HARTL INTERNAL WARRANTY PROCEDURE

Warranty procedure issued to all

dealers and agreement of
procedure reached between Hartl
and dealer.

Fully completed G1 Warranty form and

back-up invoice etc. received by one
man in Hartl organization.

G1 FORM NOT PROPERLY COMPLETED CORRECTLY COMPLETED G1 FORM

G1 form sent back to G1 form filed into dealer file,

dealer explaining assigned a Hartl internal #, and
what was incorrect entered into dealer warranty
issues database.

G1 FORM CORRECTED
Dealer re-submitts
corrected G1 form Hartl warranty manager reviews
the warranty claim using the
warranty procedure, general
conditions of business as
G1 form or back-up guidelines
documentation still
incorrect CLAIM REJECTED CLAIM APPROVED/PART APPROVED

If a claim is rejected on grounds that it

falls outside of the warranty procedure –
a letter is faxed to the dealer informing
the dealer that the claim has been Claim is approved and a letter/or the
rejected - the reason for the rejection summary list is faxed or mailed to the
must also be included in the letter. A dealer. Explanation of why only part
copy of the letter is filed and the dealer payment of a claim is being made
warranty summary list must be updated. must also be contained in the letter.
The summary list and dealer
database must be updated. All
correspondence pertaining to a claim
must be filed with the original G1
claim form.
If parts are required in Mauthausen
in order to complete the
investigation – a letter is e-mailed
or faxed to the dealer requesting Hartl warranty manager then Hartl warranty
that the dealer return defective will issue a credit note for the manager might
parts at his cost agreed claim settlement perform reclamation
amount and fax to the dealer – procedures from the
this amount is usually credited defective part/s
from their outstanding spare- supplier
Follow procedures for part balance
rejection/approval of claim once
investigation has been completed