.
PPE protects the wearer only, the most basic on site is hard hat, high-vis and protective footwear.
RPE protects the wearer, these are additional PPE, worn to prevent the wearer from inhaling harmful particles.
LEVs are normally found on machinery that generate dusts, the dusts are collected within the machinery to
prevent the user and others from inhaling them.
All health, safety and control equipment will only perform correctly if they are used correctly.
1.5 State how the health and safety control equipment relevant to the work should be used in
accordance with the given instructions.
Health and safety control equipment must be used as directed in instructions received in the RAMS, site
induction, manufacturer’s instructions and toolbox talks. It must only be used for their intended purposes. When
damaged, the item or product must be replaced.
1.6 State which types of health, safety and welfare legislation, notices and warning signs are
relevant to the occupational area and associated equipment.
Legislation includes Health and Safety at Work Act and The Construction (Health, Safety and Welfare)
Regulations both normally displayed in the canteen.
On site there are many notices and warning signs such as No Entry, Danger, Ear defenders must be worn, No
smoking or naked flames. They are relevant as they are intended to warn us of all risks and dangers and the
preventive measures that we must take.
1.7 State why health, safety and welfare legislation, notices and warning signs are relevant to the
occupational area.
Firstly, they are a legal requirement. Secondly, to prevent any accident and to keep us safe by informing,
warning and reminding us of the dangers and measure to take to avoid harm.
1.8 State how to comply with control measures that have been identified by risk assessments and
safe systems of work.
We can comply with the control measure by reading the risk assessments and method statements, using this
information we must wear the stated PPE and follow the instructions to carry out the work safely.
2.2 List typical hazards associated with the work environment and occupational area in relation to
resources, substances, asbestos, equipment, obstructions, storage, services and work activities.
Some resources can be heavy, causing back injuries if not lifted correctly, some can be sharp, handled only with
gloves, equipment resources can be very loud and generate dusts.
Substances can be a fire risk if not stored or handled right, the worker may need to wear a RPE to prevent harm.
Asbestos, this can lead to a death if inhaled, if found, report it and leave it to the specialist removal team.
Equipment can have sharp blades, generate noise and dusts.
Obstructions can cause trip hazards; they can block up pathways.
Storage, materials if stacked too high can cause injuries trying to retrieve them.
Services, electrical services can cause fires and electrocution.
Work activities can generate noise, dusts and heat, they must be performed safely.
2.3 List the current Health and Safety Executive top ten safety risks.
The top 10 are falling from height, trips and falls, moving objects/materials, manual handling, noise, vibrations,
respiratory diseases, asbestos, electrocutions and collapsing environment/trapped.
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2.4 List the current Health and Safety Executive top five health risks.
The top 5 are asbestos, mental health, manual handling, silica dust and hazardous substances.
2.5 State how changing circumstances within the workplace could cause hazards.
Weather conditions can change quickly, leading to hazards, for example a slippery floor, ice and snow also
have the same effect. Winds can blow dust and sheets around the site.
2.6 State the methods used for reporting changed circumstances, hazards and incidents in the
workplace.
These are reported to our supervisor as soon as possible. The quickest way is to tell him personally, work stops
until the hazard is removed. The supervisor fills out his site diary and reports the hazard to the site manager.
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3.6 State the organisational policies and procedures for health, safety and welfare, in relation to:
– dealing with accidents and emergencies associated with the work and environment
– methods of receiving or sourcing information
– reporting
– stopping work
– evacuation
– fire risks and safe exit procedures
– consultation and feedback
Accidents and emergencies are dealt with swiftly and by the correct persons. Such as a first aider is informed of
any injury, fires by the fire marshal.
Information is sourced from the site induction, toolbox talks, safety briefings, both verbally and written.
Reporting any hazard is essential as it prevents injuries and dangers.
Work is halted if a hazard or danger is noticed, the supervisor informed, work will only resume when the
hazard is removed and safe working conditions are in place.
The evacuation plan is explained in the site induction, also in toolbox talks, the route clearly marked out.
In the event of a fire, we follow the evacuation plan and route, work is halted immediately, the claxon sounded,
everyone meets up in the muster points.
Consultation and feedback happens during every toolbox talk with all work colleagues contributing.
3.7 State the appropriate types of fire extinguishers relevant to the work.
The types of fire extinguishers relevant to the work are water, dry powder, carbon dioxide and foam
3.8 State how and when the different types of fire extinguishers are used in accordance with
legislation and official guidance.
Water and dry powder are used in wood and paper fires. Carbon dioxide used on electrical fires and foam used
on oil-based fires. The extinguishers must be used by trained employees such as a fire marshal, and only if there
is no risk to themselves or others.
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4.2 State how personal behaviour demonstrates responsibility for general workplace health, safety
and welfare, in relation to:
– recognising when to stop work in the face of serious and imminent danger to self and/or
others
– contributing to discussions and providing feedback
Work must stop whenever any danger to self or others is identified, others must be warned, supervisor
informed, the correct trained person to deal with the incident called.
Every employee of the site must attend toolbox talks and should take part in by proving their own personal view.
When reporting incidents to the supervisor, it is important to report them as quickly as safely possible and as
accurately as possible.
The site employees must keep their work area in a clean condition, remove all waste and place it in recycling
skips to prevent accidents and fires.
4.3 Give examples of how the behaviour and actions of individuals could affect others within the
workplace.
When people do not follow the RAMS, site induction and toolbox talks accidents are much more likely
to happen. Every occupation must be made to keep their work area clean and tidy.
5.2 State how security arrangements are implemented in relation to the workplace, the general
public, site personnel and resources.
The workplace- the site is enclosed with timber hoarding and fencing, the only access and exit points have a
security guard to prevent unauthorised people to enter the site.
The general public are not authorised to enter the site, if found they must be escorted off site using the quickest
safe route.
Site personnel are issued with passes that must be shown to the security, the names, times, company name
recorded.
Every sub-contractor has their own lock-up container to store the resources that they will use. only employees
of the sub-contractor can access their own lock-up container.
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Unit No 02 Conforming to Productive Working Practices in the Workplace
Unit ref. T/508/6538 ***** MANDATORY UNIT ***** (QCF Level 2 )
1.2 Explain different methods of communicating with line managers, co-workers and clients
Methods of communicating with line mangers are phone calls, in person, photos, drawings.
With co-workers, in person, drawings, photos and work briefings.
With clients, by drawings, site meetings.
1.3 Give reasons for using certain methods of communication for particular job activities.
Certain methods are chosen because of distance, if the distance is too far a in person meeting would not be
possible. The communication method must be clear to everyone, that it is not too complicated. That all the
details are included. Drawings are used because they show a great deal of information, and can be easily read
and understood.
2.3 Describe how organisational procedures are applied to ensure work is planned and carried out
productively, in relation to:
– using resources for own and other’s work requirements
– allocating appropriate work to employees
– organising the work sequence
– reducing carbon emissions
The resources on the site have all been ordered and allocated for specific work, the supervisor calculates the
quantity and takes the lead time into account when placing the order to ensure that the resources are on site
when required and the work runs to programme.
Work is allocated by the supervisor taking into consideration the number of employees needed, their
qualifications, their skill level.
The programme of works dictates the sequence of work that must be carried out in order that the next trades
can start their work on time.
Resources are used as stated in the RAMS and the manufacturer’s instructions to minimise waste and help to
reduce carbon emissions.
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2.4 Describe how to contribute to zero/low carbon work outcomes within the built environment.
This can be achieved by minimising waste, recycling all waste, using natural materials, using green energy, using local
suppliers and sustainable materials.
3.2 Describe how to complete and maintain documentation in accordance with organisational
procedures, in relation to:
– job cards
– worksheets
– material/resource lists
– time sheets
Job cards are given to the employee by the supervisor, they give the precise location of the work and describe
the work detail.
Worksheets are completed by the employee to record the name or names of the people that carried out the
work.
Material/resource lists- are completed by the employee to record the quantity of resources used, given to the
supervisor to update the records.
Time sheets- are completed by the employees to record the hours and any bonuses that they are owed by the
employer.
3.3 Explain the reasons for ensuring documentation is completed clearly and within given
timescales.
The reasons for the documentation to be completed clearly and in given timelines is to avoid any confusion that
may arise from unclear documentations. It makes life easier for the supervisor to have an accurate record of
resources used for costing purposes. It helps to keep the works running to programme if the quantities of
resources are accurately kept and with keeping the work on budget.
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4.3 Describe how to maintain good working relationships, in relation to:

– individuals
– customer and operative
– operative and line management
– own and other occupations
In relation to individuals good working relations can be maintained by being polite, helpful and honest.
Between the customer and operative they can be maintained by producing work that meets the required
standard.
Between the operative and line management they can be maintained by being punctual and hard working.
Between own and other occupations, they can be maintained by keeping the work area clean and tidy.
4.4 Describe why it is important to work effectively with line management, colleagues and
customers.
It is important to work with line management, colleagues and customers effectively because it creates a team
spirit, higher quality and quantity, the work is produced in the set deadline and to costs, this improves the
chances of gaining work in the future.
4.5 Describe how working relationships could have an effect on productive working.
When sites have a good working relationship, the site pulls together and works as a team, helping each other
out, the production rate is high and the site is a safer place to work. On the opposite side, a bad working
relationship leads to arguments, poor quality, low production rates and a high turnover of workers
4.6 Describe how to apply principles of equality and diversity when communicating and working
with others.
The principles are applied by treating everyone as an equal, the way you would expect to be treated, an honest
and friendly approach to all.
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Unit No 03 Moving, Handling and Storing Resources in the Workplace
Unit ref. Y/508/6533 ***** MANDATORY UNIT ***** (QCF Level 2 )
1.3 Describe the different types of technical, product and regulatory information, their source and
how they are interpreted.
Technical and product information arrives with the product, the technical information explains the
specifications, the product information describes the uses and how to use.
Regulatory information also arrives with the product, for instance explains the legal recycling methods. Other
regulatory information can be found in the Building Regs.
1.4 State the organisational procedures developed to report and rectify inappropriate information
and unsuitable resources and how they are implemented.
When any unsuitable resource or inappropriate information is discovered, we make a verbal report to the
supervisor, he will contact the site manager/head office if needed for clarification.
1.5 Describe how to obtain information relating to using and storing lifting aids and equipment.
This information is explained by the supervisor, RAMS and information that accompanies the lifting aid.
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2.1 Describe their responsibilities under current legislation and official guidance whilst working:
– in the workplace, in confined spaces, below ground level, at height, with tools and
equipment, with materials and substances, with movement/storage of materials and by manual
handling and mechanical lifting.
Whilst in the workplace, all site employees must follow site rules, wear the correct PPE and are responsible for
their own actions. In confined spaces additional measures will be required, such as a confined spaces ticket,
tripod, harness, gas monitor and lighting. When working below ground, a worker must be allocated as a look out
in case of collapse, the sides must be propped up and access by ladder. At height, the platform must be
assembled by PASMA qualified workers, a fall arrest must be put in place if the RAMS state. Operatives must
have training to use tools and equipment that they are not trained or qualified to use, additional PPE such as
eye protection must be worn if the RAMS state. Training must also be given if the operatives are unfamiliar with
materials and substances, additional PPE must be worn if the RAMS state. Manual lifting training must be given
to operatives to avoid injury. Only trained operatives can use mechanical lifting, the materials must be secured
to ensure safety.
2.2 Describe the organisational security procedures for tools, equipment and personal belongings
in relation to site, workplace, company and operative.
Tools are required to be signed in and out of the storage container to check who and where they are being
used, when not in use they are stored in the container.
Equipment is only allowed to be removed from the stores by qualified operatives. Tools and equipment can only
be signed in and out by an employee of the same company.
Personal belongings of each operative are stored in their own personal locker.
2.3 Explain what the accident reporting procedures are and who is responsible for making the
reports.
Accidents must be recorded in the accident book, the name of the person, the injury, the time and date. The
accident book can be completed by the injured person or by a work colleague, the supervisor must also be
informed of the accident details.
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2.4 State the appropriate types of fire extinguishers relevant to the work.
Answered previously
Unit 1. 3.7
2.5 Describe how and when the different types of fire extinguishers, relevant to the given
occupation, are used in accordance with legislation and official guidance.
Answered previously
Unit 1. 3.8
3.4 Explain why and when health and safety control equipment, identified by the principles of
protection, should be used, relating to moving, handling and/or storing resources, and the
types, purpose and limitations of each type, the work situation, occupational use and the
general work environment, in relation to:
– local exhaust ventilation (LEV)
Answered previously
Unit 1. 1.4
3.5 Describe how the health and safety control equipment relevant to the work should be used in
Answered previously
Unit 1. 1.5
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3.6 State how emergencies should be responded to in accordance with organisational authorisation
and personal skills when involved with fires, spillages, injuries and other task-related hazards
Emergencies must be dealt with straight away to avoid further damage or harm. The fire marshal must be
alerted to deal with fires, the spill person alerted for spills, the first aider for injuries and the supervisor for other
task related hazards.
4.2 Describe the characteristics, quality, uses, sustainability, limitations and defects associated
with the occupational resources in relation to:
– lifting and handling aids
– container(s)
– fixing, holding and securing systems
Lifting and handling aids are used to make the lifting and handling easier, there are many types, from simple
buckets, to hoists, ropes, slings, block grabs, suction and hydraulic lifting devices.
Containers are used as an efficient place to store tools, equipment and materials. They are very easy to secure,
but may need to have a shelving system installed.
Fixing, holding and securing systems are made from strong, normally rust proof metals. They are used to fix
something firmly in place. They include nails, screws, bolts, brackets and hangers.
4.3 Describe how the resources should be handled and how any problems associated with the
resources are reported.
Every resource must be handled safely, following the information and instructions in the RAMS, manufacturer’s
information, toolbox talks and training. We inform the supervisor of any problem associated with resources.
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4.4 Explain why the organisational procedures have been developed and how they are used for the
selection of required resources.
The procedures were developed to ensure that the operatives do not get injured while they are at work. They
are made aware of the correct PPE and moving, handling and storing methods. They also ensure that the
resources are on site when needed and operatives can work with them in a safe method.
4.5 Describe any potential hazards associated with the resources and methods of work.
Vapours given off by substances.

Working from height.
Working with noisy equipment.
Dusty conditions.
Sharp bladed tools.
Sharp materials.
5.4 Describe how to protect work from damage and the purpose of protection in relation to general
workplace activities, other occupations and adverse weather conditions.
There are many ways to protect work from damage, which may otherwise cause delays and extra costs. The
work area can be cordoned off to prevent other trades entering the area, this can be by using bollards, fencing
or barriers. The packaging can sometimes be left on the work, such as cardboard protection. Cordec, polythene
sheets and frost protection can all be used to protect work from adverse weather conditions.
5.5 Explain why the disposal of waste should be carried out safely in accordance with
environmental responsibilities, organisational procedures, manufacturers’ information,
statutory regulations and official guidance.
Waste must be removed and deposited in the correct recycling skips to comply with the company, the site and
government regulations. The removal of waste from the working area helps to maintain a safe site as fires and
slips, trips and falls are less likely to happen.
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6.2 State the purpose of the work programme and explain why deadlines should be kept in relation
to:
– progress charts, timetables and estimated times
– organisational procedures for reporting circumstances which will affect the work programme.
Progress charts, timetables and estimated times are used to monitor the work carried out to the planned work in
the work programme. The information is recorded and any delay to the programme can be identified.
Our organisational procedures for reporting circumstances which will affect the work programme is
that we report anything that we consider could cause a delay to the supervisor.
7.3 Describe how to apply safe work practices, follow procedures, report problems and establish
the authority needed to rectify them when moving, handling and/or storing occupational
resources.
They can be applied by following all safety instructions including site induction, the RAMS, toolbox talks,
previous training and wearing the PPE stated at all times to ensure safety at work. Problems are reported
verbally to our supervisor, he would give us the authority to rectify the problems and explain the safe way of
doing it.
7.4 Describe the needs of other occupations when moving, handling and/or storing resources.
Other occupations would be informed, during site meetings by our supervisor, of anything that could
interfere with their work or work area. He would also explain the equipment or plant that would be
used, the date, duration and times as they have their own work to carry out.
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Unit 04 Deliver reliable customer service

No
Unit ref. J/500/8829***** MANDATORY UNIT ***** (QCF Level 2 )
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Unit 05 Installing, maintaining and removing work area

No protection and safety equipment in the workplace
Unit ref. J/617/1197***** OPTIONAL UNIT ***** (QCF Level 2)
1.3 Describe the organisational procedures developed to

report and rectify inappropriate information and
unsuitable resources and how they are implemented.
When any protection or safety equipment is found to be unsuitable, we do not use it, we
report the matter to the supervisor, similarly with inappropriate information. The supervisor
will consult with the site manager and a solution will be put in place.
1.4 Describe different types of information, their source and

how they are interpreted in relation to:
– drawings, plans, risk assessments, method
statements, specifications, schedules, site inspection
reports, manufacturers' information, verbal and
written instructions, current regulations and official
guidance associated with protecting work areas.
Drawings and plans- the supervisor hands us a drawing and information to protect working areas.
Risk assessments and method statements- we read these to identify the safe and correct method to be
followed.
Statements are given to us in writing to inform us of the needed protection.
Site inspection reports are written by our supervisor to check our work.
Manufacturers’ information is used to assess the protection needed.
Verbal and written instructions are given to us by the supervisor, they explain the work to be carried
out.
Current regulations and official guidance must be incorporated in our work, they are included in the
RAMS.
2.1 Describe their responsibilities regarding potential

accidents, health hazards and the environment, whilst
working:
– in the workplace, below ground level, in confined
spaces, at height, with tools and equipment, with
materials and substances, with movement and
storage of materials by manual handling and
mechanical lifting.
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Answered previously
Unit 3.2.1
2.2 Describe the organisational security procedures for

tools, equipment and personal belongings in relation to
site, workplace, company and operative
Answered previously
Unit 3-2.2
2.3 Explain what the accident reporting procedures are and

who is responsible for making reports.
Accidents must be recorded in the accident book, the name of the person, the injury, the time and
date. The accident book can be completed by the injured person or by a work colleague, the
supervisor must also be informed of the accident details.
3.3 Explain why and when health and safety control

equipment, identified by the principles of prevention,
should be used, relating to installing, maintaining and
removing work area protection and safety equipment,
and the types, purpose and limitations of each type, the
work situation and general work environment, in
relation to:
– respiratory protective equipment
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Collective protective measures are used to prevent injury to all on site, it includes barriers, signs,
fencing and exclusion areas.
PPE is worn to protect the wearer from injury.
RPE is worn to protect the wearer from harm inhaling harmful substances.
Describe how the relevant health and safety control equipment should be used in
3.4
accordance with the given working instructions.
Every item must be used correctly, following instructions in the RAMS, site inductions,
manufacturer instructions, toolbox talks and training.
Describe how emergencies should be responded to in

accordance with organisational authorisation and
3.5
personal skills when involved with fires, spillages,
injuries and other task-related activities.
Emergencies must be dealt with straight away to avoid further damage or harm. The fire marshal
must be alerted to deal with fires, the spill person alerted for spills, the first aider for injuries and the
supervisor for other task related hazards.
4.2 Describe the characteristics, quality, uses, sustainability,

limitations and defects associated with the resources in
relation to:
– safety and security equipment (cones, tapes, fences,
barriers, hoarding, doors, gates)
– protection and safety notices
– signs and lighting
– hand tools, power tools and equipment.
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Safety and security equipment including cones, tapes, fences, barriers, hoarding, doors, gates can
all be damaged over time, they will then need replacing. A check must be made daily to make
sure all are in good order.
Protection and safety notices, will also require a daily check, replaced if damaged. Notices
can become dirty over time, so they will need to be cleaned to be readable.
Signs and lighting, will also need to be checked daily and replaced if not working or
damaged.
Hand tools, power tools and equipment must be maintained correctly to prolong their
working life, damaged items can sometimes be repaired.
4.3 Describe how to confirm that the resources and

materials conform to the specification.
Resources and materials can be cross checked against the specifications and
manufacturers information to make sure that they conform.
4.4 Describe how the resources should be used correctly

and how problems associated with the resources are
reported.
The resources must be used following all instructions and guidance received in site induction,
RAMS, toolbox talks, training and manufacturer’s instructions.
4.5 Explain why the organisational procedures have been

developed and how they are used for the selection of
required resources.
They were developed so that the work will be carried out safely, in the agreed costs and to the work
programme. They are used to select the correct resources as and when needed.
4.6 Describe any potential hazards associated with the

resources and methods of work.

Dusty conditions.
Sharp bladed tools.
Sharp materials.
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4.7 Describe how to calculate quantity, length and area

associated with the method and procedure to install,
maintain and remove work area protection and safety
Measure the length of the work area needing protection. If the area is needed measure the length and
multiply by the width for the area.
5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace
activities, other occupations and adverse weather
There are many ways to protect work from damage, which may otherwise cause delays and extra
costs. The work area can be cordoned off to prevent other trades entering the area, this can be by
using bollards, fencing or barriers. The packaging can sometimes be left on the work, such as
cardboard protection. Cordec, polythene sheets and frost protection can all be used to protect work
from adverse weather conditions.
5.5 Explain why the disposal of waste should be carried out

safely in accordance with environmental
responsibilities, organisational procedures,
manufacturers’ information, statutory regulations and
official guidance.
Answered previously
Unit 3.5.5
6.2 Describe the purpose of the work programme and

explain why deadlines should be kept in relation to:
– types of productivity targets and time scales
– how times are estimated
– organisational procedures for reporting
circumstances which will affect the work
programme.
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Productivity targets and timescales are used to encourage the workers to meet the deadlines, this in
turn helps with keeping the work on track with the work programme.
Times are estimated based on previous project, where the work is similar or the same.
Anything with a potential to overrun in time is reported to our supervisor.
7.5 Describe how to apply safe and healthy work practices,

follow procedures, report problems and establish the
authority needed to rectify them, to:
– plan for the protection and the safety of the work
and surrounding environment
– conform to agreed specification
– confirm the location of utility services and ensure
they are protected
– prepare and set out area protection equipment to
required dimensions
– install, check and maintain the protection and
safety equipment
– dismantle and remove protection and safety
equipment
– install safety notices
– install lighting systems
– monitor and check accuracy during progress and on
completion of work
– install, maintain and remove work area protection
equipment in public areas
– transport, load and off load work area protection
equipment
– recognise and determine when specialist skills and
knowledge are required and report accordingly
– use hand tools, power tools and equipment
– work at height
– use access equipment.
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Plan for Protection and Safety: Read the risk assessment. Determine potential hazards related to the
task and environment. Develop a safety plan and establish an emergency response procedure.
Conform to Agreed Specification: Always refer to the work plan or drawing. Only use materials and
methods specified in the RAMS.
Utility Services: Use underground service locators to identify the position of utility services.
Mark out the positions of these services. Establish protective measures, such as barriers, to prevent
accidental damage.
Area Protection Equipment: Determine the type and dimensions of protection required. Clearly mark
work areas with barriers, cones, and signage.
Protection and Safety Equipment: Use only certified and inspected safety equipment. Regularly
check and maintain them. Replace damaged or expired equipment immediately. Upon completion,
ensure equipment is dismantled and stored safely.
Safety Notices: Clearly display safety notices at all entry and exit points.
Ensure notices are visible and readable even from a distance.
Lighting Systems: Ensure adequate lighting in work areas, especially during dark or in dim
environments. Regularly check for faulty bulbs or malfunctions.
Monitor and Check: Regularly inspect the quality and accuracy of ongoing work. Use appropriate
measuring tools and equipment to ensure precision.
Work Area Protection in Public Areas: Ensure clear demarcation of the work area to avoid public
interference. Use barriers, cones, and clear signage to redirect public movement.
Transportation of Equipment: Ensure equipment is safely secured during transportation.
Use appropriate vehicles and procedures for loading and offloading.
Recognise Specialist Skills: Identify tasks that require specialized skills.
Report immediately and seek expert assistance when required.
Use of Tools and Equipment: Ensure proper training in the use of hand tools, power tools, and other
equipment. Regularly inspect tools for wear and tear, and maintain them.
Always use the right tool for the job.
Work at Height: Use fall protection systems such as harnesses and lifelines. Ensure stable work
platforms and avoid overreaching.
Access Equipment: Use equipment like scaffolding, ladders, or cherry pickers following safety
guidelines.
Regularly inspect for any damage.
7.6 Describe the needs of other occupations and how to
communicate effectively within a team when installing,
maintaining and removing work area protection and
safety equipment in the workplace.
Communication is carried out both verbally and with drawings. Other occupations must be notified in
advance of anything that could set back their work programme, this is agreed during site meetings
with our supervisor and site manager.
7.7 Describe how to maintain the tools and equipment used

when installing, maintaining and removing work area
protection and safety equipment in the workplace.
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Tools and equipment are maintained following the manufacturers manual, they are checked before
and after use, replaced as needed and stored as directed in the manual.
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Unit 06 Maintaining non-structural carpentry work in the workplace

No
Unit ref. A/617/1200***** OPTIONAL UNIT ***** (QCF Level 2)
1.3 State the organisational procedures developed to report

and rectify inappropriate information and unsuitable
resources and how they are implemented
The procedures developed to report and rectify inappropriate information is that once the information
is discovered to be inappropriate, work must stop and corrective actions taken. This would mean
reporting to the supervisor and explain the inappropriate information. The supervisor will rectify the
matter by reporting to the site manager and/or the design team.
Unsuitable resources, once identified, must not be used. Work must stop, the supervisor informed.
The unsuitable resources are moved out of the work area and marked not to be used. The supervisor
will order suitable resources, the unsuitable resources returned to the supplier.
1.4 Describe different types of information, their source and how
they are interpreted in relation to:
– drawings, specifications, schedules, method statements,
risk assessments, manufacturers' information and
regulations governing buildings.
Drawings – issued by the architect, includes floor plans, elevations and detailed drawings, can be
scaled off.
Specifications- these describe the minimum quality of work and materials that will be accepted by the
client.
Schedules- explain repetitive information by number, such as cabinet size.
Method statements- written by the safety officer, explaining the safe method of work.
Risk assessments- written by the safety officer, explain the risks involve in the work task.
Manufacturers information- describes the product uses and installation instructions.
Regulations- both local and national governments set out the regulations that we must follow.
2.1 Describe their responsibilities under current legislation and
official guidance whilst working:
– in the workplace, below ground level, in confined spaces,
at height, with tools and equipment, with materials and
substances, with movement/ storage of materials and by
manual handling and mechanical lifting
Answered previously
Unit 3.2.1
23 | P age

Answered previously
Unit 3-2.2

who is responsible for making reports
Answered previously
Unit 5-2.3
2.4 State the types of fire extinguishers available when

maintaining non-structural carpentry work and describe
how and when they are used.
The fire extinguishers are used in accordance to the source of the fire as the extinguisher have
different qualities. Water and dry powder are used in wood and paper fires. Carbon dioxide used on
electrical fires and foam used on oil-based fires. The extinguishers must be used by trained
employees such as a fire marshal, and only if there is no risk to themselves or others.
3.2 Explain why and when health and safety control equipment,
identified by the principles of protection, should be used,
relating to maintaining non-structural carpentry work, and the
types, purpose and limitations of each type, the work
situation and general work environment, in relation to:
– local exhaust ventilation (LEV).
Answered previously
Unit 1.1.4
24 | P age
3.3 Describe how the relevant health and safety control

equipment should be used in accordance with the given
instructions.
Answered previously
Unit 1.1.5
3.4 State how emergencies should be responded to in accordance

with organisational authorisation and personal skills when
involved with fires, spillages, injuries and other task-related
hazards.
supervisor for other task related hazards. Depending on the emergency, they may need assistance to
deal with it.

relation to:
– timber, manufactured sheet material, prefabricated
components, ironmongery, metals, sash cord, adhesives,
sealants, guttering, downpipe, fixings and associated
ancillary items
– hand and/or powered tools and equipment.
Timber: Natural, organic material with a grain structure. Used for framing, flooring, joinery, furniture.
Is sustainable if sourced from managed forests. Can rot, and can warp if not properly treated or
stored. Defects include weak points, knots.
Manufactured Sheet Material: Made from wood particles or layers. Used for flooring and boxing out.
Can swell if wet.
Prefabricated Components: These are factory-made, standardised components. The quality is
generally consistent. They are used for speed, as most are flat packed items.
Ironmongery: includes metalwork items for buildings, such as locks, handles, used for doors and
windows.
Metals: Must be rust proof or will require treatment such as painting for protection.
Sash Cord: A strong, woven cord used in pulley systems and window sashes, wears out over time.
Adhesives and Sealants: Used for binding or sealing, will degrade over time, so will need replacing,
many colours.
Guttering and Downpipe: Channels and pipes for rainwater, many designs, range of materials from
plastic to metals.
Fixings and Ancillary Items: Hardware items like nails, screws, used in joinery and other construction
trades.
Hand/Powered Tools and Equipment: Wide range of uses, they can last longer if maintained well.
25 | P age
4.3 Describe how the resources should be used correctly and how
problems associated with the resources are reported
The resources must be used following all instructions and guidance received in site induction, RAMS,
toolbox talks, training and manufacturer’s instructions.

required resources.
Answered previously
Unit 5.4.5
4.5 Describe any potential hazards associated with the resources

and method of work.

Dusty conditions.
Sharp bladed tools.
4.6 Describe how to calculate quantity, length, area and wastage

associated with the method/procedure to maintain non-
structural carpentry work.
Measure the length, multiply by the height (or width) for the area. an additional 5% must be added for
waste.
26 | P age
5.4 Describe how to protect work from damage and the purpose
of protection in relation to general workplace activities, other
occupations and adverse weather conditions
Answered previously
Unit 5.5.4
5.5 Explain why the disposal of waste should be carried out safely
in accordance with environmental responsibilities,
organisational procedures, manufacturers’ information,
Answered previously
Unit 3.5.5
6.2 State the purpose of the work programme and explain why
deadlines should be kept in relation to:
– types of progress charts, timetables and estimated times.
– organisational procedures for reporting circumstances
which will affect the work programme.
Progress charts, timetables and estimated times are used to monitor the work carried out to the
planned work in the work programme. The information is recorded and any delay to the programme
can be identified.
27 | P age
7.7 Describe how to apply safe work practices, follow procedures,

report problems and establish the authority needed to rectify
them, to:
– splice and replace frames and mouldings
– repair and replace doors and windows
– repair and replace ironmongery
– repair or replace guttering, downpipes
– replace sash cords
– replace architraves, skirting, dado rails and picture rails
– form joints associated with repairs
– use hand tools, power tools and equipment
– work at height
Splice and Replace Frames and Mouldings: Always cut away from the body and ensure tools are
sharp to reduce excessive force.
Repair and Replace Doors and Windows: Handle glass with protective gloves and dispose of broken
glass safely. Ensure replacement parts are of the right specification.
Repair and Replace Ironmongery: Use the appropriate tools and ensure that replacements fit
securely.
Repair or Replace Guttering and Downpipes: Work off a platform. Make sure guttering and
downpipes are securely attached and have proper fall for drainage.
Replace Sash Cords: Secure the window in place to prevent falling. Ensure the replacement cord is
of the correct type and strength.
Replace Architraves, Skirting, Dado Rails, and Picture Rails: Ensure replacements are measured
accurately.
Form Joints Associated with Repairs: Always work on a stable surface. Use the right joint type for
the task.
Use Hand Tools, Power Tools, and Equipment: Use tools for their intended purpose. Disconnect
power sources when changing bits or blades.
Work at Height: Always use appropriate fall protection and ensure work platforms are stable and set
up correctly.
Report any unsafe conditions or weather issues that may affect stability.
Use Access Equipment: Check the condition of ladders, scaffolds, and lifts before use, ensure they
are used on stable ground.
Use the correct PPE and tools and equipment, follow the safe methods of work in the RAMS.

effectively communicate within a team when
maintaining non-structural carpentry work
28 | P age
Other occupations also have work to carry out, we all try to keep any disruption to a minimum.
Communication is carried out effectively within our team to ensure all work meets the work
programme and specifications.
29 | P age
7.9 Describe the methods of sharpening the hand tools

used when maintaining non-structural carpentry work
Chisels and plane blades are sharpened using a wet stone, moving the blade against the stone to
sharpened the cutting blade. Hand saws can be sharpened using a saw file.
7.10 Describe how to maintain the tools and equipment

used when maintaining non-structural carpentry work.
Tools and equipment are maintained following the manufacturers manuals, and stored as directed to
keep them in good working order.
30 | P age
ProQual Level 2 NVQ Diploma in Building Maintenance Multi-trade Repair and Refurbishment Operations
(Construction)
Unit 07 Maintaining non-structural or structural components in the

No workplace
Unit ref. K/615/2819***** OPTIONAL UNIT ***** (QCF Level 2)
1.3 Describe the organisational procedures developed to report and rectify inappropriate
information and unsuitable resources and how they are implemented
Answered previously
Unit 5-1.3
1.4 Describe different types of information, their source and how they are interpreted in
relation to:
– drawings, specifications, schedules, method statements, risk assessments,
manufacturers' information and regulations governing buildings
Drawings – issued by the architect, includes floor plans, elevations and detailed drawings, can be
scaled off.
client.
Schedules- explain repetitive information by number, such as cabinet size.
2.1 Describe their responsibilities under current legislation and official guidance whilst
working:
– in the workplace, at height, in confined spaces, with tools and equipment, with
materials and substances, with movement/ storage of materials and by manual
handling and mechanical lifting
Answered previously
Unit 3.2.1
2.2 Describe the organisational security procedures for tools, equipment and personal
belongings in relation to site, workplace, company and operative
Answered previously
Unit 3-2.2
27 | P a g e
(Construction)
2.3 Explain what the accident reporting procedures are and who is responsible for
making reports
Answered previously
Unit 5-2.3
2.4 Describe the types of fire extinguishers available when maintaining non-structural or
structural components and describe how and when they are used
The fire extinguishers are used in accordance to the source of the fire as the extinguisher have
different qualities. Water and dry powder are used in wood and paper fires. Carbon dioxide used on
electrical fires and foam used on oil-based fires. The extinguishers must be used by trained
employees such as a fire marshal, and only if there is no risk to themselves or others.
3.3 Explain why and when health and safety control equipment, identified by the
principles of protection, should be used, relating to maintaining non-structural or
structural components, and the types, purpose and limitations of each type, the work
Answered previously
Unit 1-1.4
3.4 Describe how the relevant health and safety control equipment should be used in
Answered previously
Unit 1.1.5
3.5 Describe how emergencies should be responded to in accordance with organisational

authorisation and personal skills when involved with fires, spillages, injuries and
other task-related activities.
Answered previously
Unit 5-3.5
28 | P a g e
(Construction)
4.2 Describe the characteristics, quality, uses, sustainability, limitations and defects
associated with the resources in relation to:
– timber, manufactured sheet material, metals, mouldings, sash cord, paint,
bricks, tiles, cement, sand, plaster, preservatives, adhesives, sealants, fixings,
guttering, ironmongery, downpipes and associated ancillary items
– hand and/or powered tools and equipment.
Timber: Natural, organic material with a grain structure. Used for framing, flooring, joinery, furniture.
Is sustainable if sourced from managed forests. Can rot, and can warp if not properly treated or
stored. Defects include weak points, knots.
Manufactured Sheet Material: Made from wood particles or layers. Used for flooring and boxing out.
Can swell if wet.
Metals: Must be rust proof or will require treatment such as painting for protection.
Mouldings: Decorative trim or framework, made of wood or MDF. Used as decorative trim around
doors, windows, ceilings, and walls.
Sash Cord: A strong, woven cord used in pulley systems and window sashes, wears out over time.
Paints: used for decorative and protective reasons, can be oil and water based.
Bricks: normally made from clay, used for decorative and thermal reasons, many colours and styles.
Tiles: used as floor and wall coverings, can be cut to size.
Cement: used to bind sand and ballast together, making mortar and concrete.
Sand: the aggregate in mortar, many colours.
Plaster: used as a coating for walls and ceilings, can suffer from cracks.
Preservatives: these are chemicals used to preserve and protect materials from decaying.
Ironmongery: includes metalwork items for buildings, such as locks, handles, used for doors and
windows.
Adhesives and Sealants: Used for binding or sealing, will degrade over time, so will need replacing,
many colours.
Guttering and Downpipe: Channels and pipes for rainwater, many designs, range of materials from
plastic to metals.
Fixings and Ancillary Items: Hardware items like nails, screws, used in joinery and other construction
trades.
Hand/Powered Tools and Equipment: Wide range of uses, they can last longer if maintained well.
4.3 Describe how the resources should be used correctly and how problems associated
with the resources are reported.
Answered previously
Unit 5-4.4
4.4 Explain why the organisational procedures have been developed and how they are
used for the selection of required resources.
Answered previously
Unit 3-4.4
4.5 Describe any potential hazards associated with the resources and method of work
Working from height
Cuts from sharp tools and materials.
Dusts from materials.
Noise from power tools.
29 | P a g e
(Construction)
Chemical burns from cement.

4.6 Describe how to calculate quantity, length, area and wastage associated with the
method/procedure to maintain non-structural or structural components.
Measure the length, multiply by the height for the area and add 5 % for wastage.
30 | P a g e
(Construction)
5.4 Describe how to protect work from damage and the purpose of protection in relation
to general workplace activities, other occupations and adverse weather conditions.
Answered previously
Unit 3-5.4
5.5 Explain why the disposal of waste should be carried out safely in accordance with
environmental responsibilities, organisational procedures, manufacturers’
information, statutory regulations and official guidance
Answered previously
Unit 3-5.5
6.2 Describe the purpose of the work programme and explain why deadlines should be
kept in relation to:
– types of progress charts, timetables and estimated times
– organisational procedures for reporting circumstances which will affect the
work programme.
Progress charts, timetables and estimated times are used to monitor the work carried out to the
planned work in the work programme. The information is recorded and any delay to the programme
can be identified.
31 | P a g e
(Construction)
7.4 Describe how to apply safe work practices, follow procedures, report problems and
establish the authority needed to rectify them, to:
– replace and splice door and window frames, mouldings and structural timbers,
replace sash cords, re-glaze, re-lay brick/blockwork, make good paintwork,
plasterwork, brickwork, wall tiling
– identify load bearing points
– prop and support existing structures
– replace frames and mouldings
– repair or replace door and window ironmongery
– repair and/or replace guttering and downpipes
– repair and/or replace fascias, soffits and barge boards
– form joints associated with repairs
– use hand tools, portable power tools and equipment
– work at height
– use access equipment
Replace and Splice Door, Window Frames, Mouldings, and Structural Timbers: When splicing,
ensure both the old and new timber are aligned and secured properly.
Replace Sash Cords, Re-glaze, Re-lay Brick/Blockwork, Make Good Paintwork, Plasterwork,
Brickwork, Wall Tiling: Always turn off utilities when working near them. For sash cords, work with
the window securely supported. For re-glazing, wear cut-resistant gloves and safely dispose of old
glass. For brick/blockwork, ensure surrounding area is supported. When painting or plastering,
ensure proper ventilation.
Identify Load Bearing Points: Check for walls perpendicular to floor joists or headers above windows
and doors.
Prop and Support Existing Structures: Use suitable props or supports, ensuring they're on solid
ground.
Replace Frames and Mouldings: Remove old frames or mouldings carefully to avoid damage to
surrounding areas. Ensure new pieces are the correct size and securely fastened.
Repair or Replace Door and Window Ironmongery: Ensure replacements are of suitable quality and
size.
Repair and/or Replace Guttering, Downpipes, Fascias, Soffits, and Barge Boards: Use stable
ladders or scaffoldings. Secure any tools or materials to prevent them from falling.
Form Joints Associated with Repairs: Choose the appropriate joint for the repair.
Use Hand Tools, Portable Power Tools, and Equipment: Regularly inspect and maintain tools.
Use guards on power tools and ensure a safe power source.
Work at Height: Use appropriate access equipment. Use safety harnesses where risk of falling
exists.
Ensure ladders are stable and on even ground.
Use Access Equipment: Ensure equipment, like scaffolding, is correctly erected and secured.
Regularly inspect for damage or wear.
For all of the above tasks we must follow the instructions in the RAMS, toolbox talks, inductions,
wearing the correct PPE and using the correct tools.
7.5 Describe the needs of other occupations and how to effectively communicate within
a team when maintaining non-structural or structural components
32 | P a g e
(Construction)
33 | P a g e
(Construction)
7.6 Describe the methods of sharpening the hand tools used when maintaining non-
structural or structural components.
Chisels and plane blades are sharpened using a wet stone, moving the blade against the stone to
sharpened the cutting blade. Hand saws can be sharpened using a saw file.
7.7 Describe how to maintain the tools and equipment used when maintaining non-
structural or structural components
Tools and equipment are maintained following the manufacturers manuals, and stored as directed to
keep them in good working order.
34 | P a g e
Unit 08 Applying paint systems by brush and roller in the workplace

No
Unit ref. T/615/2211***** OPTIONAL UNIT ***** (QCF Level 2)

unsuitable resources and how they are implemented
Answered previously
Unit 3-1.4

– specifications, current legislation, risk assessments,
method statements and manufacturers' information
client.
Current regulations- both local and national governments set out the regulations that we must follow
2.1 Describe their responsibilities regarding potential accidents and health
hazards, whilst working:
– in the workplace, below ground level, at height, with tools and
equipment, with materials and substances, with movement/storage
of materials and by manual handling and mechanical lifting.
Answered previously
Unit 6-2.1

site, workplace, company and operative.
Tools are required to be signed in and out of the storage container to check who and where they are
being used, when not in use they are stored in the container.
Equipment is only allowed to be removed from the stores by qualified operatives. Tools and
equipment can only be signed in and out by an employee of the same company.
35 | P age

Accidents must be recorded in the accident book, the name of the person, the injury, the time and
date. The accident book can be completed by the injured person or by a work colleague, the
supervisor must also be informed of the accident details.
relating to applying paint systems by brush and/or roller, and
the types, purpose and limitations of each type, the work
Collective protective measures are installed to prevent others from entering the work area when we
are applying paint, these include barriers, cones, tape and signs.
PPE is worn, we wear the PPE as instructed in the RAMS, hard hat, high-vis, steel toe capped boots,
gloves and safety glasses.
RPE is used sometimes, especially if we are using a paint sprayer to apply the paint.
LEV are systems to extract the pollutants at source.
3.4 Describe how the relevant health and safety control equipment
should be used in accordance with the given instructions.
Answered previously
Unit 6-3.4
3.5 Describe how emergencies should be responded to in accordance

with organisational authorisation and personal skills when
involved with fires, spillages, injuries and other task-related
hazards.
supervisor for other task related hazards. Depending on the emergency, they may need assistance
to deal with it.
36 | P age

relation to:
– water-borne and solvent-borne coatings
– primers, intermediate coatings (undercoats) and finishes
(single pack coatings)
– single-product systems (e.g. emulsions, varnishes)
– solvents/thinners
– knotting, proprietary sealers
– brushes, rollers and other associated equipment
– protective sheeting and masking materials
– access equipment
– hand tools and associated equipment.
Water-borne and Solvent-borne Coatings: Water-borne coatings use water as the main solvent.
Solvent-borne coatings use organic solvents. Used in: Paints, varnishes, and other surface finishes.
Primers, Intermediate Coatings, and Finishes: Primers prepare the surface, intermediate coatings
provide additional coverage, and finishes provide the final look and protection.
Single-product Systems: All-in-one products like emulsions or varnishes, used for painting walls and
sealing timber.
Solvents/Thinners: Used for thinning paints, cleaning brushes.
Knotting, Proprietary Sealers: Used to seal wood knots and provide a barrier.
Brushes, Rollers, and Other Associated Equipment: Used as tools to apply paint, reusable.
Protective Sheeting and Masking Materials: Sheets and tapes used to protect areas from paint.
Access Equipment: Used for safe access to elevated work areas.
Hand Tools and Associated Equipment: Wide range depending on the tool, from cutting to
measuring.
4.3 Describe how the resources should be used correctly and how
problems associated with the resources are reported
Resources must be handled by operatives with prior knowledge of the resource, they can
gain this by reading the RAMS and the manufacturer’s instructions as well as information
from toolbox talks. The correct PPE must be worn to prevent injury. The supervisor is
informed of any problems in relation to handling resources.

required resources.
The procedures were developed to ensure that the operatives do not get injured while they are at
work. They are made aware of the correct PPE and moving, handling and storing methods. They
also ensure that the resources are on site when needed and operatives can work with them in a safe
method.

and methods of work
Inhaling hazardous vapours.
Dust in eyes.
Cuts from tools.
Chemical burns.
37 | P age
4.6 Describe how to calculate quantity of materials required

associated with the method/procedure to paint by brush and
roller.
Measure the height and multiply by the length for the area, read the coverage stated with the paint.
5.4 Describe how to protect work from damage and the purpose
of protection in relation to general workplace activities, other
occupations and adverse weather conditions.
Answered previously
Unit 3-5.4
5.5 Explain why the disposal of waste should be carried out
safely in accordance with environmental responsibilities,
statutory regulations and official guidance
Answered previously
Unit 3-5.5
6.2 Describe the purpose of the work programme and explain why
deadlines should be kept in relation to:
Work must meet the deadlines planned to ensure that the work programme is met and there are no
delays as these are an extra cost that can be avoided.it also ensures that other occupations can
start their work as planned.
The procedure for reporting anything that will affect the work programme is that the operative must
report the matter to the supervisor, with an explanation, the supervisor will take the matter up with
head office.
38 | P age
7.5 Describe how to apply safe and healthy work practices, follow
procedures, report problems and establish the authority
needed to rectify them, to:
– establish access requirements
– check suitability of previously prepared surfaces
– prepare and apply water-borne and solvent-borne
coatings by brush and roller
– prepare coatings with activators
– coat broad areas, linear/trim/narrow runs
– test wet and dry film thickness
– identify how atmospheric conditions affect coatings and
their application process
– identify the working life of prepared materials
– use access equipment
– use brushes, rollers and associated tools and equipment
Establish Access Requirements: Ensure pathways are clear of obstructions and hazards. Set up
safe entry and exit routes.
Check Suitability of Previously Prepared Surfaces: Ensure the surface is clean, dry, and free from
contaminants.
Prepare and Apply Water-borne and Solvent-borne Coatings by Brush and Roller: Ensure good
ventilation when working indoors. Follow manufacturer's instructions for mixing and application.
Clean up spills immediately.
Prepare Coatings with Activators: Mix in well-ventilated areas. Use correct ratios as per
manufacturer's instructions. Avoid skin contact and inhalation; wear additional PPE.
Coat Broad Areas, Linear/Trim/Narrow Runs: Use appropriate tools such as broader brushes for
large areas, detail brushes for trims. Ensure even application to prevent drips or uneven coat
thickness.
Test Wet and Dry Film Thickness: Follow the coating's specification for desired thickness.
Identify How Atmospheric Conditions Affect Coatings and Their Application Process: Temperature
and humidity can affect the drying time, heat will lead to quicker times. Humidity
Identify the Working Life of Prepared Materials: Check product datasheets for pot life and shelf life.
Use coatings promptly after mixing, especially if activated.
Use Access Equipment: Ensure ladders are on stable ground and at the correct angle.
For scaffolding, ensure proper assembly and weight distribution.
Use Brushes, Rollers, and Associated Tools and Equipment: Clean tools promptly after use.
Store brushes and rollers in a way that maintains their shape and functionality.
For all of the above tasks we must follow the instructions in the RAMS, toolbox talks, inductions,
wearing the correct PPE and using the correct tools.
effectively communicate within a team when applying
paint systems by brush and roller
7.7 Describe how to maintain brushes, rollers and the

associated tools and equipment used when applying
paint systems by brush and/or roller
39 | P age
Brushes, rollers and associated tools and equipment are maintained following the manufacturers
manuals, cleaned after use and stored as directed to keep them in good working order.
40 | P age
Unit 09 Preparing background surfaces for plastering, tiling, panelling

No or painting/decorating in the workplace
Unit ref. J/617/1202***** OPTIONAL UNIT ***** (QCF Level 2)

unsuitable resources and how they are implemented
Answered previously
Unit 3-1.4

– drawings, specifications, schedules, method
statements, risk assessments, manufacturers'
information, electronic data, oral/written
procedures and current regulations
Drawings – issued by the architect, includes floor plans, elevations and detailed drawings.
client.
Schedules- explain repetitive information by number, such as cabinet size, paint type.
Electronic data- can be used to check up to date information.
Oral/written procedures- given by our supervisor, includes tool box talks and snag lists.
2.1 Describe their responsibilities regarding potential
accidents and health hazards, whilst working:
– in the workplace, below ground level, at height, in
confined spaces, with tools and equipment, with
materials and substances, with movement/storage
of materials and by manual handling and
mechanical lifting.
Whilst in the workplace, all site employees must follow site rules, wear the correct PPE and are
responsible for their own actions. In confined spaces additional measures will be required, such as a
confined spaces ticket, tripod, harness, gas monitor and lighting. When working below ground, a
worker must be allocated as a look out in case of collapse, the sides must be propped up and access
by ladder. At height, the platform must be assembled by PASMA qualified workers, a fall arrest must
be put in place if the RAMS state. Operatives must have training to use tools and equipment that they
are not trained or qualified to use, additional PPE such as eye protection must be worn if the RAMS
state. Training must also be given if the operatives are unfamiliar with materials and substances,
additional PPE must be worn if the RAMS state. Manual lifting training must be given to operatives to
avoid injury. Only trained operatives can use mechanical lifting, the materials must be secured to
ensure safety.
41 | P age

Tools are required to be signed in and out of the storage container to check who and where they are
being used, when not in use they are stored in the container.
Equipment is only allowed to be removed from the stores by qualified operatives. Tools and
equipment can only be signed in and out by an employee of the same company.

Answered previously
Unit 3-2.3
relating to preparing background surfaces for plastering,
tiling, panelling or painting/decorating, and the types,
purpose and limitations of each type, the work situation and
general work environment, in relation to:
Collective protective measures are used to offer protection to everyone, they come in many forms,
hoarding, fencing, signs, inductions and toolbox talks. In short, anything that protects or warns
workers of any hazard or danger.
PPE protects the wearer only, the most basic on site is hard hat, high-vis and protective footwear.
RPE protects the wearer, these are additional PPE, worn to prevent the wearer from inhaling
harmful particles.
LEVs are normally found on machinery that generate dusts, the dusts are collected within the
machinery to prevent the user and others from inhaling them.
All health, safety and control equipment will only perform correctly if they are used correctly.
3.4 Describe how the relevant health and safety control

equipment should be used in accordance with the given
working instructions.
Answered previously
Unit 6-3.4
42 | P age
3.5 Describe how emergencies should be responded to in

accordance with organisational authorisation and
personal skills when involved with fires, spillages,
injuries and other task-related hazards
Answered previously
Unit 3-3.6

relation to:
– solvents and cleaning agents
– stripping materials and equipment
– fillers and bonding agents
– primers, surface treatment materials and waterproofing
agents
– sand, cement, lime and plaster renders
– mesh, trims and fixings
– hand and/or portable powered tools and equipment
Solvents and Cleaning Agents: Are liquids used to dissolve other substances, used for cleaning
tools, thinning paints, removing stains.
Stripping Materials and Equipment: Products and tools designed to remove layers such as paint
from surfaces, used for old paint, wallpaper, or finishes.
Fillers and Bonding Agents: Used for repairing cracks, bonding materials, levelling surfaces.
Primers, Surface Treatment Materials, and Waterproofing Agents: Used for surface prep for painting,
waterproofing surfaces
Sand, Cement, Lime, and Plaster Renders: Can all be used in rendering as well as crack repairs.
Mesh, Trims, and Fixings: These are reinforcing plasters, decorative edges, securing materials.
Hand and/or Portable Powered Tools and Equipment: Many uses, cutting, drilling sanding, stripping,
etc. Last longer if maintained.
4.3 Describe how the resources should be used correctly and

how problems associated with the resources are reported
Answered previously
Unit 7-4.3

required resources.
43 | P age
Answered previously
Unit 3-4.4
44 | P age

and methods of work.
Answered previously
Unit 3-4.5
4.6 Describe how to calculate quantity, length, area and wastage

associated with the method/procedure to preparing
background surfaces for plastering, tiling, panelling or
painting/decorating.
Measure the length, multiply by the height for the area, add 5% for wastage to the figure.
5.4 Describe how to protect work from damage and the

purpose of protection in relation to general workplace
activities, other occupations and adverse weather
conditions.
Answered previously
Unit 3-5.4
5.5 Explain why the disposal of waste should be carried out safely
in accordance with environmental responsibilities,
statutory regulations and official guidance
Answered previously
Unit 3-5.5
45 | P age
6.2 Describe the purpose of the work programme and explain

why deadlines should be kept in relation to:
Work must meet the deadlines planned to ensure that the work programme is met and there are no
delays as these are an extra cost that can be avoided.it also ensures that other occupations can
start their work as planned.
The procedure for reporting anything that will affect the work programme is that the operative must
report the matter to the supervisor, with an explanation, the supervisor will take the matter up with
head office.
7.5 Describe how to apply safe and healthy work practices,
follow procedures, report problems and establish the
authority needed to rectify them, to:
– prepare previously plastered, tiled, panelled or
painted/decorated surfaces
– remove surface contamination
– prepare brick, block, concrete and boarding for
plastering
– prepare brick, block, concrete, wood, metal, render
and plaster for tiling
– prepare brick, block, concrete, wood, metal, render or
and plaster for painting/decorating
– prepare brick, block, concrete, wood, metal, render
and plaster for panelling
– prepare manufactured board
– mix and apply plaster, sand, cement and lime renders
– apply primers
– fill, level and abrade surfaces
– apply preparatory treatments
– use waterproof membranes
– fix proprietary mesh and trims
– apply movement joints
– recognise and determine when specific skills and
knowledge are required and report accordingly
– complete and maintain records
– work on buildings of historical significance
– use hand tools, portable power tools and equipment
– work at height
46 | P age
Prepare Surfaces: Ensure good ventilation for areas, especially when working with
chemicals.
Remove any loose or peeling paint, plaster, or tiles with appropriate tools.
Remove Surface Contamination: Use appropriate solvents or cleaning agents, always in
well-ventilated areas.
Prepare Surfaces for Plastering, Tiling, Painting, or Panelling: Use appropriate primer or
treatment for the specific substrate.
Mix and Apply Plaster and Renders: Use the recommended mix ratios. Use appropriate
tools for even application.
Apply Primers: Ensure surfaces are clean and dry. Use brushes or rollers and apply evenly,
avoiding drips.
Fill, Level, and Abrade Surfaces: Use appropriate fillers for the surface type then sand
surfaces evenly.
Apply Preparatory Treatments and Waterproof Membranes: Follow manufacturer
instructions. Ensure surfaces are clean and prepared.
Fix Mesh, Trims, and Apply Movement Joints: Ensure these are compatible with the
substrate and finish materials.
Recognise Need for Specialist Skills: If a task is beyond our skill or knowledge, report to
the supervisor.
Record Keeping: Maintain clear, detailed records of work done, materials used, and any
issues encountered.
Work on Historical Buildings: Ensure that we know any restrictions or guidelines in place.
Use of Tools and Equipment: Regularly inspect tools and equipment for wear or tear.
Use tools for their intended purposes only.
Work at Height: Use harnesses or fall arrest systems. Ensure ladders are stable and at the
correct angle.
Use Access Equipment: Ensure scaffolding is correctly erected and secure. Use lifts or
hoists as per RAMS.
For all of the above tasks we must follow the instructions in the RAMS, toolbox talks,
inductions, wearing the correct PPE and using the correct tools.

effectively communicate within a team when preparing
background surfaces for plastering, tiling, panelling or
painting/decorating.
7.7 Describe how to maintain the tools and equipment used

when preparing background surfaces for plastering,
tiling, panelling or painting/decorating.
The tools and equipment are maintained following the manufacturers manuals, cleaned after use and
stored as directed to keep them in good working order.
47 | P age
48 | P age

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Level 2 NVQ Diploma in Building Maintenance Multi-trade

Repair and Refurbishment Operations (Construction)

Unit No 01 Conforming to General Health, Safety and Welfare in the Workplace

Unit Ref M/508/6537 ***** MANDATORY UNIT ***** (QCF Level 1 )

Unit No 02 Conforming to Productive Working Practices in the Workplace

Unit ref. T/508/6538 ***** MANDATORY UNIT ***** (QCF Level 2 )

4.3 Describe how to maintain good working relationships, in relation to:

Unit No 03 Moving, Handling and Storing Resources in the Workplace

Unit ref. Y/508/6533 ***** MANDATORY UNIT ***** (QCF Level 2 )

Vapours given off by substances.

Unit 04 Deliver reliable customer service

Unit 05 Installing, maintaining and removing work area

Unit ref. J/617/1197***** OPTIONAL UNIT ***** (QCF Level 2)

1.3 Describe the organisational procedures developed to

1.4 Describe different types of information, their source and

2.1 Describe their responsibilities regarding potential

2.2 Describe the organisational security procedures for

2.3 Explain what the accident reporting procedures are and

3.3 Explain why and when health and safety control

Describe how emergencies should be responded to in

4.2 Describe the characteristics, quality, uses, sustainability,

4.3 Describe how to confirm that the resources and

4.4 Describe how the resources should be used correctly

4.5 Explain why the organisational procedures have been

4.6 Describe any potential hazards associated with the

Vapours given off by substances.

4.7 Describe how to calculate quantity, length and area

5.4 Describe how to protect work from damage and the

5.5 Explain why the disposal of waste should be carried out

6.2 Describe the purpose of the work programme and

7.5 Describe how to apply safe and healthy work practices,

7.7 Describe how to maintain the tools and equipment used

Unit 06 Maintaining non-structural carpentry work in the workplace

Unit ref. A/617/1200***** OPTIONAL UNIT ***** (QCF Level 2)

1.3 State the organisational procedures developed to report

2.2 Describe the organisational security procedures for

2.3 Explain what the accident reporting procedures are and

2.4 State the types of fire extinguishers available when

3.3 Describe how the relevant health and safety control

3.4 State how emergencies should be responded to in accordance

4.2 Describe the characteristics, quality, uses, sustainability,

4.4 Explain why the organisational procedures have been

4.5 Describe any potential hazards associated with the resources

Vapours given off by substances.

4.6 Describe how to calculate quantity, length, area and wastage

7.7 Describe how to apply safe work practices, follow procedures,

7.8 Describe the needs of other occupations and how to

7.9 Describe the methods of sharpening the hand tools

7.10 Describe how to maintain the tools and equipment

Unit 07 Maintaining non-structural or structural components in the

Unit ref. K/615/2819***** OPTIONAL UNIT ***** (QCF Level 2)

3.5 Describe how emergencies should be responded to in accordance with organisational

Chemical burns from cement.

Unit 08 Applying paint systems by brush and roller in the workplace

Unit ref. T/615/2211***** OPTIONAL UNIT ***** (QCF Level 2)

1.3 Describe the organisational procedures developed to

1.4 Describe different types of information, their source and

2.2 Describe the organisational security procedures for

2.3 Explain what the accident reporting procedures are and

3.5 Describe how emergencies should be responded to in accordance

4.2 Describe the characteristics, quality, uses, sustainability,

4.4 Explain why the organisational procedures have been

4.5 Describe any potential hazards associated with the resources

4.6 Describe how to calculate quantity of materials required

Unit Ref M/508/6537 * MANDATORY UNIT * (QCF Level 1 )

Unit ref. T/508/6538 * MANDATORY UNIT * (QCF Level 2 )

Unit ref. Y/508/6533 * MANDATORY UNIT * (QCF Level 2 )

Unit ref. J/617/1197* OPTIONAL UNIT * (QCF Level 2)

Unit ref. A/617/1200* OPTIONAL UNIT * (QCF Level 2)

Unit ref. K/615/2819* OPTIONAL UNIT * (QCF Level 2)

Unit ref. T/615/2211* OPTIONAL UNIT * (QCF Level 2)

Unit ref. J/617/1202* OPTIONAL UNIT * (QCF Level 2)