Subic Bay Colleges, Inc.

College of Hospitality and Tourism Management

City of Olongapo

Multicultural Diversity in Workplace for Tourism Professional

Final Examination
1st Semester, Academic Year 2022-2023

Name: Course:
Year: Score:

Directions: Read each question and write the correct answer on the space provided. 2 points each.

1. The set of common beliefs and practices that a person shares with a group. _______________________
2. Relates to individuals and groups with different socioeconomic backgrounds and physical capabilities who
engage in a variety of languages. _______________________
3. What are the great Corporate Culture_______________________
4. _______________________
5. _______________________
6. _______________________
7. _______________________
8. _______________________
9. A cultural region, cultural sphere and cultural area
10. Used as a descriptive term to characterize the fact of diversity in a society, but in what follows, the focus is on
its prescriptive use in the context of Western liberal democratic societies _______________________
11. Also known as multiculturalism _______________________
12. Represents their respective units in the outside world in ceremonial and civic activities. _______________________
13. Three levels of uniqueness in human mental programming._______________________
14. _______________________
15. _______________________
16. The values, beliefs, attitudes, languages, symbols, rituals, behaviors and customs unique to a particular group
of people and that are passed down from generation to generation. _______________________
17. _______________________ is the accumulation of knowledge about experiences and information not perceived
directly by the organism, but transmitted to it through symbols.
18. “Culture is located and transmitted in groups” What trait is the statement about? _______________________
19. Culture is an ______________ term that identifies not only the whole tangible lifestyle of people but also their
prevailing values and beliefs.
20. A characteristic of a society that has many different ethnic or national cultures mingling freely.
_______________________
21. Companies that have a culturally diverse workforce may benefit from such diversity because they create a
workforce with a larger social network that just one ethnic group. _______________________
22. _______________ of another culture will stimulate tolerance in the workplace and also encourage workers to use
knowledge of their cultures when they do their jobs.
23. _______________ barriers lead to problems in a company attempting to create a diverse workplace.
24. The modification of a society through innovation, invention, discovery, or contact with other societies.
_______________________
25. This refers to a group of people with similar levels of wealth, influence, and status. _______________________
26. This is a socially constructed category of people who share biologically transmitted traits that a society defines
as important. ______________
27. A shared cultural heritage, which typically involves common ancestors, language and religion.
_______________________
28. Any category of people, identified to be physical or cultural traits that a society subjects to disadvantages.
_______________________
29. Is another kind of prejudice, in which someone believes one type of skin tone is superior or inferior to another
within a racial group. _______________________
30. An act prohibiting profiling as well as discrimination against persons on account or ethnic or racial origin
and/or religious affiliation or belief. _______________________
31. Refers to the negative beliefs, thoughts, feelings and attitudes someone holds about a group.
_______________________
32. The process by which the minorities gradually adopt cultural patterns from the dominant majority population.
_______________________
33. A state in which people of all racial and ethnic categories have about the same overall social standing.
_______________________

“If you think you can do a thing or think you can't do a thing, you're right.” Henry Ford
 Subic Bay Colleges, Inc.
College of Hospitality and Tourism Management
City of Olongapo

34. Is a bias built into the operation of the economy. _______________________

35. 5% or 4.93 million of the Population of the Philippines are ______________.

II. Case Study. 10 points

CAN I HAVE ANOTHER SERVER PLEASE?

Who’s who:
Mary Kim, Room Service Order taker
Johnny Moerschell, Assistant Room Service manager Louis Nichols, Room Service Server, Peter Fischer, Room Service
Server Mark Watkins, Hotel VIP Guest

Mary, the Room Service order taker, took her dinner break, and Johnny, the assistant manager covered for her. Just
before the end of Mary’s break Mr. Watkin’s called from the Hotel Suite to place his dinner order.

After Johnny repeated his order, Mr. Watkin’s added, “One more thing! May I request a white server?”

“I beg your pardon?” exclaimed Johnny.

“You know, I have nothing against African American people. I myself am a black man,” replied Mr. Watkins. “But I just
feel more comfortable talking with white servers. By the way, I don’t want to have Peter either. He spilled the coffee
twice already on my laptop.”

At this point another line rang, and according to the Hotel’s high
standards Johnny placed Mr. Watkins on hold.

Mr. Watkins was a top VIP at the hotel, He had already spent thousands of monies at the hotel and recently booked a
major conference for next year.

Most servers were busy delivering orders, and only Louis, an African American employee, was present, waiting for the
next order. Johnny also noticed Mary as she was walking back from the cafeteria.

1. Should Johnny accommodate Mr. Watkin’s first

request?
2. How about Peter?
3. Assume that Mr. Watkins requests a male therapist in the Hotel Spa? Would you accommodate that
request?

Answer:

Prepared by Johann A. Muller, MBA

“If you think you can do a thing or think you can't do a thing, you're right.” Henry Ford