SCHOOL OF COMPUTING AND INFORMATICS.

INDUSTRIAL ATTACHMENT REPORT

BY:

NAME: OBADIAH OYUNGE SIMON

REG NO: DIT/2021/87938

PLACE OF ATTACHMENT: UNIVERSITY OF NAIROBI

FROM JUNE, 5TH to SEPTEMBER, 2023

Attachment Report submitted in the School of Computing and Informatics Department

of Information Technology in partial fulfillment of the Diploma in Information
Technology.

Submitted on:

SEPTEMBER, 2023
DECLARATION

I Obadiah Oyunge Simon, declare that this industrial attachment report presented herein is a
genuine and original work completed by me during my tenure at University of Nairobi, Kenya
Science Campus.

Name: OBADIAH OYUNGE SIMON

Sign………………………………………... Date………………………………….

UNIVERSITY SUPERVISOR

I hereby attest, based on my understanding and available information, that this report
genuinely represents the work of the aforementioned student and therefore I approve it.

Name: …………………………………………………………………………………...

Sign………………………………… Date…………………………………...

UNIVERSITY OF NAIROBI, KENYA SCIENCE SUPERVISOR

I confirm that this report has not been presented anywhere to the best of my knowledge and
information.

Name: ………………………………………………………………………………………

Sign………………………………………….. Date………………………………………
DEDICATION

To my unwavering pursuit of knowledge and growth, this industrial attachment report is

dedicated to the curiosity that propels me forward, the relentless drive that fuels my ambitions
and to my parents for their great support, relatives and friends for their belief in my potential, I
express my deepest appreciation.
ACKNOWLEDGEMENT

In presenting this industrial attachment report, I am profoundly grateful for the guidance, support
and contributions from various individuals and entities who made the attachment experience
possible. First and foremost, I extend my sincere appreciation to Mount Kenya University, The
University of Nairobi, for facilitating and endorsing this attachment. I also thank my supervisor,
Mr. Edwin Wahome, whose unwavering guidance and insightful feedback have been invaluable
throughout my attachment period. I would also like to express my gratitude to the entire team at
University of Nairobi, Kenya Science campus where I underwent my industrial attachment, since
their welcoming environment, collaborative spirit and mentorship provided by my colleagues
have contributed immensely to my professional growth and development.

Furthermore, I extend my thanks to my family, friends and loved ones for their constant
encouragement, belief in my capabilities, and patience during the attachment period.

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ABSTRACT

In the journey towards a Diploma in Information Technology, an Industrial attachment is an

essential chapter. This phase acts like a bridge, connecting what we learn in theory with the real-
world practice. It’s like a training ground that readies students for the job market. This report
provides an overview of my immersive industrial attachment experience in the field of
Information Technology at University of Nairobi from June 5th to September 2023. Throughout
the attachment, I actively engaged in hands-on IT operations, contributing to diverse tasks such
as Network planning and configuration, troubleshooting systems, database management, user
support and maintenance. The primary objectives were to enhance technical skills, gain insights
into real-world IT applications, and bridge theoretical knowledge with practical implementation.
Collaborating with seasoned IT professionals facilitated effective teamwork and communication,
while networking opportunities exposed me to contemporary industry trends and practices. The
encountered challenges further honed my problem-solving skills and heightened my awareness
of cybersecurity considerations. This report underscores the seamless integration of classroom
concepts with real-world IT scenarios, highlighting the dynamic role of IT in modern
organizational contexts.

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TABLE OF CONTENT

DECLARATION........................................................................................................................i

DEDICATION.........................................................................................................................iii

ACKNOWLEDGEMENT........................................................................................................iv

ABSTRACT...............................................................................................................................v

CHAPTER ONE........................................................................................................................1

1.0 INTRODUCTION...............................................................................................................1

1.1 OBJECTIVES OF THE ATTACHMENT..........................................................................2

CHAPTER TWO.......................................................................................................................3

2.0 COMPANY PROFILE........................................................................................................3

2.1 PHYSICAL ADDRESS.......................................................................................................4

2.2 COMPANY HISTORY.......................................................................................................4

2.3 MISION, VALUES AND VISION.....................................................................................5

2.3.1 MISSION.......................................................................................................................5

2.3.2 VISION.........................................................................................................................5

2.3.3 VALUES.......................................................................................................................5

2.4 ORGANIZATIONAL STRUCTURE.................................................................................7

2.5 PRODUCTS AND SERVICES...........................................................................................8

2.6 COMPANY CLIENTS........................................................................................................9

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2.7 RULES AND REGULATIONS........................................................................................10

CHAPTER THREE.................................................................................................................12

3.0 WORK EXPERIENCE......................................................................................................12

3.1 RELATIONSHIP WITH STAFF......................................................................................14

3.2 CHALLENGES AND THEIR SOLUTIONS....................................................................15

3.3 ADVICE FOR FUTURE INTERNS.................................................................................17

CHAPTER FOUR....................................................................................................................19

4.0 RECOMMENDATIONS...................................................................................................19

4.1 CONCLUSION..................................................................................................................20

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CHAPTER ONE

1.0 INTRODUCTION

In the rapidly evolving landscape of the modern world, Information Technology (IT) stands
as a cornerstone of innovation, enabling organizations to streamline processes, enhance
communication, and achieve unprecedented levels of efficiency. As a student pursuing a
diploma in Information Technology, my journey into the realm of practical IT applications
has been both enlightening and transformative. This report documents my experiences and
insights gained during my industrial attachment at University of Nairobi, which is a course
that every student should undertake before graduating, where I had the privilege to immerse
myself in real-world IT operations, contribute to meaningful projects, and hone my technical
and problem-solving skills.

The field of Information Technology encompasses a diverse range of disciplines, from

software development and database management to network administration and
cybersecurity. Throughout my academic journey, I have been exposed to these concepts in
controlled environments. However, my attachment at University of Nairobi provided me
with a unique opportunity to witness firsthand how these theories translate into tangible
solutions that drive business success. By actively participating in IT projects, collaborating
with professionals, and navigating real-world challenges, I was able to bridge the gap
between classroom learning and practical application.

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 In this report, I will delve into the details of my attachment experience, from a
comprehensive overview of University of Nairobi IT infrastructure to the technical tasks I
undertook. I will reflect on the invaluable lessons learned, the skills acquired, advice for
future interns and the hurdles overcome during my time at the company. Additionally, I will
discuss the impact of my contributions on University of Nairobi IT initiatives and operations,
and the growth I achieved as an aspiring IT professional.

The subsequent sections will delve into the details of my attachment experience, beginning
with an overview of Organization profile, its mission, rules and regulations of the
organization, followed by an exploration of the tasks and responsibilities undertaken,
challenges encountered and lessons learned. Through this narrative, I aim to provide a
holistic perspective on the role of Information Technology within a modern organization and
the transformative potential it hold.

1.1 OBJECTIVES OF THE ATTACHMENT

a. Hands-On Learning: Through your industrial attachment, you'll actively engage in

real-world IT tasks and projects, allowing you to practically apply what you've
learned in your studies. This immersive experience deepens your understanding of IT

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 concepts and how they work in practical scenarios. You'll gain practical knowledge
that goes beyond theoretical understanding.
b. Enhancement of Technical skill: The attachment provides a platform for you to
develop technical skills that are crucial in the IT field. You’ll work on
troubleshooting systems, user support, maintenance, software development, network
configuration which all will make you have valuable skillset.
c. Networking and Collaboration: Collaborating with IT professionals and working in
cross-functional teams exposes you to effective teamwork and communication
practices. This interactions allow you to learn from experienced individuals, share
knowledge and contribute to collaborative efforts
d. Problem solving abilities: Basically in an IT-environment, you’ll encounter various
challenges day in day out, from failing systems, debugging codes addressing
technical problems to non-technical people. These experiences enhance you problem-
solving skills as you learn to solve complex issues, analyze them critically and come
up with great solutions.
e. Professional growth: The attachment provides an environment for you to develop
professionalism, adaptability, and strong work ethics. Handling real-world challenges
and responsibilities cultivates a positive attitude, punctuality, and the ability to deliver
high-quality work consistently.
f. More Opportunities: Industrial attachment helps one to build a professional network
for potential collaborations, internships and job opportunities within the IT industry.
Networking enhances your connections in the field, facilitating career growth.
g. Industry Insights: Engaging in an industrial attachment exposes you to the latest
industry trends and emerging technologies. This knowledge helps you stay informed

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 about advancements in the IT field, positioning you as a forward thinking
professional.

CHAPTER TWO

2.0 COMPANY PROFILE

The University of Nairobi holds the distinction of being Kenya's oldest and most esteemed public
university. With a storied history that reflects the nation's academic evolution, the university
gained university status in 1970 and has since become a cornerstone of higher education and
research in Kenya and the East African region. Renowned for its unwavering commitment to
academic excellence, the university offers a diverse range of undergraduate, graduate, and
postgraduate programs spanning various fields, including Arts, Sciences, Agriculture,
Engineering, Medicine, Law, and Business. Its sprawling campus serves as a vibrant hub of
research and innovation, hosting numerous research centers and institutes that tackle pressing
societal challenges and contribute to the advancement of knowledge. Beyond academia, the
university is deeply engaged with local communities, emphasizing outreach and service as core
components of its mission.

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2.1 PHYSICAL ADDRESS

The University of Nairobi, Kenya Science Campus is located at Ngong Road opposite
Junction Mall, Address - PO Box 30197-00100, Nairobi, Kenya

2.2 COMPANY HISTORY

The University of Nairobi, Kenya Science Campus is the former Kenya Science Teachers
College (KSTC). It was established in 1965 through partnership between the Government of the
Republic of Kenya and the Swedish Government. The Campus is situated in Nairobi, along
Ngong’ Road, approximately 8 Km from the City center. The KSTC initially trained S1 teachers
to teach Sciences and Technical Education (Mathematics, Physics, Chemistry,
Biology and Industrial Education) in secondary schools. From 1980, it started training Diploma
in Science Education teachers in the same science subjects. In 2002, the College introduced
Computer Science as a main teaching subject alongside the Sciences. A basic ICT course was
also introduced as a support subject for all students admitted in the college to enable them be
computer literate upon graduation.
The KSTC was elevated to become a Campus of the University of Nairobi following
recommendations by the Public Universities Inspection Board, which were accepted by the
Government of Kenya for subsequent implementation. It was officially handed over to the
University on October 9th 2007 and renamed Kenya Science Campus.
The Kenya Science Campus falls under the School of Education, College of Education and
External Studies (CEES). The recommendation to upgrade the former KSTC to a University
Campus was informed by the observation that the Campus would expand teacher training in

12
science education but at graduate level as the Diploma curriculum was phased out.
Consequently, the first intake of Bachelor of Education Science students was admitted in
October 2007. This cohort graduated in September 2011, while the last Diploma graduation was
realized in November 2009.
The Bachelor of Education Science students are allowed to specialize in their preferred subject
areas. Combinations can be drawn from Chemistry, Physics, Biology, Mathematics, Physical
Education and Sport, Agriculture and Geography. The teaching staff for these subjects are
therefore drawn from four of the six colleges of the University namely, College of Education and
External Studies, College of Biological and Physical Sciences (CBPS), College of Agriculture
and Veterinary Sciences (CAVS), and the College of Humanities and Social Sciences (CHSS).

2.3 MISION, VALUES AND VISION

2.3.1 MISSION

The University of Nairobi mission is to provide quality university education and training and to
embody the aspirations of the Kenyan people and the global community through creation,
preservation, integration, transmission and utilization of knowledge.

2.3.2 VISION

The vision of University of Nairobi is to be a world-class university committed to scholarly

excellence.

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2.3.3 VALUES

a. Freedom of Thought and Expression: Partnership and teamwork reflect the university's
recognition of the power of collaboration. By fostering partnerships with other
institutions, organizations, and communities, the University of Nairobi aims to leverage
collective expertise and resources for the greater benefit. This value emphasizes the
importance of working together to achieve shared goals and address complex issues.
b. The University of Nairobi is committed to fostering an environment where individuals
are encouraged to explore, question, and express their thoughts and ideas freely. This
value underscores the importance of intellectual diversity and the open exchange of
viewpoints, which contribute to a vibrant academic community and the advancement of
knowledge.
c. Excellence: The pursuit of excellence is a foundational value at the University of Nairobi.
It signifies a dedication to consistently deliver the highest standards of quality in
teaching, research, and all endeavors. By upholding excellence, the university ensures
that its students, faculty, and staff are equipped with the knowledge, skills, and attitudes
necessary to excel in their respective fields.
d. Care: The value of care reflects the university's commitment to the well-being and
holistic development of its members. This extends beyond academic pursuits to
encompass emotional, physical, and mental well-being. The University of Nairobi seeks
to create a supportive and nurturing environment where students, faculty, and staff feel
valued and cared for.
e. Good Governance: Good governance signifies the university's commitment to
transparent, accountable, and ethical practices in its administration and decision making.

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 Upholding good governance principles ensures that the institution operates efficiently,
responsibly manages resources, and maintains the trust of its stakeholders.
f. Innovativeness and Creativity: The University of Nairobi places a strong emphasis on
promoting innovativeness and creativity among its members. This value encourages the
exploration of new ideas, the development of novel solutions to challenges, and the
fostering of a culture of innovation that contributes to advancements in various fields.

g. Partnership and Teamwork: Partnership and teamwork reflect the university's recognition
of the power of collaboration. By fostering partnerships with other institutions,
organizations, and communities, the University of Nairobi aims to leverage collective
expertise and resources for the greater benefit. This value emphasizes the importance of
working together to achieve shared goals and address complex issues.

2.4 ORGANIZATIONAL STRUCTURE

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16
2.5 PRODUCTS AND SERVICES

a. Undergraduate and Postgraduate Degree Programs: The university provides a

comprehensive array of degree programs across various disciplines, catering to the
academic and career aspirations of students. These programs encompass fields such as
Arts, Sciences, Engineering, Medicine, Business, Law, and many more.

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b. Research and Innovation: The University of Nairobi is a hub of cutting-edge research
and innovation. It offers research opportunities for students and faculty, contributing to
the advancement of knowledge in areas ranging from healthcare to technology,
agriculture, environmental conservation, and social sciences.
c. Continuing and Distance Education: The University offers flexible learning options
through continuing education and distance learning programs. These programs allow
individuals to pursue higher education while balancing work and other commitments.
d. Professional Development and Training: The University of Nairobi provides
specialized training and professional development programs tailored to industry needs.
These programs enhance participants' skills and knowledge, equipping them with
practical insights to excel in their careers.
e. Consultancy and Advisory Services: The University’s faculty members and experts
offer consultancy and advisory services to government agencies, organizations, and
industries. These services cover a wide range of areas, including policy development,
research, capacity building, and technical assistance.

f. Community Outreach and Public Service: The University of Nairobi actively engages
with local communities through outreach programs, workshops, seminars, and public
lectures. These initiatives contribute to social, economic, and cultural development,
fostering a strong connection between the university and society.
g. Library and Information Services: The university's libraries provide a wealth of
resources, including books, journals, digital databases, and research materials, supporting
both academic and research activities.

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 h. Innovation Hubs and Incubators: The University of Nairobi hosts innovation hubs and
business incubators that foster entrepreneurial development and support startups. These
hubs provide a nurturing environment for innovation and creativity.
i. Collaborative Partnerships: The University collaborates with various institutions,
industries, and organizations locally and internationally. These partnerships facilitate
academic exchanges, joint research projects, and knowledge sharing.
j. Cultural and Artistic Activities: The University of Nairobi promotes cultural and
artistic expression through activities such as theater, music, art exhibitions, and cultural
events, enriching the student experience and contributing to a vibrant campus life.

2.6 COMPANY CLIENTS

a. Students – The university of Nairobi core clients are students. The university offers a
diverse range of degree program catering to undergraduate, postgraduate, certifications
and professional needs. Students benefit from quality education, research opportunities
and various support services
b. Government Agencies – The University collaborates with government agencies on
various research, policy development, and capacity-building projects. These
collaborations contribute to national development and address societal challenges.
c. General Public - The University’s contributions to knowledge, culture, and societal
development also benefit the general public. This includes public lectures, cultural
events, and the dissemination of research findings that have broader implications.

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 d. Staff and Faculty - The University’s academic and administrative staff are integral to its
operations. Faculty members engage in teaching, research, and mentorship, while staff
members provide essential services that support the institution's functioning.
e. Local Communities - The University of Nairobi actively engages with local
communities through outreach programs, community service, and collaborative
initiatives. These interactions contribute to social development, knowledge
dissemination, and the exchange of ideas.
f. Industries and Organizations - The University of Nairobi offers consultancy, advisory,
and research services to industries and organizations. This includes expertise in areas
such as technology, agriculture, health, business, law, and more
g. Alumni - Alumni contribute to the institution's reputation, provide mentorship to current
students, and contribute to its growth through various initiatives.
h. Research Partners - Research partners, including other universities, research
institutions, and organizations, collaborate with the university on research projects that
address critical issues.
i. International Partners - The University has partnerships with academic institutions,
research organizations, and industries globally. These partnerships facilitate academic
exchanges, joint research endeavors, and cross-cultural collaborations.

2.7 RULES AND REGULATIONS

a. An intern works under supervision of the supervisor.

b. One should dress Official from Monday – Thursday, then Friday one can dress casually.

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c. During work one should be fair to each and every person when delivering services
without discriminating anyone.
d. University of Nairobi, emphasizes on Confidentiality and data security, an employee
should safeguard sensitive information and follow the data protection regulations.
e. Intellectual property, the university highly values academic freedom and give rights to
research innovations and ownership

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CHAPTER THREE

3.0 WORK EXPERIENCE

This chapter reflects my time during my industrial attachment at University of Nairobi, Kenya
Science Campus. It outlines the practical insights gained, challenges faced and accomplishments
achieved during my industrial attachment.

Below are the tasks that I used to perform during the industrial attachment period:

1. Helpdesk Support
- Responded to user inquiries and technical issues promptly via phone, email or in
person
- Diagnosed and resolved hardware, software and network problems, ensuring
minimal downfall for users
- Guided users through troubleshooting steps and provided clear instructions for
issue resolution.
2. System Maintenance
- Conducted system checks to identify and address potential vulnerabilities,
ensuring data security and system integrity
- Dusted computers from dust, performed routing maintenance tasks, including
system updates, patches and security enhancements
3. Software Installation and Configuration
- Installed, configured and updated software applications across various
departments, meeting specific user needs. Software installed included Web
browsers, antivirus programs (ESET security), Microsoft office, SPSS, Integrated
development environments
4. Remote Support
- Utilized remote desktop tools such as Team Viewer to provide support to offsite
employees, resolving technical problems efficiently

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 - Assisted remote users with connectivity issues and ensured seamless access to
company resources
5. Hardware Management
- Managed hardware inventory, including computers, printers and peripherals,
tracking maintenance schedulers and replacements
- Collaborated with My supervisors and my colleague to troubleshoot and resolve
hardware-related issues
6. User Training
- Conducted some small training sessions for anyone who had a challenge
accessing a service in the University, educating them on system usage, best
practices and Cyber security
7. Documentation and Reporting
- Maintained detailed records of students or staff requests , issues and resolutions
- Created Detailed records of hardware to be disposed, including the name of the
hardware, model, serial number, type of equipment
8. Networking
- I did troubleshoot network problems such as a user can’t access the internet
services.
- Troubleshoot why internet was down on some offices in the organization
- Used an OTDR machine, installed ups on switches
9. Formatting Computers and Operating System Installation
- Mostly when working on the Computer lab we had to format all computers since
the lab was not operational for some time and installed a fresh copy of Windows
Operating System.
- After installing Windows Operating system, I would install the drivers for that
specific model of Computer.
10. Worked as a Domain Administrator
- Added computers the domain in the computer lab

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 - By adding students to the uonbi.ac.ke Domain and setting a password, configure
permissions for certain users on the domain such as who can install or access a
certain resource on the network.
- Reset students and Staff active directory domain accounts
- Search users on the domain using Active Directory Users and Computers

3.1 RELATIONSHIP WITH STAFF

During the course of my industrial attachment at University of Nairobi, Kenya Science Campus,
I had the privilege of establishing meaningful and productive relationships with the dedicated
staff members of various departments within the organization. These interactions provided me
with invaluable insights and practical knowledge that significantly enriched my learning
experience. Regular meetings, collaborative projects, and daily tasks allowed me to engage
closely with the staff, fostering an environment of open communication and shared learning.
Through effective collaboration, I not only contributed ideas but also actively participated in
problem-solving discussions, showcasing my ability to work seamlessly as part of a team.

The staff members I interacted with played a pivotal role in shaping my professional growth.
Their willingness to share their expertise, provide guidance, and offer mentorship was
instrumental in enhancing my understanding of industry practices, work dynamics, and technical
skills. In particular, their patient explanations and constructive feedback empowered me to
overcome challenges and obstacles, further solidifying my problem-solving abilities. These
interactions extended beyond technical aspects, influencing my personal adaptability and
resilience as I navigated new environments and responsibilities.

Am deeply grateful for the staff members who dedicated their time and effort to mentor me
during my attachment. Their insights, encouragement, and support have undoubtedly contributed
to my readiness to face future career challenges. The relationships forged with the staff members
not only enriched my learning journey but also underscored the importance of effective
teamwork, communication, and continuous learning in a professional setting. As I conclude my

24
industrial attachment, I carry forward the lessons learned from these interactions, eager to apply
them to my future endeavors in the industry

3.2 CHALLENGES AND THEIR SOLUTIONS

During the course of my industrial attachment field at the University of Nairobi, Kenya Science
Campus. I encountered various challenges that tested my problem-solving skills and adaptability.
One of the significant challenges was addressing the diverse skill levels of users. Some
individuals had a strong technical background, while others were less proficient in technology.
This led to difficulties in providing uniform and effective support. To address this, I adopted a
personalized approach. For less tech-savvy users, I created user-friendly documentation and step-
by-step guides, enabling them to navigate through tasks with ease. For those with higher
technical expertise, I engaged in more detailed discussions, catering to their specific needs.

The high volume of support requests was another challenge that demanded efficient
management. With a continuous stream of inquiries, there was a risk of delayed responses and
user frustration. To mitigate this, I implemented a ticketing system. By categorizing issues based
on their urgency and impact, I was able to prioritize critical problems and provide timely
resolutions. Regularly updating users on the status of their requests helped manage expectations
and fostered transparency in the support process.

Complex technical issues posed a formidable challenge, often requiring extensive research and
collaboration with my supervisor Mr. Wahome and colleagues. In such instances, I leveraged the
expertise of colleagues and IT specialists. This approach enabled me to tap into a collective pool
of knowledge, facilitating faster and more effective problem-solving. To ensure the continuity of
this collaborative effort, I contributed to a comprehensive knowledge base. This resource
comprised troubleshooting guides, documented solutions, and best practices, aiding in the rapid
resolution of future issues.

Software compatibility and updates also presented challenges, particularly in maintaining

seamless operations during system upgrades. Ensuring that software versions were compatible
with existing systems and updating without disrupting user workflows demanded meticulous
planning. To address this, I adopted a phased approach to updates, rigorously testing software in

25
controlled environments before deployment. By communicating upcoming updates to users and
providing training on new features, I aimed to alleviate any disruptions and facilitate a smooth
transition.

Hardware failures proved to be a critical challenge, often resulting in unexpected downtime and
user inconvenience. Addressing this required a proactive approach, involving routine
maintenance and prompt issue resolution. To mitigate the impact of hardware failures, I
maintained a well-organized hardware inventory and established a preventive maintenance
schedule. In cases of critical hardware failures, I collaborated with reliable vendors for swift
replacements and repairs, minimizing disruptions to user activities.

Communication and managing user expectations emerged as a consistent challenge. Timely and
transparent communication was crucial in preventing frustration and ensuring user satisfaction.
Clear communication of progress, potential delays, and issue resolutions helped users stay
informed and engaged in the support process. Encouraging users to report issues promptly and
providing opportunities for feedback facilitated an open dialogue and enabled continuous
improvement in the user support experience.

Furthermore, the limitations of remote support presented unique obstacles, especially when
diagnosing and resolving issues without direct access to hardware. Overcoming this challenge
required the utilization of remote desktop tools such as Team Viewer and providing detailed
instructions to users for basic troubleshooting. For more complex issues, collaboration with
colleagues and my supervisor.

Lastly, technology keeps changing which required me in staying up-to-date with industry trends
and updates. Adapting to emerging technologies required a commitment to continuous learning. I
actively engaged in network troubling shooting sessions, training sessions, and online courses to
stay informed about the latest advancements.

In conclusion, my industrial attachment at the University of Nairobi, Kenya Science campus

presented a multitude of challenges that enriched my experience and honed my skills. Each
challenge provided an opportunity for growth, encouraging me to develop creative solutions and

26
adapt to the dynamic nature of the IT field. Through effective problem-solving and collaborative
efforts, I navigated these challenges, contributing to the seamless user support and maintenance
operations at the university.

3.3 ADVICE FOR FUTURE INTERNS

As I conclude my industrial attachment at the University of Nairobi, Kenya Science Campus, I

would like to share some valuable advice to future interns. My experiences have provided me
with insights that I believe will contribute to your success and enrich your learning experience in
this dynamic and ever-changing field.

a. Embrace Continuous Learning: Since the field of technology is constantly changing, it

is important for one to always update their skills, engage in continuous learning by
attending hackathons, training sessions, watching YouTube Videos about technology and
reading articles about latest innovations and technology.
b. Develop Strong communication skills: During my time in the industrial attachment, I
learned that communicating effectively is an essential skill. Practice clear and concise
communication with users, colleagues and stakeholders. Listening actively and
explaining technical concepts in simple terms to non-technical people will enhance your
ability to provide effective support.
c. Prioritize Time Management: Balancing multiple tasks and responsibilities requires
effective time management. Prioritize tasks, set realistic goals, and allocate time for both
daily responsibilities and longer-term projects.
d. Network and Build Relationships: Networking is a valuable aspect of any internship.
Connect with colleagues, supervisors, and other interns. Building professional
relationships can open doors to future collaborations and opportunities.
e. Reflect and Learn from Feedback: Take time to reflect on your experiences and seek
feedback from your peers and supervisors. Constructive criticism can help you identify
areas for improvement and guide your professional growth.

f. Seek Guidance and Mentorship: Don't hesitate to seek guidance from experienced
colleagues and mentors. Their insights and advice can provide you with valuable

27
 perspectives, helping you navigate challenges and make the most of your industrial
attachment.
g. Try to create a Problem-Solving mindset: During your attachment period you will
encounter challenges that are complex to deal with. Approach problems with a positive
attitude and a willingness to explore different solutions. Ask your colleague questions
and leverage available resources to tackle complex issues.
h. Develop a customer-centric approach: Understanding the needs and concerns of users,
and focus on delivering solutions that enhance their experience and productivity.

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CHAPTER FOUR

4.0 RECOMMENDATIONS

As my industrial attachment at the University of Nairobi comes to a close, I would like to offer
recommendations aimed at enhancing the IT field for future interns and the university's IT
department. These suggestions stem from the insights I have gained and the challenges I have
encountered during my tenure.

Establish cross-training opportunities: Develop cross-training initiatives that allow attaches’ to

gain exposure to different areas within IT. This approach will broaden their skill sets and provide
a holistic understanding of the organization's IT landscape, fostering adaptability and
collaboration.

Use remote-support capabilities: Invest in robust remote support tools such as Team Viewer and
technologies to enhance the efficiency of remote assistance. This will enable support teams to
diagnose and resolve issues more effectively, even for users located off-site.

Implement Regular Feedback Sessions: Have regular meetings where interns can talk about their
experiences, problems they faced, and ideas they have. This will help us get better because we
can listen to what they say and fix things faster. When they tell us what's not working or what
they think could be better, we can make changes and help them. It's like talking openly to make
things improve all the time.

Strengthen knowledge sharing: Basically the university of Nairobi, can implement a

comprehensive knowledge sharing platform where interns and IT staff can document their
solutions, ask questions, best practices and troubleshooting guides. This central repository will
enhance knowledge transfer easily, enabling quicker problem resolution and promoting a culture
of continuous learning.

s: The University of Nairobi can allocate resources for interns to attend relevant workshops,
training and certifications. This investment can help attaches’ to acquire specialized skills and
contribute to the university’s Information Technology excellence.

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4.1 CONCLUSION

In a nut-shell, my industrial attachment in the field of IT at the University of Nairobi has been an
invaluable journey of hands-on learning and professional growth. The challenges I encountered,
from diverse user skill levels to complex technical issues, provided me with opportunities to
refine my problem-solving abilities and communication skills. This experience underscored the
crucial role of user support in maintaining a seamless technological environment and highlighted
the significance of effective communication and adaptability.

Throughout this attachment, I had the privilege of working alongside a dedicated team of
professionals who demonstrated unwavering commitment to providing top-notch user support.
Their mentorship and guidance, combined with the exposure to a wide range of technical tasks,
have significantly enhanced my understanding of IT operations. The collaborative atmosphere
and the willingness of colleagues to share their knowledge created a conducive environment for
learning and personal development.

As I transition from this attachment to the next phase of my academic and professional journey, I
am deeply grateful for the experiences and insights gained. This attachment has solidified my
passion for information technology and underscored the importance of continuous learning in a
rapidly evolving field. The University of Nairobi's commitment to excellence in technology and
user support has left a lasting impact on my aspirations, shaping me into a more capable and
confident IT enthusiast ready to contribute to the ever-advancing world of technology.

In closing, I extend my heartfelt appreciation to the University of Nairobi and all those who
contributed to making this attachment a fulfilling and enriching experience. The skills acquired,
relationships formed, and challenges overcome have equipped me with a strong foundation for a
future career in IT, and I look forward to leveraging these experiences as I embark on new
opportunities.

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