GUEST FIRST

Implementation Guide | Hospitality

1
 Introduction to Guest First

Support business plan,

Focus on guests
goals and objectives

Guest
First

Support Alshaya’s Drive business

Sustainability campaign transformation

2
 Benefits

GUEST
FIRST
Time saving Cost saving

Better controls Less SOP breaches

3
Simplify your life
 1. Manpower Planning Solution (MPS)
All Stores in MENA (except *Kuwait)

Stores can now use

Stop using to plan
the Excel sheet and eFile
schedules

To validate:
1. Planned hours – using Excel
2. Actual hours – using ABIA report and ARES Timecard Summary Report (clock-in and out)

*Note: MPS in Kuwait is integrated with HRSS and TAM for Payroll (Attendance & OT payment calculations)
6
 2. 3 Files to 1 File

7
 3. Returning to normality

Stop taking and recording

customer/guest temperatures

Follow local MOH regulations

8
 4. Location Handover Checklist

Use updated version and E-file

Stop completing the old version
PDF to Folder No. 4 – LP Mgt.

Hospitality completed in Zenput and takeover manager

share a completed form with Area/Ops manager including
the affidavit.
9
 5. Signature in POS assigned receipt

Ensure the Store Manager and

Stop signing Salesperson’s names are
electronically printed on the receipt

Note:
The receipts are no longer required to be signed if transacted or approved by Managers/Supervisors using ARES Card or Biometrics
10
 6. Banking receipt from cash collection store/centre

Stop sending back Deposit

Cash collection stores to:
Form to stores by email
▪ Create a dedicated SharePoint folder
▪ Upload the completed Deposit Forms (G4S or 3rd
Party) as part of EOD

Depositing stores to:

▪ Access the application
▪ Generate the completed Deposit Form
▪ Save and e-File the PDF version of Deposit Form
to File 1 – Cash Management

11
 7. Monthly Stationery Requests

Stop sending to CL B only

for approval

Can be approved by CL D and above

12
 8. Managers meal approval process
(For FSR and not for QSR)

Manager cannot approve

duty meal on their own

Chef-in-charge
or equivalent supervisor can approve

13
 9. Food Safety Quality Assurance Forms

Stop completing manually Use the Zenput App

SL No: Checklists Names Category

1 FSQA - Product Receiving Log (FSM 110) FSQA
2 FSQA - Cold Holding Log: (FSM 115) FSQA
3 FSQA - Hot Holding Log (FSM 114) FSQA
4 FSQA - Oil Test/Change Tracker FSQA
5 FSQA - Thermometer Calibration/ Verification Log (FSM 90) FSQA
6 FSQA - Cooling Log (FSM 113) FSQA
7 FSQA - Automatic Dish Washer Rinse Temperature Log (FSM 121) FSQA
8 FSQA - Cold Storage Temperature Log: (FSM 111) FSQA
9 FSQA - Staff Hygiene and Temperature Check FSQA
10 FSQA - Cooking/Reheating Log AM (FSM 112) FSQA
11 FSQA - Food Safety Audit FSQA
12 FSQA - Visitors Questionnaire (FSM 118) FSQA
13 FSQA - Sanitization log - Fruits & Vegetables (FSM 120) FSQA
14 FSQA - Ice Machine Cleaning Checklist (FSM 96) FSQA
15 FSQA - Delivery Vehicle Checks (FSM 117) FSQA
16 FSQA - Employee Return to Work Form (FSM 119) FSQA
17 FSQA - Allergen Controls Compliance Audit FSQA
Shake Shack
18 FSQA - Equipment Checklist (FSM 109) FSQA
19 FSQA - Daily Defrosting Record (FSM 31) FSQA
20 FSQA - Product Transfer /in -Out FSQA
14
 10. Brand Specific and Audit Forms

Stop completing manually Use the Zenput App

1 Audit - Key Log Audit

2 Audit - Lost and Found Tracker Audit
3 Audit - Wastage Log Audit
4 Audit - PCI DSS MONTHLY CHECKLIST Audit
5 Audit - Daily Safe Handover Audit
6 Audit - Breakage Log Audit
7 Audit - Operational Controls Review Audit
8 Audit - Tips Log sheet Audit
9 Audit - H&S Compliance Review Audit
10 Audit - First Aid Kit Checklist Audit
11 Audit - LP Compliance Review Audit
12 Audit - IOU Log Audit
13 Audit - Company Standard OVR Audit
14 Audit - Health & Safety Inspection Checklist Audit
15 Audit - Location Handover Checklist Audit Shake Shack
16 Audit - Electronic Tablet Affidavit Audit
17 Brand Specific Checklists (Vary from brands to Brands

15
 11. Audit Forms (Food Safety, OCR, Asset Protection Assessment, HSCR)

Stop completing Use the Zenput App

the form manually

Shake Shack

16
 12. Visitor Health Questionnaire Log Sheet

Stop completing Use the Zenput App

the form manually

Shake Shack

17
 13. Approval of ‘86th items’ (Menu items)

No longer required to be
approved by CL B

Can be approved by Area Managers

CL E and above.
‘86 item’ to be approved by
th

Operations management and reported

weekly to Business Directors

18
 14. Responsibility to ‘hand-over’ delivery orders
to third-party drivers

Not only by MOD or

Store-in-Charge

Can be done by any authorised staff member

19
 Simplify your life

20
Stop printing and/or filing
 15. Finance Certificate

Stop filing the printed copy Not part of Operational Controls

Review (ex SAC) eFile to
Folder No. 1 – Cash Mgt.

Note: Scan the approved copy and send to

Local Finance annually
22
 16. Cash Upload (ATM Deposit Slip)
All Stores Depositing sales thru ATM Machine

Stop filing the printed copy Scan and e-File to Folder No.
1 – Cash Mgt.

23
 17. Health and Fire Safety Compliance Review (Quarterly)

Stop printing this

▪ Must be completed on Zenput

24
 18. Till drawer – Key Log Sheet

Stop filing the printed copy

Not part of Operational Controls Review

(ex SAC)

Note: This document can be maintained together with the

keys kept inside the cash safe

25
 19. Lost Alshaya, Branded and Special Occasions card log sheet

Stop filing the printed copy

Not part of Operational Controls Review

(ex SAC)

Note: This can be listed to the current

‘Lost and Found’ log sheet

26
 20. Store key handover management

Stop using and filing the

printed copy

Duplication and not part of Operational

Controls Review or OCR (ex SAC)

Note: This is no longer required and already part of

Location Handover Checklist

27
 21. Staff list and specimen signatures

Stop filing the printed copy

Display the Staff List on the Notice Board

(management specimen signatures).

Note: not all staff are required to sign official

documents

28
 22. Time in lieu redemption (TLR) claim form

Stop printing this Added to the Excel Attendance,

save e-File to Folder 6 – General
Ops

29
 23. First Aid Kit checklist

Stop printing this quarterly

First Aid Box contents Printing of the checklist is once per

Surgical gloves - sterile (minimum 5) Plasters of various sizes* year, however checks needs to be
Gauze dressing (small, medium and large) Medical tape done quarterly in line with FHS
Crepe roll bandages Triangular bandage
Antiseptic wipes (individually packed) - Expiry Compress gel pack** or instant cold pack checklists and SOP
Date…………………………..
Eye dressings Eye drops – Expiry
date…………………………………… Note: Documented checks needs
Scissors Tweezers to be done quarterly in line with
FHS checklists and SOP

30
 24. Delivery van vehicle checks

Stop printing this

Details are available in

Zenput and
COMPLIANCEMATE

31
 25. Product Transfer Note/Log sheet

Stop printing this Generate from GOLD, eFile to

Folder No. 3 – Stock Mgt

32
 26. Pest Control Invoices

Stop filing this Scan and e-file to Folder 6 –

General Ops

Note: Send copy to GRD Admin (if required)

33
 27. Store Maintenance Invoices

Stop filing this Scan and e-file to Folder 6 –

General Ops

Note: Send copy to Facilities

34
 28. Cleaner & Security Attendance

Stop filing this Scan and e-file to Folder 6 –

General Ops

Note: Send copy to GRD Admin

35
 Next Steps and Q&A

▪ Brief your teams

▪ Implementation Deadline
12th September

▪ Follow-up Store visits and

compliance checks

36
37