KPI TABLE

Project : Head Office

Div : Operations

DIV
Operations Dir

1 Cost Ratio
2 Service Level
3 Qualified Team Sales
4 Qualified Team Leader
5 Good Corporate Governance

6 Service Level

7 Service Level

Prepared by

Dhian R.
Human Capital Manager

Deputy Director

DIV
 1 Service Level
2 Qualified Team Sales
3 Qualified Team Leader
4 Service Level
5 Service Level

IT & GA Supervisor

DIV

1 Reporting
2 SLA
3 SLA
4 SLA

IT & GA Staff

DIV

1 Reporting
2 SLA
3 SLA
4 SLA
 KPI Description

Opex Ratio to Marketing Revenue

KPI Sign & Implementation
Qualified Leader 90 % (for succession plan & Talent Pool)
Implementation Training Plan ; Passsed Qualification leader competencies test
SOP Internal to all Dept ; Implementation

LEGAL: KPA/KPR Process SLA

(Completeness Of Document Customers & DP Paid as per Bank Requirement) for All Projects

HC Operation KPI achievement by 80 %

Verified by

Sugiarto Tommy Yudistira

Human Capital Dep. Director Human Capital Director

KPI Description
Supporting Implenetation KPI
Qualified Leader 90 % (for succession plan & Talent Pool)
Implementation Training Plan ; Passsed Qualification leader competencies test
HC Operation KPI achievement by 80 %
IT / GA Operation achievement

KPI Description

Asset Management Report update

Maintenance Equipment schedule
Outstanding Equipment Repair IT & GA
Troubleshoot IT solving report

KPI Description

Membuat Rekapitulasi Asset Management Report update

Menyusun Laporan Maintenance Equipment schedule
Melakukan penyelesaian & koordinasi Equipment Repair IT & GA
Melakukan penyelesaian & koordinasi Troubleshot IT
 PIC KPI Due Date Weighted
Tommy Y.

10.36% End of Dec 23 10%

100% End of Dec 23 15%
90% End of Dec 23 15%
95% End of Dec 23 15%
70% End of Dec 23 10%

95% End of Dec 23 25%

80% End of Dec 23 10%

100%

Target KPI Accepted by

Dhian R Sugiarto Tommy Yudistira

HC Manager HC Dep. Director Operation Director

PIC KPI Due Date Weighted

Vacant
 100% End of Dec 23 20%
90% End of Dec 23 20%
95% End of Dec 23 20%
80% End of Dec 23 20%
80% End of Dec 23 20%
100%

PIC KPI Due Date Weighted

M Kharis

On Time Reporting End of Dec 23 25%

On Time End of Dec 23 25%
<5% End of Dec 23 25%
100% End of Dec 23 25%
100%

PIC KPI Due Date Weighted

Rieko / Ilham / Milla

On Time Reporting End of Dec 23 25%

On Time End of Dec 23 25%
OS < 5 % End of Dec 23 25%
100% End of Dec 23 25%
100%
 Cascading to

ALL DIV
Deputy Director
HR & GA Deputy Dir ; HC Dept Head
HR & GA Deputy Dir ; HC Dept Head
Bussiness Process Improvement Manager

Head of Legal

HR & GA Deputy Dir ; HC Dept Head, HC Team

Approved by

Ishak Chandra
CEO

Cascading to
 HC Manager
HC Manager
HC Manager
IT / GA Manager / SPV
IT / GA Manager / SPV

Cascading to

IT / GA Staff
IT / GA Staff
IT / GA Staff
IT / GA Staff

Cascading to

IT / GA Staff
IT / GA Staff
IT / GA Staff
IT / GA Staff